I've used Optimum for all services and repairs on my bikes for around 10 years or so, and won't be going back. Yes, the recent experience was that off-putting. I was having a problem with my bike so called Optimum. They said it couldn't be seen for a couple weeks so an appointment was made. You'd think that having an appointment, particularly one you had to wait weeks for, would mean your bike would be looked at fairly quickly. After all, why else have an appointment if it isn't designating the time you're going to get service? And, indeed, when I dropped it off Porcia told me she'd have her tech look at it and get back to me in a couple days. But after a week, I'd heard nothing. NEVER RETURN CALLS So I called, got their voice mail and left a message which was never returned. Three more calls, two more weeks, and still no calls returned. Finally I called the main number and said I'm having difficulty reaching the service desk. A woman who did not identify herself got on the phone, rattled off some boilerplate sentences saying her tech has been busy, but she'd get back to me the next day. Since she never asked who I was or which bike was mine and said nothing but generalities I didn't believe I was getting anything other than being "handled" and brushed off. And, as expected, I didn't get called the next day. MISREPRESENT THE WORK THEY DID Finally got a text from Porcia: "my technician went on about two decently long test rides today" and had duplicated the problem. But when I picked up the bike, the odometer hadn't changed. My bike wasn't even taken for a test drive down the block, let alone "two decently long test rides". How much service time was I charged for test rides and other work and diagnostics that were not actually performed? FOCUS ON "HANDLING THE CUSTOMER INSTEAD OF ADDRESSING THE ISSUES I wrote the Service Dept Manager (Michael Mason per their website) about all this but the reply came from Porcia with an attempt to explain how a "long test ride" doesn't really mean a test ride at all and more I'm-reviewing-this-with-our-service-dept-team PR handling. (If they actually have a "team", why can't anyone return a call?) Finally I got a call from "General Manager" Adrielle who delivered more "handle the customer" by throwing Porcia under the bus ("I've been working with her on being better") now claiming they'd actually did two hours of diagnostics that they never billed me for (at $200/hr). Something they never mentioned ever before until I raised a question about them charging me for work not performed. SUMMARY Never call back when they say they will. Make up excuses that they didn't mean what they said. Suddenly come up with claim they took $400 off the bill they never mentioned before. Handle the customer instead of actually attempting to resolve any issues. Lose a long time customer. read more

Just purchased a RS 457 and it was a great experience. There was zero pressure and everybody was super nice. They even helped with installing the accessories. read more

I live 100 miles from Optimum Performance Motorsports, and when I saw that they had a great looking Moto Guzzi available, I knew that we were going to be driving over there to see them. I reached out by email and had a prompt response from Adrielle Walker, who was very informative and helpful. She answered all of my questions completely and professionally. The test drive and transaction all went very smoothly. The bike was as good or better than advertised, and in outstanding condition. Very satisfied with everything. The 100 mile journey home was uneventful, and I was able to relax and enjoy my new bike, and concentrate on staying warm (November brrrrrr). They appear to be a very prosperous business, and clearly will be expanding in the near future. I think they are going to continue to do very well. A great asset to the motorcycle community. Thanks once again to Adrielle Walker, and the mechanics at Optimum Performance who took great care of this bike. read more

2014 Aprilia RSV4 needed 12k service. A little expensive but feel they did a good job and I'll assume they used OEM parts and supplies needed. I hate aftermarket stuff so a little more $$ is worth it. Needed valve adjustment, a few were off. The bike doesn't backfire anymore I got lucky, a few customers did a no show so they had time to work on the bike. Will find out if all is good this weekend when I hammer the twisties for 2 days. read more

Optimum Performance Motorsports - Motorcycle Repair Near Me - Redmond, Washington

Brought my 2007 Aprilia Tuono for initial tune up and electrical problems due to my battery being drained. Shop said bike was ready and when I got home was what I thought was oil down kickstand, but drove back and said was excessive chain lubrication which would have saved me a drive from Gig Harbor. Battery was still being drained after problem was supposedly fixed. Unfortunately sucks only approved Aprilia service center, customer service is wow bad, they wanted to charge me for repairs I had already paid for and having to bring back due to not being fixed the first time. read more

Optimum Performance Motorsports - Brought in for turn signals staying on when bike was off. - Motorcycle Repair Near Me - Redmond, Washington

See all

I just took my Goldwing here for a tire swap out as well as a cruiser rear wheel remount. Both were very well priced and they were easy on the rims, which can suffer damage from less competent shops. They do have a small sitting area and a restaurant or two nearby, which is good because getting work done during the Spring riding frenzy usually requires a wait with lunch. The prices are much better than other local shops who want 2-3xs as much for the same service and some will not even touch a Goldwing. The shop is all the way in the back of an industrial/retail park, so finding it is best with a GPS. The folks that work there were helpful to deal with too. Now if it would only stop raining... read more

Tyler and team are great. Had my Yamaha 650 tires changed in 1 hour on a Thursday afternoon. Great customer service. Bike is ready for the weekend. Other shops were giving me 6 week away slots. Highly recommended. read more

After the Moto Guzzi Aprilia shop in Portland closed, I searched for an Aprilia shop with prior experience to perform my 12k mile service on my 2014 Mana 850 GT ABS for the V belt change and came up empty having tried calling every shop in British Columbia, Washington, Oregon, Idaho, Utah, and California for anyone who had done one before. I would have needed to drive 2100 miles to Austin Texas to find the nearest shop who knows how to service the Aprilia Mana, so I then purchased the special tools from AF1 in Austin to do the work myself sometime after a trip abroad. Upon my return, I discovered Optimum Performance had opened here in Portland and they were able to get the work done in time for my road trip. The dedication and effort they put into the job now sets the standard for this work. Anyone else in the area needing this done should have Dominick take care of it for you. You'll be happy with the results. The V belt change can be a tricky endeavor that you'll want only someone with the experience to handle for you. This is the place to do it. read more

Responsive and nice team, but may have to pay big $$ for their work. Had a crack in my engine case and was charged over $150 (not including labor cost) for epoxy that did not hold. It feels like I was up-sold. Re-did the work for less than $20. read more

Took my Mana 850 to get fixed, was still under warranty thankfully. It took a while to get fixed but mostly waiting on parts. Chris kept me updated and while there we purchased a New Tuono for my husband. Great customer service, helpful and friendly. read more

TL;DR: Stay away. My '04 ZX-10R needed some servicing to get it ready for the track. While I usually do most of the work on my bikes, I felt better having someone else who is (hopefully) more experienced take care of it this time. I opted to take it to Optimum Performance Motorsports in Kirkland for a few reasons. The shop is about 15 minutes from home, they are associated with OPRT (who runs track days locally), and they told me that they would be able to check out the bike and make sure that it will pass tech inspection at the track. I scheduled a service and asked that the brakes be flushed, the coolant changed out for water wetter, an oil change, the old gas (5+ years old) in the tank be drained, and the forks serviced (new oil and seals). I also asked for new tires to me mounted and a LiFePO4 battery (which I had already purchased) be installed. Only three of these seven things were done, and there are problems with all of the work which was completed. When I picked the bike up, they told me that there wasn't much gas in the tank and just to fill it up with something fresh. Luckily I have some tubing and I was able to drain about 1 gallon out of the tank. They told me that they hadn't flushed the coolant because what was in there didn't look bad. That's great, but that's not what I asked for. I was not given a reason why the forks were not serviced, even though when I dropped it off they told me that it was needed due to some oil which had seeped past the fork seals when I tied it down on the trailer. I didn't notice this until I had loaded the bike on my trailer to head to the track. A hose from the fuel tank overflow was misrouted when the bodywork was re-installed. The rear hugger had one fastening bolt removed from it to make space for the higher profile tire. This is understandable, but they didn't mention it, nor did they return the fastener which had been removed. This got called out at tech inspection for "loose bodywork". (Fixed with a zip tie and extra bolt.) One axle spacer for the rear was installed backwards so that the chain adjustment index mark is not visible. The lock pin that I had safety wired on the castle nut had been replaced with a split pin. Neither is a big deal but it's annoying. I need to remove the castle nut and re-install the spacer correctly next time the chain is adjusted. I think I have more pins in my tool box. Last week I plugged the bike into an LFP charger, which almost immediately showed an error light. I went to check the battery and found that there was a no-name $30 lead acid battery installed of the much more expensive LFP battery I had purchased. When I called the explanation I was given is that the tech doing the work forgot that I'd brought in a battery. This is despite the fact that I'd called to check on when I could pick up my bike and reminded them that I'd dropped off a battery with the bike. My brakes began to fade about 15 minutes into my track sessions. Either they weren't bled correctly, or a low temperature fluid was used. I'll need to redo this work properly. I'd like to support a local business, and especially one that attempts to support racers and track riders. But after seeing the work they've done, I won't be going back. read more

I called OP Motorsports a couple minutes before they opened, and as I was leaving a message, they were calling me back. Michael was who I talked with and I explained that my BMW had a slow leak in the front tire that we weren't able to find. He said they could take my bike right away, so we were there before 11:00. Jim greeted us as we pulled up, asked a few questions and helped us unload my bike. He told us they'd inspect the tire, and we were free to leave the bike and we'd get a call when they had some information. Within a couple hours Jim called and we returned to the shop. They could find nothing wrong with the tire nor wheel but had removed the valve stem, cleaned the seat and replaced it - as that is a common location for a slow leak. There was no charge to us. We were very impressed with the service, promptness and courtesy shown by Michael and Jim. We will gladly return as needed when we're in the area and refer our friends. read more

If you ride, this little shop tucked away in Kirkland's Totem Lake neighborhood is where you should be taking it for anything you can't do! Alan and Michael provide outstanding service and knowledgeable advice while paying attention to your finances! The most expensive things aren't always the best. They work on everything. And I do mean everything! From 1970s Puch mopeds to Harley's, track bikes or that GSX you've got hanging about. My highest recommendation! 5 stars all the way. 10s across the board! read more

My 12/27 one star is now up to a 4. I finally got a callback after the holidays, announcing my part is on its way and explaining they had been closed during all the days/hours I had been texting, calling, emailing. Turns out they were closed while their website erroneously claimed "OPEN for business". However, their response times are generally slow at best. Prompt replies would have earned 5 stars. GTJ read more

I called OPM in the morning if I can stop by for suspension adjustment and oil change. They sneaked me in during lunch hour. The suspension adjustment process was easy, based on your weight. It's the best $40+ I've ever spent for my bike. Highly recommended for anyone just bought a motorcycle. Here is what made me write this review for them. I also brought a muffler baffler with me (didn't have the ring-on plier to put it on). I asked if they can help me put it on, thinking it was an easy 5-min thing. They did help but it required Michael to mcgiver it on taking it out as it was stuck. And, he didn't even charge me for that trouble! A customer service like this is what made us customer coming back. Will definitely use their services from here on. read more

Worst experience ever they don't give a shit about you unless you buy a bike and soon a you buy they don't answer the phone play stupid with you and always tell you "give you a ginger back " don't buy from here you will regret it promise you I wish I can give them a 1 star FONT BUY HERE THEY DONT CARE AVOUT YOU VERY UNPROFESSIONAL!!! Once they have your money they won't answer your calls .. I had to call and press 2 to get transferred to service department so I can get ahold cuz they won't answer sales !!!.. read more

Best experience with mechanical services I've had. Talented. Honest. Seek best outcome for customers.

I met Mike and Alan through OPRT track days - they both helped me feel welcome and at home at the track in what can be an intimidating environment for newbies. I had no idea they ran a shop until I started looking for somewhere to mount tires without charging an arm and a leg and a friend referred me to them. It was a repeat of my track day experience with OPRT: the guys made me feel welcome and at home in their shop, in what can also be an intimidating environment! They're at the low end of the local prices for tire mounting (even if you ride in) and they do tires while you wait. But where with other shops at the price point I've had a poor experience, OPM is an above and beyond, safety-first kind of place -- I brought my boyfriend's bike that we're rehabbing in for tires and I forgot to tell Mike we were about to replace the chain and sprockets -- he did the tires, AND cleaned and lubed the chain and flagged its condition for me because he noticed the chain was in poor shape. I didn't expect that, and I appreciate that they're looking out for rider safety even on a tire install. They're responsive to FB messages and super easy to reach / work with. The only other shop where I've felt this welcomed and well served was Motocorsa down in Portland, but now that I ride a Honda driving all the way to a Ducati dealer in Portland just doesn't make sense. I'm thrilled to have found OPM, and they'll be my shop from here on out. Thanks, guys ... and I'll see you out at the track soon! read more

OPM is a great motorcycle shop and dealer. Alan and his team have been performing maintenance on my two motorcycles for years. Tires, batteries, fluids, oil changes. He is my go-to shop. read more

Allen and the Team at Optimum Motorsports are the best!! Thorough, professional, prompt, and friendly! Many local shops could take a lesson from these guys in customer service. Tough to find a solid shop that isn't just about the $$$$. They exhibit pride in their work and the way they represent the shop. read more

Dropped off my wheels for new slicks for an upcoming track day. Brand, size and compound in stock! The asked if I wanted to wait, ran and errand they were ready! Thanks, Braaap read more

530$ for a ECU flash for a Suzuki GSX S1000 is ridiculous.They lost me after the price estimate.And it's not a custom map either,they said that they'll load the map and then dyno the bike to see how it looks.So 530$ for a copy/paste thing ?That's a rip off. read more

Alan is very knowledgeable, ready to precisely and calmly answer 'n' number of questions thrown at him. I went for a regular oil change and basic service, asked him if he can help replaced a damaged panel on my ZX14R, gladly agreed (didn't charge me for it). Recommended 'must-replace' changes on the bike and also called out a few 'not required at the moment' ones. Couldn't have asked for more professionalism from him. I highly recommend these guys plus they share the roof with 2 Wheel Dynoworks, so that's a win-win for anyone looking to do a 'service and tune/flash' at the same time. read more

These guys are awesome!!! Super nice! Friendly! Honest!! This is my first street bike, 05 636, and I have a lot to learn before I can do the work myself. I didn't feel taken advantage of, or like they were bullshitting. Saved money on an inspection and full synthetic oil change than I would have at a Bellevue shop. Stoked! We're straight up about life of parts on my bike, and even invited me to come play at a track day! Needless to say, they've got a customer in me. I'd highly recommend! read more

Any work on my bike I can't do it home I have done here. I've always had great professional service, and help with getting my GSXR prepared for racing/track days. Both Michael and Alan are very knowledgeable and it's great that they also share a garage with 2 Wheel Dyno to get my bike in it's best working order. read more

Michael at Optimum Performance Motorsports treated me and my bike to the utmost in care. He helped get my 2000 Suzuki Bandit back up and purring after it had sat idle for a couple of years and he charged me a very reasonable price. Highly recommended! read more

I'm doing my own valve adjustment on my FJR1300, and Mike from Optimum Performance was extremely helpful by giving me advice and valve shims in order for me to complete the job. He knew a lot about bikes and I'd trust him if I ever needed to bring my bike in for service. read more

Very honest dealership. Thank you for the great 12k service on my 2004 Tuono. I had also brought in a KTM 525 EXC previously which was also serviced well. I will bring my business to them again. read more

Optimum Performance Motorsports is awesome! The customer service is top-notch - Alan was very friendly, professional, knowledgeable, and patient with all of my questions. I went in for new tires, and he was able to get me on the schedule right away, and my bike was ready as promised. He even saved me some extra money on the tires, which was a nice surprise! I'm planning my next engine service with them in the near future. read more

I just bought a used bike and took it for Oil change. It was swift and Alan explained me everything I asked about motorcycles. Alan was transparent and gave me honest feedback about things which don't need immediate replacement. read more

great service getting me set up with a moto guzzi v7. they know the marque and made the trade-in smooth and painless. definitely recommend!

Always friendly and professional. They keep in contact about my bike and I trust them to do the right work. I'm consistently happy with their service and prices. read more

I'm mechanically inclined and do 99% of my own work, but if there's ever a job that frustrates me, Optimum is the only shop I trust to take over. Some of the most knowledgeable and experienced staff I've ever met and even though they're busy, they always take the time to provide excellent customer service and explain everything they've done. read more

Adjusted my suspension for $40 bucks. With free return visit(s) if I need it adjusted further. I forget his name, but he was extremely knowledgeable about bikes in general. Basically did a once over of my bike for free, and good advice on where to find parts and such. I think he's kind of a one man operation (could be wrong) working out of a motorcycle shop that does dyno tunes and such. I highly recommend! Told all my 150 lb friends that desperately need their suspensions set! read more

My Ninja 650 needed a tire change and my friend referred me to Optimum. They were able to get me in right away before the week-long rain starts. The shop was close to work so I dropped off the bike in the morning and the bike was ready before I got off work! Since this is the first set of new tires I have ever had on my bike, Alan reminded me to take easy on them. I really appreciate their timeliness, professionalism, and courtesy. Can't wait for my next ride! read more