4 stars because 20 minutes after he took our order he informed us our order had not been processed he fixed the issue by giving us 2 free Blue Moon beers. I've never been a big fan of this place but my family wanted wings . I had the triple bacon cheese burger & onion rings , very delicious! Carpet needs cleaned smells dirty in there. read more

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Stopped in for lunch today. Sat at the bar. Ordered the Lunch Special of 6 Traditional Desert Heat Wings with ranch and a side of Fries. Service was OK. It seemed like when the bartender realized I wasn't ordering any alcohol, she dismissed me and tended better to the other patrons. read more

Buffalo Wild Wings - 6 Traditional Desert Heat Wings with ranch and side of Fries. - Sandwiches Near Me - Richmond, Kentucky

First of all, I want to thank Kennedy (hope I'm spelling her name correctly). She was amazing, and kept me updated on my drinks. Food arrived promptly, and she made sure I was good to go with the drinks and food. "I got you." Very much words that were fun, but she actually held to them. I don't normally get out on a Tuesday (usually only free weekends to get food that far from home) but I was impressed by the service and grateful for a late night option (10PM arrival). Didn't mean to put her on the spot at the end, but she had me the entire time I was there, so I wanted to make sure I had her when it came time to get the check. I may not know exactly how to spell it, but I will certainly ask for her by name. Good service is hard to find sometimes, and great service is impossible, but she managed it all with a friendly demeanor, a smile, and excellent skills both in dealing with customers and managing everything she had to do as a closer. I only hope that BWWs shows appreciation, and if not... "I got you." So, if you're in the Richmond, KY area, are visiting BWWs for some tasty margaritas, some wings, or some chips n Dips (omg!!!), ask for Kennedy but make sure you show your appreciation or don't tell her I sent you! LOL read more

Official! The wings was nothing more then old over cooked hard breading. With about a half of a teaspoon of sauce in the box. We got take out. We got four 20p box's and every one was like this. The only thing haft good was the onion rings and mozzarella stick. Howeverhey even seemed like they was an hour or so old. Wasted over $90 on food we couldn't even eat. read more

Buffalo Wild Wings - Sandwiches Near Me - Richmond, Kentucky

I am vegan and I ordered the new cauliflower wings for delivery my receipt says cauliflower they are chicken this would be an all-time low for any restaurant I would never eat there again. read more

Buffalo Wild Wings - Liars they do not give you cauliflower I am vegan they give you chicken - Sandwiches Near Me - Richmond, Kentucky

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The amount of bad reviews here isn't by mistake. This is an extremely poorly run Buffalo Wild Wings and it's obvious the owner doesn't care at all. Wait times are abysmal, no one answers the phone and I'm convinced if they don't feel like making something for Togo they just label it as out of stock so you can't order it. I do enjoy the food at least but if I want to go on a bogo day then I know it's going to be at least an hour after the order is ready for it to be ready for take out and good luck getting a seat there. They are extremely understaffed (probably because the staff isn't treated well and so no one wants to work there) and wouldn't be surprised if the cooks are just as badly off which is why everything takes so long. My current annoyance is that I've recently been wanting to get some nachos Togo and for the past 3 weeks they've been "temporarily unavailable" which is just makes me think they don't want to make them and have them turned off. The owner should sell or quit so someone who actually cares or knows what they are doing can help. read more

Absolutely horrible experience. We had a simple orders my daughter has chicken with Mac and cheese, my wife got a 3 piece chicken strip and I got the cauliflower. Brought each item out one at a time about 10 minutes apart. My daughter's meal, then my cauliflower, then my wife's meal, then my fries. Asked to add an order of fries for my daughter and never received them. Got one glass of tea room temp with zero ice. Never got a refill. And cost $67.00. I will not return here again. read more

Just purchased a 20 piece wing order and fries for take out. Appears to be a day old order... Fries were cold and stale wings were stale and dry hard as a rock. Won't be ordering from them again read more

They seem to be understaffed and the food was substandard. Our waitress was friendly but seemed overwhelmed. Fries were cold and the fried pickles were not cooked. They replaced them but it was not much better. read more

Great location! Lots of room and very clean location. Service and food was very good and will definitely visit again from Hamburg. Haylee was awesome and very attentive and courteous! read more

management is lazy, staff is lazy instead helping someone standing to pickup there order or to be seated we rather make sure our tables and area is clean and act like no one is waiting to for assistance. This is recurring pattern when I walk into this place. Also if your store states it open to close from and to a certain time does it mean you have to stop taking orders by 11:30? because it takes to long to cook? (PLACED ORDER AT 11:33PM) as long as it took trying to refund me my food could've been made. read more

I went to this location to give it another try after getting cold wings every time I go. I ordered the Nachos with chicken. These took 25 minutes to come out and everything on the plate was cold. I hate being the type to complain because I am a server myself and know it is stressful. I told her that my plate was all cold and she either offered me a "discount" or to get me a new meal. I told her I didn't want to wait 20 minutes for another cold plate of nachos to come out so I just picked at the nachos. She brought my check and only took $2 off the $12 nachos. I think this is ridiculous because as a server you should know that you either take the meal and take it off the bill or bring a new one. This was my last straw with this place. read more

The service is terrible! And we couldn't get seated. Waiting 5 mins and the staff never said we'll be with you in a minute. Never will go back read more

I don't recommend ordering anything online. Wait times are 2-3x longer than stated and that's if you even get your food. This is not a one off either. The lobby was fully of people waiting 45+ minutes for an online to go order. Website times are waaay off. You've been warned. read more

I completely understand the business of Thursday because of the BOGO deal. saying that though, does not excuse the service I received. I waited over 45 minutes, only to get home & my food had to be warmed up it was so cold. you would think if I had to wait that long, the food would atleast be warm. as well as the food being sloppily made. You're rolling now - got any more to add? read more

Great wings with a lot of sauce ! Callie was our waitress and she was excellent! We usually go to Todd's Road in Lexington and wasn't happy the last couple of times and decided to go to Richmond and it was great! read more

First and only time I will eat a Buffulo WW , the food was so over cooked that it felt like i was rolling gravel around in my mouth. BLT and wedges which i normall really like, was terrible .Very disappointing. Ate , tipped and paid without complaint but I won't ever try another one. read more

This place is abominable. It takes forever to get sat and the service has consistently been horrible. This is the ONLY time I have ever tipped a server nothing, and for that, much deserved. This woman would literally treat her other tables so kindly, and once she reached us, literally colder than the melted, watered down drinks she had given us. The food is good, I will give them that. But the restaurant itself is really filthy. Unbussed tables everywhere, trash all over the floor, we were sat at a table that still had sauce all over it without a care in the world. Absolutely nasty. Go to Hooters. read more

in dining is usually a hit or miss. no matter if its dining in or out its an incredibly ridiculous wait time. depending on how to cook feels youll either have fully coated wings in the sauce or its half a** done. waited about an hour just to get my cold food. i guess they had it in the kitchen just hanging out because why would you want me to receive my food as soon as its done? not to mention the fact that the sauce i ordered isnt even what i asked for. read more

Emily was our server tonight. She was ON POINT! Super friendly and always checking on us Food was hot and beer was cold read more

Buffalo Wild Wings is a quick and easy place to grab some wings with friends or watch a game. My fiance and I were in Richmond so we decided to swing by here for dinner. I was severely underwhelmed. My fiance got traditional wings. I decided on boneless. I asked for honey BBQ sauce, however, when the wings came out, there literally was NONE on the wings. I will say, my fiance's came out fine. For the price you pay for lackluster wings, it's amazing that they could drop the ball even more. I'm giving two stars because my fiance actually enjoyed his. This location is in the middle of the Richmond Centre. Because of the several other businesses and movie theater, the parking is terrible. You may have to end up parking a little bit away to find a spot. Honestly, not worth it for the service and food quality. However, if you are planning a night of dinner and a movie, this would be a convenient place to go. We did experience good service here so that is a plus! I believe there was a game earlier that evening so the restaurant was messy. Actually, let's get real, this location is always messy. That's fine because I've grown to just expect that at ALL BDub locations. Honestly, avoid this Buffalo Wild Wings location if you can. For the price you'll pay, just go to Logan's Roadhouse or Olive Garden. You'll get more for your money. read more

First time here in a really long time. I'm going to start this review saying that the restaurant is ABSOLUTELY FILTHY!! Sitting here right now and all around us there are straw wrappers and french fries all over the floor (see pic below). At least our actual table is clean though. It's always ungodly loud, the music is turned up so high I can't have a conversation with my husband right across the table without yelling. Sooo on to the food..I had the 6 piece naked tenders with potato wedges and for my sauce I had the bourbon honey mustard. Hubby had 6 piece crispy tenders/wedges and the garlic parm sauce which neither of us cared for so he switched to the Caribbean jerk which had a great Tang but was too spicy for me. He loved it though. My meal was pretty good, loved the herb blend on the wedges and they were nice and crispy too. My tenders we're seasoned great with no gristle or fat and the bourbon honey mustard was really good too. Service was adequate, he was a tad slow but friendly and kept our drinks full. Not sure if we'll be back to this location anytime soon though just given the dirtiness alone. It doesn't exactly give me an appetite to be surrounded by filth. read more

Buffalo Wild Wings - Does anyone ever sweep or vacuum? - Sandwiches Near Me - Richmond, Kentucky

I placed an order from this location over the weekend and my order was ready early, completely correct (including my weird customizations) and TASTY. The employee working the to-go counter was very personable and helpful! I was very impressed and wouldn't hesitate to return if in the area. I will say the parking seemed scarce directly in front of the restaurant. read more

Buffalo Wild Wings - Grilled classic chicken wrap with potato wedges - Sandwiches Near Me - Richmond, Kentucky

We got seated at 9:15 and left the restaurant at 11:45. We had to ask to have our drinks refilled numerous times. Ask for sauces twice. Table came in 20 minutes after we did had their food way before ours. Our waitress was no where to be found for awhile so we had To go ask another waitress to refill a drink and that waitress said everybody had waited the same amount of time and everybody was told there would be a wait, NO we was not told there would be a wait when they seated us immediately, there should not have been that long of a wait on food. My husband ordered chicken wings and they came out cold. read more

Let me start off by saying the service was good. I normally avoid Buffalo Wild Wings where I'm from because the prices are ridiculous for the tiny portions they give you. Traveling to Florida today and thought I'll give them a shot. Asked waitress if the wrap was small and she said no. Wrap comes out and it's literally the smallest chicken wrap I've ever seen in my life. And to top it off it's all tortilla, cheese and lettuce. Couldn't of been 3 oz of meat in it. What a waste. NEVER again will this junk Franchise get my money. read more

Never had a good meal at any BW restaurant. Poor quality food and sub par service. Done giving them another chance

Updating because we've been back several times and the bathroom smell has improved drastically. We love heading to b dubs to play trivia and watch (insert any sport here) games. Never had a bad food experience. Wings are always great and the waiters are friendly. Our favorites: Cheese curds, mozzarella sticks, street tacos, chili con queso, spinach artichoke dip, basket of wedges with cheese and any wings with wild, mango habanero, Thai curry.... and we live for the seasonal sauces. Not been impressed with any since strawberry sriracha though- they need to bring it back!!! Let's start a petition?!?! read more

They have great specials, good wings and the service is good! Rebecca is the best waitress. I love sports so the TVs are always set right and the trivia is a lot of fun. read more

Update - I visited again today 5/22/18 and had Lindsey as my server at lunch. And she single handedly turned my bad review Into a 4. She would've made it five but the previous experiences just couldn't be forgotten. If you want a talented, friendly, intelligent, and beautiful waitress go in on Tuesdays and set with Lindsey. She's been there 7 years and is a rockstar! Buffalo Wild Wings is generally a cool place to eat. I love all the tvs and the football oriented uniforms the staff has. The wait staff is generally friendly and enjoyable. The food is good but slightly over priced. So now a story of my last experience that got them the low score. I meet my good friend and his wife at this location. We all order the obligatory wings. I have stomach issues and tend to shy aways from super crazy hot stuff. My friend is a psycho and tends to get the super hot stuff. Well apparently the brilliant folks on the kitchen mistakenly put habanero sauce on mine then when they realized the mistake just pour honey BBQ over it. This was served to me and I was none the wiser. As you can imagine, after my first wing, I was on fire!!! They apologized and got me new wings but that didn't make up for the hours of sickness that followed! Just be careful here. The kitchen is lazy at times. read more

The management and staff at this location are the most friendly you will meet. I manage a store in close proximity and can not begin to tell you how this staff goes the extra mile with service no matter what shift i've ordered from. Tommy the store manager is always checking to make sure everyone is happy, and you won't find more friendly than DJ and Frank as well. Will is a great server, and my girls at take out are spot on with my order everytime. read more

so I rarely post reviews but this location and visit took the prize. Waited over 20 minutes to be seated for a party of 9 when they had several open tables. Then, everyone else got their food before me and had finished by the time I got my food. The manager took my ticket off but the service was horrible. I do not recommend this location. The waitress seemed nice to those who got their food. I always tip for my food but this visit wasn't tip worthy. read more

Every time I order wings here, I specifically ask for them wet (extra sauce) and this is what they look like every single time. These are not wings, considering the lack of sauce, they are chicken nuggets. This was not a one time mistake, it has been nearly every time I've gotten their wings. read more

Buffalo Wild Wings - 10 Boneless Wings - Sandwiches Near Me - Richmond, Kentucky

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If I could put no stars I would. First let me say Idk who is running this place or who is in the kitchen working. But they suck. If you do decide to eat here your best bet is inside. That way when they mess up your food you can tell them there. Don't even gamble on pickup. The chef there is clueless. I have ordered pick up from there probably like 5 times. All 5 times it was not made correctly. It's always the chicken. It never fails. I usually get the Buffalo dry seasoning on my chicken. Not once have I ever got it on my chicken when getting pick up from there. Like I dont understand how you can work for a chicken place that specializes in sauces and seasonings. THEN JUST FORGET TO PUT IT ON. I DONT GET IT. Save yourself the trouble and just get some canes because clearly the GM and manager don't care about the place at all. Luckily I don't come here a lot because I only come down to Richmond to watch my family dogs. It's annoying when you think that maybe they will get your order right this time. Then it never is. You might ask why don't you tell them to fix it. Well because I have trust issues and with the chef already not caring. Who knows what he will send back out to you. Maybe some spit or something. read more

Always friendly service. We are a family of 3 so we get to a table pretty quickly. The Employees inform us on how long it will be to have our food out because when we go it's usually on Thursdays or Fridays when theyre kinda busy. But always treat us friendly read more

Food was an hour late, really cold. Drinks were awful, tasted sour and foul, never got refills or an opportunity to ask for replacements.. Ordered bbq boneless for kids and they brought the kids parmesan garlic, lol, dig in kiddos... We told them we thought we asked for bbq and the server said, "no, you asked for parm garlic" did a hair flip and walked away... Like, what kids rave for parm garlic wings? That doesn't even make sense.. Asked to see the manager, never came. Shedevil server was happy to leave a bill and asked if she could box up my 11 ice cold boneless wings I didn't even touch. To which I gladly jumped on the opportunity, "f*ck no, they tasted like sh*t." Yeah she liked that one. read more

This is probably my favorite location to eat in this area. I usually take out, but I decided to eat in. Our server was very friendly, and our food came very fast. But for take out, I would order in advance and the food would still take a while to be made. I would get there and still have to wait 20 min to get my food. The food is usually cold, but I figured it was because of the drive home. So I ate a wing in the car and it was pretty cold. read more

i ordered doordash from this location and it took so long that i had my first dasher cancel because they were tired of waiting. when i finally got my food, it was all cold and there was no carrots, ranch, bleu cheese, southwestern ranch, or drinks included. since i was traveling and didn't have a car, i decided to make another doordash order for the things they forgot. when that order comes, i thankfully got my drinks but yet again all the sauces were left out. at this point, i should've had seven ranch cups, four bleu cheese cups and two packages of carrots, but instead i had two ranch cups that were less than half of the way filled. moral of the story, this location sucks, don't go there and definitely don't order delivery. i wish i could give it zero stars. read more

I have a picky child just like the rest of the world, my child wanted a happy meal., the rest of us wanted to come to Buffalo Wild Wings and by us I mean 8 other ppl after we ordered drinks and food we was told my child couldn't eat his food in the restaurant all while trying to have a pissing match an show us how big and bad she was WTH B-Dubs read more

great food and good customer service I love the tvs and the things I order come out great every time

We have been to this location several times over the last several years. The service is always good, the food is decent but like everywhere else the prices have gone up and up. My two stars comes from the decline of the cleanliness over the years. As soon as you walk in you are hit by a strong dirty carpet smell, the glass on the front doors and windows is gross. At 3pm the bathrooms were very dirty and foul smelling. There is no excuse. We will not be back to this location. read more