I needed some work on my suspension, new tires, and an alignment. The folks at General Auto did a…read moregreat job. We have a steep driveway. I tried to drive through a patch of snow in my driveway and slid down a hill. The guy at the body shop recommended these guys to take care of the resulting suspension problems. The mechanics here were knowledgable and explained the problems clearly. Given what my car needed, they were reasonably priced. General Auto will be seeing ore of me and my cars.

Absolutely incredible team here. They know their stuff I came with an impossible task for this area…read moreon a lowered cambered car, I had taken this car to 13 different shops and was turned away by them all but general automotive and their team said it wouldn't be a problem. Very great customer service, big shout out to Jeff for his amazing service the whole time Ty team.

I recently bought new tires and tire pressure monitors for my vehicle from a place near where I…read morelive in Sylva. Come to find out they nor another tire shop in Sylva, and two other tire shops in Waynesville would program the sensors because I didn't buy them there. I went to Waynesville tire today and he programmed them for me at no charge. The next time I need tires or anything else, I'm going to Waynesville tire. They actually care about their customers and not just looking to make a buck.

Great people. We never had a problem with anything we have bought from them. We have used their…read moreservices for over 40 years.

Tow truck driver recommended em after being stranded on i40…read more Barbara got me going Monday morning and all parts and repairs installed by Tuesday and back home I went. Thorough inspection on other items of future concern as well and quality parts used. I Would recommend them.

My friend and I were broken down on the side of the road for hours waiting for a tow from USAA…read more After the third tow truck from USAA canceled on us we were a bit nervous about our next steps. We called Black Mountian Automotive and with out hesitation they had a tow truck on the road and got us with in 20 minutes of hanging up. They took us back to the store and repaired our car and sent us on our way. While we were in the store we had the chance to talk to the kind woman behind the counter and met her dog Winn-Dixie! They allowed us to bring our dog inside as well. They stayed open to finish our repair and make sure we were all okay. We also got to buy some earrings that the owners mother made! Everything about our experience with this shop was excellent and I highly recommend calling them if you are ever in a bind.

My 2001 accord was having issues starting. I had to have it towed in and of course it started once…read morethere. I needed a couple of other things done also and asked to just keep it and try starting it. After it sat the weekend it finally would not start. It was the fuel injection relay. They had it quickly repaired and not as expensive as I had thought. Thank you guys again!! They replaced my timing belt years ago for half of what Honda was asking!!

After lots of time reading online Honda info, I followed a friend's advice and called Asheville…read moreHonda Acura Service to get some information about a potential used car purchase. Joey did a little research and gave me information about the cost of two potential repairs that one might expect with the vehicle that we are considering purchasing. I could tell that he knew what he was talking about. He explained that they could look over the vehicle. We will take the car here for repairs if we get it. It's so nice to talk to a real person with knowledge, and I appreciated the morning phone call with this business.

We have been taking our company and personal vehicles to these guys for at least 20 years and they…read morehave always treated us right.

Was given honest feedback and was really impressed by the fact that, even though they were not able…read moreto help me out, they didn't string me along, and charge me for a bunch of things that inevitably would not have helped. Honest and integrity are rare in this industry so it's much appreciated.

Fletcher car care gives the best service of any business I know. Recently I had to to take my car…read morein and they brought me back home , the 2 hours later called me and said work completed on my car and they came to my house and picked me back up. These guys are awesome. They do great work and are honest. They have decent pricing on tires as well. They deserve 5 stars.

HORRIBLE CUSTOMER SERVICE! I made an online appointment through their website for an inspection…read more When I arrived I was told their online system "doesn't talk to them" and that there were no appointments available and their tech was "busy with a 22 hour job" and thus, couldn't do my inspection despite my appointment. why have an online appointment tab on your website if it doesn't "talk" to you!

Fast, efficient, friendly and professional! Thank you so much! Now I feel safer going through this…read morewinter in this hilly terrain!

I have been doing business with Mike Byer automotive for about eight years and I would trust them…read morewith my car, my wife's car, my mom's car, etc. etc. you get the idea. If they tell you your car has a problem, you can pretty much rest assured that it has that problem. They may not be the least expensive repair shop in Asheville but the value and trust are worth far more than dickering over a few dollars. If you want someplace to take your vehicle that you know you don't have to worry about being treated properly, bring it to Mike Byer automotive.

Helped me out a lot. They looked out for the cook out. Thanks Wheel City , will be coming back if I…read moreneed you guys again.

Several years ago, I drove into Wheel City with a tire that needed a little air. Someone came right…read moreout and assisted me. When I decided to buy new rims, I researched online and then decided that giving business to someone local is always better. Wheel City ordered 4 after market rims for me. I paid a deposit. FYI. I had purchased new tires previously from another local company. My appointment was for 4:00. I arrived at 4:15. I offered to pay for the rims at that time. Nope. No need. I return at 5:15. FYI. They close at 5:30. The person with whom I had been working presents me with a slashed tire. They didn't call to let me know. I had driven my car all day. It had been parked for 2 hours. I have pressure sensors. I have new tires. I did not drive into the shop with a slashed tire. For reasons I cannot fathom, collectively all the big men that were there when I returned decided that they were going to make me pay for a new tire. They decided that I had driven in with a slashed tire and that I was going to get a new tire out of the deal for free. Seriously. I kid you not. Why would I lie about a tire? My car can't lie about a flat tire. But the general manager who was on site (he never identified himself) let these men gaslight me; he let one of his men physically push someone who had accompanied me. I am a woman. They will respond here that I got super angry. You bet. I was being gaslit, lied to, and stolen from for what, a tire? I think the mechanic who slit my tire would have had to pay for a new tire so they decided they would make me pay. I was frightened for my safety, my friend's safety, and the care of my vehicle. It was a scary experience to be around these men as they puffed their chests and circled around us. I called the police because one of them pushed my friend and because they kicked me out at 5:30 with my car up on the lift. The police came but claimed that they could not do anything about my car being held hostage because there wasn't a general manager on site. But he was there the whole time, watching me and watching what happened. The general manager never identified himself, so he lied to the police as well. After 24 hours, they finally put a new tire on my car. They paid for it because they slashed it. I bought the rims and they are in boxes. I'll post them on Facebook Marketplace soon. I may repeat the story there.