They do not follow up and/or show up for appointments I have made several appointments and no show and no calls to advise that they will not show read more

Terrible company! On the first floor install, quoted and purchased too much material (which we ended up paying for). They messed up our based boards, broke running boards in our kitchen, etc. The entire flooring started to buckle up within 1 year. After more than a year of chasing them due to our flooring being under warranty, they finally got an inspector out, who said the install was bad. After another 6 months of chasing them, they finally came to reinstall the flooring, only to find out that the first time, they didn't install a moisture barrier. They didn't purchase enough flooring, which BTW, how do you not know how much to buy when after "30 years in business" and they had our house measurements from the first time?!? Never came back to finish the job. Now we have exposed flooring, duct tape everywhere, and an unresponsive company... These guys are terrible! read more

Don't write the check until it is done! The good: Billy is a nice guy, the floors came out good. The bad: Getting an extra pallet of wood was HELL, the baseboard is a little sloppy in a few places and he doesn't do what he says he is going to do. He was referred by a mutual friend so I went with him to keep it in the family. In my kitchen, I told him it was all good but I wanted to get an extra 10' x 10' pallet of wood for when the washing machine or dishwasher exploded. "Good idea" is what he said. Flooring was installed and my wife reminded him of the extra wood and he said he would order it and deliver and so she wrote the check. BIG MISTAKE. Five months later, countless emails, countless promises and I finally got the wood after involving our mutual friend and finally agreeing to pay for the extra wood, even though we had talked about it during the bid. I am out $606. I don't know what the issue was, all I ever got was he was going to order it and deliver it but something has to be going on given the positive reviews below. I am in the trades myself and when a friend refers someone, I go out of my way to make sure it goes well and in this case, Billy seemed to go out of his way to make sure it did not go well. Too bad, I liked the guy and we have more work to do but we will go elsewhere and not write the check until it is completely done. read more

Pinnacle Floor Coverings - An extra $606 for something we talked about during the bid. Five months to get this far. - Flooring Near Me - Hollister, California

They did an amazing job. We had a few hiccups along the way but they made it right. Good company.

Reached out to Pinnacle for a quote to redo our downstairs flooring. Appointment was scheduled for today at 10. Nobody showed up. After countless phone calls, I was able to reach what I assume was the owner who told me he was in Morgan Hill and that he can come out at 11. Needless to say, nobody showed up. If you are looking for a reliable company to show up when they say they will, look elsewhere. read more

They did an amazing job! My 150 year old farm house had a beat up sub floor and crumbling tile in the kitchen. They did a quick demo and super fast installation of the LVP tile. Due to the age of the home, all surfaces they had to work with are uneven, no corners square. They made it look gorgeous. It's like a new home! Refinished staircase came out lovely as well. Will definitely go to them for any flooring needs. read more

Go somewhere else. Seriously the worst customer service ever. Went in for a price quote and they never called back. I have since gone to the store twice and all the signs say open but the door is locked and nobody around. Not answering the phone either. A friend of mine had them do some work and the installer ripped up their bathroom floor left and never returned. read more

Billy with Pinnacle Floor Coverings came out to my house - literally right around the corner from the store - on two separate occasions after I requested a quote to refinish my wood floors. He never provided a quote to do the work or even communicate to me that he was too busy or not interested in doing the job. I do not recommend wasting your time trying to do business with this firm. read more

Fast and awesome service Billy and his team get the job done and it looks great well worth the money. Shop local it's great

Billy Aviles and his team did a beautiful job on our old wood floors. We live in a farmhouse, that needed lots of prep (sanding, filling gaps, staining and finishing) and we're thrilled with the results. Highly recommended! read more

This is absolutely the best flooring company in the State. I am a developer and have worked with many flooring & hardwood floor companies over the years, and Pinnacle is simply the best. I live 4.5 hours away, and had Billy Aviles & his crew do my entire home in a beautiful, intricate, herringbone pattern. Absolutely beautiful, professional & the the best value anywhere! read more

I have worked with Pinnacle Floor Coverings many times for hardwood floor installations, hardwood floor refinishing, and carpet for various properties. Their service is terrific! The owner Billy is very professional and honest. Installation is arranged quickly. Quality is awesome and the attention to detail is great. Highly recommend! read more

We recently had Pinnacle Flooring put in engineered hardwood flooring in our home in Morgan Hill. The job was a challenge because we are on the side of a hill and our house and settled which resulted in uneven and sloped flooring. Additionally the previous owners used particle board and smooth nails to attach the subfloor to the joists, so the floors squeaked. Pinnacles did a phenomenal job evening the surface and screwed down the subfloor eliminating the unevenness and squeaks. The attention to detail converted our floors from being simply functional to being a significant enhancement to the beauty of our home. In addition to the exceptional quality of work, it was a pleasure working with Billy, Dana and the Pinnacle Flooring work team. I've had both good and bad experiences with contractors. My interactions and Pinnacle's quality of work made this project one of the very best experiences we've had with a contractor. I/we will definitely return to them on any future project. read more