This location is clean and friendly however if you have a black card membership their facilities could be greatly upgraded by simply turning off m tv game shows and playing spa music. We go in there to relax, not to hear stupid commercials and even more stupid game shows at full blast. read more

Needing to look presentable after a week on the road, this was my stop for a quick go on the thirty minute circuit and then a shower. I don't know anything about trainers coming and going - I just keep my head down and do my thing. No lunks! Shower area was clean, changing area was satisfactory and I was on my way. [Review 20633 overall - 180 in Illinois - 1614 of 2023.] read more

Planet Fitness - Planet Fitness, West Dundee - Gyms Near Me - West Dundee, Illinois

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I love working out there every-time especially on the weekends clean environments and love how people whips down own weight machines after they get done using it! And friendly people there too read more

Great location. Decent equipment, clean facilities, friendly staff. My only complaints are that it closes too early on Saturdays, and lately it has been hot as a sauna, and so it's been hard to get a good workout in. I am hoping that the hot temperature issue works itself out as the thermostat gets used to the season change. read more

Emily was helpful and is good she helped clean messes and nice to talk to she should get a raise

I would have given PF in West Dundee 5 stars until today. I learned that management does not value either their employees or their clients. The gym was blessed with an excellent trainer with a loyal following. Katrina inspires me to strive to improve my fitness and to be thankful for what are bodies can do. I have attended her classes for a year and have seen marked improvement in my strength. She is also the embodiment of a no judgement zone. She helps all of us to feel successful. It seems the corporate bean counters are more worried about their bottom line. Now Planet fitness is just another store front key card gym. How do expect to compete with no competition. The other gyms will drop their prices and you will not be anything unique in a crowded market two stars for now... read more

They make it difficult to "quit anytime ". $10 per month turns into $15. Not an honest add.

Wow Planet Fitness Customer Service has no idea what they are talking about when it comes to Fitness training being eliminated as part of the membership perks program. The Manager is being told by the Corporate Office to eliminate all trainers. Katrina is one of the last trainers still employed by Planet Fitness. Also upper management has directed the Manager to cut down on hours. What does that mean to the members? Maybe we should empty the garage cans and do the cleaning put out paper towels that they run out of. I'm already looking at changing filters centers.I've been going to Fitness Center for many years 6 days a week and have seen several go out of business , I'm used to moving on to find a better Fitness center. Customer Service if you don't know what is the truthfulness not give us B.S. Best of luck to West Dundee Last professional Trainer No your next adventure. read more

I'm so sad to hear that our wonderful, committed, excellent trainer Katrina will no longer be our trainer. When I joined the gym in 2018, I was so excited that my membership offered a trainer and classes. I have worked with many that have come and gone but Katrina is the exception. When she came on board it was a fresh start for me since she truly cared about the people who attended her classes. I'm one of the originals who started with her and have learned so much from Katrina. She is truly amazing and a wonderful trainer. Why would Planet Fitness do this? It doesn't make any sense. I will have to rethink where I go to workout now. I think this will affect the Dundee Planet Fitness as Katrina has touched so many of our fitness journey's. I'm not happy and by reading all the other posts many are not. We are loyal to Katrina! Bring her back!!! read more

First off this location is super clean so very impressed with the maintenance of this location. However overall the corporation is very sneaky. I upgraded my membership to the black membership temporarily to allow for an out of town friend to join me which is what I was told to do. They (the management) stated this was easy to do & after my guest did not need to piggy back off mine just easily cancel the black level of membership. It wasn't easy they recharged me as if I was rejoining with all the affiliated costs. Plus everything else can be done on line or with in the app but not these actions. I feel the corporation is a rip off and not transparent with their costs. Lastly the staff always takes forever in completing these tasks and asks other associates for help when making these changes. Aren't they trained better. So for the actual location probably a 4 star but 2-3 stars because of the non transparentness & lack of k wedge from the staff on switching member levels back & forth. read more

Been a member at Elgin for years and years. Only great things to say, but ... Now it smells so HORRIBLE, gonna have to switch to Dundee or St Charles until they sort that issue out. Very unpleaasant to be there. read more

I am devastated beyond belief that fitness trainer Katrina will no longer be at Planet Fitness West Dundee. Some one decided it was a good idea to get rid of her despite the fact that her classes are regularly and well attended. Looking to take my business elsewhere if this is not rectified asap!!! She's the reason I have stayed. Other aspects of the gym are horrible (dirty; plumbing issues that finally got fixed after many, many months/years of problems; only one changing room when other clubs have a few) but Katrina has been the sole reason I have stayed. If Katrina goes, I go!!! Edit 4/24/24: I find it very insulting that a business manager responded to this review and there is no way to reply back to them on Yelp. And just so you know business manager, I did talk to the manager of the location and they said there is nothing they can do as it was a corporate (franchise) decision. The fact that they want a trainer full time that can follow their training schedule leaves a majority of us who workout regularly at the times Katrina was there, with no available option to do any kind of group fitness classes. Who the heck do they think is going to fill all those classes during normal working hours? We work full time and these early a.m. classes are the ONLY option we have. Way to go PF for driving members to go elsewhere. Not that anywhere else offers these early classes, which is what kept me there, but I can go to another gym literally in the same complex as the West Dundee location for a few dollars less a month and they have a pool. Since I can't do early a.m. classes anyway, what is PF going to do to keep my business? Keep Katrina on. It's 8 hours a week. The franchise can certainly afford that. Especially since they shaved labor hours by no longer being open 24/7. Black Duck Partners get ready to lose several members as a result of this horrible business decision!!! read more

Great gym! The staff is always friendly and the facilities are super clean!! Highly recommend!

I absolutely love customer service, with the exception of blendi, or blender, what ever this person goes by that started his shift at 10pm , dude I'm sorry you didn't have a good day that Doesn't mean you can be mean to people. We are just like you, we all have issues they stay at where they belong, not in the place where you work read more

It's a great place to work out and anyone who complains is picky. It's probably the best gym in the area and especially for the price. I was reading the negative reviews and has nothing to do with the location. It is new but staff and members keep it clean. Also there enough options to workout and enough amenities also. read more

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This is a newer location for Planet Fitness, and it definitely shows. The equipment, the locker rooms, the electronics... everything looks brand new. I was not a member of Planet Fitness before visiting this location. Me and my fiancé wanted to join a gym and we heard good things about Planet Fitness in general. We actually did our research though before making a decision. There's a LA Fitness right across the street from this location, so we even checked out their website to see what they offered. We even thought about our local community center, or bigger health clubs. It came down to Planet Fitness for the fact they were not only affordable, but we went with the package where you can use your membership at any location. That is huge for us because my fiancé travels a lot and I run into a few Planet Fitnesses, depending where I am. Also, most of their locations are 24/7. That's also a huge perk for our lifestyle. Honestly, they offer their lowest package starting at just $10 monthly, which is super affordable. We opted to do their other package just for the perks of using more than one location and it's still affordable, in my opinion. We toured the new West Dundee location before making a decision and I was impressed. Obviously a new gym will stand out, but it was done very nicely! The women's locker room is great and I'm impressed by the nice locker space. The staff at this location was very helpful and it's nice to see familiar faces each time we come in. Great job on hiring that's for sure. I have not met their personal trainer yet or tried their classes, but plan to in the near future. They also offer tanning services, which I probably won't use but it's a nice perk for everyone else. So far, we're pretty happy with our decision and I'm a Planet Fitness fan for sure. read more

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I went to this planet fitness because it was close to where I lived. Since I have started here I have had nothing but problems. Let's start with the staff and them having only one or two staff members working so there was no assistance when needed. Then I have went to tan and was told I have never tanned before, but I know I have and they said I have to tan for the limited time due to this. I will be going to a different planet fitness due to this. They really need to get it together over there. read more

Removing Katrina under the pretense of hiring a full time trainer. One of the reasons we take advantage of Katrina's classes is the time they are available ! Planet Fitness attracts working class people and the only opportunity 90% of us have are early morning classes. We work full time and this is the only option for us to do a class workout. Corporations should take into consideration the people who use their services. I will have to review my membership at you facility. Please don't advise me to contact local management, their hands are tied . read more

Please Bring Back Trainer Katrina to Planet Fitness West Dundee.  I have been coming to Planet Fitness at the Elgin Branch for a couple of Years. I left the trainer at Elgin & decided to come to W.Dundee  & found the best trainer I have ever had. Katrina motivated me & she is the sole reason why I am still with Planet Fitness. I find that I do better in life & my fitness goals since I have been taking Katrina's classes. I encourage you to rethink having Katrina teach. I have met some motivated students while taking Katrina's class. Is there anything you can do to retain her & put her back into the hours that she has been teaching at Planet Fitness. If Katrina leaves, I will have to rethink my membership with Planet Fitness. Having a personal trainer is important to me & is what makes West Dundee such a unique place. Katrina benefits West Dundee in more ways than I can say. read more

I usually go to the Crystal lake planet but I was closer to this location last night so I stopped in. Staff was very welcoming right away. Literally all the machines are newer than my usual planet and it wasn't crowded at all. Wish I lived closer but I might have to make this my regular (: I don't usually take time to leave reviews but I feel like this location has almost changed my mind on planet as a whole. read more

You have to go into the gym to cancel or send a letter by certified mail. Are you kidding me? In the middle of a pandemic. Buyer beware.

Lets address some harsh reviews....I attend here often. I interact with most of the staff. The staff is nothing but helpful and friendly from my point of view. The person who was just in dire need of his own spray bottle was in fact harassing the staff during his encounter. There was a barrage of insults towards staff members from him. Very rude. He could've just asked for his own bottle instead of taking one specifically stationed for a section of equipment. Don't let his false review fool you. And to address the bias person who's crying about the TV station....watch your fake news wherever you want and stop crying about what's on. You're not entitled to control what planet fitness is playin on tv. Your bias review of the place is rude. Wahhhh the TVs trigger me. Grow up. read more

I wanted to give them a little time before firing off a review but now as they have been open a month I feel confident in my ability to review. Yes the place is clean and everything works- but it's new. My biggest gripe is that everything is incredibly disorganized. I work a 9-5 m-f job, and I guess that's what the manager and the trainer work as well. How is having "free classes" benefiting me when the trainer works the same schedule I do? And how can I ever speak to the manager if he follows a similar schedule? The staff that I've met and talked to are very nice but they don't seem to have any answers to these questions either. There are great massage beds and other amenities that I pay extra for and I've noted that no one checks to be sure the people using the extra amenities actually HAVE a black card or not- causing some options to be unavailable because of the massive amount of people using them when they shouldn't be. It's a $10-$20 a month commitment. I guess you get what you pay for. read more

They don't enforce the mask mandate here even though there are signs everywhere. They let people walk in maskless and clearly don't care about safety. read more

A wonderful gym. Great staff. Thank you for the being helpful. Everything is clean.

I love coming to the gym. Only thing that suck is that it's not open 24/7 anymore I come out of work late and only get 30 minutes of a workout in. It's sad that I have to cancel my membership. Other than that I recommend this PF.. read more

Awesome! This place is huge and clean! Tons of machines always available when I am here.

5 stars solely due to the fact that people are giving 1 star because of having Fox News on the TV's and not enforcing pointless mandates. Go Planet Fitness!! read more

We joined three weeks ago, so testing things out and WOW! We love this gym... it has all the equipment you could possibly need, each machine has a headset to plug in your earbuds and you can walk, cycle, row, elliptic on with so many channels on the tv's the time flys. There is not an extra charge for use of the tanning beds or the massage chairs. Locker rooms are clean, as it's all new... they opened a few months ago, and we finally found the time to come in. They do not supply towels, so plan ahead if you are going to shower there, but that is ok, as gym towels are usually small and not very good quality, so I don't find this an inconvenience or a disadvantage. We can pop in whenever we want, they are open 24/7 and to top it off, we can go to any planet fitness around the US... so haven't been to any other ones yet, but we look forward to having this extra benefit. Cost is $21.99 a month, and you simply cannot beat that. read more

When I first signed up I specifically remember asking if can go to any gym because I live in Michigan for part of the year. She said yes but didn't tell me that it is only 10 times per month I can use another location. And they show you this sheet when you sign up of the benefits and nowhere on the sheet did it say a limit of 10 times. I usually drive out to west dundee because the gym is nicer but lately with gas prices I've been going to Crystal Lake. I was informed today that it's only 10 times a month so I drove to west Dundee and cancelled my membership and asked for a refund because I got billed 3 days ago and it's not like I'll be coming back. She said no and I guess just I'm upset with how it was handled I just felt kind of lied to because $25 is a lot to pay for a gym per month but I got the black card specifically so I could move around locations. Nice gym, just wish I was fully informed when I signed up. read more

I just started going to your club and it is very nice place. The only thing I find to me disbelief is that your TV's number do not match the number you put in the machines. Your treadmill , bike, or any of the other equipment. I still think your better than crystal lake. read more

So I thought so highly of the staff at this location until 2 of their employee's at night decided to harrass me for carrying around 1 of 30+ sanitizer bottles with me as I go machine to machine...................You read that I right, I lost my membership, Lost money, have a email from Planet Fitness only saying this was a "broken policy" This is ridiculous . I am the primary care taker to my grandfather who is over 90 and is high risk to COVID. So go the extra effort to make sure my loved ones are safe when I'm public. I explained to the 2 responsible for this customer service atrocity (Zach and Fransciso) that I use it a lot, will happily put it back when I was down, could put it back anywhere they wanted me too, buy my own down the line.etc I have been a member for quite a while, I have done this every day I have ever can and nobody ever said anything to me. Everyone you read this right, During a Pandemic Planet Fitness canceled my membership for "broken policy" because I felt it was safer and more efficient to carry around 1 of 30 + santizer bottles with me with a paper towel to wipe my stuff down. I hope managment comes through so I can change this review. read more

Just started out at this place two weeks ago and already love it, soooo much better than LA Fitness across the street. Leas judgement and so easy to sign up. Staff was super kind and supporting. They even offer free individualized training plans from the personal trainer for yourself! So much cheaper than LAF and so much better! read more