The couple issues I have had was always rectified. The manger is accommodating and willing to make your experience better. Love the 70's vibe. It's a reminder of my first job at Pizza Hut 48 years ago. read more

They had no idea I had made a door dash order and kept telling me I must have ordered wrong. While waiting they got multiple people's orders wrong and they didn't seem to care except one small female worker. They seemed to be all teenagers but c'mon. I waited 10 minutes for him to find the order that he swore wasn't in the system and then I had to wait for them to make it when it told me it was ready for pickup. Won't be back. read more

Pizza Hut - Pizza Near Me - Bastrop, Texas

This business is the worst service of any business in Bastrop. we ordered a pizza to be delivered, which never came. No one at the store answer when we were trying to figure out what was going on with our order. We called the corporate office and they said we had to call the store back direct. I would never do business with those folks again and I recommend you do don't either. I can't believe a corporate company like that. Doesn't have any management inside the store. if they do, they don't know what they're doing! read more

Please FIX THE HOLE in the PARKING LOT. I think I just destroyed my shocks Food is great. Super clean including the bathroom. Free breadsticks. Nice staff. read more

Pizza Hut - Meat lovers - Pizza Near Me - Bastrop, Texas

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Just hung up on my wife. We called to ask that they not put the hot wings in the same box as the pizza because we didn't want the hot sauce juices to soak into our pizza crust. They said no and my wife continued to say we would call to complain if it happened and then was hung up on. read more

I was picking up an order my sister placed and it was a curbside pickup. Im doing this review because of the excellent service we received when we arrived to pick up the pizzas ordered online. We had just parked and we were looking at the sign to make the call but even before we had a chance to do anything, a lady comes out and takes care of our order. She went back in for our order and came out in a minute. She was wearing a smile and this was one of the best quick service experienced. The order was correct and pizza hot and fresh. Thank you Christina for the excellent service provided that day. read more

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Ordered pizza for my daughter and myself. "Linda" is the name I was given of the woman in charge. I ordered it delivery, online it says store closes at midnight. It was 11:20pm and when I called Linda stated, "We don't have any drivers, we used door dash and they never showed up." I then requested to pick it up because obviously my child is hungry and waiting. She says, "Your food is frozen now to donate to (said foundation), so no you can't come get it. She said also the store was closed and the doors are locked so I'll have to refund you your order. Honestly she was rude and should've called if no one could deliver. I shouldn't have to call almost 2 hours later just to find out there's no food coming. 1st time ordering here, will be my last. read more

Ordered pizza in Bastrop and picked it up. We requested parmesean cheese and hot pepper, but they tried to charge .30 per packet. They don't even give you a couple free!. Do you have to pay to use the shaker inside too? Pizza was good but still upset about no parmesean or chili flakes for orders to go. Not happy about this. read more

Absolutely some of the very best pizza in town!! They never fail to provide the hottest, freshest pizza! Friendly staff who are always smiling! read more

Order a Cheese pizza with extra cheese and a Supreme pizza. There was no extra cheese on the first and the the Supreme was just a pepperoni pizza with a ton of mushroom and a few vegetable. Not going back and never ordering again. read more

I Don't know the name of the person who brought out the pizza, but she was respectful and helpful. The pizza came out better than I expected. It was my first time getting pizza at this location, and it was really good. The image is a little blurry due to I took the picture idle at a traffic light. read more

Pizza Hut - a pizza in a pizza box - Pizza Near Me - Bastrop, Texas

Great service, great food, ready very fast. My go to for classic pizza! Have loved Pizza Hut since I was a kid.

I ordered baked chicken alfredo, cheesy bread and brownies at 9pm on a Sunday, expecting to be disappointed after seeing the 2-star yelp rating. My food arrived quickly, delivered by a friendly, kind, young man who made sure I knew how many boxes I was handling (it was dark). The food was yummy and hot. 5 out of 5. read more

Ordered 3 pizzas for pickup at 6:15 Called store to change time to 6pm They said they couldn't do that????? 30 minutes before??? Arrived there at 5:50 and called number for curbside pickup. No answer called again no answer. Called again. Hung up on. Went inside. She asked my name. Paid. Was told they should be ready in a few. Now 6:05 Asked to use restroom. No was answer Walked to nearby convenience store. Came back. Now 6:15. She asked my name again. I waited while watching her deliver pizzas to others and putting pizza in warmers. 25 minutes later she asked my name again. Looked in warmer. My pizza sat there for 20 minutes while I waited. I expressed my displeasure got my pizza and left. Poor service. read more

Although it is attached to a stereo typical seedy hotel, the pizza and wings are awesome. The delivery people are super cool. I always order from here because I work at a hotel nearby. read more

Outstanding taste! Fresh ingredients and prepared just right. Crunchy crust. Flavorful. Fast service. Great prices. Some of the best pizza around. Be sure you ask for the daily specials. read more

They forgot something in my delivery order. It wouldn't have been a big deal if they corrected their mistake or answered the phone or even gave me a refund. But they didn't. I called to see what happened. They hung up on me twice put me on hold for over 20 minutes. Had to call back from a separate phone and when I finally got through to someone they didn't offer to deliver the thing I was missing they were about to put me on hold again when I had to plead with them to just give me a refund so I can just get along with my day. But the couldn't even do that. They said they would give me store credit. Do you think I would want to go back to a store to use that credit? I don't think so. Sad that they are so short staffed that the manager (Brandy)can't even come to the phone for a simple refund read more

I ordered from Pizza hut tonight in Bastrop. Never again. Pizza was cold. Another reason I won't order from Pizza Hut is they use Doordash. Doordash is a rip off. I like to give the drivers cash for a tip. Doordash had the nerve to call me and say they REQUIRE a tip added to the price, otherwise, WE WILL NOT DELIVER. You know what? Fine. Doordash is trash. A bunch of thieves. No tip no product. Y'all can keep your products. I have no use for doordash. read more

For chain Pizza, this location is better than most. Get the original it's worth paying for the extra couple bucks..

First time I've ever left a review of any restaurant but this is personally for Heather the manager that works there. As I can tell from many other reviews she is costing this store a lot of money due to her disrespect and unprofessionalism. She just screamed at me on the top of her lungs and hung up on me due to me questioning why I was charged TWICE for an order I never received. I hope if the owner reads this they realizes she is costing their business money. read more

Decided to check out the dining in at this location in Bastrop . Inside was well laid out and accommodating. Waitress brought our menu and we were surprised to see no prices on the items listed.Apparently that wasn't important enough or was an oversight from management. Either way, she proceeded to inform us that the menus eventually will have prices and if we wanted to know the prices on any item , just ask her . Awkward!! Would have been nice to look over the prices before we decided on our selection, but hey , we are here now so have to ask away. Pizza was okay., oh, and Pizza Hut probably now has the dubious distinction of being the only eating establishment in Bastrop that charges for just plain water . Ugh read more

Horrendous customer service! When they make a mistake they will not fix it and they will only argue with you. Food is terrible!

Who sells you a supreme meat pizza with very little meat and absolutely no sauce. These guys.

Tried to order a pizza for some people at my firework stand on highway 21 "terry's corner" when I called the lady who answered did not wanna help what so ever and said sorry we don't deliver that far! Good thing papa johns and dominos does! read more

f I could give this place 0 stars I would. Very RUDE customer service. I placed a order on the phone , they took the order and confirmed it, even gave me a wait time. After a hour & a half goes by I still haven't got my pizzas. I called and they then tell me " my driver said it's too far" I then tried to tell her that they have delivered here multiple times but before she let me finish my sentence she interrupted me and said "not here you haven't" and then hung up in my face. I will never order here and I will be telling others about my experience here. Do better. read more

Very understaffed. Ear piercing, very loud phone that does not stop ringing. 7 flat screens all on CSI crap. Had to wait on wings and got them to go because the rest of my party was done with pizza. The one girl working the waitress role and register for all take out orders was very nice and good under pressure. You can't pay me to ever step foot in that place again. Found hair in wings when I got home Also, my daughter threw up. (Separate from the hair on wing incident. read more

This building is old BUTTT.... Id like to point out that I always order online and my order is always right. Pizza is always sooo good and looks goood, never messyy. Wings are a must! When I pick up I am always greated by friendly staff. The inside is always spotless clean. Every time I go, there is always alot of people, I know they enjoy the food and the place. read more

My fiancé and I are on 3 hours and counting waiting for our delivery. He order our meal at 6:00 PM for delivery. Somehow it got changed to carry out which may have been his mistake so, I'll give them that. At 6:50 he called them about the order and was placed on hold for 15 minutes. They never came back to the phone. Then, he called them back around 7:05, and they told him it would be here in about 35-45 minutes which would be around 8:00 pm. When it didn't arrive by 8:00 he called them again and they told him that the delivery driver was fixing to head out. It is now 9:00 pm and we still have no pizza. This is by far the worst customer service I have experienced in my entire life. Steer clear of this place. Edit: I ended up calling and talking to the manager who refunded my order and made it right. It's still unacceptable that this happened to begin with, but the fact that she personally came and delivered our meal and corrected the issue did make a big impact. read more

Terrible there were beer bottles, Gatorade and soda bottles along the side walk and then the order was wrong, poor girl at the register agreed then the manager came over and lied saying, they were large pizzas. They were medium I am not stupid, he walked off and she apologized but was powerless to help. This place is a nightmare! 8 slices is a medium! Even if u put the pie in a large box, complete bull! $40 for 2 medium pizzas one one topping, one supreme, and a 16 piece traditional wing, seems pricey! read more

I placed my order online. 15 minutes later went to pick it up. Waited to even be acknowledged for a good while now..10-15 The staff here is not that good. I use to work here and it isn't a hard job. The food is a hit and miss whether it's right or not. The phone has rung 5x since I've been waiting to pick up my food. This is a shame. Dominoes is right down the street from me. read more

Today I attempted 2 times to place an order with this restaurant. Both times I was on the phone over 10 minutes. On the 2nd call I left my home and drove across Bastrop to the location itself. During the whole drive I remained on hold while using my headset. I arrived at the restaurant and walked inside while still being on hold. There were 3 tables that had customers. No one was on the phone and after standing at the register for close to 7 minutes without being acknowledged by anyone, I gave up and left. This is simply horrible customer service. Unfortunately this is not the 1st time that we have had these challenges attempting to order food from this place. It is really sad to me because it is my favorite pizza in town. I will not be returning though! read more

I wish 0 stars was an option. We ordered here the other night and I purposely waited a night or two so that I could write a review with a level head. We called PizzaHut after waiting an hour after the original delivery window. I spoke with a very nice woman named Nicole who looked up our name and informed us the delivery was out, but it was taking a long time because there was only one driver working that night. Dang. That stinks, for us and for them. I can be patient, no worries. Nicole told us to ring back in 15 minutes if it still had not come. I wait almost another half hour before calling back, another woman picked this time (never got a name). I then one of the the most ridiculous b.s. phone calls I've ever had the *joy* of experiencing. First it was, we don't have an order under that name (mind you theyve already checked the order under my name), after 10ish minutes of being on hold, then it was you didn't provide the apartment number, and we have been trying to call you, yet I have no missed calls. But hey I'm human! So let me check my order confirmation email and make sure I didn't make a mistake. I didn't, same name, address correct and apartment number provided, correct phone number provided. So after two hours, I received no pizza but a barage of lies. I'll stick with domino's. read more

This is the most rundown building and restaurant I've ever been in. If this is a company store it should be shut down. If it's a franchised store, when was the last inspection? Simply horrible. Staff was unfriendly and not service oriented. Tables were clean, but who wants to eat on old and ugly. Barren concrete floors. read more

We went to Pizza Hut in Bastrop, TX on Sunday 9/22/2013 after church. We decided to eat in and were told to just take a seat anywhere and the waitress would be right with us. With a selection of TV's and shows on, we chose a seat by the one showing the NASCAR pre-race. After about 10-15 minutes with no waitress appearing and looking around at the other diners who were there prior to us who had not been served or given a menu, we decided to just get a pizza to go. We went to the front counter and said that we wanted to order a pizza to go, watched several couples walk out of the store after not having been served and were told it would be about 15 minutes and then we went back to the seat by the NASCAR TV to wait. It was at this point that I noticed the cockroach on the floor at our feet. It was alive when I first noticed it and subsequently flipped on it's back and died. I think that was a fitting end to a miserable experience. We won't be back. read more

Recently remodeled, it's gotten better. Waitress failed to order the crust we ordered, but was kind enough to knock a few dollars off and offer a new pizza to take home. Will go back and give them another opportunity. read more

This location lacks customer service. Very rude and careless. I will NEVER EVER recommend this location! I should have went with my gut feeling and called dominoes pizza... read more

Eh nothing to write home about. Staff wasn't that friendly but I got my pizza to go so didn't have to deal with them to long. The place was clean from what I saw. Pizza was hot, I'd go back but only for to go orders. read more

I ordered chicken alfredo with a liter of pepsi and the delivery person was dirty. He handed me my pepsi in a bag with dirt and hair all over it. It apparently was rolling around in his floor board until arrival. SO GROSS!! read more

It's what you'd expect from a Pizza Hut. Their remodel made the interior very echoey so it can get pretty loud. Food is good, never had a problem. read more

Nothing I wanted from the menu was being served. The service was very slow and the restaurant was dirt and messy. I was very disappointed with the food. Asked to see the manager and they never came out. read more