Service is quick and professional. Some services were done that I didn't want, at least that day,…read moreand there were no questions asked. They backed off the charges and got me in my way. I'm a customer for life!

I stopped at Black's Tire & Auto after picking up multiple nails in my tires, expecting a…read morestraightforward repair. Instead they told me they could only patch one tire due to a strict policy, and then quoted over $2,000 for four new tires. It felt as though there was no flexibility or real effort to help, and the experience felt pushy and impersonal. It was unpleasant during an already less than ideal situation. The staff didn't offer any guidance or alternatives, and I left feeling like the only priority was making a sale. Definitely not the service I expected, and easily enough, I found another local mechanic for me who resolved the problem within 30 minutes for less than $100. Call around first before encountering a scenario like this.

1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

Great, honest customer service. Won't go anywhere else from now on. Found problems Toyota service…read moredid not.

So I needed a brake light replaced, Jason said everyone was at lunch, but he came out and replaced…read moreit himself. Said I needed 2 new tires, he ordered them, made an appt to get them done next week, and he put in the book the price for the tires and the brake light to be paid on my next visit. Unreal service-this place is the only place I will take my cars. Thank you!!!

We drove from Maryland to visit our daughter in Southern Pines, however, our van died a couple…read moremiles short of arriving to our daughters place with electrical issues. I spoke with Dennis and he said to bring it in Monday morning and we'll have a look. I was expecting the worst, thinking it was a bad alternator and additional issues, thinking the repair was going to be several hundred dollars !! Dennis told me " Good news, it's just the alternator belt". Less than $75 and one hour later, we were back on our way home. Dennis' honesty, integrity, work & business ethics is of the highest caliber and beyond reproach !! Thank you Dennis ~ John McDonough

Got a tire patched here. Amazing costumer service. Dennis is so polite and was very helpful. I'm…read moredefinitely going back.

I just want to leave this review with hopes that no one ever takes their car to Walmart Auto Care…read moreCenter in Laurinburg, NC especially if you want it. I had just purchased a 2021 Hyundai Sonata 3 months prior to this visit and was taking it here to get the oil changed to protect my purchase. While there the mechanic notified me that in addition to the $50 I was quoted, it would be an extra charge of $10 for a different oil filter that my vehicle required. I agreed and paid the extra charges. Thinking everything was ok, I left and 3 days later I get a icon on my dashboard notifying the oil was low. After my husband opened the hood there was oil blown out everywhere and all the oil I had just paid for was now leaked out. After getting another mechanic, he stated they used the "wrong" filter in which I had paid an extra $10 for which caused it to leak out. I called numerous times to asking for the manager in which the name kept changing of who that was by the service rep that was answering the phone. I even called corporate and still haven't had anyone reach out to me regarding this error which could've caused significant damage to my vehicle. So I've basically paid twice for a oil change and never once spoke with anyone to get a refund. I will never go here again.

3 out of 4 times has absolutely awful. The first time was great, so I keep chasing that rainbow…read more... The second time, after 4 hours and me being the only vehicle in the shop, the one person working in there had a mental breakdown....so I left. The third time they said it was a 30 minute wait. It took 3.5 hours. The fourth and final time, which is right now.... is now going on 3 hours after being told 10 minutes. I quit Wal Mart.... Amazon, Jiffy Lube, Lowe's, and Harris Teeter....will take a bit longer to get around, but at least I can keep my soul.

They always get you in and out! And comes with a car wash. I love coming here. I find them to be…read morehonest

Good customer service, technicians had patience with me and provided clear data about my vehicle…read morewith written reports.

After relocating to Southern Pines in 2024 I have been searching for someone who could match my…read moreattention to detail when it comes to my cars. The search is over!!! Rah and his AMAZING team at Rah's Auto Spa showed up at my driveway on time and proceeded to knock it out of the park! I have a 6 and an 8 year old son who both play baseball and with all of the recent rain, my car had never been so dirty. They were professional and their pricing is half of what I would have expected for the job they did. I will be using them exclusively going forward! If you're looking for the best mobile auto detailing company in the Sandhills, I would strongly recommend giving them a try!!! (Only wish I had taken before pics.)

The staff was extremely professional and did a fantastic job detailing both my husband and I's…read morevehicles! Their attention to detail and customer service is unmatched!

I took a peep at the other reviews and thought it was fair to share mine. My experience was…read morepositive, maybe these are the reasons why: 1.) I called ahead to see if they accept appointments, they do not. 2.) I brought my own oil and air filter for them to use on my oil change. Saved me around $35 off the cost of the service. Positives: 1.) Indoor and outdoor seating. I really appreciated the patio out back, it was cozy and spacious enough to not have to wear a mask and my kid could do her thing (never sit down or sit still). 2.) Clean, spa-like bathroom (I mean, who has clean and rolled wash clothes in lieu of paper towels). 3.) Coffee bar with a ton of options. 4.) They give you a complimentary car wash and if you don't use it that day, you can come back within 10 days to do so. 5.) The technician was extraordinarily polite. I had a few questions and he did a fine job answering them. 6.) They vacuumed the cesspool that is my backseat. Cesspool might be a bit dramatic, but I have a five year old...enough said. Opportunities: Honestly, I can't think of one right now. I knew it was my choice to show up and wait. That's the way those places run. The staff was polite and efficient. Thank you!!

My own washer fluid was magically dumped in my trunk. Oil change interval was reduced from 10,000…read moremiles to 5,000 miles. Oil color still looked dark after changed. Tire pressure not checked or filled. Worst oil change I have ever seen. Seriously considering opening my own oil changing service, since they feel they can treat customers this poor. Must be a stupid simple business model.

Hi! Can't say enough…read moreabout this dealership. They did a video of a truck I was interested in buying, even had it ready for me up front when I arrived so I could be in and out quickly. Then, when something wasn't right on the vehicle, they made a call and had one brought from a sister dealership THAT DAY, in under two hours! We walked away with a truck that day and a customer for life! Thank you Debbie and Mark!!!

Good luck getting your vehicle serviced in a timely and appropriate manner if you get stuck with…read moreJon as your service advisor. I brought my truck in to look at a piece of mirror that was broken in May. 3 months later, turns out the order was never placed for a new mirror, and the warranty work was never submitted. The service advisor Jon lied and said the mirror is on back order. It took having someone talk to the service manager to have them order the mirror. Mirror somehow shows up next day. But the warranty is denied even though the truck was bought like this. Massively disappointment. I'd avoid this place for all service and car buying.