I had an amazing experience!!! They are kind, respectful, and very professional. I made an appointment and didn't have to wait very long.

I did a walk in around 1:45 and waited an hour and I was called in. They made it seem like the wait was going to be extremely long, but I know that may be the case at times. I'm grateful I only had to wait about an hour. They were helpful. read more

Front desk people freaken suck! So rude don't have any costumer service. Don't think before they talk. They just speak out there ass. They schedule you at 8 but take forever to see you. Go somewhere else these people suck here. read more

Absolutely above and beyond service. Mi Kim NP & Blanca took such good care of me, kept me calm, reassured and got me all the information I needed. They spent extra time handling my situation. I could not rate them higher!! read more

Long wait time even if you have an appointment, which was super frustrating because they couldn't even help me. I went in for birth control (which was the only thing they could help me with) and a pap smear, but they wouldn't allow me to because I couldn't remember the last time I had one. They don't tell you this when you're making the appointment, but if you've had one within 3 years, they won't do it. It doesn't matter if you've had abnormal results in the past. They don't care and still won't do it. Very unhelpful and a waste of time. Tell your patients up front that you won't allow it before they come in and waste their time. read more

my visit to this planned parenthood was my first time and had quite the welcoming experience. it felt like they actually cared where as other doctors office are like zombies. do go to this planned parenthood if you have any concerns before its to late dont be embarrassed to get checked read more

Great service with positive attitude I didn't have to wait long easy and fast process but also very Through my providers were Tim and Kim they answered all my questions and concerns very easy to talk with. read more

My first visit to this office was VERY disappointing and took way too long. To add insult to injury, the RN who saw me, completely misdiagnosed me and left me in excruciating pain for 4 days until I finally couldn't take it anymore and went to a different doctor by my house. Dr. Michael Akhondi at the Hollywood Urgent Care diagnosed me immediately, gave me medicine immediately, and I was in and out in 30 minutes, versus the 3 hours at this overpriced joke of a "doctor's" office that doesn't actually have any doctors on staff, only nurses who clearly are not trained efficiently. His bill was less than Planned Parenthood and he is a real doctor, please go to him instead of Planned Parenthood, they are a terrible waste of time. read more

Dayleen Y. was so amazing and made me feel so comfortable! Thank you everyone there and still providing these services for all

I had the BEST EXPERIENCE at this location! The moment you walk in , you're greeted and helped. Dr. Hayley and her assistant Leandra were so amazing! During my exam, Dr. Hayley was gentle, she listened to my concerns and answered all my question. She didn't rush the appointment like other practices do. She took her time and that is GOLD! Her assistant Leandra was so kind and caring too. My goodness I have nothing but great things to say about this location , thank you for the services you provide! read more

sarah was amazing, super friendly and she never makes me feel judged. she makes my entire visit a pleasure. and the person at the front desk was so sweet and very patient while I was filling out my paperwork and reading through everythin. read more

I have been coming to this location since I was in high school. I really love the staff here they make you super comfortable and they always give you the best advice. As a female being nervous about things they always made me comfortable with all the decisions I have made. read more

Love this office. The staff is always very friendly and helpful. They treat you with the utmost respect and care

Absolutely fantastic. The sensitivity, personal care and competence here are unbeatable. I haven't gone to any other locations, but I felt very good here. They really take their time to explain everything - which is very important to me when it comes to my health. Due to the office's popularity, it's always very busy but I was out in 1 hour and brought work with me while I waited! They also have a TV. I prefer them taking their time with each patient and having to wait patiently (yes, that is a play on words) than not. Very happy about my experience and I'll come back! read more

I went here to get my [free!] IUD, and the doctors were AMAZING. So kind, friendly, and attentive. They explained everything as they went and kept making sure I was ok during the procedure. Minus one star because the front desk people are SO rude! Just ignore them and wait for your turn to see the amazing staff behind the door. read more

I've never waited so long here they have taken an hour and a half and still have not taken my vitals. I use to love how friendly the staff was and welcoming but now it seems like they don't care or are understaffed. Horrible waiting experience. read more

No appointment did a walk in on a Wednesday and was seen within 30 minutes!( new patient so I had to fill out a few simple forms). I have medi-cal and the staff are INCREDIBLY friendly! Shout out to JENNIFER!!!! She made my experience wonderful and so easy! Got 3 months of birth control and left very happy! Clean office! Very professional! read more

Used to be a great facility to go to. I used to trust this clinic with my health. Now it's run by awful medical assistants that violate your privacy. The young ladies in the front expect you to speak about your private medical conditions in front of everyone in the waiting area. Do not go here! It's always a 2-3hr wait with a appointment. read more

They took such great care of me here, the wait time was a little long but I was warned adequately before coming and made the time. The staff couldn't be more professional and kind. Truly empathetic people who care about their work! read more

*This review is from my friend* The facility was clean and quiet even though the lobby was full. The staff were very nice and helpful. This was my first time getting an exam at a Planned Parenthood and I am completely satisfied with the overall process. I called the same week for an appointment and got scheduled the very next day for a Woman's Wellness Exam. I couldn't believe how fast I was able to get an appointment after waiting months and finally giving up for other medical offices (non-PP) to have a new patient opening for the exact same exam! I read a few reviews regarding the waiting time, but I didn't have this issue and was actually seen a little early. One thing I should note though when scheduling for a woman's exam over the phone, you cannot request a gender doctor of your preference. So if you prefer a man or a woman just keep this in mind. Luckily I got the gender I wanted, so I'm not sure if you can request it once you're in the office or not. Thank you again Planned Parenthood :) read more

I know everyone says this but, yep here I am, reviewing Planned Parenthood, in Burbank... Everyone that has ever met me would agree that I'm a pretty open book, but normally I wouldn't go posting my medical business all over the inter webs. After my horrible experience with my Para guard Copper IUD and my wonderful experience with Planned Parenthood Burbank though, I felt this had to be shared. So here are some tips from yours truly about Planned Parenthood and just life in general.... 1) Make an appointment (And preferably call to do it in some cases) I was impressed that I could call and make an appointment on a Thursday and have an appointment setup as soon as the following Monday. (In NYC I had to wait almost a month for an appointment) Also its better to call to make your appointment in some cases. I originally tried to book my appointment on line, but received a denied message with little to no info as to why I couldn't book my appointment. As it turns out, IUD removal isn't done on Saturdays at this location, so that is why my appointment wasn't going though. ****I booked my appointment for 12:50 PM on a Monday, and left at 3:00 PM. It wasn't busy when I showed up but by 3:00 PM it had definitely picked up a bit.**** 2) Expect to spend at least 2 hours there. (Don't go on your lunch break silly!) Since IUD removal can leave you in pain, my boyfriend insisted on bringing me to and from my appointment. After wards he told me about a girl that had actually come in on her lunch break, expecting to be seen right away harassing the window folks. So ladies and fellas, do us all a favor and don't be that spoiled brat . Yes, this is free health care, and considering you're getting something could normally cost almost $500-$1000 + (At least I know my visit should have been around that) you can wait 2-3 hours. Which brings me to my next point... 3) Two hours didn't feel like two hours! This is located at a pretty convenient location. They have a nice flat screen TV, a subway nearby and even a alittle spa next store if you visit was too stressful, not sure how much it is, but it didn't seem too expensive. There is also a nearby records store and an auto shop in case you want to have someone check out whats under your cars hood while you get whats under your hood checked out too. I definitely did not feel the 2 hours I was there, total. Note though for the guys, the TV channel was set to shows more geared towards woman. It made for good General Hospital poking fun of though. Yes, we were those people. 4) Friendly staff, and I loved my doctor! I immediately trusted my doctor, which was awesome. I forgot her name, and I will definitely update this as soon as I find it out again. Best doctor I've had in a long time. I barely noticed the pain of my IUD removal. 5) IUD's aren't for everyone. ( I know this might have nothing to do with Planned Parenthood, but I noticed that they push for IUD's alot, so I felt this is something I should add ) I had the Para guard IUD put into me about 2 years ago, and it has been a slow and steady decline for my health. While Para guard IUD has no hormones since its copper there is a little thing called copper poisoning. Granted you can counter act the copper by taking zinc daily, but by the time I found this out I had already gotten too sick to want to deal with my IUD anymore. Here are some more sites on this : http://www.mothering.com/community/t/916122/copper-iud-and-side-effects http://www.drlwilson.com/articles/copper_toxicity_syndrome.htm There are tons of ladies out there reporting weight gain, depression, harsh periods, anxiety and heart palpitations. At first I thought the weight gain, stress and anxiety were just from moving cross country. However, ladies this was no mere 5-10 vanity pounds...... I'm almost embarrassed to admit this but I gained 40 lbs. It wasn't until I was told by a doctor that my 40 pound weight gain, in the amount of time that I gained it was not normal. I also started to have heart palpitations in the past month. That was the finial straw for me. I went through four days in the past month where I felt like I was having a heart attack and was about to die. Good news though. My IUD has been out less then 24 hours and already I have people telling me that my swelling has gone down. My eyes even look a different color. My poisoning must have been bad. Overall I thank Planned Parenthood for helping me remove a birth control method that clearly wasn't working and gave me options for a better one more suited for me. All for free! I donated $50, which I felt was well under what I normally would have paid. I'm so happy that I have my life back, a new (and free!) method of birth control (pills) and my bf and I can afford to eat this week. This is such an amazing organization and I whole heartily thank this location for making what could have been an unpleasant visit a pleasant one read more

Dude! seriously, it pays to be poverty line poor! You walk out with so many goodies from here it's retarded! condoms, pills, literature, sometimes another scheduled appt. cuz things might have been shady the first time--hey don't judge me. Sometimes it's better than a first date. But these ladies who work here are bad ass. Their efficient, kind and share a snide smile with you when your poor boyfriend is sitting in the lounge sweating and reading an August 2004 cosmo while trying to drown out the sound of Tyra Banks voice. I just wanted to give my own personal shout-out to the office in Burbank because they do a fine job, work hard and present a much needed service daily. I have a friend who makes 75k a year and still comes here. So with the smell of politics in the air just remember what hard work and service people are doing for other people every day and YOU TOO can walk away with a year supply of lifestyle prevention! read more

I have been here thrice in 7 years. Appointment or not, prepare for a bit of a wait. That by far is my only gripe but is heavily outweighed by the good. Remember, they take walk-ins in between appointments and one day that could be me or you with an emergency so I personally will bite the bullet. Facility: Impeccably clean. I eyeballed everything from the floors, the tables, instruments, disposables, etc. Staff: The ladies behind the window are very busy so expect them to be strictly business with you. Medical staff: The doctor was very kind to begin with. Her exam was thorough, not rushed but efficient. She engaged me in thoughtful conversation regarding my own body and situation the whole time. The PA, I think his name was Alex? did an incredible job of LISTENING to me in fully addressing my needs and more. Services and privacy: We all know they deal primarily in sexual health, disease prevention, tests, birth control, etc. If you don't have a regular gynocolgist you can get your annual pap here. You can trust them to protect your identity and sensitive information all of the time. And yes, my appointment plus medication was free which is why I choose to donate but that's up to you with no pressure. It is a full fledged doctors office that in my opinion provides a greater good and service which is why I will champion their efforts 100%. read more

I've never had a bad visit at this location. The staff is very professional and the office is very clean. I had a miscarriage and the staff was very sweet and understanding with me crying. They comforted me and allowed me to stay in the exam room as long as I needed. The only downside is the wait. If you go in the afternoon expect to wait for at least a couple of hours. Early morning is the best time to go. read more

If you don't have insurance, I highly recommend this place. TIP: Go early. As early as you can. If it opens at 8AM, I'd even arrive a little bit earlier. It can get crazy later on in the day. read more

I'm going to defer to my ladybits on this one. Here is what they have to say: "The first time I visited this PP, I rolled in with a UTI and got top-notch service. Waited maybe 10 minutes, had a thorough exam, left maybe 20 minutes with a prescription for antibiotics. So I came back a few months later for my annual, where I waited...a while...though nothing compared to the three hours I'd had to sit around being shouted at by "The View" at the PP Pasadena location (three hours WITH appointment, I might add). The nurse practitioner who did my exam, however, did not make the 2009 FOCV [Friends Of Chaia's Vag] list when she told me I "didn't need to get STI testing because the clinic has had its funding cut." I told her that that was not a good enough reason to short my own healthcare, so she tried to bargain me down to just HIV and syphilis. Uh, NOPE. Then when I asked her why she chose to prescribe me the pill brand she'd chosen (after I'd filled her in on my history with hormonal birth control), she couldn't give me an answer beyond "Many women like this kind." The other nurses and patient care peeps there were totally fine, and they did give me an entire year's supply of the pill. I guess this place might be good if you are a strong enough advocate for your own healthcare. I loved the doctor I saw at PP Pasadena and am now thinking she might be worth waiting another three hours in talk show loudness for. I can bring earplugs, and it's about time to reread the whole Lord Of The Rings series anyway. Sincerely, Ladybits" read more

This location is the WORST! I had an appointment today for 9:45am, I checked in at 9:30am and got called in at 11:30am. And that's because I lost my patience and lost my sh&t at them. How does it make sense to give appt to someone and still make them wait nearly 2 hours?!?!!? And to top it off, they kept accepting walk ins and those walk ins would go in before the appt individual. The way they operate their appointments and check in is just terrible!!! If 2 patients are to see the 1 same provider, why would you schedule them 1 hour apart??! They suck and they will never ever change their ways. Every appointment I've had with them, I've waited at least 45min. No appointment has taken me in within 10 min of my arrival. They're just terrible and it sucks that this is what our tax money goes to with these non profit clinics. I can't stand them and I will never ever go back again. You guys all are terrible and SUCK! read more

You won't find me complaining. You make a call, set an appt, show up Saturday morning or whenever, there for an hour or two, walk out knowing you are healthy and safe :) Everyone's nice too :) What else are you looking for for something that is free? lol I give PPBurbank a 4 out of 5 stars. read more

I don't understand the logic behind making someone who has an appointment wait an hour, then calling them back and bringing them into a room, asking them "have they been here before" (no) then shoving papers in their hand, telling them to go back out into the waiting room whose television volume has Tyra yelling so loud my deaf aunt in Florida can hear it. Then, after said person has filled out the forms she is made to wait another hour where then she is called in to essentially be asked the very same questions she just filled out on her form - oh yeah, at least the blood pressure is taken at that time. Finally! I am taken down the hallway ... ....and told to wait in another room. And sorry I can't give you a review of the doctor . I had other appointments that day and had not planned to be sitting in various waiting rooms my whole day so I had to leave. Add all of that to the sour attitudes of the PP staff. Hmmm....I am not seeing the logic in any of this -- nor any reason why I would return. read more

This PP is great. Sorry I just had to call it PP cuz it's funny. Anyways, I have nothing but good things to say about this place. They just wanna help you, that's the overall vibe I gathered. I needed to get checked and they took me under their wing like a hungry, wounded baby eagle or something. The physicians assistant who helped me out was a total sweetheart, as were the front desk ladies and all the staff there. I've only been to one other PP (lol) and it was a much colder experience. They weren't nearly as helpful as was the staff at this location. Thanks again PP Burbank! read more

Came for my 2nd Gardisil shot to this location for the first time. Apparently here you need to fill out an application to get the shot, even though the other place I went to didn't have me do it and no one told me on the phone when I made the appointment. After signing in the woman asked if I had filled out the application but not knowing what she was talking about I asked, and she didn't answer. 45 minutes later I get called in for all the first time visitor info and then finally someone tells me about the application and that it'll be about 15 to 20 minutes to wait for it to get approved. Why couldn't I have filled it out when I checked in then? I've been waiting over an hour now, 40 minutes ago I asked and was told the shot was approved and yet here I am waiting to be called still. My appointment was 2 hours ago now. I've had to wait at doctor's offices/other Planned Parent hoods but this is just ridiculous. Wonder how much longer I'll have to sit here.... read more

Made a same day appointment to get birth control. Was in and out within a hour and a half. Wait is expected but the staff and front desk personal are really nice and helped me out so much. I've been to two other PP's but this one is my favorite so far, looks a lot cleaner and more professional as well. read more

So far, I have had 3 experiences with this locations. 1. I opened the door, saw how unbelievably crowded it was, turned around and walked back out. 2. I was 20 minutes late for my appointment. The staff still managed to get me in. Everyone was kind and professional and took good care of me. 3. I made an appointment for one day, went in and was told my appointment was for the following day. I submitted the information to my boss after making the appointment, I wrote it on my calendar and I received my confirmation call - ALL with the same date. So, I took the morning off of work and drove down for nothing. I will have to take tomorrow morning off of work as well ... hopefully this appointment wont be moved. Update! 4. The staff was very professional and pleasant. The wait time wasn't too bad. I did leave before receiving all of my paperwork because I had been waiting over 10 minutes and had to get to work. But, the procedure (IUD insertion) was quick and professional. The nurses were very helpful and informational. However, the intake nurse does warn about side effects of the IUD I chose, the side effects happened in 5% of cases... they should probably mention that. She had me questioning whether or not I wanted to get on this particular birth control. If you're going to give the facts, give ALL of the facts. read more

Very friendly staff. Their phlebotomist was hands down the most skilled with a needle I've ever experienced. Was over before it started and I hate being poked. read more

Well making appointments are pointless bc you still spend roughly three damn hours here. Even if it's a simple yearly exam and you come early in the morning to avoid the wait. The customer service depends on the receptionist. Some can be super kind and respectful and some can have terrible attitudes. I find the older employees are the ones who look like they hate their jobs but it's all hit or miss. They speed through the exam and consult but make you wait hours in the waiting room. I think they need a new formula. I understand it's a non profit but at the end of the day mine and your tax dollars are here at work... And regardless .... Work ethic should always be a high standard. It does look clean and modern. It also has a tv in the waiting room so that's a plus... But at the end of the day... No one should spend three hours waiting and only expect 20mins or less with a doctor when the waiting room only has 10 ppl. This is something corporate or whoever the head of plan parenthood is... should look into. quality service and less wait time. But then again... Wishful thinking right? In the end I'm glad a clinic like this is accessible to all. Just stop wasting our time and tax money on having us just sit and wait. read more

I called to make an appointment, was on hold for half an hour, and then when it was finally my turn, I got a message saying the system was down and I should try again later. So frustrating!! Other than that, I have always had a positive experience with this PP location. read more

In terms of wait time, well I was in and out in just under 2 hours. However, I feel like my visit was rushed and I felt somewhat like a box that just needed to be checked off before they could move on to the next patient. I also felt like the whole testing process that they use in-house, which they called, "looking under a microscope to check for things" was a little sketchy. I don't feel completely sure that my results were sound/ accurate, because they were quickly determined (within 10 minutes) based on what they looked at under their "microscope." I think the nurse practitioner, who was a very friendly Asian woman, based her diagnosis on the symptoms I explained to her that I had been feeling and not much on the results gathered from testing. Furthermore, I wasn't told until the very end, and I mean until I was almost out of the door, that I had incurred $400 worth of testing! At that point it was too late to actually deny payment, so I was forced to use my credit card to pay. AND, I thought it was rather deceitful and unfair how they had me feel out a survey on the services I received BEFORE they informed me on the cost of my services. I feel like some higher ups should be notified about that. All in all, I get that it's a Planned Parenthood and services are "free" for most (not me), but when you're dealing with people's health, you need to be very sound in your results and NOT just treat people like they're a checkbox that needs to be marked off. Will probably not be returning and would advise my friends and family to explore other options as well. read more

TRANSPHOBIC STAFF! I've been there a few times. Once was about planned parenthood's services for trans folk and I wanted some info about it and they said they had NO idea what I was talking about (even though it was on the website and there was a whole section on it) and I had to leave with nothing. A second time I went in with my trans partner and he was asking for help because he was having pain in his ovary area and wanted help (because he has medical history with this area) and after they learned he was trans, they said they don't provide those (ovarian) services and the showed us the door. With no referrals or any other help. All I can assume from these experiences is that this location is incredibly transphobic and if you are trans, DO NOT COME HERE. Go to a different location please, for your own sake. read more

Had the most time wasting experience here yesterday 12/3/2018. I was in the clinic for over 2 hours due to wait time and them not getting information correct. I aged out of my insurance 10 months ago so I was looking to sign up for family pact. They said they called my previous insurance and supposedly the representative that they spoke to said I was still covered. Well a lot of phone calls later and I am told by everyone that I speak to from the insurance company that they told PP I was NOT COVERED. So frustrated that they outright refused to just make the phone call again since it is completely impossible for me to have this insurance. I call PP today to try to speak to them and the representative tells me I could have just signed a waiver stating I don't have insurance and I would accept any consequences if that wasn't true. Why didn't you offer me that option after 2 hours of me telling you I don't have insurance? Seriously unacceptable. There is no PP where I live so I have to waste more time driving 30 minutes back to this particular location so they can fix their mistake. Don't go to this location! The ladies were nice enough, but clearly don't care what you have to say and think you don't know anything about how insurance works. read more

I was very disappointed today. For the past six years I have been able to get get free to low-cost services from any Planned Parenthood in the Los Angeles metro area. Even when I had insurance (albeit an HMO) it never affected me being able to get services done at a reasonable price. Last November I had the implant inserted in my arm for free. Throughout this entire year I have had services covered for free even after mentioning my insurance to them. Now, however, all of a sudden, I'm unable to get any services done without paying what seems to be a hefty price. I went in for my appointment today hoping to get the implant removed because it has been causing me a lot of issues and was told that because they didn't accept my insurance, I would have to pay $300 to have the implant taken out. I was devastated. When I asked about their sliding scale pay structure, I was informed that they apparently no longer do that. When did this happen? Because not even a couple of weeks ago I went and got an exam, insurance and all, and didn't have to worry about a fee of any kind. I'm not sure what's going on but this is disheartening and I don't think I'll be returning again no matter the circumstance. read more