We will NOT be returning to this Pizza Hut location. The service was horrible. We arrived at 11:12 am on Wed, July 11, 2018. This location seated the two of us. There was only one employee handling the front of the restaurant. She seated us promptly but there was only one couple already seated in the restaurant. We stopped for lunch and were hoping this location had the buffet but it doesn't. Because we had a short lunch period, we specifically asked how long it would take a pizza to be served. We were told 10-15 mins since we were the only ones in the restaurant (although she didn't acknowledge the elderly couple already seated at a booth). We decided to stay and order and immediately ordered ice water and garlic knots. She said she was placing the order to the kitchen and would return with our water, we were ready to order when she returned just a few minutes later. We ordered a large chicken taco thin crust pizza at 11:18.
While we were waiting, another couple had arrived and was seated.
Wondering where our garlic knots were at 11:40 I kept looking to the kitchen. We were expecting the knots to come before the pizza. Finally she brought them out but took them to the table of the first elderly couple. They explained they did not order any but they had ordered bread sticks. She then brought us our garlic knots at 11:42. There was a tray of 10 garlic knots with two plastic servings of marinara sauce. The knots were not hot, just above room temperature and although the garlic butter was good, we were disappointed that only two of the knots had any cheese that was noticeable. The others had very little cheese when we cut them open. We could see there was some cheese but it was vary sparse. Knowing that we were still in a time crunch to get back to work, we were still waiting on the pizza. It arrived at 11:53 and we had to eat it quickly to get back to work. My buddy asked me to pay and was getting the car started. I went up to the front counter to pay. She had another customer that was picking up an order so I patiently waited. She then asked me if I wanted to dine in or order to go. I explained I was just wanting to pay for our lunch. She said ok, your total is $6.57. I asked if she was sure. She said that didn't sound right and said my total was $25.67. I gave her my credit card because we were in a hurry but that didn't seem right to me. What I remembered from the menu was that the garlic knots were $5.99 and the large pizza was $11.99. I didn't have the exact cost of the chicken taco pizza with thin crust though but I didn't have time to challenge it. She originally only gave me my copy of the credit card receipt, not the itemized receipt. I asked her if I could have that copy and she told me she just threw it away and apologized. She looked in the trash and couldn't find it and again apologized. I kept pointing to the receipt that was on the counter and asked for that one. Once she looked at the one I was pointing to she realized that was the correct one and gave it to me.
Our credit card receipt reflects 12:05 pm and the order ticket shows 11:19 am.
On the way back to work, I noticed we were charged $16.99 for the large thin chicken taco pizza and $6.78 for the garlic knots plus $1.90 tax. That still didn't seem right to me. I tried to find the menu prices for in the restaurant online and the most expensive pizza would have been $16.49 with supreme and stuffed crust options. This pizza had to be less than that and the knots should have been $5.99. I did notice that marinara sauce is listed at $.60 on the online menu and although I didn't see a separate price on our receipt for it, there was a "+50 Marinr" line under the garlic knots but no additional price next to that item. We did not order any marinara sauce, we assumed when it came that it was part of the order.
I regret adding the $5.00 tip. I used to tipping 20% but really there wasn't any service. We were seated, she brought us each a water which never was refilled, she never asked how we were doing. She was a hostess and cashier that delivered our order between other tasks of answering the phone and taking care of carry out orders. She delivered our garlic knots to the wrong table and they were no longer warm. For the record, our pizza was hot though. I may be wrong but the prices we were charged were not the prices reflected on the menu but I will have to go back to that location and take a closer look.
Bottom line, although Alamogordo is small, we will never return to this location and will share our Pizza Hut experience with our friends and co-workers. I'm sorry but in Alamogordo, Everyone Else Out Pizzas the Hut. read more
