the pizza and sandwiches are fantastic. the customer service is great.the lunch buffet is a deal...now my true love is pizza and Pizza Factory is a favorite place of mine and my many friends.. they have a small arcade for adults and children..it's great for small and large parties. the owner gives me ideas for a different taste of my dining experience, now and then. if you haven't tried Factory you should stop in.. don't deny yourself the pleasure of a GREAT family get togethers.. a must try 1/30/20 Went to lunch buffet and was highly disappointed. I arrived about 11:50 and there were only three pieces of pizza and they had just barley put another in the oven.. sad to see only one pizza made at a time read more

I wish Yelp gave the option of selecting 0 stars. I called in a order for pick up and was told 30 minutes but instead I waited 53 minutes for my order. I completely understand when you are busy, but based on observation, I did not think that was the case, workers were more interested in having conversations within themselves than actually preparing peoples order. In addition, to arrive and not be told or anyone acknowledge my order was taking longer than expected was upsetting. Poor customer service tonight!! read more

Unfortunately, I feel this place doesn't even deserve 1 starts due to lack of customer service. Pizza was delicious (a little too greasy for my liking) but honestly, i would have given 4 stars due to shitty pizza and amazing customer service. This was tonight's unfortunate event. My family (which took over majority of the left side of your building) and I were out celebrating for my fathers birthday. Majority of everyone that was there were drinking water. (Mind you, everyone is well over the age of 55, not including myself. We are not some young high school kids trying to jack soda from you guys) Everyone seemed to be drinking water like there was no tomorrow so I decided to go up to the cashier to ask for A PITCHER of water so everyone could sit and enjoy each other rather then get up constantly, make everyone play musical chairs and refill their cups. The young lady who was working tonight wasn't too sure if this was possible so she went and asked one of the pizza makers, he wasn't too sure either. So just as she was turning around to tell me the news, the manager walked in. She asked him and he turns, looks at me and says "no" and starts walking away. As I'm calling him and I'm trying to explain to him our table situation he interrupts me and says "we don't give out pitchers of water" and turns and try's to walk away again. I offered to even PAY for the damn pitchers of water and he completely ignored me.... Now, i am all about respect in today's world and I think if you want to keep a business going, you may want to train your employees have better customer service and more respect for the people THEY ARE SERVING. Completely unexceptional in my books. read more

Such a bad experience... this place is total chaos. I ordered online at 6:45 and was told to pick up my order at 7:12. Arrive at 7:15, it will be another 10 minutes ma'm, 20 minutes later I see my order placed under the warmer and do you think anyone called my name to go get it... nope! I purposely waited there and watched to see if I'd be called and nothing. I had to go back up there and ask if that was my order. Then she proceeds to tell me yes it is, she just brought it up... um no she didn't bc I watched her set it up there well over 5 minutes ago.... in my opinion not worth the money or time if you plan on eating in a timely manner, don't want greasy soggy pizza, and I've always been a pizza factory fan! read more

Pizza Factory - Pizza Near Me - Merced, California

First and last visit to this pizza Factory. The young cashier working with extremely long fake nails took our order with a mean mug. My husband and I played a couple games while we waited for our order and the air hockey table needs to be updated and pushed away from that boxing game because it's so close you could accidentally hit the person behind you playing air hockey. Our pizza looked pretty good but it was extremely hot in the center. The pizza burned our mouths even after waiting for it to cool down. It took about 30mins for the pizza to be cool enough to where the cheese and sauce wouldn't slide off when you picked it up. As I was waiting for the food to cool down I noticed the cashier touching a dirty screen then make a salad for a to go order without wearing gloves or washing her hands first before preparing it. I also noticed an employee grab peppers out the salad bar and prepare a sandwich without gloves or washing his hands. The salad bar isn't covered and with the employees grabbing what they need out of it to prepare other orders is pretty gross. Wash your hands before preparing food & wear gloves. Also put the sanitizer bucket away & keep your lawn tools in the garage. read more

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I am a 26 year-old rock climber who has been to Pizza Factories all over the state. I can say without a doubt that this is the best Pizza Factory I've been to! Three of us split an Extra Large pizza and I had a salad from the salad bar. The salad was great. All the ingredients were super fresh and delicious. The pizza was excellent. Perfectly cooked, good ingredients, and plenty of food for three hungry climbers. The layout and decor of the restaurant is very nice. Open and modern. Clean. The owner is a gem and made it a point to chat with us and make sure we enjoyed our meal. Excellent on all fronts. Will definitely return next time I'm passing through Merced! read more

Pizza Factory - Half Hawaiian, half Pepperoni pizza - Pizza Near Me - Merced, California

We like this place a lot. The pizza is really good, we always get ham and pineapple and the combo, wings and breadsticks. They have a cool little arcade for the kids to play and TVs all over the place. They also have a nice lunch buffet. read more

The sundried tomato, pesto, garlic pizza with chicken is an over loaded slice with pungent overwhelming flavor. Spicy garlic starts, to pesto, to nothing but muddled flavors and a sore jaw from the thick layer of cheese. The western bbq chicken pizza was not an improvement, with flavorless toppings sliding off and the only sweet flavor of bbq that became boring fast. Let me just say I'm glad we ordered small pizzas. read more

Pizza is really good but a lot greasy. The staff is friendly and the price is pretty good.

Service is great people are friendly and respectful, but most of all the pizza is amazing you can tell everything is super fresh and they have the best cheese! And housemade ranch! read more

Decent place for AYCE pizza (not the only option, but I would only come here for the lunch buffet). The options during the lunch buffet are not that various, but you can't expect much for the inexpensive price. The buffet is supposed to end at 2 PM, but they were willing to extend it as long as they had customers come in, which was nice since we arrived right at 2 and would have missed the buffet otherwise. The pizza was not too oily and had a comfortable amount of flavor, despite being very standard. The salad bar offered many selections and they were willing to provide alternative pizza options for those that have dietary restrictions! That factor gave me the impression that they were friendly and flexible. They also have a cool arcade section that you might want to hit up while waiting for the pizza. I'm giving this place 3 stars because the food was not exceptional, but the service was hospitable. I would only come back because of the price, not the food. read more

I attempted to order a pizza from the website, initially I opted for delivery with a charge of 3.00 then changed my mind and decided to pick up, but the website has no options to change that option, so now the web site says I have a 3.00 due with zero items ordered, I called the store, but they could not offer any help, too bad, I was hoping to set up the site for quick orders in the future, but now they lost all that, I might give them a chance if I visit the physical location, but fought any online business ever from happening read more

Pizza Factory - Pizza Near Me - Merced, California

Service was good but we were a bit disappointed in our Hawaiian pizza. I saw it on Facebook and in your add, but the actual pizza was largely crust. More filling and less crust like the photos would have been better. read more

I wanted to cater in lunch for some business clients and reached out to Pizza Factory for that. They had some other large catering events the same day but they were great about finding a solution for me. They were right on time for delivery and the driver helped me set everything up. The pizza and salads were really good and fresh. I love that everything went off without a hitch and will use them again when I am in town. read more

Buffet: 5/5 stars. Salad bar is FRESH and good pizza selection. Reasonable price. Love it. Place was clean and it is really nice. Carry out: they did not have good pizza deals. They had a family deal of a large 4 topping pizza, 10 wings, 10 breadsticks and a 2 liter - CARRYOUT for $39.99. I ordered an additional 10 pieces of cinnamon sticks and an additional large pepperoni pizza. $70 bucks. That's a lot of money. I could get a better deal at other places. No real coupons or offers. The pizza is good, but not THAT good for the prices. They need to come up with better deals for the money. read more

Waited an 1hr for one pizza. They were only focused on the online orders rather than balancing it out. One of managers I'm guessing was messing orders up and was incredibly annoying. Don't recommend. read more

Third time here! Enjoy the place. Clean, good service, and perfect for the family!!! The pizzas are great!!! Good beer as well. Will be coming back frequently!!! read more

We had our sons t-ball pizza party at pizza factory! The staff was on point! They took care of everything we needed! They had our pizza out exactly when they said they would and it was delicious! All the boys had the best time ever!! Thank you guys!! read more

My issue is not so much the food, Pizza Factory has been one of my favorite places to eat since I was a kid. Every time we have order from this one something happens. But this weekend Sat (11/23/19) around 7:15 pm we ordered delivery food came on time but there was stuff missing. The driver asked if we'd like him to go back we yes please and gave him a good tip to drive back. After 40 minutes went by I called to see where he was with the missing food. The lady who was very nice said she couldn't see our order because it was online. The manager got on and kept trying to read me an order from months ago and told me he's closing early and I can bring him my receipt tomorrow and get my cookies then. I told him the guy should of been back along time ago before they were supposedly closing at 8:30 on a Saturday night. He started to yell at me asked what I expected him to do. As a manager it was his job to make a costumers order correct and if his driver couldn't follow though he should have brought the rest of our order himself. When I asked him his name he hung up on me. Long story short, we never got the rest of our order. We'll never order from here again. Very disappointing! I would give them zero stars if I could customer service was that bad! read more

The pizza is solid here and the location is good. Plenty of space inside, an arcade for the kids, and TVs for the games. We had our sons birthday party here and they were accommodating and kind. The party ended being pretty pricey. read more

This is my second review I am leaving because my last one was over a year ago. This is the BEST pizza place in town. We had a party with 50 people here tonight and everything from the space, the food, and every single staff member was amazing. All of the food came out at perfect timing and was so delicious. There is a variety of party packages to choose from that they can even customize to fit all of your needs. We will continue choosing pizza factory for all of our events and even our regular pizza nights. If you are looking for a place for a party, this is the place to do it! I would give them 100 stars if I could! Thank you Pizza Factory! :) read more

We had the meat ball sandwiches there were so good we will be going back there soon to try the pizza

It's very Disappointing to see what Pizza Factory has turned into! I worked at Pizza Factory for almost 10 years when I was younger and we were taught very different then. We were taught to be quick and professional all the time. When an order came in we were on top of it instantly. The Merced Pizza Factory is horrible I have had multiple issues and mistakes. There has been multiple times I have ordered and was told it be ready in 20-25mins and when I show up it's not even made yet and I end up waiting 45-50mins and let me mind you the restaurant is empty!! When I worked there and we were busy customers never waited more than 30mins for their orders and that's when we were BUSY!!! Also what is going on with this not taking orders at 8:45pm because they are getting ready to close at 9:30pm??? I remember our manager having us take orders all the way up to 9:55pm and we were closing at 10pm!!! Pizza Factory is definitely not what it use to be and it's very sad, and I don't know if it's the workers, or management or what but it's definitely gotten bad over the years.... read more

This is my 3rd time and every experience has been one ordeal after another. It was my dad's birthday and we preordered. We had to wait an hour for our pizza and they brought them out in 20 minute increments. On another visit they would not take my groupon. The other time they didn't get my order correct. I am a fan of pizza factory with the exception of the Merced location. I recommend driving the extra distance to atwater. read more

I've been here twice and both time the workers are rude and the pizza was not on time. I would not recommend this place when there is pizza villa and little pizza kitchen in town. read more

This place has great pizza with fresh ingredients and a family friendly environment. I will be hosting meetings here because they also have 2 rooms just for that. Plus, the owners are trying to offer different things than what we already have in Merced, what other Pizza joint has a paint and wine night? Only Pizza Factory! read more

This place has a really cool atmosphere. I have been here a few times with friends and their pizza is good every time. I got the lunch buffet last time and it was all delicious except for the cinnamon twists, they weren't as sweet as I thought they would be. But definitely a really cool place to eat pizza and catch a game read more

I tell you what I was impressed with the location size for seating have a family of seven and everybody was able to get comfortable space to be able to eat we end up ordering large combination and a small pizza pepperoni and twisted breadsticks and drinks my whole family was happy with the food the people were nice to us the place was clean even my two year old like the games they had there for us to play nice place to take your family read more

Stopped here because they had the SF Giants game on. I grew up in Mendota, CA so I've always loved pizza factory but this place completely surprised me! The pizza here is amazing! 10 times better than the pizza factory back home! The dough is fresh and soft and the toppings aren't failing off like the one in Mendota! Their breadsticks are just fantastic. Their pizza is a bit pricey but I've noticed all of the pizza factories are so that wasn't a big deal. Stop by and try it. read more

Last time we were here they forgot to make our order. 30 min later hubby was inquiring at the counter... owner overheard and comped it. Thought we give it a 2nd try. Called in 2 turkey sandwiches. Came in and paid. Gal was on the phone chatting away. 10 min later they tell us they are out of turkey! So we ended up with pastrami & ham. They are good but not what we were wanting :( We will try 1 more time. But I think we will just stick to the North Fork location from now on. read more

I've been to a few locations but this is definitely the best one. Amit and Maria have incredible customer service and do their job extremely well. I had an issue with my card, they were very understanding and made the whole experience great! If you're looking for great pizza with matching service, check out this location. read more

Fantastic hand tossed Pizza with fresh toppings absolutely best pizza in Merced!!!! I will be a regular here!!

I live out in Los Angeles and come to Merced go visit my dad whenever I get a chance. This place is by far my favorite Pizza place out here. I don't know if it's the sauce or the cheese or how it's nice and crispy. I just love it! Anyone in a mood for pizza should try this place. read more

If yelp had a 0 star option I would select that. I have been eating at Pizza Factory for several decades, and I have always loved their pizza and their service. Once upon a time I would travel 40 miles for their awesome pizza, driving up the mountain to the Mariposa restaurant, because that was the closest to my home. I was excited when they opened a branch in Merced, where I live. This review is for the Merced restaurant only. Every other restaurant I have been to is awesome. On New Years Eve I ordered 2 pizzas for a party. I ordered them early in the day, so I wouldn't miss out. Having been a branch manager of 2 different pizza restaurants years ago, I know how hard pizza places get hit on New Years Eve. I ordered and paid online, and set a pickup time for 6:45pm (the website said they would be open until 11pm). I got in my car and was driving to the restaurant a little after 6:30pm when they called my cell and told me they were cancelling my order. They wouldn't listen to me, and they wouldn't help me. They said they decided to close at 7, and they wouldn't have time to make my pizza (which they should have made already by this time). It was now to late to order from anywhere, that is until Papa Murphy's bailed me out and made the pizzas for me. Every time I have been in this restaurant they have been rude. No More. I will not return there. The Merced restaurant is a stain on the Pizza Factory reputation. I hear the same thing from everyone I have talked too. There are other good pizza restaurants in town that treat people with respect. I will visit those places from now on. read more

Love me some Pizza Factory! Love the atmosphere, family friendly and not to mention some amazing food!! My favorite is the chicken bbq pizza and the bread is AMAZING!!! Oh and the cinnamon bread is AMAZING too!!! read more

Work in Merced a few days a week so thought I would try it and bring it home to Mariposa where I live. What a disappointment. Hardly any cheese, very small mushrooms and very little sausage. The crust was very thin. Nothing like we are use to compared to the Mariposa Pizza Factory. They had better live up to the franchise standards or they won't last. I also asked her for a senior discount..she said she wasn't sure but Chk and they did have one but it would be under $2 so it didn't matter. Then she asked how old I was. Mistake!!! These employees need training. She couldn't find my pizza and I told her to Chk on top of oven. Eureka! Unbelievable. Won't reco. this place to Merced residents. Needs lots of work. I'm going to Mariposa or Le Grand Pizza Factory for a good Pizza. Good luck Merced! read more

Absolutely the worst pizza in Merced. Ordered a chicken pizza when it finally came, it took way to long, it was more a bad cheese pizza with a few small chunks of tasteless chicken. There are much better choices in Merced for pizza! read more

We just had a staff party here. It was a perfect place for a large group! Great food, great service, and it was very reasonable in price! Highly recommended for group get-to-gathers! read more

Pizza Factory hosted our DTA union Fall social! Best deal ever for 70 people! Best food, service! Friendly, helpful & wanting to support the community & schools! Thank you Pizza Factory for your awesome service & food! We will be back soon! read more

The pizza is very tasty! A little pricey but delicious. Salad bar has a great selection of fresh veggies. The place gets real busy. The televisions are very loud. Place is crowded. And looks kinda dirty. Overall it's great pizza. I rather eat at home than at the restaurant because of the loudness. read more