I've used Optimum for all services and repairs on my bikes for around 10 years or so, and won't be…read moregoing back. Yes, the recent experience was that off-putting. I was having a problem with my bike so called Optimum. They said it couldn't be seen for a couple weeks so an appointment was made. You'd think that having an appointment, particularly one you had to wait weeks for, would mean your bike would be looked at fairly quickly. After all, why else have an appointment if it isn't designating the time you're going to get service? And, indeed, when I dropped it off Porcia told me she'd have her tech look at it and get back to me in a couple days. But after a week, I'd heard nothing. NEVER RETURN CALLS So I called, got their voice mail and left a message which was never returned. Three more calls, two more weeks, and still no calls returned. Finally I called the main number and said I'm having difficulty reaching the service desk. A woman who did not identify herself got on the phone, rattled off some boilerplate sentences saying her tech has been busy, but she'd get back to me the next day. Since she never asked who I was or which bike was mine and said nothing but generalities I didn't believe I was getting anything other than being "handled" and brushed off. And, as expected, I didn't get called the next day. MISREPRESENT THE WORK THEY DID Finally got a text from Porcia: "my technician went on about two decently long test rides today" and had duplicated the problem. But when I picked up the bike, the odometer hadn't changed. My bike wasn't even taken for a test drive down the block, let alone "two decently long test rides". How much service time was I charged for test rides and other work and diagnostics that were not actually performed? FOCUS ON "HANDLING THE CUSTOMER INSTEAD OF ADDRESSING THE ISSUES I wrote the Service Dept Manager (Michael Mason per their website) about all this but the reply came from Porcia with an attempt to explain how a "long test ride" doesn't really mean a test ride at all and more I'm-reviewing-this-with-our-service-dept-team PR handling. (If they actually have a "team", why can't anyone return a call?) Finally I got a call from "General Manager" Adrielle who delivered more "handle the customer" by throwing Porcia under the bus ("I've been working with her on being better") now claiming they'd actually did two hours of diagnostics that they never billed me for (at $200/hr). Something they never mentioned ever before until I raised a question about them charging me for work not performed. SUMMARY Never call back when they say they will. Make up excuses that they didn't mean what they said. Suddenly come up with claim they took $400 off the bill they never mentioned before. Handle the customer instead of actually attempting to resolve any issues. Lose a long time customer.

Just purchased a RS 457 and it was a great experience. There was zero pressure and everybody was…read moresuper nice. They even helped with installing the accessories.

I was pressed to have my tires replaced...front and back. Problem is the back tire is 240mm and…read morealot of places won't touch a tire that size unless you bought it from them, or they want you to take the wheels off and bring it to them. We spoke briefly over the phone and they guaranteed me that they could do it. I am always cautious about new shops or people I don't know especially when it comes to wheels and tires. I drove in, they told me about 2 hours, but they were actually done in about an hour. I was amazed. They charge about 50 to 60% LESS than what Harley wanted and Harley wont put any non OEM part on your bike. They even gave me some maintenance info for my bike. These guys are actual certified Harley Mechanics. Between the two of them they have about 45 years of experience. I would definitely trust them with my bike and I will not take my bike to any Harley dealer without calling them first.

From the owner: Master Harley-Davidson technicians by appointmentread more

My bike is in Walter's capable hands (once again) as I write this. I am fully confident that the…read moreresults will be sterling, as always. (hint - all of my bikes I've had Walter work on ran like dreams). In response to the gentleman who gave Walter one lousy star, how about letting us hover over you while you try to do your job - would that be okay?

I have a 2011 Victory Cross Country that needed some lowering and a Car Tire (Dark Side) installed…read more I found him from a website (DARKSIDE.NWFF.INFO) which has over 8000+ members. On the list was 4 other ones in the state that could have helped me but they all were not easy to deal with. Walt actually emailed me back promptly and set up a time for us to meet. He ask a few questions that gave away is experience right away. You will not be disappointed is his work at all. The only disappointment I have is the fact he might retire some day. I hope he can train an apprentice and the SCS name continues. I will be happy to drive from Bremerton to Seattle to have a real pro work on my ride. His shop is big enough to keep you bike safe all night and his communications skills are direct and honest.

Super knowledgeable. However has left us with a bike he diagnosed, taken apart, had us order…read moreparts. Took extra cash for spark plugs, scheduled to return and not returned and ignored calls texts now for 2 weeks. When requested money back for spark plugs he scheduled a return date. Had emergency again and said he wanted to explain I said I am listening he tells me he has made yelp account and getting many walk ins and ignores our calls and not returned our money or come to fix our bike. Trusted this man and he knew we were on deadline. Now just ridiculous at this point.

From the owner: Call to schedule now!!read more

These guys are great!We bought two dirt bikes from them and Kurt went above expectations to make…read moresure we had the right bike for my Great Grandson to have by the weekend.

Terrible service dept, by far the worst I've seen. After waiting couple weeks for an appointment…read morefor super minor install, arrived and greeted- we are backed up, your machine will be ready in about two weeks.. wait what? What the appointment for? Or waiting for the appointment for? Not reasonable, they have no staff in the shop beside 1 kid that looks confused and clueless, will not do business with them, not a professional store to my opinion or at least service dept needs big wake up call. Also, almost impossible to reach them on the phone I had to drive in and wait in line to talk to someone.

This shop is fantastic. Shoutout to Cole--he's THE BEST! Everyone here was super friendly and easy…read moreto work with, which made my experience super great! :) I was looking to buy a 2025 Kawasaki Z500 and checked out a handful of dealerships, but Cole stood out right away. He communicated clearly and made the whole process simple. No pressure, no games--just a professional experience from start to finish. He went above and beyond--spent extra time going over my bike with me, and even strapped it into the trailer and showed me some helpful tips for doing it myself when the time comes. This isn't a dealer that magically disappears after the sale. I would definitely come back for my next purchase, and highly recommend this place to others!

Absolutely terrible experience with Kawasaki Bellevue. I was repeatedly lied to about how long…read morerepairs on my jet skis would take, and every time I called I got a different excuse or vague answer instead of honest communication. What should have been a reasonable repair turned into months of waiting with almost no accountability from their staff. To make things even worse, they held my jet skis in their yard for so long that the motor ended up no longer working properly afterward. The lack of care, urgency, and professionalism was unbelievable. I trusted them with expensive equipment and felt completely taken advantage of by the end of the experience. If you value your time, money, or property, I would strongly recommend going somewhere else. There are plenty of shops that actually respect their customers and stand behind their work. This place does not.

Using my own imagination, I couldn't imagine what better service from a shop would look like…read more I came from another shop in the general area and they had my bike for 7 months! After all of that the other shop didn't even finish my bike, it still had issues. I explained my situation to the guys here and they were able to help me out immediately. They were able to get my bike on the lift incredibly quick and I got the bike the same day like 2 hours later. They looked over some other things too as they knew the work from the other shop was pretty lousy and were able to fix a few small things too. When I got the bike back the bill was pretty much right on the quote which was something I was a little worried about since I already spent so much at the other place. They gave me a ton of valuable advice about my bike and motorcycles in general as this bike is my first one. They both were super genuine and friendly throughout my entire experience. If you have a Harley, especially if it's a custom bike like mine, I would take it here.

Amazing service at incredible prices. These guys will accommodate even a tricycle as long as you…read morecan pick it up the same day.