I waited for almost 2 hours for my pizza order. Nobody delivered. I called the location and was placed on hold for almost 10 minutes. When I finally got through to a manager, I was told, 'Oh yeah, we don't have a delivery driver tonight. It's a problem with the system. I can't control that. We cancelled your order,' and was told to expect my money back in 5 business days. Never once did I receive an apology or any offer to make things right. This was just a simple pizza order, but I won't be trying this Pizza Hut ever again. read more

Jasmine gave me the best service ever!!!! She hands down deserves a raise! I came in on July 22nd at around 4pm and she was super sweet and friendly when helping me with my order! The food she made was also great too! I'm 37 weeks pregnant and haven't been to Pizza Hut in years and she helped me find the right soda for my pregnancy cravings too! Hands down would drive here just to get pizza from her again! read more

I love this Pizza Hut. They are always quick with my orders and it's so easy to call in my order. They're always so kind on the phone and in person I've never had a bad experience. I love the pepperoni pizza melt and breadsticks and for $15 can't beat it! I don't understand the bad reviews of this location. They're always my go to on late nights driving back home to Molalla. read more

Ordered on the app, it said the order would be ready in 20 minutes. Waited nearly an hour even though the app said "your order is ready".

I never write reviews at all but this time I just have to Today I ordered a pizza and a chocolate chip cookie and when I arrived they lost my order somehow and said they would make a new one I was fine with they told me to wait at the drive through or if another car comes behind to park at the front and they would bring my order to my car (Important) so I waited 15 minutes nothing then waited 30 minutes still nothing it was up until almost an hour goes by I finally go inside and they had it ready the whole time and they just didn't say anything I was parked right in front of their window so they could clearly see me waiting so if Pizza Hut ever forgets your order and has to make you wait up front just stay at the drive through because they will forget and give you false actions read more

I haven't been to this location recently but growing up I used to go here all the time and the pizza was always so delicious this was my second pizza go to place with Abby's being my first buttttt their pizza has always been amazing... Sad to see that the reviews are so horrible. The place used to actually be really really big but from what I'm hearing and seeing they remodeled it and it's a lot smaller. I feel like there's so many different Pizza Huts that I've gone to all over the United States and they either look super dirty & not kept up. Like I said I haven't been to it recently. read more

After 5 1/2 months of being closed due to building a new Pizza Hut They Finally opened. Place is Way Smaller. They Should Of Just Remodeled the Old Place or make the new place bigger. Wack! Today they only have 7 tables to sit at. Before they had about double that. There is also no more Salad Bar! Wack! Food Wise, still good, nothing different read more

Pizza Hut - three televisions on the wall - Pizza Near Me - Woodburn, Oregon

Worst customer service, they always blame taking over an hour to get your order on "our original driver called in sick;" every time??? The last time I called about our order being an hour past the "expected" delivery time, when I asked if I could speak to the manager...I was told "no" and then hung up on! I only placed an order today because I have over 1000 points that can redeemed...but even then, they won't deliver until you meet the $12.98 minimum...RIP OFF!! read more

This place should have never opened back up. They get every order wrong. We should have learned long ago but since they are on our way home, we still go here but never again. Tonight, we ordered extra sauce and they put NO SAUCE on the pizza. Almost as bad as when we order extra pepperoni, PAY for extra, and receive the usual amount of pepperoni. This is the most disgusting pizza we have ever had. Won't bother calling for refund since we are usually put on hold then given attitude about the issue. Quality has gone downhill. Goodbye Pizza Hut. Abby's for us from now on. Hell, even Dominoes and Little Caesar's is better than this. Never again. read more

Ordered pizza because it seemed reasonably priced compared to others that seem to be gouging the public. Horrible pizza. No toppings really bad. They may be cheaper but not worth the price. Should have bought frozen pizzas!!! Loved the delivery guy though read more

Never once have I had good service from this Pizzahut picking up or delivery. Thy act like the customer doesn't matter. Like it's okay to get the order wrong, deliver it cold or damaged ad it's no big deal. You have to tip before you get food now. So service doesn't matter anymore. read more

ABSOLUTELY TERRIBLE CUSTOMER SERVICE called to order a pizza and apparently I am just outside of the radius for delivery. This is understandable however the person I spoke with was extremely rude about the policy and raised her voice at me, after which she refused to let me speak to a manager. This place isn't worth it. Go to dominos. At least they respect their customers. read more

Hey, this place was not bad for a quick lunch. The salad bar and the pizza was good as was the pasta's and the workers actually acted like they wanted to be there. I will go back! read more

I ordered a pizza at 630.. 745 came around i called the manager Dahlia said it was on its way.... 8 came around i called back spoke with Dahlia agian..... She is the rudest ... WORST CUSTOMER SERVICE EVER... SHE SHOULD BE FIRED... I WILL BE SPEAKING WITH THE OWNER read more

Delivery was pretty quick. Food was ok, Not the best Pizza Hut for sure, but ok. However, I ordered buttery garlic crust which they charged extra for and I didn't get. They were out of wings and had limited sections available. I'd pass on this place next time. read more

Live locally they get here fast but 2 out of 3 times order was wrong or missing something. Finally the Second time called and needed the right thing after waiting ten mins and them telling me I have to pay another delivery fee. I now have to wait another hour to get my right food. Like wtf better management and delivery system maybe. Smdh read more

Very disappointed with my pizza. Not only was it cold but the pizza had been overbaked. It was dried out and had no flavor. I won't be ordering from Pizza Hut. read more

This is my second negative experience with this Pizza Hut delivery. Will not be ordering again. An hour after ordering called and waited on hold for five minutes to find out we weren't scheduled for delivery for another 22 minutes. Asked the manager of the pizza would be hot, as last time it took this long it was delivered luke warm. 30 minutes later our delivery came the pizza and bread sticks weren't even like warm, it was cold. I will pay more for Dkminos if I want delivery from now on. read more

They just changed everything unfortunately. The wings are 8 for $6.50 and they are now just frozen fried wings with sauce (that sucked) poured on top . read more

We ordered our pizza at 8:02. Paid for it at 8:20. Then at 9 (mind you, we have been sitting right in front of the cash register waiting) we asked for an eta and the pizza was just sitting on the counter behind them. The boxes were sitting there for a half hour. Absolutely terrible customer service. read more

Good pizza but exceptionally excellent service by our waiter, Rodrigo. A man who definitely loves his job and cares deeply about the customers. He always made sure we had our drinks full and had our food on time. If I was the boss I'd give the man a raise for his devoted service to the customer. read more

Yikes, what happened to this place? It was nice at one one. I am starving and made up my mind to give them a try only out of desperation on a Saturday night - 8pm. The place is filthy. Everything is sticky, greasy. I mean everything, the tables, the menus, etc. Floor is covered with debris. Can't believe the ceiling still has the dust catching asbestos/popcorn from the 70s, wow! Service slow and when it comes it's obvious they don't know what they are doing. The reasonable pricing & food selection looks good, beer not at all unless you like bud or bud lite, period. Salad bar is sad and untouched for obvious reasons- yuk! Pizza finally came and it's the wrong crust but heck I am too hungry to care. It's is actually not bad at all. This experience is just like the poorer parts of all the third world counties I have been in. SAD! read more

I called to inform Pizza Hut that I needed my food for delivery after selecting carry out by mistake. The girl who answered the phone told me that they would have to void my card and charge me a $3 delivery fee. I told the girl that I think you guys should wave that since our last few experiences have not been good. She asked her manager and she said that there is nothing they can do. I told her I was going to put in a complaint with corporate. She said that's fine. During my conversation with this girl she cut me off multiple times while I was speaking to her. At the end of the call I asked for the managers name and she quickly said thank you and hung up on me. I called back and told her I asked you a question and you hung up on me. I am not being rude to you and I would like to know that managers name. She paused and then said Danielle. This was yet another horrible experience with Pizza Hut. We haven't ordered from them in a while and thought I would give them another try. So disappointed with the customer service. Needless to say I will not order from them again. read more

One of the worst places to eat in Woodburn. Over all food was good but service is bad. It started with waitress bringing the other customers order to our table . Got my appetizer when I was ready to leave. Waitress wasn't around. If you need something or refill then get up and go to the front. When I was leaving, the waitress was outside talking to her boyfriend. Seems like no one care over there. Sorry but this is how you loose business. read more

This new pizza hut had me a bit disappointed, here's why , after waiting long months for it to get opened up again , first it's a lot smaller, second you guys took out the salad bar you guys used to have, that was my favorite thing about the old pizza hut, the salad bar was awesome , third , not only that , you guys took out the games the you used have , the ones i would put a quarter in to play , now this new one is so plane and small it has nothing and only a few tables , i find it that there was no point on building a whole new pizza hut, you guys should've just remodeled the old and could've even made it bigger , but instead you guys did the opposite, this new pizza hut is plane , less fun , less healthy , has slow service. My family would love going there celebrate birthdays and graduations at the old pizza hut, now that we have seen this new pizza hut we will no longer be going there for those occasions, for there is much smaller space and no more fun games we will no longer be assisting this new pizza hut for any fun occasions. Nothing about this this new pizza hut gets our attention, oh and not only that you guys don't have salt ! Until further changes i'll make sure not to order from you guys as often. read more

They always find a way to make there customers happy. That's one thing you have to give props for! Many customers are just too picky and what counts is them fixing it :) read more

My family has been coming to Pizza Hut for years, service is good and obviously pizza is great (kids especially love the stuffed crust!). But, the server Hela Morales is an incompetent bitch. You know she's bad when I had to go out of my way to find her on Facebook and make a yelp account for the sole purpose of making sure this company knows the kind of workers they have under their roof. She is an embarrassment to the entire franchise. Constantly using her phone and talking about her at-home life when we came to Pizza Hut for PIZZA, not pity party with Hela. Our food was done, and instead of putting it on the table, my family had to suffer through another story about how her son doesn't come home (it's truly a mystery why). I will NEVER come back if she is the server. I truly cannot comprehend how she is still working there and just a suggestion, but maybe (actually 100%) should not anymore. read more

This was definitely one of the most strange dining experiences I've had. The waiter was "friendly", and that's as far as it went. The buffet table at lunch was not impressive upon entry, but that was not a concern then as I have encountered that situation often and it was corrected later. It never really got corrected in this case though. There was a new pizza coming out from time to time; not one I would have chosen, and the quality was just not up to par. Then there was the service... A short time into my dining experience, my waiter decided to take his break. No problem... or was it? No one took his place. He enjoyed his own meal off of the buffet. So no drink refills. This is one of the downsides to Pizza Hut lunch buffet, not having self service drinks. I don't mind getting my own, but if the only way I am able to get a refill is to get water out of the restroom faucet, there is a problem. read more