Dog pushed out window pane and they came out within an hour to help fix!! Amazing service!! Can't thank them enough for the fast repair

Wow! I cannot believe the attitude over the phone of the person answering. I called to see if this place sold shower door hinges (not sure where else to look other than Amazon), and the tone coming from the gal that answered was shocking. She kept questioning *why* I needed a new hinge... *what* was the new hinge for?? As I mentioned.... I need a shower door hinge to replace a broken shower door hinge... Does it matter?? They must have killer business going on right now to make new customers feel as though they are an inconvenience for calling. Yikes! read more

I have to say I agree with the other reviewers in regards to the rude receptionist over the phone I called asking for a quote and just like the other reviewer mentioned it felt like it was a major inconvenience that I was trying to do business with them I also had to call back as they never called me back either. The good news was since they basically ignored me I decided to do it myself and bought the glass from somewhere else and I'm so glad I did. It is weird that places like this would rather look out for their own employee and lose business then listen to what their customers are saying read more

Placerville Glass saved the day today! Our wood stove glass cracked last night and we have over 4' of snow in the forecast, and it's 5 days until Christmas. We rely on our stove for heat, especially when the power is likely to go out with all of this snow coming. They told me to drop off the whole door and they would try to get someone into the shop to cut it for us. It was ready by 3pm today, the same day I dropped it off, and they installed the glass right back into our stove door. I'm so grateful!! Thank you Placerville Glass. We will be back next time we need any glass cut. Before and after pics included. read more

Placerville Glass - Before, cracked. - Glass & Mirrors Near Me - Placerville, California

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Rob has a great "team" @ Placerville Glass. The office staff of Paula and Ann have been great supporting us through all the curves COVID-19 has (& continues to) hit us with. Installer Steve and Byron did a great job with my Mom's 25-year old glass sliding doors glass. Rob's pre-visit (estimate) ... and then follow-up during the install shows the commitment to the best service they can provide. Highly recommend (don't hold COVID supply issues against them). read more

I had Placerville glass install a frameless shower door in my kids bathroom during the pandemic. 12 week wait for an appt. Another 8 weeks for install, but quality work. The reason for 4 stars, I needed another shower door for my guest bath and the price jumped up $600 more for a much smaller door. I found 2 other Glass Companies to be competitive in pricing. I would have used Placerville Glass again but Glass Guru gets his Glass from the same place Placerville Glass does. Overall, great work, quality product but ridiculously high pricing. read more

Placerville Glass is AWESOME. Quick to respond and quick to repair.. Stopped by this morning for an emergency window repair at the closing of an escrow..Rob himself dropped what he was doing to come help. And fixed the problem, easy peasy. These guys are the best! -Angie Carocci, Realtor, Coldwell Banker, Placerville read more

Great customer service and very efficient work. Got my fire place glass replaced and was done within 2 hours! Will definitely recommend.

Woman at the front desk who seems to be in charge has such a snippy attitude. Really poor customer service. Not the only one that feels this way. Rob seems nice but will never go back. read more

If you're looking for new windows from an honest place, this is it! We are very satisfied with our new beautiful windows and the service we received! read more

if I could give them negative stars I would! The first time I called I got disconnected and the excuse from the girl that answered the phone was oh yeah sorry we've just been really busy. I said well you know you hung up on a customer why didn't somebody call me back well we just don't have time to do that, was her response. I then explained to her what I was trying to accomplish and if I could get somebody out here to look at the door and the window that's in the door to see if they could help me. She said oh we don't do that and I'm like, you don't know that for sure because you're not a technician well we don't sell windows like that was her response. And I said well can't somebody come out and look at it for me and then if I need to get a door then I can get a door , don't sell doors so that would be just a waste of our time. And then we went round and round a little bit and I said well I mean, can't somebody just come look at it and maybe point me in the right direction and she said we wouldn't want to waste your time and at that point I said no you don't wanna waste your time then I said goodbye and hung up. I guess I'm just frustrated because I've been trying for a long long time to solve this issue without having to purchase another brand new door. I'm 71 years old and it's just frustrating that I can't get any help. read more

Glass for the stove was ready super fast. Nice, friendly staff! Glass turned out great!

Placerville Glass replaced the solid portion of a 3 yr ols Jeld-wen sliding window. At Home Depot the window alone with taxes would have been $196. Contacted several handimen and they said 2-3 hours to open the framing, remove window, reinstall new window, put new framing, repaint areas with materials would have been cheapest $150. Total around $340 cheapest replacement cost. Placerville Glass measured and ordered the broken section. Came back today (03/25/21) and had the window section installed in 10 minutes for a total out the pocket cost of $258.00...! Well done Placerville Glass. I will definitely use your company again if needed and highly recommend you to others just as a friend recommended we give you at least a call to decide! John in Placerville on Boyd Ln read more

They weren't able to get my order as quoted due to supplier delay but gave me a temporary plexiglass replacement which was perfect until my order came in. read more

Although I like the sliding door they installed the company was very unprofessional. They cracked my floor while installing the door. Even though I was home they didn't tell me. They just pointed to some tape on the floor and said "leave that there for 24 hours." Then they left. When I went to look at the tape after they left I saw the crack. After multiple emails and calls taking about a month to get a response to, I finally got the owner to come out and look. He said there's nothing he could do. (He means there's nothing he's WILLING to do!). Accidents happen all the time, I understand that, but not being willing to fix your mistake! He said he'd take a couple hundred dollars off my next door. (Thanks for nothing.). The guys who installed it also left a bare razor blade on my railing. Luckily my little niece didn't get cut. They also left a bit of a mess, (minor). Also when they installed the door it was during a heat wave and they didn't have the screen that came with it. I had to wait awhile for the screen and didn't have the air flow I needed to cool the house at night. Why didn't they wait until the screen was in to install instead of making me suffer. I highly recommend you stay away from a place that won't make right what they damage. read more

Placerville Glass - Here's the crack they created while putting in the door and the tape they put over it without telling me they cracked it in the first place. - Glass & Mirrors Near Me - Placerville, California

I had a mostly good experience with Placerville Glass. After one miscommunication, they came out when they said to measure. Like other reviews I've read, the quote was slow in coming and I had to call to follow up. But that seems to be the way customer service has deteriorated in many industries, disappointing but oh well. The price quoted was lower than other companies I checked with, and I've heard they do good work, so I went with them. They returned to the house fairly promptly to replace the glass (a window pane and some patio table tops), and their workers were fast and efficient. Overall I am pleased. read more

This is the third time we have used Placerville Glass and I can attest to what great service we've always received from them. Although our orders are small (glass for table tops etc.) we are always provided with great customer service from the office manager, Anne to the staff who voluntarily carries our orders out and gently placed them in our SUV. Everything we've ordered from them is made quickly and with great craftsmanship. read more

I called to get a quote for all new windows and sliders in my house. The estimator was very professional and asked several questions to narrow down what I was looking for. I should mention, this house is a flip and most certainly not my first and likely not my last. I've typically worked with a window company out of sac but thought I'd give these guys a try since they're local. After almost a week with no call back, I followed up and was told the owner was out for at least a week and the person who could give me the estimate was on vacation for a week. I received a call the day she returned BUT, she was bothered by any question I asked, huffing and puffing on the other end. Quite frankly, she's completely rude and certainly not an asset to this company. I won't use them just because of her rotten attitude. $12k in new business can go back to my regular company. As a matter of principle, I don't use them and if you call, I'm sure Paula will be as "sweet" to you as she was me. If I were the owner, I'd fire her immediately. To top it off, when we were done with the call, she simply hung up. No goodbye..no thanks for calling....nada. Fire her. read more

Thank you to all the people at Placerville Glass, we had a problem with new glass shower door the owner Rob came out and looked at door told us not to worry they would order another door and make it right. This is just what they did, the guys came out switched out door everything looks great. The installers we're professional and were in and out. Great job Placerville Glass, I would recommend them for all your glass needs. Thanks Rob. read more

They have performed installs on 2 homes for me: windows, sliders, and mirrors. They have done a great job. Their prices are reasonable and they arrive on time. They also clean their mess afterward, which is great. Their crews are polite. I will definitely continue to use their business. I've been hiring them for various jobs since 2014. read more

Having dealt with two glass companies in the past couple of years, it was a pleasure to do business with Placerville Glass. I live in Amador County, but drove to the neighboring county to obtain quick, competent, friendly service - something I missed in my two experiences in my own county. I called, obtained an instant price quote for a piece of mirror and was told that the mirror could be cut and ready for me within the hour. When I picked it up, I was assisted by Teresa (who previously answered the phone when I called for the quote). I will gladly give my business to Placerville Glass again in the near future. Well worth the drive!, read more

Best glass co. in the area, and I called a bunch! Professional, on time, quality service. There's a reason why they are so busy. I had to wait a month to have my windows installed but it was worth it. read more

We contacted Placerville Glass for the installation of sunscreens on our south-facing windows. After many weeks we are left with a broken window, some screens permanently screwed into window frames, and one screen installed with velcro that continues to fall off. When I asked for screens installed with clips (as in our previous home in the same townhouse development) they said they wouldn't install with clips because they wouldn't screw into frames that were installed on top of stucco. They offered to install the screens with velcro instead which could work (I assumed they knew what they were doing). The installers cracked a window during the install and the owner refused to replace it. The screens immediately began to fall off. The screen frames didn't fit the window frames enough to give the velcro a secure grip, but they refused to resize the screens. When we called them the CSR countered our request for a solution by saying she'd told us the velcro could be troublesome so it was our problem. After weeks of phone calls and visits to the store they sent an installer to screw the sunscreens to the window frames. He didn't remove all of the regular screens first. He left one window with the sunscreen attached with velcro and assured us the velcro would work. That screen continues to fall off of the window. Our questions: 1) Why offer a product that you know will fail? and 2) If you couldn't install with clips screwed into the frames, why can you screw the screens themselves into the frames? read more

Called and then went in to purchase a part for my window and the friendliness was such a pleasure. Knew exactly what I wanted as I didn't quite know the name of the part! Thank you! read more

Visiting for out of town for the holidays, my dogs broke my families screen door. I dropped off in the morning and by the afternoon the job was completed. I was surprised thinking it would take a few days. Excellent service, quick and affordable. I highly recommend! read more

I frankly don't know that the negative reviews are actually talking about this company. There were extremely responsive, very reasonable, on time and did a perfect job of replacing three windows. I would gladly recommend them to anyone. Thanks Dave and Teresa as well as the install crew. read more

I had them repair several windows, but the most important thing was to replace 3 sliding screen doors. I let them know I wanted them to slide very easily. When he first installed them they weren't that much better than the old ones, but he kept working on it until they slide super easily with the flick of a finger. I'm very happy with their service read more

We have a large, double-paned front window that had a substantial crack in it from the previous owner. The fellas whom estimated and performed the work were professional, and efficient. Both of the ladies that I spoke to on the phone were also helpful and pleasant to deal with. The estimate was turned around very quickly, and they were able to get the materials ordered and the job turned around within a couple weeks. The job itself only took the fellas 10 minutes to complete. I did panic once the guys had gone, when I saw a mark in the bottom corner of the window. It would not budge with Windex, my fingernail or alcohol applied to a Q-tip! Finally though, the rubbing alcohol took effect and I was able to remove the mark. I wish they had noticed it before they left. My only other suggestion for improvement is that the fellas carry a small dustpan to clean up any debris. I feel that part of paying any service contractor should include them cleaning up after the job. This extra step would have earned them that fifth star! In conclusion, I was very satisfied with my overall experience with Placerville Glass Co. and would recommend them (hence this review!) read more

Terrible customer service after the sale. Office staff made a mistake and gave me the wrong door and was then outraged when I didn't want to drive back to make the exchange. They also wanted to charge me $85 to bring the correct door to my house. Find someone else. read more

Installation of windows: As an update on my previous review, I must say that the installment part of our interaction with this company was underwhelming. While our experience with the office staff and Rob was good, we wouldn't have them install windows again. After ordering our two windows, the two installers that came out came across as unfriendly. Upon arrival, they told me what company they were from but not their names, so later I got their names by asking them. The kitchen window was put in fine, tho I did have to ask them to clean off some of the sticky residue from the stickers, and the dirt that just comes from putting it in and carting it around. After they were done with that window, there was dust all over the counter and the top of the back splash, some of which they had cleaned up, but I ended up cleaning up a great deal more than I would expect from a professional crew. The front large window that was causing them some problems, still had a sticker on the inside top that was very visible, which they could have removed. Also, at first they put back the old trim, but that trim wasn't deep enuff to cover the edges of the window frame. But instead of telling me that it required new trim, they put it up without a word. I saw the trim in place and it looked poorly done, so asked them to take it down. Granted, they went back to their shop for more appropriately sized trim pieces, which I appreciated, but then without asking me if I wanted to paint them to match the other trim, they put one set up, and then I stopped them before they put up the high window trim. They also just tore down the trim that they had put up, leaving all the nails in the siding, and from above, there was tons of old putty and wood pieces that they hadn't bothered collecting. After they were done, we found areas that had been clear of sawdust, dust, and particles b4 the job, but then were full of them after the job was done. I had to point out and ask for cleaning on the window frames and window that was easy to see. Also, the walls in the entry way had dings and paint gouges which having had recently repainted and touched up were not there b4 the work began. I would say, however, that this is not an unusual finding in my opinion. It is the rare work crew who is as careful about dings and dirt as the home owner obviously would want them to be. read more

They came back a second time and the doors were too small! If they can't even do a simple job like replace closet doors, I don't know why anyone would hire them. read more

Great service! The guy that came to replace our windows was on time, quick, efficient and super nice. He replaced 3 windows in 30 minutes. If we ever have to replace windows again, we will be using Placerville Glass. Thanks guys! read more

I called this company on a Friday after noon. Monday, 11am, the tech came out and fixed the window onsite, on time, and hassle free. I tried Mother Lode Glass before them and it was a mistake. MLG showed up hours early, didn't get the job done, and charged almost $50 more than Placerville Glass. I'll be referring everyone with a broken window to Placerville Glass. Couldn't ask for more! Would give em 6 stars if I could! read more

I had every intent to give a 1 star rating when I was in the process of my transaction. BUT, I understand mistakes are made and things happen... and when Rob called to make things right he DID. That is what makes business in a small community worth dealing with, the quality of work received was 10 starts!! couldn't be happier with how our custom shower turned out. And again Thank you to Rob and Ann for turning what could have been bad into good, you guys really did make things "right" and for this 5 starts! read more

I would NOT recommend this company strictly on customer service. They left our house about 1 hour ago and I started looking for a review site on their website.....surprise...none there. I order 13 window to be replaced. They quickly came to measure, take a credit card and order the windows. When calling about installation, I was told that this would "be a 1 day job" as there would be 4 people coming. I negotiated for the exterior trim to be installed also. I was not told that all of the interior trim would also need to be removed....As the installers were not "finish" people, we decided to not have them reinstall the interior trim. The "day job" extended into a second full day and they were still not done. The house that was having the windows replaced was my mothers house and no one lives there. The company knew that we would be making the almost 2 hour drive to be there with the installers. After the second day, the installers stated that they would be back again the following day to finish up at 0900 so my husband spent the night and waited for them the next morning. At 10:00 the owner called and said that they would not be there and "maybe" they could come back the following day sometime in the afternoon. "He was trying to make everyone happy" He did not apologize for wasting my husbands time and tried to blame me as they were installing trim. I informed him that that was on our contract then was told that I caused him to have to purchase a nail gun.....WHAT.....I gave them a deposit of $3,000 on my credit card and that same card was charged for the remaining charge. It would have been appropriate to ASK the customer PRIOR to charging a credit card how they would like to pay. They were quick and courteous to bid and order for the job but that was the end of it. The installers were fine....it is the owner Rob....and office staff. Suzanne J. read more

Needed a very small project done for my business, and they were awesome. We had made a mistake on our end, but they corrected it for free, and did it right away. Great customer service. read more

Ordered a piece of glass for my fireplace from Placerville Glass on 11/20/2014. Having been in the middle of a huge house remodel at the time, I completely forgot to pick up the glass after it was completed. Over a year later, I called to see if they were still holding it for me and, for obvious reasons, they had already thrown it away. The owner, Rob, got on the phone and related they have a 30 day policy in place (the customer must pick up the glass within 30 days of the order). I obviously wasn't happy with this information, but understood my liability in the situation. A few minutes later, the office staff called me back to say they would make me another piece of glass at no additional charge. This company didn't have to go this extra mile in order to keep a happy customer.....but they did; customer service at its finest! I will continue to use them and I will strongly recommend them to all of my friends and family. Thank you Placerville Glass. read more