I will never order from Pizza Hut again. Their service and customer service are absolutely horrible. They are scamming people who order through Uber Eats and DoorDash by sending out old, stale food that should not even be served. I paid good money for a fresh meal, but instead, I got food that looked and tasted like it had been sitting out for hours. The worst part is that my 4-year-old daughter got sick after eating it. That is completely unacceptable. I tried to reach out to their customer service, and instead of owning up to it, they were rude and unhelpful. Pizza Hut should be ashamed of themselves for serving unsafe food and treating paying customers this way. I wouldn't recommend this location to anyone. Save your money, time, and health -- go somewhere that actually cares about quality and customer safety. read more

Pizza Hut - Food was probably tampered with and the cheese tasted old 0/10 - Pizza Near Me - Forest Hills, Pennsylvania

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I ordered a pizza through the Pizza Hut app and despite coming on time via DoorDash, the pizza came absolutely SWIMMING in some sort of watery liquid in the center to the point where the entire center of the pizza seems almost raw and doughy and the cheese and toppings are dripping right off. I tried to call the store 5 times to complain but there was no answer. This store CONSISTENTLY does not answer the phone. read more

Pizza Hut - Pizza Near Me - Forest Hills, Pennsylvania

I ordered the lunch special 1 topping pizza, each piece was individually placed in the box This is the first time in my 44 years of living I didn't have to pull my pizza apart. For the service and atmosphere, "Horrible" but I'll let that pizza speak for this place. That pizza said it was inspected by DC. So the cook and the inspector DC is in on passing this pizza off to a paying customer. I called the next day the supervisor assured me that she seen this post also this is the new way of cutting the pizza. She said the higher ups want the pizza cut all the way through. So now I'm going to have to speak with the higher ups. That pizza was old and nasty. read more

This has to be the worst Pizza Hut in existence. I have never seen a place fail at making chain pizza. This place does the bare minimum at all times. I ordered food an hour before closing for delivery only for them to say the order was ready and on its way, then them transferring it to doordash and then when the door dasher arrives, they closed the restaurant and 2 hours later cancel my order. I live 2 minutes from this location, if your employees dont want to work, fire them and get ones who will. This restaurant and all of its staff are 100% pathetic. read more

This is among the worst dominoes in the city. There should be no reason you ever order hear, other than you being local. They get orders wrong, they're impressively slow, and consider yourself lucky if they pick up the phone for you -- I'd be shocked to hear you didn't get a busy signal from somebody leaving it off the hook. I wish the headquarters would close this store. Or at least hire a REAL manager that takes their job seriously. read more

Ordered over phone for delivery and told 45 minutes .and two hrs later still no food. Doordash said pizza Hut said it was delivered meanwhile it wasn't. Literally had to go to this store myself to get my food. Will NEVER order from pizza Hut again. Never in my life have I had this kind of service from a pizza shop read more

"Fool me once, shame on you; fool me twice, shame on me." ~Let me start out saying... Pizza Hut is my favorite pizza. I have eaten Pizza Hut all over the country and even used to order it when I lived in Tokyo~ Today: After a two-year boycott of this branch, I ordered again and it has been over three hours and my pizza has still not arrived. I have called the branch, who said the pizza was sent out two hours and fifteen minutes ago. When I called back, I was put on hold for twenty minutes. Time to Yelp about it and contact the national Pizza Hut hotline. History: This branch is a sore disappointment. I ordered from them for several years, 2012-2015ish when I moved to my new house. During that time, my orders were frequently late and often incorrect. I guess I'm a glutton for punishment (actually just a Pizza Hut addict) because I really stuck with them through a bunch of bad orders. The manager/s were always very rude when I called to talk about the issues with my pizza or delivery time. They once got my pizza order wrong twice in the same order. They got it wrong, make me come to the store to pick up the corrected pizza... and that pizza was wrong too! Advice: Stear clear. I order from Domino's now for delivery and if I want Pizza Hut, I just get it from the one in the Target in Waterfront. Update: In the end, today's pizza never arrived and no call was made from the restaurant. read more

So tonight I order a Pizza from Pizza Hut. So I expect it to get here at 10:30 when the email said. But instead I'm here at 11 finding out that their delivery hours were over at the time. So instead of calling and telling me they decide to let me wait for my Pizza. I never even got my pizza. I am never going to buy shit from Pizza Hut again. Much better to go to Jake and Sons down the street. There you have a chance of receiving your food and it's correct. read more

I had a house full of hungry kids. Several times I have tried to order, but have been told they do not have a day time driver. REALLY! I have called months apart from each other hoping that someone would have been hired. I can see why no one wants to work for them. RUDE and unprofessional employees and management. They have no concept of customer service. The kids love Pizza Hut, but I will NEVER order from the FOREST HILL location AGAIN!! read more

Two hours and counting. We've called twice and were put on hold for a lengthy wait. We would cancel our order and get the stupid pizza elsewhere, except they keep promising it's coming! Please save me from pizza hell! read more

This place is run by teenagers and managed by folks who just don't care. I mean, that's not surprising for a Pizza Hut, but, this one is particularly awful. The quality of food is what it is, it's Pizza Hut. But the people working here are of the lowest quality you can find in food service. Order screw ups, unclean, and inconsiderate. read more

if i could give it 0 stars I would. Always get my order wrong, rude, pizza taste like shit. There is always some shady looking employees in there. They are always on their cell phones. The food is questionable. Dough is not fully cooked, half the pizza was almost dry and other half was dripping with sauce., my topping is almost nonexistent. I am soo over this place. Gave this place many chances got disappointed every time. I will be calling Veltre's next time. read more

Pizza Hut - a slice of pizza in a box - Pizza Near Me - Forest Hills, Pennsylvania

Just ordered for my children. Not only was the pizza doughy and undercooked, but there was a hair in the chicken. I tried calling the store several times and when I didn't get an answer I called the help line. The first time the call mysteriously disconnected, the second time I couldn't got through, the third time I was told to hold and got disconnected again. I will never order from here or any pizza Hut again. This is horrible customer service, terrible food and an absolute waste of money. read more

The young man at Forest Hills location is great. Very friendly and accommodating he made sure my order was right and ready in the time he promised. Outstanding. I think he is the manager cause he is always there. read more

Consistently bad service. I'm done giving this place a chance. It takes at least an hour and 15 minutes to get your food (most recently clocking in at 1h40m). They WILL screw something up. And they will NOT show any remorse or do better the next time. read more

This is honestly the worst pizza hut in the history of pizza hut. They always take over an hour and a half for delivery. They constantly forget sauces,breadsticks dessert, etc. And every time I call to fix an order or say they forgot something the managers rudely argues and refuse to compensate for thier mistakes. Thier pizza is dry an flavorless the breadsticks always over cooked an hard as a rock hoagies are sloppy made. I would honestly avoid this pizza hut at all costs. read more

Simply put. I ordered from that place three times. First time, I picked it up, I arrived after it was suppposed to be done, and had to wait 20 minutes because they hadn't even made it. The next two times I ordered it to be delivered, and both times they were late and missing items. Clean up your fuckin act. read more

The worst Pizza Hut I have ever had. Delivery consistently takes forever. I understand they have a large service area, but if it takes too long, it is just not worth it. The quality of the pizza here is also very poor compared to other Pizza Huts. I would say avoid this one. read more

The worst Pizza Hut in existence. The rudest employees and manager I have ever experienced in my 45 years of life. They are ALWAYS late. They never get the food right, and they attack you when you ask for it correctly or on time. read more

Horrible service! Ordered online and waited for the delivery. It was never delivered! When I called I was informed by the Manager Eartha Worthy that they had no morning driver, and could not deliver. The best part is my account was still debited 25$. My advice to you is to only order and pick up and pay cash to avoid your account from being fraudulently debited! read more

1 strike, 2 strikes and 3 strikes your out. Their motto.....Nobody out-pizza's the Hut. My motto......Everybody out-pizza's the Hut (even the frozen pizza at the grocery stores). Wrong topping, no sauce and little cheese. Tastes like eating cardboard! How are they still in business? There are plenty of good pizza shops when you pay a little more. I spent almost $20.00 for a stuffed crust and it was as bad as their cheap ones. Cardboard! Don't get ripped off! read more

Order 4 pizzas. 3 of 4 incorrect. The topping were terrible. Combinations no one would order. When called they were rude, constantly put on hold. Told my 30.oo order was really 60.00. Implying I should be satisfied with whatever. After lots of recalling, we were told to return to store for correction. With four hungry kids and miles to go not feasible. Love Pizza Hut. WILL NEVER RETURN TO FOREST HILL STORE AGAIN!! read more

I placed an order for delivery from this Pizza Hut. My order was correct, delicious and it arrived on time

I placed a order online and I receive a phone call from a manager saying she recently got a new 8 min map they no longer deliver here. So I decided to google how far away I am from Pizza Hut I am 6 mins away on google maps one route then a alternative route I am 7 mins away. I have been living in this community in the same section for over 16 years. This is the 1st time I heard they no longer deliver here. If you received a new 8 map well it needs to be updated because I am with in 8mins of the store. On 2 routes on Google maps . read more

Pizza was ready on time and the toppings were correct. The pizza was just what you expect from Pizza Hut (not my favorite but the kids like it.) Ordered online; make sure you click on the specials when you order or you will not automatically get the lower price. With the special, the price was great. The kids running the location did a great job; there were tons of orders coming in and people coming for pick-up, but they got everyone taken care of in a good time. read more

Like most of the other reviews this Forest hills PA Pizza Hut always seems to have issues. Orders are wrong many times. if you say light cheese, it will have lots of cheese, if you say no flavor crust, you will get crust with nasty flavor on it. if you say double pepperoni, you get as little as they can put on it. I am starting to think this location just does this for Shits and giggles to see all these bad reviews. It is also true that delivery will take sometimes 2 to 3 hours and driver will make sure to point out there is a tip line on the receipt. If so many reviews are like this, the question is how the heck does it stay in business. they need to tell toys r us, and bonton the secret to their success!!! read more

Normally I wouldn't make a bad post about a business, but this Pizza Hut has consistently been horrible when it comes to delivery. The website rarely updates, so you don't know if they got your order. Then the update isn't correct (such as updating an estimated time of arrival, or what you actually ordered). My main concern is with the delivery. In the last 6 months, I'd say I might have ordered from them 5 times (because I love their pizza and where I live now I can't find a decent pizza). I have had to wait probably 4 out of those 5 times for the delivery driver to return with the rest of my order (tonight they forgot my wings and a 2 liter of diet pepsi. Most often it's the pop, or they'll send regular pepsi which my gf can't drink because she's a diabetic). They'll say the manager handed it to them wrong and they'll bring the rest out. I wait for up to an hour for the rest of the order. It's just ridiculous because if you can read...(which I sincerely hope they all can do), that you'll see a large pizza and breadsticks doesn't cost $42 and perhaps you're missing something! I give them one star because most of the time my food is good and/or still warm. Pizza hut please get it together so people like me will still order from you! read more

Tonight we ordered a simple large cheese and pepperoni pizza. They told us it would be an hour and 15 minutes so we waited. Why it takes that long for pizza doesn't make sense in the first place. They then called us after the HOUR went by to tell us they RAN out of dough and if we still wanted the pizza it would be another 45 minutes. Seriously this place is pitiful. They should be ashamed of themselves. read more

I was visiting from out of town and decided to stop in for a bite to eat. Let me tell you, this was some of the worst customer service I have ever received. 30 minute wait for a dinner box. Disgusting attitude from all of the employees. There is absolutely ZERO concept of customer service in this establishment. I expected much more from Pizza Hut. read more

Literally the worst service I've ever received, and I have shopped at Best Buy. Placed an order online and received email confirmation that my order would be delivered at 2PM. I ordered my pizza at 1PM, but thought, OK it's a busy time. It got to be 2:30PM, so I called them to get a status on my order. They said that they did not ever place the order because our they called to confirm it was a safe address twice. 1 - They only called once from a random number and did NOT leave a voicemail. 2 - I received a coonfirmation email saying my order was placed. The manager was EXTREMELY rude, did not apologize, and did not do anything to right the situation. I will NEVER be ordering from this place again, regardless of the convenience factor. I would advise everyone else to do the same. Dominos is right down the street - GO THERE! read more

Every time I order online for delivery, they do not have a driver to deliver. What's the point? I order for delivery at lunch time and they call to tell me they won't have a drive until this evening? Ridiculous! At least this time they called immediately - the past few times, it was at least an hour before they called - if they called. Not even going to try to order from them again. Plenty of local non-chain places with better food that will deliver for less than half the price. read more

Don't even bother ordering online - they will screw up your order each time. Ordered 3 times and each time they were issues: first time, 1.5 hours to get cold pizza. Second time wrong topping pizza arrived. Called to complain and said that's what we ordered ( mind you the email confirmation showed we did not order what they made ); and just yesterday, apparently because I entered a different cell phone than what they had on file ( mind you they had two prior deliveries at my address under same name as this last order), we were considered "new customers" and we're required to verify order over the phone- for the safety of their drivers. Apparently , they called me and it went to voicemail, so they cancelled my order. After waiting 45 minutes with a house full of hungry little kids /play date , I called them to ask about the pizzas - and that's when I found out. Needless to say had to get in the car and do a pickup from nearest other shop . I won't bother ordering from this shop ever. read more

1 hour wait time for take-out. They made the pizza on hand tossed instead of pan and we didn't know until we got it home. When we called they said they substituted hand tossed because they ran out of pan! WHAT???? Never again. read more

If I could rate no stars I would. I keep giving this place orders because of some of the advertised deals and online discounts I receive in email. After today, I will pay more for better service and food. In about 5 mins. I would have waited 3 hrs for my order and I am less than a 10 min drive away. Food consistently comes cold and service is slow, but this is terrible. I ordered an hour and 15 mins before the game started and its half time and I still don't have food. If you have to order pizza, consider Vocelli's, Pizza Belleno, or even Dominos. read more

My order was at this point 20 minutes late when I received a call from who I believe was the manager of the store. She immediately accused me of ignoring my phone and said that the driver had been trying to call me. I had no missed calls. She said, "If someone is trying to call you, and it goes to a number that nobody orders pizza from, then you gave the wrong number." I replied, "Well you reached me on this number, so I don't know what to tell you." She then accused me of giving the wrong address, saying that my address does not exist. I was standing in my very real house with the same address that I gave. She was incredibly combative and rude, and I eventually just told her that I wasn't going to argue with her and to please send the driver to my address. I asked her for her name and she said Sally, but I believe that it was a lie. The driver was friendly upon arrival but did not have the 2L of soda that I had paid for. I called to let them know and they credited my phone number, but I don't think I'll be using it. Very poor experience, you have lost a customer. read more

Should have read some reviews before ordering online. Delivered 40 minutes after due time, so 1hr and 40 min for order!! Pizza had 8 pieces of mushrooms!! Planned to add my own pepperoni (thank goodness). Crust so over done sauce was all dry and cheese was hard. Garlic knots were also very dry and hard. Hardly any cheese in them. Bone out chicken pieces were the size of half dollars (not like in photo). Will never order from there again. First time I ever tossed pizza in the trash!! read more

1 star is too much to rate this place. I understand during peak hours they can get busy but no matter what day of the week or what time of day i would place an order for delivery they would always take at LEAST an hour to get to my house (I live a 2 minute drive away from them). One time i ordered from there and 2 hours went by which was annoying but pretty typical so i didnt think much of it. Then the manager called me and said the driver's car broke down on the way from his last delivery so they had to cancel my order because they were about to close for the night. He didnt even offer a voucher or anything. Just refunded my money, said sorry, and hung up. It was late at night, other stores were now closing too, we didnt have groceries in the house, and my whole family was really hungry. This place treats their customers like garbage, we have never ordered from there since, and we never will! read more

Placed an order by phone for wings, when I got to the store they said they didn't have my order. The very young and inexperienced Manager Maria, kept insisting that I had not called and started going through their caller ID to confirm. She stated I may have called the call center and if that was the case my number would not show up on their caller ID. I stated that is fine but even if I had called the call center why do they not have my order? This conversation goes around and around for about 5-10 minutes and I finally just said please just make my order so I can leave. Maria did not appreciate my frustration or my tone and decided that she would not make my food. I asked for the manager's name and she refused to give it to me, so I called the Pizza Hut Corporate Office. I also called today to speak with her Manager, who she advised yesterday would be in today, but today she states she will not be in until Saturday. I'm totally on board with young people getting an opportunity to advance and gain experience, but when companies put these young people in Management roles, they really should teach them how to deescalate simple situations like this and how to be proactive rather than reactive when dealing with the public. This was some kind of mix-up that could have been so easily resolved. Now you have a very unhappy customer, who is writing a very bad review of your company and sharing her experience with others. Wouldn't it have just been easier to say "I'm so sorry for that mix up ma'am, let me go ahead and get that order in for you as soon as possible and for your inconvenience we'll take 10% off" or something along those lines........ read more

Routinely bad service. I have ordered from them over 10 times in the last 6-8 months and each time there is a problem. They are always at least 15 minutes later than the quoted time, frequently the food is cool or even cold, and most recently they didn't even make the right pizza. I asked and it was the right delivery for me but they made the wrong pizza. On another occasion, I called to find out where my order was one night when it was 30 minutes late, after the first employee couldn't help me I was passed to the manager, the manager was rude and then mocked me as she was hanging up. I was contacted later by higher management and they said they would provide me a credit for my next purchase, being foolish I ordered again only to find that they actually didn't give me the credit. The only reason this location is still open is because people don't have another choice for Pizza Hut in the area. read more