I've had issues with this places for 2 years now, but since it's a pain to change the dr on my…read moreinsurance and the care was OK, I sucked it up for me and my daughter. My husband was overcharged for mediocre care and has been paying out of pocket for his own care elsewhere. They take forever to call you back--one time the receptionist forgot to check me in and I was waiting over an hour for my appointment. They've canceled on me a lot and have very limited availability. They just canceled on my daughter Friday afternoon for her Monday afternoon appointment. When I tried to reschedule, nothing would work until 6 weeks later, meaning my daughter would go without a cleaning for 9 months. Mind you, I scheduled 7 months prior and they gave me not even a full workday of head's up. It seems like they prioritize a revolving door of clientele over building clientele from good service and care. We'll find somewhere else.

We began using this office due to limited in-network options and urgent family circumstances…read more Unfortunately, we have had ongoing concerns about both billing practices and quality of care. Two years ago, my nephew was billed for nine cavity fillings in one visit, which did not align with his (age 19) understanding of the treatment he received. We raised the issue with insurance, but never received clear follow-up regarding the review. More recently, I attended my niece's cleaning appointment, which lasted about ten minutes. Given her previous concerns that her cleanings felt ineffective, this was troubling to witness. Between questionable billing and very brief appointments, we do not feel confident in the level of care provided. I would encourage others to carefully review their statements and ask detailed questions about treatment.

I came to this dental office on the recommendation of my partner, who's been a patient here since…read morechildhood and always spoke highly of the care they received. Based on that, I was genuinely looking forward to becoming a patient myself. While the staff were kind and the care itself was great, I have to express major concern about how billing and insurance transparency were handled. I'm 30 and relatively new to having health insurance. I've always been cautious--some might say overly cautious--because I've heard too many horror stories about surprise medical bills and unclear insurance coverage. That's why I was very thorough in asking upfront about the cost of my treatment and whether anything might be billed later. I was told clearly that my insurance would not cover the deep cleaning due to a waiting period, which I understood. I made it very clear that I was fine paying out of pocket, but only if the amount I was quoted was the total and that there would be no additional charges later. I double-checked before both of my appointments and even again while paying--each time, I was reassured that the amount I paid was the full and final cost. Then I started receiving conflicting bills. One person told me I owed $325, another said $773, and yet another said $441. This inconsistency is incredibly frustrating and has completely undermined my trust in their billing process. If you're someone like me who needs cost clarity and peace of mind, I would not recommend this office. The care may be great, but the lack of transparency on billing is deeply disappointing. The update is that they recently gave me a treatment plan with all these added numbers and notes on this sheet which is totally different then the ones I've received in person after paying for my services honestly it's kind of ridiculous . Especially when I explicitly asked for transparency and nothing that was written down was spoked to me at all.

I have always had an excellent experience at Hidden Lakes Dental…read more I see Dr. Petrilla and my usual hygienist is Melanie. Both are friendly, professional and do excellent work in explaining every procedure that is needed, while making me feel comfortable and alleviating anxiety. I had a recent situation where I needed and implant and the referral as well as entire process and the way it was handled with Dr. Petrilla showed me what a professional yet extremely caring person she is. My last appointment was for the first part of my crown. Both Dr Petrilla and her assistant/hygienist, Cynthia, put me at ease. Cynthia was on top of giving me water rinses and making sure to keep my mouth clear with the suction tool. They are constantly communicating to make sure you stay calm and comfortable. I have had other hygienists at this practice and every single one was friendly and accommodating, while doing a great job with the cleanings. My husband found this practice, and the rest of my family comes here as well. We are referring more and more people here, and everyone is happy with the treatment they are receiving.

I had been going to this dentist for 12 years and switched as of two weeks ago. My daughter was…read moreplaced in braces in the summer of 2022 and she still has her braces on. Roughly a year or so ago the office staff was changed and that's when we started to experience issues with scheduling. We would show up for an appointment and be told we didn't have an appointment or were unable to schedule an appointment. The final straw was two weeks ago when "office manager," Erica told me that my son had an appointment that was missed and I knew nothing about because they hadn't updated records to reflect my new information but keep in mind my daughter also goes there and they have correct information for her doesn't make sense. After a heated exchange I asked for records and kids were switched. I took my daughter to new dentist and was told the four teeth there were pulled by Dr. Seth for install of braces didn't need to be pulled and that Dr. Seth used a 30 year old technique to do my daughter's braces in addition to many other things. I couldn't believe this now my son has an appointment and I'm upset because how many other things were told to us or done that didn't need to be done. I WOULDNT RECOMMEND THIS PLACE TO ANYONE. STAY AWAY!!!!! I gave 1 star because a star rating needed to be added to post.

Well I haven't had any issues with the regular Dentist but had an appointment today 11/17/23 with…read morethe Orthodontist for a consultation for my daughter braces and this lady was so dry when entering the room. She did not introduce herself and definitely not friendly at all. You're examining a child and you're just blah! This place seems like they cater to the Spanish community anyways, I seen the interaction between others and let's just say it was totally different. My daughter felt uncomfortable and was ready to GO! and we will NOT return for any work whatsoever. It's way better dental offices that will welcome you no matter if you speak English or Spanish. I will never recommend this place.

Wonderful staff, great availability including evenings, and reasonable pricing. I highly recommend…read morethis dental office. My parents go here too and love it as well. Excellent quality.

This is a terrible dentist office. I had a tooth extracted the day before Christmas. It took 2…read morehours and 45 minutes to make sure I was numb. That was only because the dentist that owns the place came in and jammed a needle the size of small TV antenna into the roof of my mouth causing my nose to go numb within minutes. Needless to say that really hurt. After that, it took another 15 minutes to pull the tooth and sent me on my way. My head was still spinning, i felt as though I needed a few minutes to recover. Nope. "your done, the doctor wants to see you in 2 weeks". That was it. They scheduled a follow-up 2 weeks later for 3 PM on a Thursday afternoon. I arrived 5 minutes early. After sitting in the waiting room for 50 minutes, I decided to ask what was taking so long. As the young lady turned from talking to the other receptionist, she said they were preparing a room for me right now. I believe this to be a rehearsed response to counter people like me who value their own time. I sat back down for about 2 minutes when the dental assistant came out and called my name. As I walked into the room 2 dental assistants were walking out of that room with their hands full of whatever they had just picked up. At this point, I knew I was given a rehearsed response and I was now seeing red. There was no apology, i was simply asked to sit and wait for the doctor. I asked "how long will that take", not without frustration in my voice, her response was 10 to 15 minutes. The red I was seeing now became blurry so I simply left to avoid showing up on a tik tok video. This was nothing less than a dentist office staff that incompetently overbooked its patients for the day. The fact they took 3 hours butchering my mouth to extract my tooth 2 weeks earlier should have been a red flag for me. Well, dear reader, this is your Red Flag. You should go somewhere else.

Amazing experience with Zoom whitening. Becky, the dental assistant / hygienist, was professional…read moreand courteous every step of the way. She was patient and well-informed and explained every step so that I would be comfortable throughout the entire process. We shared a room for a little over an hour because she made it efficient, and she had a great sense of humor. It was my first time - the stinging and tingling over the next day weren't fun (but it's gone now, a day later) and my teeth are already pretty white naturally, so I probably won't be doing another Zoom session. But if I did, these guys would be my very first choice. It was cost-effective ($100-$200 less than competing options) and they had some limited availability (vs. other places, which were more expensive AND less available), so I can't say enough good things. The office looked clean and professional, and the dentist who came in for the quick inspection was extremely nice - Dr. Taqvi - and if I were living in the area, he'd be at the top of my list. The front desk staff was hit or miss - some of the folks were extremely nice and courteous, while others (and I think this applies to the call center staff in DG) were not so nice and not so helpful. But overall a great experience!

Practice went to hell in a hand basket once an investment company took over. They do not notify you…read moreof any refund until you checkout from an appointment. Daughter sent eight billing letters at one time! What business does that. Loved my dentist but in this case when something is broke, I had to fix it by leaving after many years.

I have been patient of Dr. Emad Zaidi for quite a while . He is very courteous and does an…read moreexcellent job in taking care of dental problems. Today I was with Dr. Ramy for molar extraction and he sure did a wonderful job . No pain as such and extracted my tooth comfortably. I will highly recommend him to any one interested. Solace dental office staff and other technicians are very efficient and take care of patients in a timely fashion .

I have been a patient at Solace Dental since before Dr. Zaidi took over several years ago. They…read morehave renovated the entire office and seem to have the state of art technology. I'm super impressed with how well the practice is doing. I do feel a little bit that they try to "up-sell" me while I'm there, but no one is pushy about the additional services they offer. Dr. Zaidi is personable and friendly. I choose to bring my kids to the same practice after they were born because they really make you feel at home, when many are terrified of the dentist. I am about to embark on an Invisalign journey to straighten my teeth after having braces as a teen. Although I was originally somewhat hesitant to use my long- standing dentist over an orthodontist, I felt secure after finding out about Solace Dental's Gold invisalign provider status and having all my questions answered confidently. I will update my review upon completion of the treatment.

I have been coming to Shining Smiles for several years now…read more First, the good: All of the dentists that practice there are very nice. They are knowledgeable, and they take the time to explain what exactly is going on with your teeth and overall oral health. The techs that work there as well are also very nice and pleasant. It is close to my home, and the scheduling is very flexible. I also like that they all offer Netflix to watch while you wait. Now the not so good: Yesterday, it took quite a while for me to be called in the back, exactly 35 minutes. The tech apologized for the wait, which I did appreciate. However, the waiting room was also not up to par. When they first opened, the decor was very nice and trendy. Now the seating in the waiting area is very dirty, there are rips in the couches, and the decals are peeling off the walls. The other complaint I have is that each time I go for my appointment, I see someone different. I'd rather be able to see the same dentist. Since I've been going, I've seen at least 5 different dentists. I did really like all of them, but it's always someone different. I think I will be looking for a new dentist office. *Update-- I decided to give them another shot --I was pleasantly surprised they got a new couch. And the dentist I just saw, was the same from my prior visit.

Avoid this dentist at all costs. Doctor Shah poorly communicates dental issues and is ALWAYS LATE…read moreto attend appointment. The front desk is rude and the cross eyed manager likes to argue to bill you more for the dentist's benefit. Doctor Shah had to fix a minor composite bonding on my tooth multiple times because it was poorly done, forcing me to come in over 5 times in less than one year.

Dr Erik was very concise and explained all the options and costs upfront and very clearly…read more Excellent care by the whole team, including the hygienist and others and the office staff were very friendly as well. This is going to be my Dentist for all my future visits.

Dr. Eric Moy was clear and concise explaining what work I needed and what my options were. Quick…read morework and was very conscientious of my experience, making sure I was comfortable during the procedure.

I went there today for x-ray and the Dentist plus the staff were so friendly and very professional…read more I highly recommend. Definitely will go back

My husband and I (along with our 4 kids) have been going to Dr. Chokshi for over 16 years. I can't…read moresay enough good things about this dental office. They are all so kind and responsive. You can easily get an appointment when you need one. We never wait long. Dr. Chokshi is so patient and good (I am always so anxious, but shenputs me at ease). My kids love coming here since and have been coming since they were 2 years old. Prices are affordable, and recently when we lost insurance, Dr. Chokshi was able to work with us to keep our teeth healthy. There really is no better dentist.

i have written multiple emails to the CEO, to the Regional manager and to the Owner of the Aspen…read moreDental at Bolingbrook Illinois requesting them over and over again to honor the warranty for the comfilyte dentures that have cost thousands of dollars to get and they supposedly have 7 years warranty. The dentures are defective as they split in half after a year. NO RESPONSE. I am planning to call the Illinois Attourney's office today and file a formal complaint.

Absolutely crooked! Didn't do the work and charged more than 6 times what their estimate was. I…read morewent for my first visit and they said I needed a deep cleaning, and said it would take an hour per side. They gave me an estimate of $228.20 for the work that they ended up doing. The actual work took less than 10 minutes per side making me question whether that was a deep cleaning, or whether I really needed one. Then they charged me $1418. Also , very difficult to communicate with. They don't return calls as promised. They put you on hold if you get through and after a time, your call is transferred to another message that says they can't talk to you now, but you can leave a message. But there is no way to leave a message.