Apologies in advance for kvetching but sometimes Gen Z employees make me want to scream. I am well…read moreaware that if I ask for a help in PetSmart, I will pretty much always either get help from a knowledgeable, customer service oriented, animal loving employee OR I will get nothing from an employee who is working hard at doing the minimum required to not get fired. By now you have likely guessed that today I got the latter. After closely searching the aisles for the item I needed, I rolled the dice and asked a cashier for help. Me : " where can I find a poop bag holder that..." Gen Z employee: *cuts me off mid sentence* " in the toy aisle." Me: " which toy aisle? there are more than one." Gen Z " the one over there" *gestures vaguely* Me: " I looked, so where exactly in the aisle is it?" Gen Z: *frustrated look* " OK I'll just show you." I follow Gen Z to location and she gestures to an area with I have searched already since there are similar items there. I ask her where exactly and she points to everything and says "all of these," clearly having zero clue what I was looking for since she stopped listening before hearing what I needed. I say I looked already and it's not here. Gen Z : "Then we don't have it" and walks away in a snit. She stole my snit! She wasted my time, gave me attitude and may as well have flipped me the bird to top it off. So I was irked. So, dear Yelpers, I came here to have my snit. Many thanks for indulging me. Now I'm over it. Have a lovely day.

I've been a loyal customer of PetSmart for four years, but my recent experience at the grooming…read moresalon was incredibly frustrating and disappointing. I arrived 8 minutes late for my dog's 9:45 AM grooming appointment. Upon entering, I found a line out the door and patiently waited my turn. Unfortunately, no one greeted me, and I felt completely ignored. A groomer, Hannah, glanced outside but didn't acknowledge the growing line. After waiting, I was told I was too late, even though I had been outside for 10 minutes. The groomer seemed stressed and said, "I can't do it. You're late," without offering any alternatives. She mentioned I should've called, but calling while waiting in line wouldn't have changed anything. Instead of offering solutions, I was told to cancel and reschedule. However, there were several options they could have taken to resolve the situation: Rather than turning me away immediately, they could have asked if I was willing to modify my dog's grooming experience to fit the time I arrived. A shorter grooming session, or adjusting the focus of the session, could have worked for both of us. If my assigned groomer wasn't available, they could have quickly reassigned me to another available groomer, which would have minimized the delay and ensured my dog was still taken care of. Alternatively, since PetSmart offers walk-in services, they could have added me to a later slot that day, even if it meant a slightly longer wait for my dog. This would have shown flexibility and a willingness to accommodate. I left the salon discouraged, only to realize I had another appointment in 15 minutes, making me 45 minutes late. I returned, explaining how inconvenient this was, but was met with no resolution--just a dismissive "Have a nice day." The lack of empathy, communication, and professionalism was appalling. A simple acknowledgment of my situation and a few alternative solutions could have turned this into a positive experience. Instead, I was left feeling completely dismissed. As a loyal customer, I expected much better treatment. This experience has left me questioning whether I'll continue using PetSmart for grooming moving forward.

My dog (1 year old boxer mix) and I walked into Canine Magic without an appointment and Wanda…read morecouldn't have been nicer. They gave him a bath, clipped his nails and cleaned his ears for $50; which is a standard/good price. I picked him up an hour and 1/2 later and he looked and smelled great! Wanda will call or text you to let you know when your dog is ready.

I love Wanda! She's kind and cheerful. My labradoodles always look great after their beauty…read moretreatment. She uses scissors instead of just clippers. They look natural instead of smooth. Been going here for years.

Jess is great at what she does. So much experience and knowledge. A+…read moreThank you for all your hard work.

Jess has helped me a lot with my rescue dogs!…read more & also understands how to work with reactive, stubborn, or anxious doggies.. I trust her with my boys, she goes above and beyond! Reasonable pricing as well!

Life changing! Tiffany and Kat, not to mention the wonderful Bella - have have changed our lives!…read moreOur two pitties couldn't be in the same room without fighting. With K9's help, they are best friends who comfort each other in times of stress or excitement. At every opportunity, the two find each other and spend hours simply licking and snuggling with each other. No aggression. No hostility. Just love and comfort. Although one of our boys still becomes vocal whenever an "intruder" (Amazon delivery person) is detected, he is completely controllable. Can't thank them enough!

You cannot go wrong with K9Kompanion! They truly adore and care for your dogs and will take amazing…read morecare of them. We did a 4 week board and train and got a happier, more confident, and well behaved dog back. Through her training she improved our puppy's spirit and gave us the dog we dreamed of. We will use K9Kompanion for boarding and play dates for the years to come. They keep you posted daily with texts and photos and help keep you in touch along the way. They help you and your dog get to a great relationship. Their services are so worth it, you can stop looking now that you've found K9Kompanion! We found her from someone we know who had a great experience with their puppy and we now know many more customers, all so pleased with the training received. 5 stars every day!!!

Derek was wonderful with our two mini-schnauzers! He walked them and made sure they were nice and…read moretired! ;-) Derek is also always on time, asks the questions I feel should be asked, listens to all my crazy mom-dog issues, and didn't laugh with my 2 page of notes on the weird stuff we do with the dogs. Both dogs love Derek and always look forward to their regular time with him!

Derek at Puppy Einstein is absolutely amazing! He runs a…read moredaycare for puppies and also does dog sitting and training. Derek is certified and you can tell he really knows what he's doing. He was incredible with the dogs and so patient with my family. Our household has dog allergies, and Derek took the time to educate us on hypoallergenic breeds and what would work best for our situation. We never felt rushed or pressured. He even hired my son for the summer while school was out, and my son loves working with him. He's learned so much about different dog breeds, their needs, and how training works. If you need puppy daycare, a trusted dog sitter, training, or help finding the right dog for your family, Derek is your guy. Puppy Einstein is 10/10!

We just completed our second round of classes with Judy at Proper Paw and have signed up for the…read morenext session. Our two courses this winter were conducted via Zoom and were extremely effective. The next course, this spring, will be in person! The training from Proper Paws has been instrumental in helping our Puerto Rican rescue dog settle into our household. Judy has given us the tools we need to prevent or react effectively to behaviors such as begging at the table, pulling on leash, jumping/nipping, lunging to greet other dogs, etc. While these are all normal dog behaviors, Proper Paws has helped us guide our pup toward more desirable behaviors and we see a real difference. More importantly, we work on crucial safety behaviors such as "stay" and "down" that can make all the difference in a dangerous situation. All of the training is through positive reinforcement. We learn not to expect perfection but, rather, to appreciate progress. I highly recommend Judy and her program for anyone looking to solidify the bond with their dog and teach both humans and dogs in the household to interact positively and be safe in all variety of situations. Highly recommend!

We are currently finishing puppy kindergarten with Judy and have signed up for a second class,…read moreGraduate Puppy. I am really impressed with her program. She has rolling admission, lots of options for classes, and takes a wholly positive approach to training dogs. We have followed her recommendations and now that we are approaching week six, our puppy is actually pretty well behaved! She's not perfect, but I am aware of what I need to work on to change that (thanks to Judy), and I know it is within my power to change the behavior that I don't like by using the positive methods she teaches. She also offers a free socialization class for puppies younger than 18 weeks old. This is basically a class where you watch a bunch of adorable puppies play with each other and learn what is okay in terms of play behavior, what is not, and how to guide your dog toward a positive play experience. It is my favorite hour of the week because they are SO SO CUTE. I don't have photos from the formal class, but it is held in the same space. The pictures are all from socialization class. Highly recommend!

Not recommended if you are looking for professional one…read more We reached out to Jennifer because we wanted to get our adopted dog the private training sessions before bringing him into the canine group classes(which he did really well and graduated becoming loved by the trainer), our dog was really nervous around Jennifer from the start. However we decided to go forward anyway because he did calm down since the second session but never really warm up to her much. With three training sessions in, we decided to try the "Walk and train", not just "House/Drop-in visit" sessions which is went very poorly right from the start. Our dog is a food motivated dog. Under the circumstances, She poorly decided to give him the high fat and sodium food like pepperoni instead of dog treats, left the harness on, accidentally forgot to turn the fan and AC back on after she turned them off(I couldn't figure it out through the dog camera why did our puppy was pacing around instead of laying down on the floor in the hot day, until I got home), then leaving our dog in the hot house(some friends of mine suggested that we should report it to the town..). She reached out to re-visit on the next day without us scheduling any sessions, and ended up charging us for it. Another session on the third day in a row was strangely done, instead of "walk and train" she let our dog working on Sniffing mat in our backyard and herself being on the phone most of the time. We had other people come over and being with him before and all went really well, we don't understand why this happened between them. We reached out to her to discuss about it, and asking for the genuine refund for the rest of the services we do not want to go forward, it took her over two days getting back to us blaming it on us not going forward and giving her more times to build up the relationship with the dog. We hit her back trying to clarify the situation but unfortunately she got back with the short responses, "I wish you the best. Thank you, Jennifer", didn't even showing any remorse for anything she had done. Two stars for the theoretical training skills, Good luck!

From the owner: TheTreat Training provides positive reinforcement dog training in Framingham and surrounding areas…read more Training sessions are typically 20-30 minutes and held in the dog owners' homes. We specialize in general obedience for new dog owners and focus on creating a bond between dog and owner that can be strengthened over time. We want you to feel comfortable with a new dog in your home so we also help answer questions about general dog ownership like house training, crate training, understanding your breed, and anything else that might come up during and after your training session. Having a dog - especially a well behaved dog! - is quite TheTreat!