This women was demeaning and I felt uncomfortable under her presence. She told me there was nothing…read morewrong with my eyes yet they cry water constantly And bloodshot 24hours a day. The next morning after my visit with her I ended up in emergency with swollen, leaky eyelids that were completely bloodshot. Save your hard earned money and go somewhere else.

Quick appointment turnover time! I went here for the first time ever in January. Staff was very…read moreprofessional and the exam rooms and waiting area were immaculate. Dr.Vicki was very professional. I do not wear glasses but it appeared like they had a large selection available out on the floor. It is located right by the comedy club. I had no problem finding a spot right out front on a weekday morning. Will come here again!

Doctors overbook with no respect for patients time. There is always a room full of people waiting…read more Unbelievable!

I'm sure they provide really good care but beware if you accompany someone - the waiting room is…read morethe most uncomfortable waiting room I have ever been in for same day surgery. Also bring a jacket if it's hot outside - freezing in there!

I tried to get an appt with their Mercy location, got a foreign receptionist with a heavy Spanish…read moreaccent I could barely understand and she could barely speak or comprehend English, plus she mumbled and talked so low it was like she had her hand over her mouth. I said I needed an appt for an eye allergy, and she insulted my intelligence by saying it was the ophthalmology office and asked if I had the right department! I have medical training and medical degrees!!! She made an appt but put it in Shadyside where I can't get to, then scheduled it at Mercy on the 30th when it sounded like she said the 13th and I can't do the 30th. I went on the app and cancelled in disgust!!! Do better, UPMC.

Does not deal well with patients who have limited abilities…read more Waited 90 minutes AFTER scheduled appointment before being seen by assisting staff who new nothing of the patients's history. Then waited longer before doctor came in. Nurse brought 2 student nurses in and explained in detail what instruments and how they would be used in front of patient who was already worried about procedure. Remember the patient has limited IQ. Then took a private call on phone as, don't really care where she's having dinner. Appointment was over 3 hours long and actual time of being seen or heard was less than 30 minutes.

I was very impressed with this clinic. The doctor and all the assistants were incredibly competent…read moreand even though it was fairly busy when I was there, they kept everything moving at a decent pace. I was looking for a new ophthalmologist when I moved to Pittsburgh, and am very happy that I connected with this clinic.

Last time I was there I made an appointment for my 6 month check up. I called this morning to…read moreconfirm and was told I had no appointment scheduled. I said I wouldn't have left the office after my last appointment without making one and I had an appointment card written out that said my appointment was today. I called the main number and was transferred to a woman and I explained what happened. Her response......what do you want me to do about it?????Really???? The last time I waited close to 2 hours. I will not be going back. I was treated very rudely and a phone call to the Monroeville office to see what happened with my appointment was never returned.

Great doctors and a very organized office with friendly staff. Dr. Brown is an excellent…read moreophthalmologist and is very precise with a calming demeanor. I recommend him and this office very highly.

Called and made an appointment for general eye examination and new glasses (lost mine), verified…read moreover the phone if they took my insurance...was assured they did...I showed up for the appointment Gave them my insurance card which they scanned then made me wait 40 minutes in the waiting area only to take me back... start the exam....then tell me they don't take my insurance and and stopped the exam which they offered to continue if I paid cash. Sounds like a scam to me and if not, it's a horrible, disgusting, tacky, ignorant way to treat anyone!!! maybe learn how to verify insurance before the person sitting in your chair next time

This is the first negative review that I have ever written but, I feel that my experience was so…read moredisappointing that it is necessary. I went to Dr. Baker because I was recommended to see an ophthalmologist by my PCP and ENT due to continued pressure behind and around my eye causing loss of vision. Dr. Baker had zero interest in what I was telling him and kept telling me that vision loss is normal for "someone my age". I am 56 and have had lasik surgery (oh so old!!!!). He also told me that "someone my age" will eventually have cataract surgery in the future and the vision would be corrected at that time. My vision was fine until i had acute sinus infections and two sinus surgeries in the previous 6 months. He dismissed me and was ready to leave the office when I stopped him and asked about my vision. He quickly typed up a prescription for reading glasses and left the room. I had the glasses made (by a very reputable company) with the prescription he wrote. I cannot see out of the glasses at all! I tried to get used to them and got splitting headaches. I now have an appointment with another doctor to be re-examined. I would not recommend that anyone who wants a doctor who actually cares that that eyes are taken care of well to go to Dr. Baker.

It is a rude place, my doctor is Labove, she speaks very little,…read more after I told her that I want to get a Rigid gas permeable lens, she told me that I would hate them, but she would still get me a pair if I want. I insisted and was told that I have to pay $75 for eye exam and $125 for contact fitting fee. After I paid all of these, she told me that I will not get a prescription even after I get my contact lenses, which means I have to buy lenses from her from now on! It is absurd! Patients have the rights to get their prescription, I may move to other places and my future doctor may needs to know my previous data! The cold assistant told me that I can talk to their office manager about this, but she only told me that their office manager would contact me when she is available, I have no way to contact her.

One of worst patient experiences . Dr Berkowitz is rude, impatient and a poor listener. He then…read moretry's to push his optomtetrist . His staff is embarrassed.

Every time I closed my right eye it felt like there was sand in it. Not exactly a pleasant feeling,…read moreespecially when it prevents you from sleeping! Its a recipe for one crabby lady. So, after going to Urgent Care, being told it was pink eye, despite the absence of all standard symptoms of it, and paying a $40 copay for unneeded antibiotic eye drops, I called UPMC Eye Center. I explained the urgency of my situation in a voice husky from 72 hours sans sleep, and they were able to get me in to see Dr. Drexler that afternoon! I miraculously found a parking spot in Oakland (this place is on Forbes a storefront or two down from the Starbucks on the corner of Atwood), and loaded up the parking meter with $257.50 worth of quarters to avoid getting a parking ticket. Inside, I found the waiting area small but clean and nice. There are rows of glasses on the walls, and they carried frames by everything from Tiffany & Co. to Juicy to Prada and Coach. There's a coffee/cappuccino station for patients near the reception, and a few magazines you can peruse while you're waiting. My appointment began promptly and the assistant who saw me before the doctor was great. She was personable and professional, and we went throughout the preliminary eye tests quickly. After a few more minutes, I went back to see Dr. Drexler and he was great. Very thorough, he listened to my multiple 'theories' about my eye problem, and he explained each part of the exam and why he chose the particular eye drops he prescribed (which were an $80 copay that I had to call 9 pharmacies to find, but that's not his fault). Overall, I've only had great experiences here, and I will be coming back for my eye care needs. :)

Just horrible! I bought a pair of souped up glasses from them. In less than a year, the glasses…read morewere turned grey/brown. Like it was permanently in sun. The stupid me bought another paid w frames a year later. It has been more than 8 weeks that glasses have not arrived. Why? No clear explanations!! Extremely hard to get my money back. NEVER EVER Again.