I really cannot give this place even one star but I'm forced to. I have never had bags under my…read moreeyes ever! and slowly over the month since getting a facial, I have droopy bags under my eyes I have gotten facials before at different places., and never had this happen before. The only reason why I visited massage envy is because somebody gave me a gift certificate massage envy is way overpriced. I had a $75 gift certificate and I still had to pay $10 for a facial. That's ridiculous. I don't recommend this place to anyone SAVE YOUR FACE!!!!!!! AND MONEY!!!!!!!!!

I have been an ME member for some time now. I started in Washington State and moved to NC in June…read more2022. So far I have been extremely happy with everything there/of course you do have to book so far in advance due to not having appointments available for a while/same as in Washington. I am writing this review for the Therapist I saw. Alyssa. She is AMAZING!!! I have had my share of Therapist over the years and have a couple favorites and I must say she is definitely my top 3. Amazing, did everything I have always wanted a Therapist to do. I highly recommend her!

This place was so cute! Super nice people. I got the deep tissue massage and loved it. As well as a…read morelash lift that lasted about two months.

I just moved into the area and was looking for an affordable yet clean location to get my lips &…read moreeyebrows waxed. I had scheduled an appointment online with Nikki. I love that this business offers online booking because I was able to book my appointment while on my lunch break without having to give up any of my free time. Upon arriving at the salon, all workers in the store were following the guidelines laid out for businesses during COVID. Nikki was extremely professional and did amazing work! I believe she is the owner of the establishment. She made me feel extremely comfortable and always made sure that I was doing okay throughout the entire experience. I was able to try out "sugaring" for the first time at this salon. It was much less painful than waxing and did not make my face break out hours after my appointment. The inside is clean and very welcoming to all of its guests. I will definitely be back for another appointment with these wonderful ladies!

My Second trip to this spa and Very relaxing, The ladies that work the front desk are always very…read morenice and welcoming. Smells amazing and you start to relax as soon as you walk in! Highly recommend Stephanie or Christine they both are amazing. These ladies are really in tune​d​ with your muscles and your reaction to what they are doing. Everything they did was amazing! Talk about a good hurt! I love a massage therapist with strong hands. This was an awesome​​ experience​ and I will be going back. the attention to detail when it comes to how your feeling and how your body is responding is important, Both therapists​ were aware of my body and responses​ to their treatment.

I had my first Botox injection and paid 380.00 for my forehead only. I still had movement and had…read moreno follow up appointment which I was told if I come back in two weeks if I needed more it would be free. I had to call back and make an appointment and it was over a little more than two weeks. I got more Botox injected in forehead, between eyes and added crows feet too. It cost another 200.00. It was Not free. They did not take an after picture to compare during the follow up. I'm two days in and see no results and still have movement in my forehead and between eyes. Bobbi said she almost used the wrong syringe on my forehead because someone else put it in her room. That it would of hurt and been bad. So I can't help but wonder if I was injected with something that was a not Botox.

IN ABSOLUTE SHOCK!! BEWARE!! My husband booked a Valentine's Day package for me so my massage was…read moreon February 15th at 4:45. I arrived to the spa at 4:05. When I walked in I was asked if I needed to use the restroom and then someone had walked into the restroom so I was told to sit down in the front. In the package it says to arrive 30 minutes early to enjoy mimosas and sweet treats. I did not get taken back to the relaxation room until I stood up and said something. They were too busy chit chatting than worrying about their customer. Finally I was taken back to the relaxation room about 10 minutes before my massage. When I walked in I was shocked they had camper chair for us to sit in, in a so called "relaxation" room. I literally had to chug down my drink and sweet treats before my massage. Finally the massage. ABSOLUTE worst massage I've ever received. The lady spent more time putting the mint oil infront of my nose than actually massage my neck and shoulders, which was literally suffocating. I was also told that hot stone would be included. I had maybe 5 minutes of hot stone on my back and then another 5 minutes of her massaging my back. I'm carrying around a newborn and toddler all day so that was extremely upsetting. My husband booked this massage as a postpartum gift since I just went through an emergency c section and he just wanted me to have a day of relaxation. I left there extremely upset and frustrated instead of feeling good. I ended up leaving a review that night which I've never left a review in my life. And then they replied and was told in the reply if I was open to it they'd like to discuss this further. I called the spa 3 times and the first time I called I was told I would probably just get a refund and that I would be getting a call back. Every other time I called I was given the runaround and told I would be getting a call back. Finally this morning I called and spoke with the owner. The owner was not nice at all and told me because I left a review she will not be giving me any type of compensation. She literally said that because I left a review for the public to see she will not be helping me. I didn't know that I wasn't entitled to leave a review of my experience and because I did I will not be helped. Absolute insanity. Worst customer service and WORST "spa" I've ever been to. Stay away from this horrid place.

By some stroke of luck I was able to get in last minute for a 45 minute massage and I couldn't be…read morehappier. I got onto the waitlist for a 4:45 via the website but then texted the business to let them know I had some flexibility with the time to hopefully up my chances of getting in. They were super communicative and got me set up. Such a clean and inviting location and the staff is great. I am an LMT so can be a tough customer but had no complaints and left feeling relaxed and refreshed. I will definitely plan ahead on my next visit to Jacksonville so I can get a longer session!

A Masterclass in Medical Incompetence and Poor Management…read more This facility is an absolute joke. If you are looking for proactive care, competent front-office staff, or a medical team that honors its own protocols, stay as far away as possible. The Waiting Game- The process is a mess from the start. It took four months just to get a referral approved and an appointment set. Once you actually arrive, checking in is just a formality to sit in the lobby for what feels like an eternity, only to be rushed through the actual exam once you finally get into a room. Inflexible and Narrow-Minded Care- Don't bother asking about any secondary concerns. They strictly refuse to look at anything not explicitly mentioned on the referral. Even if you are sitting right in front of them with a visible issue, they won't lift a finger unless the paperwork allows it. Their "knowledge base" seems entirely dependent on cutting pieces out of you, the doctor explicitly stated she had no idea what my skin was doing and that a biopsy was the only solution. Broken Promises & Gatekeeping- The most egregious failure, is the lack of communication between the physicians and the administrative staff. The Agreement- The doctor told me it was "impossible" to diagnose without a biopsy during a flare-up. She instructed me to walk in immediately during a flare so they could finally get a sample. The Reality- When a flare-up finally occurred, I called to confirm--only to be met by Heather at the front desk. The Result- Heather flatly refused to honor the doctor's instructions, refused to consult with the doctor, and told me it would be days before I could even get a call back. This office is a revolving door of delays, ego, and medical negligence. Save your time, your money, and your skin, go somewhere that actually values patient outcomes.

Great caring doctors. Thankfully they correctly diagnosed a basal cell carcinoma that another…read moredoctor misdiagnosed a year prior. Highly recommend

Kalie's spot is gorgeous, clean and very comfortable. I got the Ancient Alchemy facial and it was…read moreamazing. Kalie has extremely gentle hands and makes sure you're comfortable the whole time. The vibe is immaculate, and Kalie is a goddess!

I got a facial with Kalie, and it was so relaxing! The products she used didn't leave my skin…read morefeeling greasy, which I really liked! I loved the way the salon was decorated! Kalie was super sweet to chat with and very knowledgeable about skin and the products she used! I will definitely be going back!

This is only my second time at Ulta and it's gorgeous .. I came for some cream I wanted but ran…read moreinto an amazing gentleman named Michael that works there..he's so kind and took time to go over skin care with me.. that man had flawless skin so I wanted some secrets.. lol.. the entire staff is nice, helpful and always kind when I go in..prices are little high with some stuff but they have amazing sales! They were very helpful to me today.. looked up product I was looking for, came out from register to show me where it was and showed me few other things near what I wanted..very informed visit today

I had a wonderful shopping experience at this location. The staff was pleasant and offered…read moreexceptional customer service. The store was stocked neat and clean. I purchased items from Good Molecules and Sol Sanjaniero. They also have a stylist at the blow bar. I saw a natural hair client being styled during my visit. I enjoyed shopping here and look forward to returning.

This was my first experience and it will not be my last. Molly was excellent. I received a 1 hour…read moreservice. It was totally worth the cost. The office was nice, clean, and inviting. I was given just enough information and then was left alone to relax on a warm massage bed. Already scheduled a follow up.

I was in search of a good place to get my eyebrows done in the Jacksonville area and found Beauty…read moreElements through Facebook recommendations. I'm so very glad I took those recommendations because Renee is one of the nicest and most bubbly people you can meet!!! Not only is she friendly she's also knowledgeable in what she does and will go through the whole process with you. She will do a consultation with you before she even begins. She'll ask what you would like done and give recommendations on what she sees for you. During the process she will tell you exactly what she's doing and she's very thorough at what she does. She also makes sure you're comfortable and you don't really feel the waxing process. She's great at keeping the conversation going and by the time she's done you don't realize you've been with her for a while. I would highly recommend coming here! I love how my eyebrows where shaped! I also got a tinting done and I just love what Renee did! Her prices are very reasonable and she offers other services! You'll find Beauty Elements in the center of the buildings that Google Maps takes you. When you enter you'll hear the chimes they have on their door and will be greeted right away. The first person I met was Midge. She's one of the ladies that works at Beauty Elements and she's very friendly and welcoming. She was also nice enough to offer me something to drink while I waited for Renee. The space they're in is nice and comforting. Again, I highly recommend coming here if you need an eyebrow person!!!

I visited today while staying with family. Kelly took me right away and I love how sanitized this…read moreshop is keeping it during COVID19. Kelly was amazing. She made a way out of now way with my eyebrows. She took her time, was very professional and discussed options for tinting and micro blading services. I only did threading today but I love it !!!!!! I love the outcome. Shaped and full. Can't wait to return.

Mrs. Jay is TERRIFIC!!!!!!!! First time getting my eye…read morebrows threaded, she did a perfect job. She listened to what I thought I wanted and used her creative expertise to make them better than I thought I wanted :) She trimmed my hair and evened out parts of my hair I had no idea were so uneven. Absolutely wonderful gal with great expertise and service Thank you Mrs. Jay!

Love the calm soothing sounds and decor... had pedicures done for my mom and myself was heavenly…read more Did the lavender package and get mask.. scrub and pedi... service personnel and perfect

Great for massages but waxing is a definite NOOOOOO. Do not go here for a wax. I went for a…read moreBrazilian and left bleeding. I wish I had heard of the horror stories of this place before going.