I had an oils change here today. Great customer service! Very detailed, courteous and helpful! I…read morewould definitely come back!!

Savanna and Mason were wonderful! Helped me in a pinch when I was frantic about the car saying low…read moreoil pressure. They were efficient, informative, and kind-- topping the car off to be safe. Definitely would return

I was driving on NW Hwy and I saw Valvoline workers holding signs that said $19.99 for an oil…read morechange. It was their grand opening special. So I ended up taking 3 vehicles in for service. I was allowed 1 drawing from their fish bowl per vehicle and I won (buy one wiper get one free), (one free tire rotation) and the grand prize (4 free oil changes). They were the nicest people. It was the best day ever. I will be back for sure.

Quick service! Helped with everything from wipers to Oil change. Would recommend the Crystal lake…read moreshop!

I've been going to this Merlin's for some time now, wanting to find a consistent place to bring my…read morecar to get repaired without worrying about paying for service I don't need. I've found while they suggest things during an oil change, they don't pressure me into anything or make me feel like an idiot for not doing whatever it is at that time. They seem to have a clear understanding of my budget and respect my decisions. Unfortunately (for me), I've had several unanticipated repairs for both my cars this summer; but it wasn't until this last one where the Cary Merlin's proved their worth. I'll spare you all the details and make a long story short. My rebuilt transmission gave out just a few months outside the warrantee and at the owner's expense he made things right. There were extenuating circumstances from the original repair, so I'm not saying they will do this as a matter of practice, but the bottom line is Jeff worked with me because he wanted my business. I have found customer service is a lost art these days and pride in one's work is just as nonexistent. It may have taken more tries than I would have liked, but this shop did the right thing by me and they will get my return business every time. There surely are cheaper places out there, but in the end you always get what you pay for ... For me, the peace of mind that I have an owner willing to stand by his work is worth way more than the few bucks I could possibly save elsewhere.

had them replace 2 front tire rods. one completely separated after 4k miles. informed shop & they…read moresaid there was nothing they can do. the tire rod could've KILLED ME. Do not go to This shop; insane pricing for service that could've taken the life of a customer.

Wow! Amazing customer service!!! I took my car in which they fixed in less than a day and they were…read moregreat about communicating the issues with me. When I pulled in with a different vehicle to pick my car up, they saw that I needed to replace a brake light. They offered to fix it for me immediately for no charge!

Best Car service! you can count on them to do the right thing and not rip you off. I'm a senior…read moreand Car One keeps my 10 yr old Honda in top shape.

Manfreds did a PPI service for me on a Porsche Panamera that I was considering buying, they found a…read morelot of problems with the car and that helped me make a informed decision to not buy the car, I highly recommend them for PPIs. Great attention to detail and at a great price!

I had trans work done about 2 years ago. I supplied my own parts and oil including extra trans…read moregasget extra filter extra oil. I asked for an out of door price since i supplied all materials. They agreed. When i picked up my GLK350 he had an extra $50 on the bill i said whats this. Oh you supplied your own parts. Fed up I left. I got home and found the $120 of extra stuff that was in the trunk was gone. I was taken for a ride. Now trans started to act up. Took to a better repair shop in Mundelin. They fond that Manfreds did not bolt wired back in place post trans oil change. Burned wire harness on exhaust. . Cost $500 to fix. Be afraid very afraid of this shop.

Not even sure this place is here anymore , I drove by parked and walked up to door and the windows…read morewere papered over and the door was locked

Been going here for EVER. The last person needs her head examined. Bill is the most sincere,…read morehelpful mechanic I have ever come across. He has worked on my families fleet mechanical and body for as long as I can remember and you will never get a more caring manager and their prices are excellent. Give them a shot. I promise you will not be sorry :-)

Full service oil change price is okay Did not repair tire as…read moresaid after a new place inspected my car - over the span of two full service appointments so I have been driving my car unsafe refilling my tires with air. New oil leak immediately after most recent service

Wow! What a hidden gem!.. Sure glad I found these guys! Owner Joe and mechanic Glen are the…read morebest. Super honest-Wont do any work that you don't need-Very friendly -fair prices-no sales hype-quality work done right the first time at a fair price- What more can you ask for? Give them a try-you'll be a customer for life!

Fast service nice and friendly crew cracked a few laughs and got my oil changed super quick. They…read moreeven did a an extra inspection and helped with my tires and other stuff. The value for your money is amazing love this place.

I went in today for a full oil change. I left with a new…read morecabin filter and a coolant flush. I am a mechanically inclined person and with that I say this: Bob and Sergio are 100 percent trustworthy. They have combined experience that includes working for other shops. Take 5 makes it way easier than Jiffy Lube for fluid changes. You don't have to get out of your car! And I saved money today by going there! Kindness pays too. Thank you gentlemen.

They changed my rear brake pads, and suggested new wipers. All of which was much less than the…read moredealer quoted.

Excellent, friendly, and fast service at a reasonable price. Lance and JR fixed my tire and had me…read morein and out in a snap.

Brad was absolutely awesome! Came out in the cold, just a work t-shirt on, was friendly,…read moreprofessional, very good conversationalist, and went way above and beyond, for me. My tire air pressure light went on, and he came out, to personally help w the FREE air service they provide. In actuality, while I presumed I was low, due to the cold weather, he helped show me that the psi was actually too HIGH, likely from a previous (overfill). He took exactly the right amt of air out, of each tire, and was remarkably helpful, friendly, and professional. He appeared to enjoy his job, was extremely good at it, and went many extra miles, in the cold, to help me. FRG Car-X is awesome, and Brad is a good part of that. Appreciate fantastic service and work! Made my day, and more. Brad was his name. He was outstanding

Jim is great ! He is very accommodating and manages the time well. He has Normally had my vehicle…read moreefficiently service and on the road for my next appointment.