I've been to this spa more times than I care to count and it never disappoints. As COVID cases…read morepicked up, they did an excellent job of keeping up with local guidelines and making me feel safe. All in all, this is a welcoming and relaxing spa, that cares for the development of their staff and makes me feel pampered every time! A few highlights: For hair, I highly recommend Moyo! She has a great Instagram page that showcases her portfolio and talent for balayage. I'm a brunette on the lighter side and she has helped me explore more natural highlights and small tweaks to my regular trims that bring life to my hair. Kim is a master massage therapist! I always feel refreshed after a session with her, highly recommend the aromatherapy and CBD additions. Lastly -- Nosheen, a newer member of the salon staff, and man, she works miracles with my eyebrows. My new go-to for threading!

I got their birthday offer in the mail and couldn't pass it up. It was easy booking as everything…read morewas online for available and scheduling. I love that. I got the massage, facial, pedicure and manicure. Alexandra was a great massage therapist and targeted all the areas of concern. Jennifer was amazing with my facial. Zaria was wonderful with my mani and pedi. I would definitely go again. Everything is clean and they even have lockers for free and showers as well. They really have tailored this place for clients. I love it and thank you for making my birthday a great one!

Had a 4:00P, Swedish Massage - 50 minutes over the weekend. I arrived 15 minutes early and the…read morestaff were super friendly and accommodating. I was offered refreshments and ushered to the cozy waiting area. My therapist, Daysia, was very controlled and skilled with her massage techniques. She made the massage seem longer than it really was. Full transparency: I really only got a good 40 min of massage. I entered the room at 4ish and was given time to undress which was another 5 minutes. When the massage ended I noticed it was exactly 4:50P. I feel like quality made up for time lost, however, I wish a 50 minute massage was truly 50 minutes.

They kept the mimosas flowing, very clean, great service, massages, and pedicure. I recommend the…read moreluxury pedicure. Good prices

I love it here. The best staff. Great services. Deep tissue massage is so good. And the facials are…read moreamazing.

It wasn't bad, just not as great a service for us to want to return. The customer service was good,…read moreno complaints there. But the body scrubs left me feeling like I rolled around in sand and couldn't get it out all the way...ugh.

I signed up for my first-ever massage membership because of this location, I've seen various…read moredifferent massage therapists over the past few years and they're always fantastic. I have cerebral palsy so my muscles are pretty tight but they're always super accommodating.

I originally signed up for the Bloomingdale's location with an incentive of a free massage or…read morefacial so yes! Why wouldn't I sign up?! I had my first facial and massage at the Brandon location until Bloomingdale's location opens. I'm not going to revel masseuse or esthetician quite yet but just know they did an amazing job! The gentle touch, top tier consultation and immaculate vibe made me feel the most relaxed I've ever felt! I can't wait for my next session of my new self care routine!

Date of appointment: January 6, 2026 I had a confirmed 12:30…read morep.m. appointment at Essence Massage and Beauty Spa, a Groupon gift from my daughter and grandchildren. This appointment was for a 50‑minute Swedish/Relaxation massage with aromatherapy, and I received a reminder text just the day before. I arrived early, around 12:10 p.m., and waited in my car. When I approached the building, no one was present, the door was locked, and no staff ever appeared. Another customer was also waiting in her car and shared that she had been calling repeatedly but couldn't leave a message because the voicemail was full. I tried calling as well with no success. I waited until 12:45 p.m. before leaving. I drove 37 minutes to get to this appointment, and there is absolutely no excuse for a business to confirm an appointment, send reminders, and then fail to show up or communicate in any way. I even checked with the neighboring business, and they confirmed they had not seen anyone from the spa that day. This was supposed to be a relaxing experience gifted to me by my family, and instead it was a complete disappointment and a waste of time. I have asked my daughter to request a refund from Groupon and will be booking with a reputable spa in my area instead. This level of unprofessionalism is unacceptable.

It started out rocky. I could not get ahold of her and once I did and finally got something set up…read moreshe calls me and tells me she like to move me up and she already knew I work in Tampa so I could not but she mention something about her son so I moved my time which mind you it was sent a month in advance and made it with her. Then I arrived she is running late and just unprofessional I finally make my way in and it just was not a very pleasant place. Then I am laying there tell her what I would like and where not only did not listen to me but did the opposite and left me hurting 3x worse then when I came in. Basically the whole I am hurting and moving because she is pushing to hard and I let her know and she kept calling me weak bones and that older people can take more just unprofessional.

Enjoyed a much needed massage with Ally! Staff was friendly and check-in was super quick.read more

I was cheated out of 12 min, but as soon as Ginger touched my shoulders a smile creeped on my face…read more I was gifted this massage by a friend and enjoyed every second. I would recommend a 90 min massage instead of 60. 60 min is really a tease and doesn't allow the masseuse to spend the right amount of time on your "focus areas".

Griped in an asian language about my $20.00 tip to another worker. I used to go see them when my…read moreshoulder would seize up. Never again.

Don't waste your time or money, stopped in for a foot massage and chose to do the 30 minutes for…read more$40... the massage was pretty awful the guy was very rough and fast. ALSO tried to charge me $10 for "Korean medicine" with the massage which was literally just like bengay or bio freeze and i didnt even ask for it.. I refused to pay for that part.. but seriously a terrible place to spend money to relax. Don't do it.

I wish I could give zero stars. This place is shockingly outdated, poorly maintained, and…read moremishandles customer funds in what I can only call criminal. As a Korean individual, I'm also disheartened by how they misuse the name "Shangri-La"--it doesn't represent Korean culture at all, and the business profits while disregarding it. They mishandled a $400+ gift certificate, despite Florida law that states gift certificates never expire. Shangri-La imposed arbitrary rules, demanded ID, and refused any solutions, even though we were legally in the right. To make it worse, Carrie was rude, offered zero empathy, and made no effort to help. When we spoke to the owner, we were mocked, cut off, and dismissed, with the owner even claiming to be a lawyer. This entire ordeal caused real emotional, mental, and physical stress. It's heartbreaking that such a large sum, meant to be a meaningful experience, is now unusable due to unjust treatment. I strongly urge them to be reasonable instead of such deviant beings.

So, this Korean spa is the only one of its kind in Tampa. I have searched far and wide, unless you…read moreare willing to drive a few hours or fly, this place is not bad for what you pay for. The key point to remember if you pay hamburger price, you won't get steak. With that in mind, here are the negatives and positive. Negatives (every place has it) : It's older & dated. There are some odd things like jewelry they are selling. There are random rooms scattered as private office making it a bit confusing. Next to the cold indoor pool, there are also odd items. Positive side : You can't beat the day pass of $35 for saunas, cold pool, hot tub, steam room and showers. They have sofa, tables and chairs to relax in every corner They actually serve pretty delicious Korean food for a reasonable price. Portion is generous. They give you gown, towels and other items you need to shower and freshen up to step out. All you need is your swimsuit and personal items. Place is clean and quiet. Not a lot of people. The staff are seen but they won't approach you unless you go up to them to request things. So you get your peace & tranquility. Separate shoe locker and interior locker. Yes. The place is not fancy but just remember to get "fancy" it's usually in the 3 digits. You really can't expect to pay hamburger price and get steak. Until they have similar competitor who charges the same but gives you much more, I still feel it's worth it.

I had an 80 minute massage with Holly W today. It was exceptional and I am feeling so relaxed…read more Holly was great at discovering what needed to be worked on and she was diligent in her work while releasing all the sore spots! My body seems more aligned! I even feel taller -- although I know that is not so, I am quite sure my posture is better from the improvement in back and shoulders. Thanks, Holly!

My evening appointment was delightful. My masseuse Lindsey was amazing. She was very attentive and…read morelistened to my needs‍10/10 HIGHLY RECOMMEND

Aji is amazing. I was in too much pain for a massage, but she came by anyway and burned moxa on…read morevarious acupuncture places. It is already helping to calm this horrible flare. This was our third session. She's coming by on Monday as a makeup massage session. I can't wait.

Massage Therapist was a no-show for my 10am appointment and did not answer when I called the…read morebusiness phone number to find out why no one was there or possibly reschedule if there was a personal emergency etc. Waited 15 min and left.