Our "go to" in a hurry after a visit to Lake Reba and after several visits, they have not disappointed. The staff is fast and efficient and the pizza always satisfying. read more

I ordered two pizzas and they were both burnt and almost completely inedible. We had three slices of the pepperoni, but the cheese remained untouched. How gross read more

Pizza Hut - Remainder of burnt pepperoni pizza with the burnt cheese - Pizza Near Me - Richmond, Kentucky

We ordered a large supreme and the lady asked if for $2:00 did we want extra cheese. What she should have asked is for$2:00 you can get cheese. No more Pizza Hut. read more

This Pizza Hut location is horrible. The service has always been fine any time I've gone in to pick up a pizza (no delivery out in the sticks where I live). The pizza though is terrible! It wasn't bad when I first started coming to this location but, it's progressively gotten worse each time. Tonight was my 4th time ordering from here (against my better judgement) and I swear there was hardly any toppings whatsoever on our pizzas! I don't get it, are they rationing it out or what? No joke folks, I ordered a mushroom/green olive and a pepperoni/bacon. There was maybe 2 mushrooms and 1 olive slice per each slice of pizza, same with the pepperoni/bacon. Even the crust tasted like straight up cardboard. I'm not sure what's going on with this location but, we won't be ordering from here again! read more

I've had Pizza Hut in the past but it's been a long time so I decided to give them a shot after a 2-3 year hiatus. I ordered online and confirmed carryout because I'm not a delivery type person (the drivers get ripped off). Ordering was on par with the rest of the chain franchise stores online capabilities. They do have a point system in place for loyalty to the franchise. I ordered a local deal which was a large 3 topping pizza for $7.99 and I threw on some cheese sticks cause Pizza Hut has always had my favorite ones. Once I got to the store it seemed they were a bit understaffed as the one person that was cooking and making pizzas was also running the register and handing out orders and taking them. One thing I didnt think was good was having a tv with the people's names on it that their pizza was ready. Anyone could come in and say they are one of those names and grab some free food cause I wasnt asked for identification or an order receipt. Now, quality of food...the cheesesticks were better than they had been years ago but I will dock some points because the marina was soupy, barely would cling on to the cheesesticks. The pizza, once I was ready to grab me a slice, well, it wasnt really cut. I had watched the poor guy doing all.the work prepping the pizzas and i had noticed that it didnt look like he was slicing the pizzas very good, needless to say, my pizza is still one big circular slice. I'm having to recut it as we speak so that I can eat it in individual portions the way it was intended. Overall it wasnt a bad experience but it is a franchise location so take this review with that in mind read more

Pizza burnt no cheese hardly ask for wings look like chicken nuggets. Never eat there again adk for handtosss and got thin crust nasty

The only thing good was the Mtn dew. The cookie is cold, the pizza is oily and soggy. When the divery guy came he was pretty nice, but after we opened the pizza, we realized the drizzle wasn't on it. Well I called, and it rang 15 times before they actually answered. Whoever answered it was rude sounding. I just shrugged it off, because he said he would talk to a manager. When the manager came on the phone, he talked very very and very rude. He asked what the phone number was to look up the order. I said hang on just a moment, so I can ask my boyfriend. Instead of waiting, he said "HELLO! I need the phone number attached to the order! Hello!" Then he asked me to repeat the number multiple times, even though I was basically screaming into the phone! Then he said he would remake it and HUNG UP ON ME!! Like what kind of manager are you! I promise, my friends and family will hear about this and never order from this location again. ****UPDATE**** The same delivery guy just back back with the correct pizza. He was very rude and demanding this time. He asked for the wrong pizza back, and was very rude when I told him that my boyfriend ate a couple of pieces, since we waited over an hour. If you are reading reviews, PLEASE do not order from here!! read more

Stopped in while passing through town. We got the sweetest service! The two people working (I think one's name is Kendra) were so friendly and accommodating. And the pizza was great too! read more

This Pizza Hut is pitiful. I love Pizza Hut food, but against my better judgement I tried it for the second time today. This is the second time I've ordered pizza from them for my lunch break and they've been at least 20 minutes past the estimated delivery time which results in me not getting lunch because I have to go back. Management should really consider some extra delivery drivers or more help. This is ridiculous read more

This Pizza Hut is, without a doubt, the WORST Pizza Hut I have ever had the misfortune of patronizing and I pray for mercy upon your soul if you ever choose to go there. About two years ago, I had a bad experience. Phoning in an order ahead of time, I placed a carryout order for a single Cavatini Supreme, nothing more, nothing less. The lady on the phone said, "Hold on just a second while I make sure we have that". A moment passed and she returned saying, "No problem, it will be ready in about fifteen minutes". Excited about my upcoming pasta dish, I then proceed to pick up my order when I pull up to the window and am advised that, WHOOPS!!!! Apparently there was no Cavitini Supreme after all! I then drove off without anything, hungry, dumbfounded as to how this could have possibly have happened. Fast forward two years, I had a craving for a Pizza Hut pizza. Against my better judgement, I again placed a carryout order for a simple medium supreme pizza, no extra toppings, no toppings removed, no half and half pizza or any other shenanigans. Along with the pizza, I requested an order of traditional buffalo wings. Again, I was quoted a time of about 15 minutes. Due to unforeseen circumstances I was running late so I rushed to the restaurant and arrived nearly thirty minutes after placing my order. Expecting my food to be cold, I expected the worst. I gave the worker my order information and after taking my money and walking off, she said it would be just a few more minutes on my order. I was baffled. Five minutes passed, then ten minutes. I flagged a worker down and asked them what the issue was. They went to check and said that my pizza had just been put in the oven. I then demanded to see a manager. Another young lady then came over at my request and after explaining what my situation was, I was given a dumb look and I asked for my money back. She then proceeded to hand me my wings which I had forgotten about by this point. I then opened the wings and instead of the traditional wings that I had ordered, they were the breaded, boneless wings. I then asked for my money back.... again..... and the worker said, "Hold on, I need to get a manager". Please, bear in mind that I had already asked to speak to a manager and this worker was brought over upon that request. Finally another young lady came over and handed me my pizza, which after all of this, was actually correct. I told her that I no longer wanted either the pizza or the wings and I wanted my money back. The manager said that she regretted to inform me that she could not give a cash refund. I was seeing red by this point. She said the best she could do was to provide me with a store credit, in which I could place an order at a later time and it would be given to me at no charge. She then proceeded to take my name and I left with the pizza and wrongly prepared hot wings about an hour and fifteen minutes after the story began. A week later, I called and advised them of the situation and requested my free food. I spoke with another "manager" over the phone who said that there was no record of my name being there and I could not have my free meal. This "manager" went so far as to accuse me of trying to "rip off" the restaurant in an indirect manner. Needless to say, I will NEVER go back to this joke of a restaurant. Please, do yourself a favor and avoid this place like plague. Before you label me as a kook who had a couple of bad experiences, perform a quick search on Google for Pizza Hut, Richmond, KY and you will recover other customer reviews who have had similar encounters with this establishment. Absolutely the worst experience I have ever had at a restaurant. read more

Their pizza in my opinion is very good but on the other hand their delivery was unexplainable. It took 2 hours for my pizza and drink to arrive to my house the Pizza Hut I ordered from is 0.3 miles away and it's that close it should not take 2 hours for one pizza and one drink to arrive at a house that is 0.3 miles away. Ok so this is going to be added because I just got pizza and it was the wrong order of course they get my drink right you have to be blind or an idiot to get the drink wrong but my pizza was wrong so I shouldn't have to pay for it and want my tip and my money back read more

I have absolutely nothing positive to say about this Pizza Hut location, or Pizza Hut in general for that matter. I had a horribly disgusting experience (on top of my pervious mediocre experiences). I tried to call and place an order with no luck getting ahold of the store (at 7 p.m. on a Sunday when the Pro Bowl was on). I assumed they were fairly busy and I was in no rush so I went into the store. Upon arriving, there was one person working the entire store, including making the pizzas, taking orders, cutting and boxing as well as accepting payment. I placed my order all the while the phone rang off the hook (no wonder no one answered my earlier phone call). While waiting for my pizza, I observed this employee doing all of this work - and not once seen washing his hands. He handled food, money, boxes, the phone and who knows what else in this store without washing his hands. Then, once my food was ready I asked if employees had called in sick today since he was the only one working. He proceeded to tell me that he sent all of the employees home so that he could make his numbers for the month in order to get his $800 manager bonus. Obviously, I'm going to complete the survey on my receipt. This kind of service is ridiculous and this employee does not deserve to be in a management position since they have absolutely no understanding of customer service. I waited about a week for a response with no word. I then put a review on Pizza Hut's website, stating the issue (limited to 200 words) and that I would like a response by phone. I ended up getting an email saying I would receive a free pizza coupon in the mail. Overall, Pizza Hut's customer service is lacking - and that is putting it nicely. Good luck trying to get a pizza here. My suggestion is to find a different pizza place or to order from Keenland Dr. read more

They lost my order and somehow blamed it on the app. I will never be back after waiting over an hour for food to be blamed for an error on their end. The manager had the audacity to offer to get my food out of the trash if I wanted to come and get it! I will not be returning anytime soon. read more

Worst Pizza Hut in the state. Never make delivery times given. Always have an excuse "everyone decided to come in at the same time and they weren't prepared" (heard this same excuse 3 times now). Today after 45 minutes of placing our order they decide to call and say their ovens have not been working all day. Instead of telling us beforehand they decided to make us wait. On one occasion the driver called and asked how much our tip was because the receipt blew out the window....really? Made the sunday race day ritual to Dominos read more

I ordered a pan pizza with pepperoni, something they probably make one or two of a day. Figure it would be hard to get wrong. But the dough was uncooked. Not just a little. I could literally reshape the dough still. Inedible. $10 thrown out the window. And the service was atrocious. I even asked for help, got looked at and ignored 3 separate times even by the manager. This location should be shut down and the employees not relocated. read more

If I could have given this review less than 1-Star, I would have. I order my food and was told that delivery would be "30 minutes" I call 45 minutes later to check on my order and was told that someone else's order was across town from me and the driver is on his way. It does not take an hour to get from Pizza Hut to anywhere in Richmond, then to my place on a Saturday afternoon. I called back once my pizza was finally delivered almost an hour later and it was cold. The General Manager (Chris) said that he's sorry that it's cold and did not offer me anything other than an apology for my order. Because I was upset with his "resolution", he decided that me being "disgruntled" is something he doesn't tolerate and that he just got into his shift and said that I'm not welcome to call back to that location again to order food, AND he said "If you are going to be disgruntled I'm just going to hang up right now". This is NOT how you treat customers. I will never go back or call back to this restaurant again. I strongly urge the District Manager to do something about Chris, he does not know the first thing about being a manager, and that's knowing how to deal with customers appropriately. read more