Quick appointment turnover time! I went here for the first time ever in January. Staff was very…read moreprofessional and the exam rooms and waiting area were immaculate. Dr.Vicki was very professional. I do not wear glasses but it appeared like they had a large selection available out on the floor. It is located right by the comedy club. I had no problem finding a spot right out front on a weekday morning. Will come here again!

This women was demeaning and I felt uncomfortable under her presence. She told me there was nothing…read morewrong with my eyes yet they cry water constantly And bloodshot 24hours a day. The next morning after my visit with her I ended up in emergency with swollen, leaky eyelids that were completely bloodshot. Save your hard earned money and go somewhere else.

Doctors overbook with no respect for patients time. There is always a room full of people waiting…read more Unbelievable!

I'm sure they provide really good care but beware if you accompany someone - the waiting room is…read morethe most uncomfortable waiting room I have ever been in for same day surgery. Also bring a jacket if it's hot outside - freezing in there!

I tried to get an appt with their Mercy location, got a foreign receptionist with a heavy Spanish…read moreaccent I could barely understand and she could barely speak or comprehend English, plus she mumbled and talked so low it was like she had her hand over her mouth. I said I needed an appt for an eye allergy, and she insulted my intelligence by saying it was the ophthalmology office and asked if I had the right department! I have medical training and medical degrees!!! She made an appt but put it in Shadyside where I can't get to, then scheduled it at Mercy on the 30th when it sounded like she said the 13th and I can't do the 30th. I went on the app and cancelled in disgust!!! Do better, UPMC.

Does not deal well with patients who have limited abilities…read more Waited 90 minutes AFTER scheduled appointment before being seen by assisting staff who new nothing of the patients's history. Then waited longer before doctor came in. Nurse brought 2 student nurses in and explained in detail what instruments and how they would be used in front of patient who was already worried about procedure. Remember the patient has limited IQ. Then took a private call on phone as, don't really care where she's having dinner. Appointment was over 3 hours long and actual time of being seen or heard was less than 30 minutes.

Good for an eye exam, but good luck getting a human on the phone when you need to follow up. Four…read morephone calls later, averaging 20 minutes on hold each time, left messages and eventually had to go to the office to get the prescription. I think they bought up a bunch of local small shops and now they're too big for their boots and have lost the personal touch.

What a joke of a company only care about money. Not people's eyes not about patience needs. Have…read moretried to 3 years to resolve there mistake been told several times they agreed of shortcomings would be taken care off. Was all lies.

Great doctors and a very organized office with friendly staff. Dr. Brown is an excellent…read moreophthalmologist and is very precise with a calming demeanor. I recommend him and this office very highly.

Called and made an appointment for general eye examination and new glasses (lost mine), verified…read moreover the phone if they took my insurance...was assured they did...I showed up for the appointment Gave them my insurance card which they scanned then made me wait 40 minutes in the waiting area only to take me back... start the exam....then tell me they don't take my insurance and and stopped the exam which they offered to continue if I paid cash. Sounds like a scam to me and if not, it's a horrible, disgusting, tacky, ignorant way to treat anyone!!! maybe learn how to verify insurance before the person sitting in your chair next time

This is the first negative review that I have ever written but, I feel that my experience was so…read moredisappointing that it is necessary. I went to Dr. Baker because I was recommended to see an ophthalmologist by my PCP and ENT due to continued pressure behind and around my eye causing loss of vision. Dr. Baker had zero interest in what I was telling him and kept telling me that vision loss is normal for "someone my age". I am 56 and have had lasik surgery (oh so old!!!!). He also told me that "someone my age" will eventually have cataract surgery in the future and the vision would be corrected at that time. My vision was fine until i had acute sinus infections and two sinus surgeries in the previous 6 months. He dismissed me and was ready to leave the office when I stopped him and asked about my vision. He quickly typed up a prescription for reading glasses and left the room. I had the glasses made (by a very reputable company) with the prescription he wrote. I cannot see out of the glasses at all! I tried to get used to them and got splitting headaches. I now have an appointment with another doctor to be re-examined. I would not recommend that anyone who wants a doctor who actually cares that that eyes are taken care of well to go to Dr. Baker.

It is a rude place, my doctor is Labove, she speaks very little,…read more after I told her that I want to get a Rigid gas permeable lens, she told me that I would hate them, but she would still get me a pair if I want. I insisted and was told that I have to pay $75 for eye exam and $125 for contact fitting fee. After I paid all of these, she told me that I will not get a prescription even after I get my contact lenses, which means I have to buy lenses from her from now on! It is absurd! Patients have the rights to get their prescription, I may move to other places and my future doctor may needs to know my previous data! The cold assistant told me that I can talk to their office manager about this, but she only told me that their office manager would contact me when she is available, I have no way to contact her.

One of worst patient experiences . Dr Berkowitz is rude, impatient and a poor listener. He then…read moretry's to push his optomtetrist . His staff is embarrassed.

First, when I called to make the appointment, they seemed to be very unorganized and unable to find…read moremy prescription on file after I gave it to them months ago. At my appointment, the staff was rude, especially the doctor. Dr. Fereydouni. She was quite cold and judgmental. I was told that I should have brought my contact lens box, but I was not aware of this. She then nearly yelled at me about not bringing it, though no one told me. She was unclear when answering my questions and overall had a rushed and entitled tone. The staff that helped me purchase my contacts was nice, but the doctor was very very very very rude.

I waited 3 months to be seen, and in this time they cancelled on me twice. First time was when the…read moreoptometrist got sick, which was understandable, but second was when they suddenly realized they don't take my insurance. I would have been happy to pay out of pocket because it's been 3 month, and I need a prescription, but instead of contacting me they chose to cancel my appointment again. When I called, they said I would have to wait a fourth month to get back on the schedule. Needless to say I will be giving up on this clinic that I have gone to for 3 years and find somewhere else.