I've always been taken care of here, it's further from my house but I always choose to come here over a place closer to me. They are extremely friendly, kind, and care about your health overall. read more

Great experience here. Just went in for a PAP and it was very efficient! All staff was kind and I felt comfortable.

Booking an appointment is useless. I sat there in intense pain for alittle over 2 whole hours watching everyone who had appointments after me go in and out before I finally saw a doctor. My doctor didn't let me speak much even when I tried to tell her where to look because she was telling me she couldn't tell if I had an sti or not when she never even looked at the actual problem area. If she had, there would have been no question about it nor would she have tried to make me feel better by saying it could be something else when we both knew what it was which is why she also gave me the antiviral medication "just in case". I would have appreciated honesty. It's sad how much limited knowledge doctors have about HERPES. they just call you, give you medication and a paper and send you on your way to really figure out what to do on your own. No type of sympathy. I now see health professionals role in why STI's are so stigmatized. read more

Now I'm having extreme mood swings. A dry vagina. I haven't had sex with my boyfriend in weeks. I'm a mess. All because this "doctor" thinks she knows better than my regular OBG-YN (thanks American healthcare system where health insurance is tied to your job and a job can just close their offices like that and you're out of a job and without insurance instantly!). She's discriminatory based on my age and weight, not my health! If she actually took two seconds to look at my stats she would see I'm healthy and able to take a combination pill as I've done for years. Now she has done more harm than good. Hope she feels proud of herself and the damage she has done to my body and psyche. Sometimes the hormone pill does more than just prevent pregnancy! read more

Abhorrent behavior. Made an appointment because my BC is making me suicidal, they told me I could come in and get a new one free of charge, as always. Went in on time for my appointment only to be told that they don't accept my insurance anymore and I have to go to my GHP/OBGYN. IF I WANTED TO PAY, only then could they help me. Garbage example for a company I trusted all my teens. read more

Horrible experience. I received a weird unknown caller from their office staff. I am not OK with the way she requested my personal information over the phone, but at the same time, she was unwilling to let me know where she was calling from. Additionally, the fees for an office visit and testing are unreasonably high. You'd be better off going to an urgent care center at half the cost. My experience with them was totally unprofessional plus their jacked up prices. read more

They were the best! I was in and out within an hour and I felt so cared for. Amazing service and care!!! My husband lost his job and we lost our insurance and they didn't hesitate to pick up the slack - thanks for the year supply of my bcp and making me feel so taken care of! read more

Extremely disappointed in the staff at this location lately. The last 3 times of making an appointment, they have not seen me but 1-2 hours after my appointment time. Not to mention, the staff is not welcoming or nice for that matter. read more

i'm usually here after 8am (usually around 9:30am) today, i walked in (no appointment) at 8am, i was the first person. there was another girl- she had an appointment at 8am. the other girl didn't get seen till about 8:13 & me (as the first walk-in) didn't get seen till 8:23. i am still here waiting at 9:00am for my stuff. i'd expect this wait time at 9:30 & beyond- but definitely not as the first walk-in.. very disappointed in the staff that started late. read more

Friendly staff and a very clean facility. I went in this morning and left sooner than expect.Thank you Claudia for the Apple juice and the laughs!! read more

Today was my first experience at Planned Parenthood and I left the place feeling validated as a woman. Every need of mine was met with professionalism and every question I had was answered thoroughly. I couldn't of asked for a better experience and I'm so happy to call this place my new go-to clinic. I made a walk in appointment at 8am and was done by 10am, would of been done earlier but I had a lot of questions. read more

They offered my free medical care since I have no insurance. I was like to get an IUD and the ladies at the front desk were generally straight forward but could come of as rude. And the nurse I was with was incredibly nice. Now the reason I'm giving it one star was because the IUD insertion was so excruciatingly painful I had to tell them to stop the procedure. And after they stopped they told me, while I'm sobbing in the medical chair, that maybe I should look into different forms of birth control. And then walked out leaving me in the room to get dressed as I'm trying to process how traumatic that was for me. And even then, I can't really be on hormonal birth control so I was basically being told I was out of options here. And they told me I might spot for a few days. It's a lot more than spotting, enough to change a pad by the hour. I've never felt so humiliated and traumatized at the same time. read more

Let me start by saying the staff are great!! But the only reason i give it a 3 is because every time i go and get my DEPO shot the whole process is over an hour!! I usually make my appointment for the first one in the morning, so there should be no reason why it still takes over an hour to get me in an out. The shot literally only takes a minute to stab me in the hip. So whats the hold up? If they came in to work maybe a little earlier to prep for the day... Maybe that would help? Then they can start the appointments on time starting with that first appointment. Why cant the same person who talks to me for my pre screening just give me the shot? Wouldn't that make sense? They do this at the one in Bakersfield... I don't even know why i bother making an appointment if i still feel like a walk in...I may have to check out the Los angeles branch.. read more

I have been going through at least a 2 month process of trying to get seen for birth control medication refills but was constantly denied I was talking to a nice woman saying that I was going to get seen and made an appointment and she promised I was going to get seen but the day of my arrival I was treated very poorly by the girl Hernandez, she constantly denied me and gave me a hard time about insurance I told her that Hey I promised I was going to be seen today why are you treating me this way? I was promised I was getting seen so I'm going to be seen. It's funny for a place that claims that they didn't discriminate no matter the income that's what happened to me. Ironic! So she basically tried to force me to cancel my health insurance to get seen and thankfully I didn't do that, I was on the phone for so long and the lady from my insurance told me to go see or talk to the manager that day so I did but to my dumb luck there was none but that's absolutely ridiculous I'd be coming here for so many years and never had an issue until about a month ago I will never ever be coming here again and I'll be warning all my friends and co-workers. I could have been seen that day and I know I could have been if they just had seen me with my teal card which I had provided this lady was on a major power trip. She could tell that I was upset and that I needed my medication badly but didn't care. I was so upset I had been through so much already. I had to go to 3 places and was constantly denied I had to resort to going to the Hey doctor app which thankfully they helped me after so much frustration. This all happened October 13th. read more

I've been to a few different Planned Parenthoods in my time and not all of them are the same. The Burbank location has a wonderful and caring staff. They are always there to answer my questions and guide me in the right direction. read more

I was so afraid to get birth control for the first time in my life because of how I was raised. This was around September of 2016, I was 20; however, I had already been sexually active, but still so innocent to all of it. When I went as a walk-in, the staff made me feel great! I was really surprised how that day I was able to see someone quickly (little wait time) and how fast the process was. I was well informed about the many options I had, and which ones would be covered by my health insurance. I forgot which nurse gave me all the right advice, but she was so helpful and sweet. They also asked me if I wanted to get tested for STD's/STI's, as well as if I wanted to take home condoms and an emergency contraceptive, all covered. I walked out of there very happy with their services. Many thanks to the staff of the Burbank location! I got a new prescription after my refills ran out (they gave me refills for a year) at another location. I tried coming back here as a walk-in before my refills ran out, but that day was really backed up and packed due to a patient emergency, so I decided to leave. I need more services however, and this is my neighborhood Planned Parenthood so I need to go back! read more

I went in for some testing on 5/23. They told me I'd get one set of results in a week, and the other one in 2 weeks. They made me sign up to a portal where my results would be posted and to email them with any questions. It is now 6/19, 4 weeks after my appointment and have not received a call. I understand I'd only get a call if something was wrong as "no news is good news" but they said I'd still be able to log in to my portal to view the "negative" results and there are zero results. I've emailed them THREE separate times and have received no responses even though it says they will respond within 24 hrs!!! When I call, I keep getting redirected to the appointment line, which of course cannot help me as they say "you can't get results over the phone." Ummmm that's not why I'm calling!!! Can someone please nudge them to see why my results aren't in my portal and why they aren't responding to my messages!!!! There is no number to call the facility directly. This is ridiculous, inefficient and bad practice. Not cool to be stressing out people who seek you out for women's health since that is what you promote. Burbank location, you are letting me down! read more

I came here with one of my girlfriend to get a BCM for her. The first thing I noticed was how RUDE the receptionist staff was to us. Let's start off with how LOUD they were about my friend's appointment and the DETAILS that was said. Now I work in the medical field and I felt like that was a HUGE violation of HIPPA. The lady on the front was also training someone at the same time and I understand the training process but still. I was sitting on the front maybe 5ft away from the window and they were LAUGHING about someone's reason on coming in today. They have also left the front desk unattended for a long period of times where they had patients buzzing at the front door waiting for 5mins or longer so as a courtesy I got up and opened the door and the same lady that was training came back to the front and yelled at me for doing so. Like why? You are not doing your job and you're not in the front for long periods of time so why yell at me for helping one of YOUR patients who was standing in the cold to come in. All in all I think this location needs some training in HIPPA and the violations and learn to how to talk to your patients where you are not being loud about people's privacy. read more

I love planned parenthood. The staff is so nice and attentive even during these crazy times.

The staff here is great, friendly, & seem to really care. Just the wait times are horrendous. I had an appointment just for a birth control refill & it took an hour just to be called back & seen. An hour & a half later & I'm still waiting in the room... read more

They are wonderful here!!! I can't explain enough how helpful they are and how much they show they care. Back when I had insurance my doctors only cared about getting me in and out and never catered to my needs. Here they take the time to explain everything to me and to address all my concerns. I am truly thankful for this place! read more

The women who work at the Planned Parenthood in Burbank are the nicest I've met in Los Angeles. They're always professional and greet you with a smile on their faces. They are knowledgeable in what they do, answering any questions you may have. They take their time to make you feel comfortable in what could be a totally awkward experience. The facility itself is very clean and professional looking as well. I try to do walkins or appointments during morning hours and the wait times have always been pretty good. I've never had any problems here and will continue to have my wellness visits here in the future. read more

I've been coming to this location for about 3 years now and I'm consistently impressed by the quality of services they provide. I typically don't make an appointment, but I'll walk-in a couple minutes before they open at 8am and will be in and out within an hour. From the receptionist, nurses, and doctors I've received nothing but smiles, attention, and a safe space free of judgment. I always leave Planned Parenthood with an immense sense of gratitude for having access to a facility like this! Will be back, again and again. read more

My appointment was 1.15 and I came out 4.15. So yes the wait time is horrible. Other than that everything is great! Super sweet staff, and very clean facility. read more

I can only say thank you to the kind, knowledgeable & patient staff. They were so nice/sweet with me and that extended from the receptionist to the medical care team. Thank you for making something I was nervous about, into a more calming experience! read more

This location of Planned Parenthood is run like a well oiled machine. It's spotless clean and every person who works here is not only kind, but very thorough and knowledgable. The government would be insane to cut the funding of such an amazing place for both females and males to take care of their reproductive health needs. I'm grateful they're here. read more

Today I went into this clinic because my friend recommended me and told me how great it was. So I went this past Monday, but sadly they weren't taking any walk ins meaning I had to make an appointment. I made my appointment for Wednesday, which was today. Many would say that I'm too young to be doing something like this because I'm only 17, but it's better to be safe than sorry. For some reason when I walked in I felt like all eyes were on me because I looked young. They girl at the desk was really nice, I had to fill out a couple papers because it was my first time. I was called in by this young looking girl who was really kind and didn't make me feel awkward at all, I was honestly really nervous to go in, but I got over it. So I got what I wanted and left my way. The only reason why I'm giving this four stars is because my appointment was at 8:30 A.M. and I didn't leave until almost 11 A.M. Other than that everything went great !!! read more

The staff is amazing and the facility is very professionally run. There is some security with a locked door and call box to enter. There is plenty of parking. read more

Having girl problems. Went in at noon, saw a nurse by 12:30, saw a doctor by 1:00, got meds by 1:30! Not bad for doing the walk in clinic thing and not having an appointment, and having to do 2 tests. I have no insurance, but since my income is below a certain amount they gave me an FPAC card (green card) and everything was free. Everyone was super nice, cheerful and professional, I was super surprised. My doctor had pink hair, she was cool. read more

I have been using PPPC for a few years now and overall I had very good experience. But I lived in another state. So when I made my first appt in burbank I couldn't believe my eyes! I got there ahead of time so that I woudn't miss my appt but it was a big mistake. It was my turn to be taken care of, but I was waiting and waiting and waiting for 3 full hours ( i am not kidding). The place was overcrowded and not everybody had a place to sit on. I will never go back there again. read more

This place is awesome! When I called to make my appt. the representative was able to answer all my questions and book me to come in the following day at 10:30. I arrived on time and within 20min they started my exams and I couldn't have asked for a bed set of professionals. All my questions and concerns were met with no hassle. I've been to private gynos and have never had the level of service I had here. They were simply AMAZING! I highly recommend this place to any seeking: Pap smear; STD testing; HIV testing; UTI and Breast Exam. read more

I had an appointment in 3/26/2022. I lost my PPO insurance so my doctor's office recommended that I go to PP to get my IUD. This was my first time getting the IUD so I had no idea what to expect. I had read to the nurse what my doctor had recommended which was to get Kyleena and have the procedure done with toradol. I was told that they did not have Kyleena or toradol. They said I could get Skyla and that they only had ibuprofen. I said okay I would take the ibuprofen. Once in the room, I was never given the ibuprofen and it was a NP not a doctor that came in. This was not explained to me ahead of time that I would not be having a doctor do the procedure. She came in and told me how to pronounce her name, which was Mi. I can't remember her last name. I have tried to ask questions and she kept rushing through everything. When I asked about the ibuprofen, she told me it was too late and that they would give me some after but it would take 30 minutes to an hour to work. She had a horrible bedside manner. The procedure was horribly painful that I was almost in tears. I was handed the pamphlet from the skyla package with when I would need to get it replaced. They said they would come back with the ibuprofen which they did and said that they would be back to check on me. I ended up getting dressed because no one came. Just before 2:30 the nurse came in apologizing that she didn't realize that I was still in the room and that the NP didn't come back to see me but that I could leave. The NP never came back to tell me how I was suppose to check for the strings or if everything was okay. I wasn't given copies of any of my paperwork. My appointment was at 12:15 and I didn't leave until 2:30 read more

They were so incredibly nice especially the doctor and the girl who took my blood and vitals. I did a full exam and they got all my needs and concerns taken care of that day as a walk in. I spent a couple hours there but for the most part it wasn't a long wait in the waiting room I was actually in the back doing my tests and exams and asking questions. This was a very nice visit and location in my opinion read more

Absolutely loved this place!!! I haven't been to any other locations and I don't plan to. This is the place for me. I went on for an IUD and I figured it would be awkward since well the doctor is down there in your business lol. But she was totally cool and funny. The staff overall is spectacular. It felt like I was chatting with a couple of girlfriends that I've known for years. Thank you so much for a great experience, keep up the great work read more

I think a lot of people complain about the wait but what do you expect ? This company does not get the funding or respect of normal doctors that they deserve. Everyone is so friendly and helpful and I get so much for free or extremely cheap. It's worth the wait. But if that's what you're worried about, you can easily make an appointment. I'll be back for everything ! read more

Let me start by saying that Planned Parenthood provides services that just aren't available anywhere else and I'm very appreciative of that. However, I only go there when I'm unemployed and don't have insurance. Otherwise, it's actually really expensive. It's the last resort crotch doc. You have to wait at least 2 hours even with an appointment and they treat you like you're dumb and promiscuous. I feel like yelling "Look, I'm smart but poor! I just want my damn no baby zone pills so swab the deck and let me out!" At least it's clean and they provide free STD testing, including HIV. Can't beat free! read more

I agree with someone who said bring a book, cause you will probably be waiting in here for at least an hour. I came in with no appointment, though, to get some more birth control pills, and only waited an hour!!! So you never know. ALL the people that worked there were super nice and cool. They gave me 13 packs free of birth control. It was very clean! If you need any type of exam, more contraceptives, condoms, testing, e.t.c and are broke, this place is amazing!!! read more

The services they provide are definitely worth the wait especially if you are unemployed. Be prepared to wait. I made an appointment and ended up waiting 3 hours to be seen. So bring a book! read more

My practitioner, Robin, was outstanding! She was professional and very knowledgeable! Her bedside manner was perfect! My intake nurse was awesome as well. The receptionist was very friendly and smiley! Everything about this place is perfect. Even though there was a bit of a wait due to walk in traffic, I felt that my appointment was their priority and I was in and out of there fairly quickly! I would refer anyone to this facility!!! read more

Every time I come here its been a good experience. Yes, wait times are a little long (2 hour total visit with appointment), but where else does a girl go with no insurance. I trust the doctors and the staff with giving me the quality care I need and that alone is worth the wait. read more