I went there about a year ago for my first time i immediately was called over and they were trying…read moreto put me on a weekly trainer thing i said no multiple times and they were trying to charge me insane prices for a 19 year old and even were calling people on the phone to try and get my money too they are quite literally trying to scam people.Not too mention that same day someone recorded me during a workout and posted me on snapchat trying to clown me.Theres bad vibes there I cancelled my membership immediately.Outside of that the facility is nice but that doesn't give it points for how my experience was.And I was charged like $100 something never again.

Be very careful with signing up for Personal Training. Mohamed, a salesman there, left many…read moreimportant details out such as cancellation fee, number of months in the term, and that sessions were only 25 minutes. I clarified all of these things verbally prior to signing but what was written in the contract was very different. They will scam you into paying more for longer. It is a shame because I signed up for Personal Training to better myself and to get stronger. I knew it was expensive but I felt it was well worth it. People in sales are truly the problem and will take advantage of anyone. However, Jose is an AMAZING trainer. But actually read the contract and do not take the sales guys word for anything.

I have been a member here for about a year. The reason I joined is because I was training with UFO…read moreFitness. The gym moved to a new location and I was unable to reach them by phone because they were open but didn't have any working phone lines established at the new location. Also, they had no internet or computer access to members information. I had to drive to the location to talk to someone about my membership. Also, The gym opened their new location without a dedicated woman's locker room or restrooms for women. They had created makeshift changing areas for women with a curtain type situation without lockers or showers available. Restrooms are in a different location as well. This means that you have to change in one area, use a bathroom in another area and have nowhere to secure your belongings as well as no shower. All the while male members had access to a complete locker room with showers and lockers. I talked to Jim the other day regarding women not having equal access to amenities that male members have. Female members are paying the same membership fees as male members while not having equal access to amenities that male members have. I inquired as to when a women's locker room and showers would be available. Jim told me that they don't have the funds for this construction to be done at this time. He could not give me a time frame as to when this construction would take place. Needless to say, I have canceled my membership. I also had to pay for two months that were left on my contract. Poor customer service and unequal access for female members.

It was not huge but had everything I needed as a senior woman working out! Dumbells, machines, turf…read moreand mat setup, and medicine balls. Desk attendant was great and there were many young people in there working out. Pleasant atmosphere!

This local to Buffalo chain has expanded into Rochester in the past year. This is one of three…read morelocal to Rochester locations. In a strip plaza across from a Wegmans. There's a lot going on in the area. Plenty of parking. The studio follows the format of hour long classes and accountability. They offer various challenges throughout the year. If you like Studio gym formats and an hour long program this could be for you.

My name is Daniel Sharlow and I completed the core body challenge at the Core Capacity Studio in…read moreHenrietta.  The program was great.  I lost 23 pounds and 7.2% body fat.  The diet plan that is provided is strict but it helps you instantly start seeing a change week by week.  I lost on average about 4 pounds a week it is nice to see the change to keep you going during the process.  Their instructors Renee, Mike, and Larry also helped keep me going and pushed me to help reach me goal.  They helped me realize when I needed more weights or if my form was off.  Without the team at Core Capacity I would be living a way different lifestyle (very unhealthy) still.  I have learned how to properly control my diet and how much and when I should eat.  The classes are great! They are structured to help you get your heart rate up and have different levels for where you are at per exercise in your challenge.  If you want to take it up a notch the coach is right there to give you advice and help you out.  I am so glad that Core Capacity offered this challenge and I would recommend it to anyone who is looking to make a healthy change in their life!

Disgustingly messy every single time I go. There are never towels or even hand sanitizer or…read moreanti-bacterial wipes to clean down the machines, huge risk of transmitting infections. They also allow massive groups of kids sports teams to practice any day of the week, even on Sundays. People come to work out in peace and escape the chaos of daily life, not listen to a soccer coach scream at kids for an hour. There is never management there or anyone to man the front desk, nothing is ever stocked, the carpets look like they haven't been vacuumed in weeks. They overcharge for more than a planet fitness black card would cost, and as inconvenient as it is, at least PF is somewhat cleaner and has actual cleaning supplies for use.

I originally signed up a couple years ago as it was in my town, they had that "old gym" feel that I…read moregrew up with. Lots of free weights, etc. At one point before they moved I had covid and then had a physical injury so I was not able to go to the gym for several months. When I decided I was ready to go back I showed up only to find them gone. They did not send out an email, nothing was sent in the mail, they just moved. Example number 1 of poor ownership and management to move and not alert those who maybe haven't been in a bit. But you're still collecting my money and I was fine with that as it was my choice up until then not to ask for a pause or anything. At that point (still not knowing where they moved to) I looked them up and called and spoke with the owner (Erin I believe). I explained I just found out you moved, I'd like to cancel my membership. I didn't beat her up over not communicating the move, just asked to cancel. She agreed. Several months go by and I realized they started billing me again. I was billed for about 4 or 5 months and had my credit card company change cards. I did not realize it at the time but Discover would still push through payments on the new card number from the old one. Months go by again and I realized this and called the gym again. She apologized, confirmed she would cancel, and that was that. A solid 4 or 5 months pass without being charged and I find I'm getting charged again. I dispute with Discover, I call her again and this time a little frustrated I tell her for the third time I want her to cancel. She says yes. Charged again 2 months later I call yet AGAIN and she said she would remember (insert my name) canceling and doesn't. I told her this is literally the 4th time I've talked to you specifically to cancel and was told it would be and it wasn't. Please provide written proof of cancellation to me. She asked if a screen shot would suffice. I told her absolutely not, you are the owner I don't care if it's written in ink and signed personally, please send something confirming my cancellation. I have not been charged since (it has only been 2 months again) but I also still have not received confirmation of cancellation. My dispute with my CC company was reversed because I couldn't provide proof I cancelled any of the times. I would not recommend this gym. I haven't stepped foot in the new location but ownership and management do NOT know how to treat their members and or be professional with subscriptions. Not to mention, let's call it what it was, stole $489 from me that I can date back to and MORE if I could go back in transactions to show. Not talking about the time I chose not to go due to injury, but starting from the first time I "cancelled". Completely unethical and if you made mistakes (3 times, we'll see about the 4th time I cancelled) just own up to it, make it right and stop billing me.

Great Staff, plenty of machines to go around and the cleanest gym I've ever been to. I also love…read morethat its open 24 hours and they don't get you with long term contracts.

Greece, NY location/Typo on zip. I found the facility to be small and congested in the workout…read moreareas. Also, I found it awkward that an employee stands at a podium in the actual workout area. It felt like members were being watched! A front desk staff member seemed uninformed about specific programs! She reviewed and provided member info to a non-member which I found to be unprofessional and a privacy concern.

The pool is nice I thing I HATE is that you have to do your deep end test in the big pool and 16…read morefor the sauna.Gym is fine...

Could use some better leg equipment!! like a hack squat machine or better calf raising machines…read morelike seated and standing calf raising machines. Other than that I could say this place is pretty cool. Don't hate the player hate the game.

Been a member for about 2 weeks and it's a great gym. Very clean, locker room isn't bad. Staff…read morealways greet you at the door.

The best part of my day is heading to VAULT for one (or two) of their fitness classes. The studio…read moreis clean, spacious, and inviting; and I'm always able to find a parking spot on the street. It's hard to have a favorite class or instructor at VAULT because all of them are fun, friendly, and provide you with the best workout possible. I always look forward to my chilled eucalyptus towel after class - a small but brilliant touch that really elevates your overall experience. I also enjoy that I get two guest passes per month with my unlimited membership, it allows me to occasionally bring my friends without them having to pay - I'm pretty sure that they are the only class-based gym that does this. I can't recommend this place enough - if you're bored with your workout routine and want to join a community of positive, uplifting people, then VAULT is for you!

Vault is great! The space is really a repurposed bank vault! I love their spin and boxing classes…read more They are full of energy. They also offer heated (80F) sculpt and yoga classes. I'd love to sign up for an unlimited membership!