I've had a very frustrating experience with the property manager Rachel. Communication has been a major issue, she rarely responds to emails or calls in a timely manner, if at all. When she does respond, she's often dismissive or fail to resolve the problem.
Maintenance requests take forever to be addressed, and even when they are, the repairs are often rushed or incomplete. For the amount of rent we're paying, I expected better service and care. The property itself isn't well-maintained, common areas are often dirty, and there's little to no follow-up on tenant concerns.
Overall, it feels like the management is more interested in collecting rent than ensuring tenants have a safe and pleasant place to live. I wouldn't recommend renting from them unless they make serious improvements. read more