The best oil technicians around tree Hunter and Haley did the best job for my oil change. It was…read morefast and affordable and if you need your oil changed, I suggest swinging by here on your lunch break and they'll get you in and out just as fast.

I have been next in line for 30 minutes. Some people might question what service the car in front…read moreof me got. However, I waited probably 25 to 30 minutes for the car that was two in front of me to get finished once I got here and they were already in the bay when I arrived. This is absolutely the slowest Valvoline I have ever been to. I typically get it done in Lexington and have lived here five years and have avoided doing most things in this town because the people in Richmond are terrible. This will be my one and only visit. I am typically in and out in 10 to 15 minutes at the Richmond Road location in Lexington. It shouldn't take over an hour to service two vehicles.

These guys are awesome! They found an additional issue wrong with my car, fixed it and did not…read morecharge me any extra. Kind, polite and professional. They have earned themselves a customer for life.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Richmond.

Good knowledge, seemed overpriced. I was happy with their service, as they seemed to have good…read moreknowledge, but I felt like I was overcharged. I went somewhere else and paid significantly less.

They are horrible at keeping appointments!!! Waited 90 minutes for just an oil change and they…read morehadn't even looked at it!!!! The customer service people are not well trained and don't take good care of their customers. I will never go back.

I had an emergency situation yesterday; TD took addressed the issue and got me back on the road to…read moreIndiana in an hour's time. Thanks to Sean and his team for getting me back on my way with peace of mind!

I just had the worst experience I've ever had with a mechanic at this store. I do not recommend,…read moreespecially for women. I went in asking to get my brake pads changed and my oil changed. I ended up requesting my fluids be changed too. They gave me a reasonable quote, and told me they would call if it were going to be any higher. They called an hour later, telling me that my front brake pads didn't need to be changed and it was going to be cheaper than my quote. When I went in, they showed me the quote I had signed then rang me up. They attempted to charge me twice the quote without saying anything. I asked, assuming there was a typo or a mistaken identity. They then told me that it was correct, and that I had to agree to pay an extra $600 for the parts (although the quote included the price of the parts). They initially told me the extra cost was for the brake pads, then said it was the fluids. They couldn't even confirm the entire forty five minutes whether the increase was for the pads or the fluids. They refused to charge me the original price, or something within $100 of it, until I told them I was an attorney. Equally bad, the manager acted like it was my boyfriend's car and asked for his confirmation any time I answered a question. It is my car, in my name, with my insurance. They looked at my license, and my account was connected to my phone number and an email including my name. My boyfriend wasn't there when I dropped the car off, he only took me to pick it up. He did not even come into the store until I had been arguing for a while. Until I told him I was a lawyer, the manager laughed at almost everything I said as if I were an idiot. You shouldn't have to be an attorney to not be stolen from.

Never take your car to this place, they charge high price and got nothing done. They work on my…read moreknock sensor and they don't even get it done, I still paid the full price.

Stopped in no appt. Hit curb and scoffed tire. Asked them to check it see what was needed. Said I…read morewas fine! Good honest service!