This nursing facility has made great improvements and has a very caring staff. They go above and…read morebeyond for the residents here.

The staff at Highland Pines goes above and beyond for their residents. The staff is friendly and…read morehelpful and the skilled therapy department is top notch.

The admissions directors were very helpful and supportive prior to my Mom being placed in this…read morefacility. However, it's almost as if the moment she was admitted, all bets were off! It was impossible to get anyone on the phone; when visiting, sometimes it was like a ghost ship. So, to receive a call 2 weeks later that my loved one had been "found unresponsive" and passed away hours later leaves me with SO MANY UNANSWERED QUESTIONS, which may never be answered. After such a tragic ending, one would expect some acknowledgment, even a tepid "we're sorry for your loss." Not from these folks! I'm sure there are hardworking caregivers there; I have to believe that. That said, if you have a choice, I recommend considering every other option before considering this one.

The Nursing staff is a joke. Know it all lazy dummies. If you care about your loved one you will…read morenever leave them with this incompetent team of nurses. The rehab department was actually great but that's the only nice thing I have to say about the Clairmont.

I would not recommend Heritage. The staff is not attentive to patient's needs. When a family…read moremember has to call an ambulance for a situation, that is NOT acceptable. When the staff is RUDE to a spouse of a patient, that is NOT acceptable. When a patient has clothing stolen from their room while they are in the hospital, that is NOT acceptable. I was suckered in to giving this place a second chance after my dad came out of the hospital and was very disappointed. I even had a meeting with the administrator and was assured there would be no more issues. WRONG, WRONG, WRONG!!!! I would never recommend this place.

I do not trust this business and would not recommend doing business with them. They will lie to…read moreyou and then turn around and lie again. I would not recommend this company and would NEVER put a family member in this place. I had taken a tour of the place and saw they had open rooms available. I was told my dad was accepted as a patient. The same day he was accepted, I had driven 40 minutes to take my dad to Longview Hill. I was five minutes away and received a called from Cammi C. that she had changed her mind and my father WOULD NOT be accepted as a patient. I was going to pay full private pay--no help from insurance or medicare. Cammi called me a liar as well as the hospice social worker a liar. This is no way to run a business. They seem to say one thing and do another. That shows me that they cannot be trusted. I would not feel comfortable trusting anyone there. They showed their true colors. I am so glad I found this out before my dad was a patient there because who knows what lies I would have been told. I would NOT recommend this place. Not a place you can trust!!!!

I was brought in by ambulance for TIA symptoms and extremely high blood pressure. I did not have my…read morewallet with me due to the circumstances. I tried to tell the nurse when I was more alert that I told her the wrong insurance. She did nothing with the information. Not one person did a neuro check or even listened to my chest with a stethoscope. I was kept there around 6 hours. No cat scan and had no interest in what I told them. I was given multiple doses of bp med IV. On the last one my bp dropped from 224 to 165 systolic. I began having chest pain , sob and nausea due to the rapid drop. The nurse tossed me vomit bucket and said "well you are on a cardiac monitor so..." The other nurse drew more blood from my IV with no gloves on and no sanitizer. I've been an RN for 22 years. This is the most appalling place I have ever seen.

I was in for an aortography with runoff procedure. I will say it went extremely well. Arrived at…read more5:30am and was taken back to prep just after 6:00am. Was scheduled for 7:30 and was on the table by 7:10am. Procedure only took around 45 minutes. I was discharged at 11:30am. I sincerely want to compliment Taylor, the nurse who cared for me the pre-op and post-op time. She was very attentive and thorough. On top of that she was very sweet. She is a great asset to your hospital.