This is my favorite Planet Fitness. I have been to the one on Evans (wrote a review), and the one on MIssissippi (also wrote a review). The staff are especially welcoming, polite and helpful. They always greet me with a smile, and also make a point of saying good-bye and wishing me a good day. They don't have to, but it makes it all the more pleasant to go there. As for the equipment and facility, it's set up perfectly and the temperature is perfect as well. I recommend. read more

Great gym Kaitlyn helped me maneuver through a difficult situation yet she did it within policy. Thanks for maintaining a great gym. Strongly recommend read more

How long does it take to call a plumber? There are two urinals in the mens locker room. One has had an "out of order" sign on it for close to three weeks and the other doesn't flush. So it's obviously out of order, too. This locker room smells like an out house. Absolutely disgusting. And just lazy. Call a plumber, get it fixed! read more

Don't waste your money going to this gym with incompetent managers and customer reps that have no idea what they are doing. I signed up in January with the black membership so that my daughter and I could go together. After a month, that specific location just didn't work out because of drive time and I ended up getting a membership at a different gym closer to me. The annual membership fee of $49 was going to charge my card and I called a week before to see if it can be waived because I only used the gym a few times in a month span, so I didn't see the purpose of being charged the $49 for the annual fee. When I called and spoke with Anthony, he assured me that as long as I canceled my membership in person before the 1st of month, I would not be charged the annual fee. I went in person to talk to the front desk and cancel my membership, when I arrived they canceled my membership and said that I would have to let the charge run through my card and they would have a manager refund it back to my card, so I said that was fine. When I called back after the charge went through, I spoke with Kaitlyn the manager and she said that they didn't do refunds once it goes through but she would email her manager and cc' me on the email, well that never happened. They ended up charging the two cards on file for the annual fee and a late fee! I had to call both banks to get the charges removed and file claims for both charges . I have now called at least 10 times and spoke to Reid (another manager) who also has stated he's been trying to reverse the charge. It's been 2 months now and they still can't figure out how to refund my money. Honestly I would have been fine with paying the annual fee initially but it's been a nightmare working with them. read more

No one there to open at 840 on 12/26 when it was supposed to be open at 6am. 10 people outside waiting, phone mail box full

I like coming to this location. The associates are nice and polite and the place is clean. The showers are nice and usually there's a hair dryer. I find a corner and can do yoga which makes me happy. read more

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I been coming to this gym close to 3 years. There was a time when things were falling apart and I blame it to covid. Since last year, it got way better. There is people constantly cleaning the floors, the equipment, bathrooms, all day. the place is sparkling clean! read more

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I come to this gym 5-6 days a week because it's the closest Planet Fitness to my house, and I've been coming here for about 3.5 years. I love coming here and seeing all the amazing people behind the counter. Not only do they always show up, but they're also friendly, fun, likable, professional, and everything you'd hope for. I can truly say they've become friends of mine and brighten my day. A special shoutout to the AM crew: Jae, Ethan, Sara, Amber, and Brandon (I'm probably missing a few, but you're all incredible). Thank you for being so awesome and making this gym such a better place to be! And thank you all for always staying busy to keep it clean in here. These amazing humans are always taking care of business, cleaning floors, machines, etc. I love it read more

Very clean gym. The equipment is well maintained. The employees are very friendly. Nice layout, and easy to get around.

Absolutely a joke. Two idiots behind the counter young lady and man, awful and lazy. They want to do everything through the customer app... no problem, show me how. Too lazy and then want to talk rough to you about I. Stay away from this crap gym. Oh and did I mention they cancelled my Black Card membership without my authorization stating they have that authority. Yeah ok. read more

Planet Fitness - Beware of this guy. - Gyms Near Me - Aurora, Colorado

Just a quick update. The cleanliness of the club has improved immensely. The staff too has gotten better. They are more positive, more attentive, and seem to take more pride in the club. One thing I think that this club should do is to stop broadcasting Fox News and any other far right media. For an establishment/organization that praises inclusivity, diversity, and acceptance, one can only wonder why they broadcast this hateful crap while one works to improve their life. read more

I had a membership since 2020. I've called multiple times stating that I needed to cancel my membership in the gym. What is the point of wasting my time to go to the gym to cancel if my signature was already on file in the system when I signed up for the membership. What is the point of that??? The MANAGER there was not helpful to me whatsoever and gave me kind of an attitude because I walked in the gym to cancel my membership. I haven't even been to the gym since 2020 and let's see... oh right it's 2022 now almost 2023. Please remember if you guys sign up for the membership they going to keep charging you until you walk in the gym to cancel it... alltime fitness is way better than this rip off gym read more

The morning staff is extremely nice and helpful. However, Pam has made it very difficult to enjoy my afternoon workout. There's been multiple incidents where she has been rude and unprofessional. The first interaction we had, she pretended to be the manager and when I addressed the situation with another staff member, they confirmed she was not a manager. Secondly, the gym closes at 10PM during the week (if you workout you track your sets and TIME), well she walks around 20-15 minutes before the gym closes and tells everyone the gym will be closed in 5 minutes. She interrupts the sets in a very rude manner just to inform SHE'S READY TO GO HOME. Now I've been going to the gym for a couple of months and today(05/22/24) she stopped me on my way in and asked for my picture in a rude manner. As I'm talking letting her know I'm in a rush to get my sets in, she lets me know she's 'done' taking my picture. Not only did she take my picture without my consent, she ruined my workout. I'm sure Pam hates her job, therefore, if you run into her just walk the other way. She's not worth your positive energy. read more

So far so good. This facility is very clean, well-kept, and well-appointed. The gala at the desk, Angie, was very friendly and walked me through the club to show me what all I have access to. Being a black card holder I have access to water massage chairs, massage therapy chairs, and other various types of therapy that is exclusive to black card holders. Looking forward to spending a lot of time here as long as my motivation can keep me. read more

Absolutely love this gym. I come here like almost everyday. It's amazing considering it's clean and has a ton of equipment. Compared to other gyms I've gone to, it is not too overpacked and honestly a better environment. I go to lifetime as well and I rather come here usually. The staff here amazing. I don't think I've met a single one of them that is mean or disrespectful. In fact, they are so helpful providing tips and great to just talk to. There's a ton of parking outside and always a good time to come in here. The price here is cheap and quality stuff here. Overall will definitely be returning in the future #kevinapprovesandlovesit read more

I like this location. The staff is friendly and helpful. It's cleaner than other gyms I've been to. The atmosphere is very nice. Every other patron I've run into have been polite. It's never too busy so a quick workout is possible. The equipment is kept in good condition. Overall this is a nice place to workout. read more

This one is not as good as the one few miles south near Mainstreet. There are way too many treadmills and ellipticals and not enough weight machines. The ones they do have are 3 feet from all the cardio traffic. This is odd because this is the only two story PF I've been to. I went upstairs only to find more treadmills and ellipticals. Well, the only row machine was up there too. If you're able, go to Mainstreet and Parker much better laid out and much better weight machines vs cardio. On the upside, this one was very clean and not as busy. read more

This place is clean and never really packed so I don't have much to complain about. Tons of parking, bathroom is big. Teens at the front are completely useless, but they're just here for a paycheck so what can you do lol. read more

Mens locker room is down to only one working shower. It's been this way for months. Hopefully someone from corporate will read this and take action because the staff at the club is not capable of maintaining it. read more

If I could give less than one star I would. The staff was extremely rude to my family for no reason and when called out about it, they cancelled the membership! You need customer service and tolerance training for the staff. I will definitely spread the word about how you treat your customers! They were absolutely humiliated and people will hear about it. read more

Staff is friendly Facility is clean Love the black card option Prices are good Convenient location read more

They don't even try to be respectful of mask mandates- management doesn't care if you contact them and employees care even less. Cancelling my membership for a club that cares about health and following rules. People walking around everywhere with no mask. read more

Absolutely awful customer service. Would not recommended this place to anyone with how disrespectful they are including management.

It's fine to hire teenagers but when problems arise such as fees and contracts it's just frustrating dealing with them at the front. I know they don't care and I honestly don't expect them to but with a discounted service experience, this gym should not be charging the amount of fees they do. I've been going to this gym after leaving lifetime to cut back on expenses for only 2 months yet have now been charged over $100 for the startup fee and annual fee combined. Again this is only 2 months after the initial sign up. And it's $60 to cancel. Lifetime fitness would've been the same at that point and I had never been talked to the way they do here. I should've looked into the contract more but I was trusting that this was actually a better deal and that the wording would not be deceitful but it was. And the same day I signed up I get an ad for no commitment no annual fee which is also irritating. If the girl at the front would have been apologetic or even waived the annual fee, I would have happily stayed and continued my membership. But at this point I'm pissed with the entire thing and her attitude does not help the situation. How a situation is handled goes a long way, and not only will I not be paying anything to PF anymore I will not be saying good things to anyone. This isn't an attack on that girl but PF simply needs to have better hiring practices for these types of situations. read more

Friendly stuff, always cleaning when im there. Its quite "planet fitness = no critics". I really like this location.

Don't use this gym if you ever expect any type of customer service. The Manager, ASH is horrible. When made an appt to meet him at the gym to take care of an issue, he didn't show up. I left a message, he never called, I have called and left multiple messages and still he never calls back. There is no way to talk to or get in touch with the franchise owner as ASH wouldn't give out the name and the email he tells you to use just goes to him. I don't know how a company with such horrible management stays in business ness. Do yourself a favor and NEVER sign up for this gym. read more

Im having great experience here, the staff is very friendly as much as James the manager. I started coming here to lose weight, and with the cheers from the staff members I have loose 22 pounds in 10 weeks :) read more

This is my absolute favorite place to workout only because the two evening staff members Angie and Alivia. When I signed up I was greeted with a huge welcome and warming conversation. Absolutely amazing staff and again the ONLY reason why I chose this gym Over your big box gyms. read more

Several locations nearby that are open late no contracts or bad treatment here excellent customer service. Clean ! And just fun

I despise this place..my wife and i joined but then were to busy to come in so the only time we went in was after a few months to cancel the membership. The girl behind the counter was able to cancel mine on the spot but said she was having issues with my wife's and it would be done as soon as she figured it out. We moved from Colorado February 5th(she actually left 2 weeks ahead of me) and here it is mid July and guess what...still getting money stolen from my bank account..money for a service that was canceled over half a year ago. The facility might be nice but if they can just take money out of your account whenever they feeling it on a CLOSED membership then they should get some new help or figure some things out..then tell me that sorry they have been closed due to civil and it will be fixed next cycle...there should NOT have been and better NOT be a next cycle. I am turning this over to the fraud protection program at my bank and I suggest everyone check your statements and if you choose I'd figure out another way to pay or go somewhere that won't steal your money!!! read more

You get what you pay for, and at this place, you don't get much. Incredibly unfriendly, inattentive, apathetic staff (which is a direct reflection of the owner/management). Torn material on the machines, mismatched kettle balls, soap and sanitizer dispensers consistently empty or not working, etc. Now, they've even eliminated the cheap cotton towels to wipe down equipment, instead replacing them with rolls of wafer-thin, brown paper towels that disintegrate as soon as they get wet with disinfectant from their leaky spray bottles. When I asked a staff member if they were bringing the towels back, true to form, his one-word answer was, "Nope". So now, the lazy staff has even more time to stand around doing nothing, except to talk to one another. Like all gyms, this place makes money off of people who pay a subscription and don't actually use the facility. The whole vibe of the place just sucks. read more

The equipment may be new but the management is terrible and the customer service from the manager Evy from the first day I walked in was terrible. They deleted my payment information recently and I left several messages for her with no return call. I do not recommend this location. read more