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    Pizza Hut

    3.2 (6 reviews)
    Closed 10:30 am - 11:00 pm
    Updated 2 months ago

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    Ask the Community - Pizza Hut

    Bunkers Sports Bar & Grill

    Bunkers Sports Bar & Grill

    4.0
    (201 reviews)
    4.7 mi
    $$

    Traveling for business and stumbled across Bunkers and very happy I did. Wide and eclectic tap…read morelist that added to the enjoyment of the meal. Got the fish and chips and others got salads and they were all solid meals that met expectations Great sports bar atmosphere that was packed with locals having a good time. Large bar area for those dining alone. Prices were good and service was done with a smile.

    Beware: Hidden Fees, Credit Card Fraud, and Hostile Management…read more If you eat at Bunker's Sports Bar & Grill, pay very close attention to your receipt and check your bank statements afterward. This establishment relies on secret surcharges and deeply unethical and fraudulent billing practices. The most glaring examples are their undisclosed 3% "convenience fee" for paying with a credit card and a mandatory 18% automatic large-party gratuity. This means a staggering 21% in hidden fees is quietly added to your check so the restaurant can subsidize their payroll and standard payment processing costs. The vast majority of restaurants accept employee wages and processing fees as a normal cost of doing business and price their menus transparently, but Bunkers chooses to nickel-and-dime its customers instead. There is absolutely zero disclosure of either this 3% penalty fee or the 18% gratuity on their front doors, printed menus, or general website. Even more deceptively, their website has a dedicated page and contact form specifically for booking large groups, yet they still completely fail to mention the mandatory 18% service charge for parties of eight or more anywhere on it. You are completely ambushed by these hidden fees only when the bill arrives. During my recent visit, our party received incredibly slow, substandard service. Before our food even came out, we had to track down our server, Kira, to ask where it was and why it was taking so long. When the check finally arrived, I was blindsided by both the undisclosed 18% gratuity and the 3% credit card fee. Before handing over my credit card, I told Kira that I wanted to adjust the gratuity due to the service. She explicitly told me that was no problem and promised that once she swiped my card, the system would give me the opportunity to adjust it. I handed her my card in good faith. However, when she brought the final slip back, she had already run it for the higher amount and the receipt only gave me the option to leave an additional tip on top of the 18% they were trying to force on me. I crossed out their forced amount, wrote $0 on the tip line, and physically signed authorizing a final total of exactly $26.21 to not include any gratuity. I safely took a photo of this signed authorization before leaving. Despite having my clearly signed receipt in their possession, whoever operated their system committed credit card fraud by deliberately overriding my written authorization and manually keying in the higher amount of $30.46 anyway. My credit card company promptly investigated and, through my overwhelming evidence, ruled in my favor for the disputed amount. However, the email response I received from the General Manager, Teresa Polli, was appalling. A normal hospitality manager would apologize for the substandard service, explain the situation, and try to make it right. Instead, she was instantly adversarial, opening her email with a cold "I am in receipt of your email". She never once apologized for the poor service, the deceptive server, or the fact that the amount submitted in their POS system was fraudulently altered to exceed what was explicitly written and signed for on my physical receipt. Instead, her email was clearly designed to put me in my place. She sent a hostile lecture claiming these automatic fees are intended to ensure her staff is "fairly compensated" because she only pays them $5.50 an hour. This argument is completely false and highly manipulative. Under Ohio law, tipped employees are legally guaranteed the standard minimum wage regardless of what tip is left. If a customer leaves a smaller tip due to poor service, the server is not shortchanged--the restaurant is simply legally required to make up the difference out of its own pocket. Management isn't enforcing these hidden fees to protect their staff; they are doing it to protect their own bottom line. They become hostile when a customer refuses to blindly subsidize their payroll because it means the business actually has to step up and pay its own employees. To top it all off, she arrogantly stated she was only refunding the unauthorized charge as a "gesture of goodwill" and explicitly pointed out that it was "not because we believe our policy was inappropriate". Management feels entitled to a massive tip regardless of service quality and operates using secret fees. Most disturbingly, the credit card fraud committed by Kira or whoever finalized the charge at the end of the night is vehemently defended all the way up to the General Manager, who made absolutely no apologies for the illegal override. They would rather be combative than practice basic customer service. Take your business to a local restaurant that actually values honest pricing and legal billing practices, and won't subject you to extremely hostile management.

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    2nd side of menu

    Pizza Hut - chicken_wings - Updated July 2026

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