I recently nabbed the PF black card because it's cheaper to bring a friend with that price than it is to pay for the amount of day passes I've been using at my normal gym. So I've been trying out all the locations in the area and going to use a similar fair review format for each because every PF location seems VERY different. Location: Sterling where the old Champs used to be in the corner of towncenter plaza right off Route 7 and Dranesville. It's an easy to get to and convenient location for parking and close to lots of restaurants and even a grocery store. It's way bigger inside than it seems it would be given it's actually 2.5 floors with a basement sort of level. 5/5 Cleanliness & Maintenance: This place is a WRECK. Very dirty, broken doors off lockers, stuff strewn about the locker rooms everywhere, lots of puddles and stuff, and just very dark and dingy inside. 1/5 Equipment Availability & Condition: Good range of stuff and everything seemed to be in working order. I didn't have to wait long on many machines. 4/5 Staff & Customer Service: Front desk guy was very friendly and was helpful in quickly accessing amenities. 5/5 Atmosphere & Crowd Levels: Moderately packed; mostly a diverse and younger crowd. Everyone was friendly or minding their own business. 3/5 Amenities: Good availability for black card amenities even though some stuff is older/worn. 4/5 read more

New machines - yay! Unsure why they felt the need to REDUCE the number of recumbent bikes?!?!? Absolutely ridiculous to only have 3 of them. Quite often all are occupied and unable to be used. There is space to add several additional recumbent bikes - please do so. Also need additional fans to help circulate the air. read more

I typically use my planet fitness for when I travel. Do not normally go to this gym when at home, but wanted to use tanning booth so skipped my other gym to go here. Tanning booth was so gross and dirty and had 24 burnt out bulbs and 4 missing bulbs. I don't think that even qualifies as having tanning equipment. Very disappointing. I stayed and used equipment. In full fairness, the downstairs equipment was fine, clean and in working condition. read more

crew worked they are so rude at front counter bathroom ladies is very nasty they need do better customer service

Current review as of 03FEB22: yesterday was my first time back at the Sterling, VA town center plaza location in over a month - and it didn't take long to be reminded of how disgusting the Black Card Amenities are kept, and how much the employees and management don't care about cleanliness or client feedback. I've raised countless concerns with employees and management, taken photos, and visually shown employees the dirty tanning beds and floors of the tanning booths - showing dirt, human hair, and sweat. Most time the same messes were there several days in a row. Members should not have to clean up these disgusting amenities and management should care enough to correct the issue or find a team that will. I've raised the same concerns/complaints for over a year now and nothing has changed. Original Review: Overall, not a bad gym - but the team can step-up the cleanliness, supplies, and client interaction on the gym floor. Half of the staff doesn't seem to care much about their jobs (especially overnight and early morning crews). Usually the weekend crews are the best. I've provided all this feedback to the gym employees and managers over the last year and nothing much has changed. 1. black card: Red light and tanning lights are burnt-out in multiple machines, some of the other equipment isn't working. Tanning floors in stand up units not cleaned, always see hair and other debris left in there. Often times several days later. Rubber floor mats in stand up units are lose and can pose a slipping hazard. 2. Spray sanitizer at cleaning stations smells really strongly like ammonia or vinegar - The foul odors make people not want to use the spray (and leaves hands smelling like ammonia). They need a new product (not to just dilute it with more water. 3. Hardly seen cleaning crew actually sanitize equipment. The commercials on the screens in the gym and in public show clubs being sanitized constantly, and cleaned with advanced/modern equipment. Not this gym. I have however, seen the crew dusting with a regular duster that is used on every single machine without any cleaning/sanitizing solution. 4. Employees should walk around on a regular basis, at least once or twice an hour - catch people playing loud music, not wearing masks, not putting back equipment, etc. 5. Speakers in downstairs area (with smith machines) don't work, which has caused people to bring their own Bluetooth speakers. 6. Hand sanitizer is empty constantly, as well as soap in main bathrooms. 7. Men's bathroom is almost always in terrible shape... no TP, bad ventilation, one stall door has a broken latch, etc. read more

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First time in this specific club. 9pm at night. I walk into the locker room and trash is everywhere. Every shower dirty. Water all over the sink tops. Toilet paper all over the floor and a big load of poop in the toilet with piss covering the seat and floor. All this and the employee is at the desk surfing the internet on her phone. She was nice when I asked to set me up on the massage though so I guess that is something positive. read more

Planet Fitness - How planet fitness welcomes me to a new club - Gyms Near Me - Sterling, Virginia

staffs are excellent but men room was terrible, all shower head broken, staffs did not have ability to repair or fix, they said all must be done by PL corporate. Look likes PL just interested to make profits. read more

The bathrooms are always dirty, literally the toilets haven't been cleaned in god knows how long. The machines are dirty and they don't even do a very good job at cleaning them if they do. The employee ( older girl) was just texting at the front desk ( today at 1pm) and didn't even bother to look up. read more

Called since I thought my membership was transferred from Sterling to Manassas. It wasn't and Manassas staff was giving me the run around. Got a hold of Sequoia at Sterling. She provided the information I needed and was extremely informative. Countless people would be promoted if they had the superb customer service skill that Sequoia possesses. read more

I have been a member for about a year or more. I was impressed initially. Staff was experienced, polite, and effective in maintaining cleanliness and equipment. However, things evolved over time, and not in a good way. I inquired at the front desk. The employee at the front desk eventually looked up from his cell phone. He said they were awaiting repair of the rowing machine (they only have 2). It's been broken for nearly 2 months!! The manager responded to my email with a similarly lackluster response. Two months... Disappointing. read more

I don't know why people are saying that the bathrooms/locker rooms are dirty because when I walked in them, they were clean and I like how it has two levels and the massaging chairs were really nice read more

Absolutely love this place! Plenty of gear and space for your routines. Best to go early in the morning. Very clean. read more

Planet Fitness - Plenty of Equipment - Gyms Near Me - Sterling, Virginia

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This gym just sucks. Everything is always out (soap, paper towels, toilet paper) and never restocked. All the employees just hang out in the check in area. Going to switch to golds gym, it's cleaner and they don't care if customers grunt or slam weights. A champions gym. read more

My wife and I just cancelled our membership today. It's been 2 years of complaining about the lack of air-conditioning and constantly being told it will be fixed, but nothing happens. And to make it worse, there are no shades or tinting on the windows, so the sun comes in and heats everything up. I complain every time I'm there. The front-desk staff is nice, but the owners apparently don't care. read more

Background: I've been a member of Crunch Fitness in Reston, LA Fitness in Dulles Town Center, Gold's Gym in Cascades... and now Planet Fitness. Pros: 1- Clean 2- Friendly staff 3- Plenty of space, hence, the equipment is not crowded. 4- Open 24 hours. Cons: 1- Maybe I'm just unlucky or the locker/restroom ventilation is not very good... but sometimes it stink. 2- The gym gets crowded and they could certainly do with a whole new set of dumbbells and barbells. There is enough empty space in the lower level to accommodate them. 3- Although there seems to be some order to the madness in the lower level... there really isn't. They could really use a professional to organize all the equipment and make better use of the space. 4- I swear those bottles with "disinfectant" to wipe down the equipment is just water. I wish they had moist wipes instead, I'm sure that would save tons of paper. Bottom line: This is not my favorite gym, nor my second favorite... you get my drift. BUT, every time I feel like complaining I remind myself that it's only $10/month... and all is forgiven. read more

This place has an air conditioning problem, it's like working out in a sauna and no one has a clue to when it will be taken care of. This has been going on for months. It's also filthy and unkempt. Every piece of equipment is covered in dirt and dust. There's a visible edge of dirt all around the floor. Every toilet in the ladies room was unusable, I won't give details on that. read more

This is basically the perfect gym set up and cost for me, but what really takes it to the next level is the amazing customer service I see at each visit from Eric at the front desk! He gave us our initial tour and helped with getting out membership, which was great, but his positive attitude and friendly demeanor is on full display each and every time I come in. He never fails to say hello and goodbye to everyone coming in and out and I always feel like I can depend on him for prompt and courteous help, which is priceless! Huge thanks to Eric for making our gym time that much better :) read more

I guess it's a matter of getting what you pay for. I joined about 3 months ago. In my first few weeks as a member, I signed up for an orientation with a trainer. I got several messages asking to confirm my attendance which I did, and when I came for the appointment, I was told that their trainer quit about a week ago. So why the confirmation?? They are still offering orientations and other classes and there still isn't a trainer. What a joke. Currently, the gym is closed for two weeks while they do "maintenance" with the additional funding that I provided (necessary once a year). They are a 24 hour gym and they are currently closed 24 hours a day. Why not have limited hours and do the work in areas where members are not allowed at any given time. You can use their Centreville location in the meantime though. Let that sink in. I asked if members would have a portion of their monthly fee for September discounted given their closure. Nope... of course not. Been waiting to see if the new Sterling location is any better, but their opening has been delayed with no end in sight. Will see what the upgrades/maintenance is and then will determine whether to end my membership. Not impressive at all thus far. read more

Hi - My father canceled his membership in March. At 84 he was advised not to use the gym due to the pandemic. That makes sense. I was still charged in July and August and his membership was renewed. Jessica Alfaro refused to refund my money, even though my dad canceled his membership five months ago. read more

Favorite gym in close proximity to my house. It's not too busy, people tend to keep to themselves, and the staff is super friendly.

Parking lot is tiny... I had to circle three times before i got a parking spot. Shane at the front desk... wasn't exactly customer service friendly. He's also an assistant manager... mmm yea... about that... I probably told him my phone number 6 times. Then asked if he could find me by my name... didn't work... Not too sure why it was such an issue. Because I went as a guest in philly and again in centreville and they were all able to search my name in the system. Shane said that their system was different... mmmmm okay buddy. Your system is different, when centreville location was able to find my name when I went to philly... Something ain't right. Then he said I had to take a picture because people come in there saying they're someone else every time... I'm not sure if you're making things up now... When my friend and I were leaving he was sitting at a table with a large McDonald's cup and obviously food from there... aren't you supposed to promote healthy living? Not shoving your face with McDonald's?... I understand this location is going through renovations, but damn... you can't even get the front desk people right?... Shane... wasn't a big fan... I hope you treat other customers better!! read more

The best thing about my visit besides the workout was how helpful the staff was. Especially Brandy. I just recently got my membership and didn't know what was included and she explained it perfectly. read more

I LOVED Fitness Evolution but then came Planet Fitness, now even based on the horror stories about PF, I was willing to give it a try but sheesh, now I realize why there are horror stories. It progressively got worse over time, I'm pretty sure unless somebody bought them out I would never set foot in this gym again. They need to do better because I go to the Planet Fitness in Manassas with my best friend and the difference is night and day. PF Manassas is fantastic and PF Sterling is deplorable. PS. Do not expect the staff to be helpful or polite, they aren't. read more

This gym is still transitioning from previously being a Fitness Evolution to Planet Fitness, but I have been happy with the changes so far. The things I like are: - Really reasonable price (can't beat $10-$20/month) - Always plenty of staff if you need assistance (Fitness Evolution usually only had 1-2 people working) - Open 24 hours a day - I like the bright colors and new machines I've seen so far as part of a current renovation - the CLASSES are amazing and included in your membership. Small group personal training sessions that are 30 minutes with Jason, who is a great trainer (very encouraging and friendly regardless of your fitness level). You can sign up for multiple classes if you want a longer session. And you can sign up by calling, online, or in the gym. Only minor improvements for me is that I'd like to see the renovations completed, some TVs on old machines don't work, and it would be great if some weekend classes could be offered (right now they are all on weekdays, so I have to try to make them around my work schedule). That being said, for the price I pay I find that the value of this gym is excellent and I'd recommend it to others. read more

Am here in front of gym. It is closed until Dec 22. Staff promised members would be notified. It did not happen. They said I would get an email. No. Planet Fitness replaced Fitness Evolution. The front staff has been very friendly, and I often see them cleaning machines. That is good. I hate the no credit card policy, they only allow auto withdrawal from a bank account. That denies a consumer many protections. I have no idea what the design change will be. The room that held classes was filled with machines. I wish they would have posted what changes are coming, and I wish I did not make a trip in the snow for nothing. It is not like I can workout outdoors instead. Not pleased at all right this second. read more

I used to really like this place, but then they replaced all of the elliptical machines with ones without heart rate sensors on the moveable arms. This is frustrating as whenever you want to take your pulse, you must put your hands on the center bars, which don't move. But the purpose of an elliptical machine is a whole-body workout. The purpose of selecting a cardio target pulse rate is the machine adjusts the resistance based on your pulse to keep you at your target heart rate. If you select cardio on this new machine, but use the moveable arms, the resistance adjusts to zero and the display says 'heart rate needed.' The only workaround is to set the machine to manual and switch hands to the center sensors and then adjust the resistance repeatedly as you work out. This defeats the purpose of a cardio workout on an elliptical machine. The previous Life-fitness elliptical machines worked great and had sensors on the moveable grips, but they are now all gone. Otherwise, the gym is a good value. I may switch to Gold's when my membership expires, for even though they charge more, they have Life-fitness ellipticals with sensors in the moveable arms. read more

Planet Fitness - Who wants to keep grasping the center posts to allow the machine to adjust the resistance?? The sensors should be in moveable grips. - Gyms Near Me - Sterling, Virginia

This gym was clean enough and easy to access from the Sterling/Dulles area. I really liked that they had Matrix stair steppers and all of them were in working condition. These are my favorite stepper machines. With one exception there were plenty of machines and weights for most everyone. The one exception was no bench press. Four smith machine but no standard bench and Olympic bar. Not one. This will be my go to gym when I'm in the Dulles area. It's the best one around, especially for the money. read more

I absolutely love this gym. It has the friendliest, most helpful staff, the gym is super clean and well maintained, and the regulars keep to themselves. It's so nice to workout in a gym with zero pressure and intimidation from either staff or clients. read more

Easy. Fast. Cheap. Convenient. It is a great, no frills place to go exercise. When I moved, it was easy to cancel my membership.

Broken and dirty equipment. Broken window glass without a sign and under staffed front desk on weeknights. Equipment is always broken and out of order. The gym is huge with tons of under-utilized space. Needs more abs balls. Clean and replace your equipment read more

Planet Fitness - Broken equipment - Gyms Near Me - Sterling, Virginia

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Very clean, spacious and lots of workout equipment. The staff were friendly as well.

Two of their three TVs with HGTV are almost always on the fritz. And they can't reset them. It just cycles and cycles. Then they tell me that only the manager can fix them. Today they were BOTH blank. That is my entertainment while working out. Time for me to find a new gym. read more

The staff member Aliyah walked into the men's locker room, while I was changing. I heard her call a male staff member's name, who was in the locker room and as I thought she was about to come in while I was changing, I reacted with saying, "Hey!" She walked in right after I put on my exercise shorts. She didn't even say something like, "Bathroom check!" before entering the locker room. She was obviously trying to get in contact with a staff member in the bathroom. Sounds like she could've just waited, because she didn't even have a good reason to be in the men's locker room. She didn't even act apologetic. That is so crazy! She seemed to think it was okay for her to just walk in like that. I seriously think she should be fired for that. read more

No heavy dumbells. No Cybex machines where you are using both arms legs. The ellipticals are cheap crap. The dry sauna is not working there is no men's locker room or working treadmills. Can this be called a gym or someplace that takes your money? read more

Do not drink the water from there , i got sick a couple of times and just came down with stomach flu. Water has really high amount of iron because of rusted pipes and bad filtration. read more

This place used to be great. They went through a renovation and changed everything around. While the interior looks nice from the reno, they have moved around/got rid of a lot of the the equipment. Specifically the ellipticals, they have been replaced with ALL resistance only (vs incline + resistance) ellipticals which seem lower quality than what they had before. The prior ellipticals were better for my knees. With the ellipticals being my main source of cardio, I am very disappointed and considering switching gym just for this. Please bring back the old ellipticals or something similar. I see from other reviewers I am not the only one disappointed by this. read more

Average gym nothing special. Massage chairs aren't even massage chairs. Still remodeling the place. They charged my cousin like 3 times in a month once. I found a better gym that's for sure. read more

Awesome place, even better staff!! The new remodel looks great. Staff is always keeping the gym clean and tidy. Ive already referred family and friends.. Try the massage table!!!! It's amazing read more

Excellent gym. Friendly people. Staff is wonderful. Lynn does an excellent job making sure the place is tip-top shape.

Wish i could give 0 star! -READ TILL THE END THEY TRY TO TAKE YOUR MONEY! After I posted this my 1 star on google reviews I got a email from a manager from planet fitness. Its a joke! She ask if I could explain my rating. Then ask for my phone number - Guess what no phone call no nothing! Here is why I gave them this rating: - The gym is to small for all the members - no updates - they took away the higher weights -they offer pizza and bagels once a month and have freaking tootsie rolls at the entrance Also they are so shady right after I canceled my membership I got charged a so called a anually maintenance fee. (Funny they charged me the day after I canceled) Which I didn't know about! (Signed up at a new gym and they clearly showed me when and how much I need to pay for the maintenance fee-It's Crunch fitness in Reston, they are great!) They tryed to do the same to my husband who canceled his membership the same day as they took over Fitness Evolution. He went back and got his money back but they wouldn't give me mine back. Oh and the best thing they are still charging him money-they trying to steal your money!- check your bank statement to see if they keep charging you! read more