1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

I stopped by without an appointment to see if I could get my tire plugged and repaired. Bobbie…read moreMatthews and his team were able to work me in and make the repair. I highly recommend this Ed's Tire location and I will be returning here again for all my future car repair needs and maintenance. Brian Armstrong.

I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved…read more What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved. What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I also received an automated reply on google reviews saying they were "thrilled I had a great experience." That alone shows the level of attention given to customer feedback. Did anyone actually read the review? Because nothing about my experience was great. Sending a generic automated response instead of addressing the actual issue only reinforces the lack of care and professionalism. If a business can't take the time to properly read and respond to customer concerns, it makes it hard to believe they value the customers who support them.

Lamar was the first one to greet me with a smile and Awesome personality. He walked me through all…read moreof the steps and got me in today. You all did a great job hiring him and whatever you are paying him he is well worth more. I will keep up my service even when I move to San Antonio this December. Lastly Discount Tire is in my book The Bomb. Com

Ordered tires on a Friday to get them replaced on Saturday. They called to let me know that they'd…read morehave them in for my appt Saturday. Service was quick. Took only about 45 minutes for all 4 tires. Paid just under $500 for all 4 (I did get the cheapest for our 'beater' car) friendly workers and quick service. Comes with warranty and planing to go back for free tire rotations. Highly recommend

I went to Pep Boys with my dad and we had a really great experience. Wonda and Brittney helped us…read moreso much from start to finish. They were extremely patient, explained everything clearly, and made sure we understood our options before making any decisions. We never felt rushed or pressured. They took their time with us and treated us with respect. Customer service like that is hard to find these days. Thank you, Wonda and Brittney, for going above and beyond. We truly appreciate your help!

One rep (Carl)said a tech won't get to my vehicle and within 20 min of picking my vehicle up,…read moreanother rep (female) lied and said a tech drove my vehicle up "70 mph" and didn't find anything. Here's the thing...my vehicle never moved from the position and angle I parked it in from the initial drop off and my odometer was the same. I hate #%*#% liars!!!!

Fantastic service. Blacks makes sure ur service is done right!!…read moreAlways satisfied..they listen to you and make sure ur satisfied

I was at this facility to get a state inspection and these people charged $40.00 to replace a tail…read morelight. I will never g0 to them again.

If you're in need of repairs or just want your car to be checked, tires or even need an inspection,…read morego to tirehouse and Hope Mills we'll get treated with the utmost respect, kindness and great quality customer service, see John or Barry, they are the best they not only will take good care of your car, they'll give you the peace of mind that you need to drive on the road. We are so grateful that we have a place where our car is treated like royalty.. Jon a m d Berry are the best. You'll be grateful that you did so worth it.And reasonably priced , no upsails , no gimmicks , just great quality customer service on your vehicle.

I went to WALMART and spent 4 hours with nothing accomplished! I came to TIRE HOUSE and one of the…read moreworkers "didn't get his name" was able to pull it straight pull and fix my issue. Thank you from the bottom of my heart fr lol.

Happy to report the following. A friend Drea next door business recommended this place. I called…read morespoke to Ashley very friendly very informative and superb customer service. I even asked her husband Steve Warren an automotive question, he did not hesitate to answer and offered to look into my possible issues. I had both vehicles service and I'm even bringing one again to change tires...its time. But wait thats not all....they do tire alignments here too booya. I don't think I've ever done a tire alignment on my Tacoma 2015. Soldiers, may be you were a MEPS waiver understand you have to plan ahead. You may have to wait a little. In closing, this has become my goto mechanic/tire shop and I highly recommend it. Thank You. For your haircut needs come see us @ My Barber 5953 Yadkind Rd. Guess what? Cheaper than posr

Called C and J Tire and Auto Repair. Front desk explained me everything about the issues with my…read morevehicle. Without doubt, these folks knows what has to be done . High temperature warning is gone. They replaced it and done deal. No need to worry. I will always come here first and be welcomed and appreciated. Thanks for an outstanding service.

I'm from out of town. We needed a front tire and were told a rim for a 2014 Toyota Prius. 3 other…read moreplaces didn't have the tire in stock. Toyota dealer said 3 days for the rim. A family member sent me to A&B and Garcia and helper fixed the issue in a 1/2 hr. They fixed the rim and put the tire on and they were very professional. Honest owner.

Just arrived to the fayetteville area and of course realized I had a slow leak in one of my tires…read more I was shopping through Yelp and found a spot that I called. They didn't fix tires but they recommended A&B. I pulled in about 820, was seen immediately, they identified the problem within 5 minutes and began service, I was in and out in 30 minutes. Not only were the quick and thorough but they physically showed me what the issue was and explained the repair process. It may not look like much from the outside but I HIGHLY recommend this place, I'll be back if needed.