This Pizza Hut is, without a doubt, the WORST Pizza Hut I have ever had the misfortune of patronizing and I pray for mercy upon your soul if you ever choose to go there.
About two years ago, I had a bad experience. Phoning in an order ahead of time, I placed a carryout order for a single Cavatini Supreme, nothing more, nothing less. The lady on the phone said, "Hold on just a second while I make sure we have that". A moment passed and she returned saying, "No problem, it will be ready in about fifteen minutes". Excited about my upcoming pasta dish, I then proceed to pick up my order when I pull up to the window and am advised that, WHOOPS!!!! Apparently there was no Cavitini Supreme after all! I then drove off without anything, hungry, dumbfounded as to how this could have possibly have happened.
Fast forward two years, I had a craving for a Pizza Hut pizza. Against my better judgement, I again placed a carryout order for a simple medium supreme pizza, no extra toppings, no toppings removed, no half and half pizza or any other shenanigans. Along with the pizza, I requested an order of traditional buffalo wings. Again, I was quoted a time of about 15 minutes. Due to unforeseen circumstances I was running late so I rushed to the restaurant and arrived nearly thirty minutes after placing my order. Expecting my food to be cold, I expected the worst. I gave the worker my order information and after taking my money and walking off, she said it would be just a few more minutes on my order. I was baffled. Five minutes passed, then ten minutes. I flagged a worker down and asked them what the issue was. They went to check and said that my pizza had just been put in the oven. I then demanded to see a manager.
Another young lady then came over at my request and after explaining what my situation was, I was given a dumb look and I asked for my money back. She then proceeded to hand me my wings which I had forgotten about by this point. I then opened the wings and instead of the traditional wings that I had ordered, they were the breaded, boneless wings. I then asked for my money back.... again..... and the worker said, "Hold on, I need to get a manager". Please, bear in mind that I had already asked to speak to a manager and this worker was brought over upon that request. Finally another young lady came over and handed me my pizza, which after all of this, was actually correct. I told her that I no longer wanted either the pizza or the wings and I wanted my money back.
The manager said that she regretted to inform me that she could not give a cash refund. I was seeing red by this point. She said the best she could do was to provide me with a store credit, in which I could place an order at a later time and it would be given to me at no charge. She then proceeded to take my name and I left with the pizza and wrongly prepared hot wings about an hour and fifteen minutes after the story began.
A week later, I called and advised them of the situation and requested my free food. I spoke with another "manager" over the phone who said that there was no record of my name being there and I could not have my free meal. This "manager" went so far as to accuse me of trying to "rip off" the restaurant in an indirect manner.
Needless to say, I will NEVER go back to this joke of a restaurant. Please, do yourself a favor and avoid this place like plague. Before you label me as a kook who had a couple of bad experiences, perform a quick search on Google for Pizza Hut, Richmond, KY and you will recover other customer reviews who have had similar encounters with this establishment. Absolutely the worst experience I have ever had at a restaurant. read more
