Susie is the best !! Best customer service ever, new…read morefavorite smoke shop !!! Will definitely be returning

great service! Syed is so awesome and kind. they're always stocked! nice products and fresh.read more

LOVE THIS PLACE!!!!!!!…read more The women who work here make my day I come about once a week or twice depending on my clumsiness LMFAO But I always leave with a smile because they're funny and so nice :) thanks girls

Samantha is so kind!!! Everyone always takes care of me, always my #1 shop to stop at! I recommend…read moreall my folks to go here!!

Yeah this is a particular store they sell the followers and well my daughter happened to steal it…read moreand so I had to go back the next day and get me a whole another unit and they're pretty good for the price a lot better than just a complete disposable babe actually because of when it's time to refill you only pay 16 bucks for the refill cartridge so it works out and thanks for hooking me up

Rift and Abby/Becca provided the most chill hospitality! Go…read moresee these guys if ya wanna get high and fight gravity. They were helpful in figuring out exactly what I needed. Exactly how you would hope a costumer would be treated! Thanks for your help, time, and smokes. Now it's time to light up and toke.

Nice looking place. First time customer. Employee wants to make a quick sale and is not…read moreknowledgeable about the products being sold. I inquired about hookah coals and was offered what was told to me was all they carried. Drove back 5 minutes later after finding out they weren't quick lighting coals. After walking back in I noticed they had quick lighting coals next to the ones she offered me. She didn't know what they were nor was willing to read the box and just said she doesn't know what they are. No exchange/return and $5 credit card minimum, which is fine, but when it's due to the discretion of the employee that's unfair to the customer. **Update: below response from Owner is untrue. Package was unopened and unused since I was still in the parking lot.

Did not get any help. The employee was sleeping in the back-visibly sleeping. Said hello and no…read moreresponse and did not wake up

Ghali was so helpful! He helped me pick out a new vape brand called Core that hits so smoothly!…read more I also got my friend a graduation present, spearmint Escobar which she loved! They also have Cool mint Escobar and an array of Deltas. Really cool shop! Can't wait for the new Arabian hookahs to come in!! Thanks Ghali for being helpful and friendly. Your kindness goes a long way

Great selection, they always have what I need from the brands I'm looking for! Very knowledgeable…read moreabout their products, at the best prices around. Definitely the only shop I go to!

I walked in saying that I wanted to try a new wrap and the man in there was so rude to me for no…read morereason. I said that I couldn't read any of the flavors on the box and he said "well what do you want" and I said "I don't know because I can't see the flavors" and he responded with the same thing all while never looking me in the eyes. I just said "uh never mind" and left because I had no idea why he was being so rude and he responded "okay good". Another man walked in and he helped him no problem. I have been in there several times without issue. I'm not sure what his problem was but it felt a little personal for some reason. I'm not sure if it was because of my race or the fact that I'm a black woman but it had to be my appearance because he seemed short with me before I even opened my mouth. I have never left a negative review in my life and don't want to sound like a bitch but that dude was an asshole.

I finally found a shop that has literally everything I need. Mo is the sweetest. Yay!read more

Great customer service. AJ specifically was polite, professional, and knowledgeable. The entire…read morestaff has never rubbed me the wrong way but AJ has got her customer service game on lock.

I normally don't leave reviews, but this experience has been extremely frustrating. This is for the…read moreshop at this location which I believe now goes by(Texas hill country vape and smoke shop) First, I want to say that the regular staff at this location have always been kind and helpful. Unfortunately, the return/management experience has been the exact opposite. About three weeks ago we purchased a Puffco Peak Pro from this store. When we got home, we realized the device wasn't charging properly. We called the store and were told to bring it back so they could test it to confirm the device was defective. We brought the device in and left it with them. After that, communication completely broke down. We waited for an update and received no call. When we followed up by phone, we were told we would receive a call back, which never happened. Eventually we went to the store in person to check on the situation, and we were told the device had been moved to another store and that we needed to go there to speak with a manager. After driving to the other location and waiting over an hour to speak with the manager, we were told there were two options: we could process the return ourselves through Puffco, or the store could handle it for us. Since this had already been dragging on for several days, we chose to have the store handle the return. That turned out to be a mistake. It has now been over two and a half weeks, and when we called again for an update, we were told that the return process apparently had not even been started. We have now been promised a callback three separate times, and no one from management has followed up. Again, the regular employees have been polite and helpful, but the lack of follow-through and communication from management has made this one of the worst customer service experiences I've had. At this point we simply want the issue resolved and some accountability from management. I would recommend going through puffco directly or another competitor to avoid this shops horrible return service if you end up having to use it...

bought a "kilo" of GMD kratom after tax was just under 200$ - they bag it beforehand is what I am…read moretold everytime I go there and everytime I go there the bags 100% get smaller and smaller - taken out and weighed. SIGNIFICANTLY less than