Came in as a walk in for birth control. It was very busy but I was in and out under an hour. Very friendly staff especially Q.

Best experience I could have ever wished for (: I HIGHLY RECOMMEND THIS LOCATION! I was prepared for a 2.30 hour wait but my wait was only about 30 mins and every staff member was amazing and caring. I'm that girl who was clueless and I was greeted with warm smiles as soon as I walked up to the receptionist Sheenah. I went in for a birth control consultation and I connected with Cristina, the medical assistant, right away. She was so sweet and understanding, she answered all of my questions(and there were a lot lol). She helped me learn about my options and I felt like she cared about my best interest. Everyone I came across was super welcoming and didn't treat me like just another patient and I wish I remembered everyone's name who helped me lol I guarantee you will leave with a great experience just like I did!(: read more

I love this location! I made the mistake of going to the Eagle Rock location once because it's open later...ew, never again. The staff here is always super nice and I never have to wait long (although I tend to go when no one else is there so, lucky me). I've never made an appointment though. The Doctors are great the staff is great, it's clean. They are very respectful of your privacy, don't make you feel awkward. I recommend this location for sure. read more

The staff here is incredibly kind. Definitely make an appointment, it expedites your visit quite a bit. My visit took about an hour and a half, which was surprising because I got a lot done! They also seem very caring about all the patients and insist on your physical health. I recommend this PP to everyone of every gender. read more

Best planned parenthood in The LA area!!!! Everyone's so nice and it's so clean and comfortable.

If you thought Santa monica had a long wait... Behold this Burbank location has a minimum 1 hour wait in the reception area and another hour once they take your bp and ask you those embarasing questions. Did I mention I had an appointment and I'm paying for it... read more

Making the initial appointment over the call center line was frustrating but once that part was done it became smooth sailing. I showed up over an hour early for my appointment after reading the complaints of long wait times and there was no one else in the waiting room. It is a very clean and comfortable location. I got checked in and prepped by two very nice, very competent ladies who answered all my questions efficiently and quickly! Then I was placed back in the waiting room for a short time until I was called in to see the doctor. I was on the table by my scheduled appointment time. Mabby was kind and informative and nurse Amy was calm and supportive during the whole process. Everyone was professional and efficient and I can't praise organizations like PP enough for making women's health a priority! read more

Great place! First time here. Everyone was friendly. Got some birth control pills. I came in on a Saturday morning as a walkin. Was in and out in an hour . Would definitely recommend ! read more

Nice staff but they have no idea what it means to be efficient with time. I made an appointment ahead of time, got seen for vitals ten minutes later, but still didnt get officially taken care of until an hour after. Whats the point of an appointment. I was there the same amount of time as someone who walked in right in front of me and the appointment didnt seem to matter read more

I had the best experience at Planned Parenthood Burbank. I came to this clinic as a last resort for birth control because of the mess that is my insurance company. I was told over the phone my appointment at Planned Parenthood was going to cost $90 because of my Covered California insurance, but I was desperate so I booked it anyway. I had an appointment at 1:00 on a Wednesday. I was greeted by the friendliest woman at the front desk. She was so nice and welcomed me to their location. I filled some out forms and was told I didn't need an exam because a Pap smear is good for 3 years, and I had gotten one last year. Great! I was called back within 15 minutes where they took my vitals and asked me questions. The questions were awkward, but the nurse was so nice, that I felt totally comfortable answering them. She filled all my forms out after I told her I wanted the nuva ring, and then she asked me to wait in the waiting room for them to check me out. I waited for probably 30 minutes, but I was expecting a lot longer so I didn't mind. They called me back and she told me my visit was going to cost $9! I was thrilled. They put in my prescription electronically to my pharmacy and gave me a whole year worth of refills. I was on my way with my prescription within an hour of getting there! I highly recommend this location. It is clean, the staff is friendly, and they are professional. I am very satisfied with my experience! read more

Friendly staff and clean unit. I went as a walk-in and was faster than I thought. After 2pm there are not so many people and they take walk-ins until 3pm. read more

This office Closed 10 min early. Very unprofessional. Couldn't even just drop off paperwork.

Absolutely make an appointment! The wait isn't just worth it sometimes for a check-up. This clinic can get really, really cold most especially when you have to wait for an hour (walk-ins are generally an hour or more wait). Apparently a lot of girls in Burbank aren't very careful. Yeah, you know what I'm talking about. Other than that, the staff is amazing. They're very informative and helpful. read more

The wait is horrible, even if you have an appointment. I made an appointment for 9:20 and waited for more than 2 hrs to see the doctor. Also, when i made the appointment I precisely asked for several tests plus a breast test, and their answer was that they're too busy to perform a breast test and that I should make another appointment for that. Are you funckin' kidding me??!!! They want the money from the insurance but their services lack professionality and compassion. Plus they intentionally schedule 20 people at the same time, especially in the morning. Never coming back to this location. Next time I'll try the Van Nuys location, I heard that they're better. read more

Had an appointment 2 hours ago and still nothing. Been waiting so long that my phone went from 100% to 10% now. Disgusting.

It has improved throughout the years, the staff now are incredibly kind and knowledgeable.

This is an awful place. I been waiting two hours. The people who work and this location are so incredibly rude, they treat you like crap. I will make sure I never come here again no matter what!!! I wish I could review this less than a one. read more

I have insurance, but they wouldn't take it. As a broke college student; I now have to pay $120 for birth control. That being said, the staff was incredibly nice and helpful. Just say you don't have insurance and be ready to wait for 2 hours appointment or not, and your experience will be great. read more

Every time I come here they are way behind on their schedule and I end up waiting for hours. Today I came in for an appointment at 11 and by 12:15 the doctor hadn't seen me and I had to leave to get to work before I even could. They clearly book more appointments than they can handle here and it's totally unfair to everyone waiting. read more

Contrary to popular belief, Planned Parenthood is not just for abortions. They provide preventative services such as pap smears, physical exams, etc at little to no cost. The ladies of this Burbank location are kind, thoughtful and competent. Every one ranging from the receptionist all the way to the NP treat you with dignity and respect. I would highly recommend PP, specifically this Burbank location, to anyone. read more

Sure the staff is nice but why make an appointment and then you have to wait for over 2 hours to be seen. I don't want to spend my whole day off here read more

Sometimes the wait is horrible, but I just went early and the wait was ridiculously short! I guess it depends when you go. But no matter the wait, I always get great service and am very happy after. read more

After rushing here from crappy eagle rock location, i am told walkins for pill pickups closes an hour before the regular closing hours. Geez. How come i didnt see this online anywhere when i was looking for the address online. read more

Staffs are kind, but how can they make a lot of us wait for two hours after an appointment just to get a shot? What's the point of making an appointment? They make you go back and forth, they know absolutely nothing about time management. Just horrible. This will be my last time visiting this clinic. It's a waste of time. read more

I came here to get a depo shot on my lunch break which is an hour and I had an appt mind you. They had me waiting for the entire hour and would have been longer if I hadn't hassled the front desk lady like "Hey, I have to get back to work I had an appt why am I waiting as long as a walk-in person". So, they called me in and didn't even put me in a patient room the lady had me lean over her DESK to give me the shot!! SUPER UNPROFESSIONAL!! read more

huge thanks to the staff at burbank PP.... you guys were awesome...everyone from the front desk to the girl who did my vitals and questionaire to the woman and her assistant that did my actual exam!!! hands down the best experiance i have ever had at any clinic ...thank you to the staff in burbank read more

I love the Burbank location! I used to go to Van Nuys and was always harassed by protestors and a next door clinic trying to poach customers. Not to mention the nurses at Van Nuys were always weirdly rude for some reason . All because I was going for birth control. I made an appointment one day and it randomly sent me Burbank. I'm so glad it did! I come here every time I need any kind of checkup or refill on my birth control. I'm always met with smiling faces and happy people. My wait time never exceeds 1 hour. Even today from start to finish I spent a total of 1 hour and 20 minutes there. This place is great and I highly recommend it! read more

So as far as Planned Parenthood goes I think this is the best location. I live in Sherman Oaks and am closer to the Van Nuys location but drive here instead because it's just a cleaner and seemingly more private facility. I have to say also every staff member I encountered today was extremely pleasant, I was surprised. I've been to other PP's and low cost clinics and more then not have been subjected to cranky overworked employees, this was not the case here, maybe they're overworked but you would not be able to tell with their pleasant and helpful attitudes. My appointment was at 10:15 and they did take me a little late and the back and forth from the waiting room and offices can be tedious but they are very thorough and I'm sure overbooked so it wasn't too bad. The entire visit for STD testing, IUD removal and Pap including waiting took an hour and 40 minutes but I can't complain. read more

The very first time for me to be in a clinic in US. I was seeking for abortion and found this place on internet, then i called to make appointment. Everything was going very well, the nurses and assistances in this clinic are so friendly and patient. And the process went success as well. However, the wait time is INCREDIBLY long... I have to wait for at least 1.5 hours to get the ultra sound. Hope the system can improve that then it will be perfect. read more

I went here at the recommendation of a good friend. I have excellent health insurance but my medical group's ob practice is located at the hospital where my grandmother died and I can't bring myself to go. I was a walk-in on a Friday afternoon. The waiting room was clean and pleasant, not overcrowded. The restroom in the waiting room was also very clean, unexpected surprise. The workers were friendly, professional and discreet. Much more tuned into each patient who came in than I get at my private doctor office. Great listening skills, excellent patient interactions. They were upfront about me having to pay cash because they didn't accept my insurance and gave me an accurate estimate of cost. I waited about two hours to be seen, reasonable as I had no appointment. The appointments were seen on time and even early. I saw Jennifer Njenga, Registered Nurse Practitioner. She may be Jamaican. She was EXCELLENT. Smart, thoughtful, easy to talk to and professional. We did some tests and she recommended further tests, told me exactly what to ask for from private insurance. Could not have gone better. I paid with my debit card and will be donating more to Planned Parenthood in the future. Strongly recommend PP, and definitely this location! Thank you! read more

Bring a laptop/book/magazine. Get ready to be there a few hours. Even with an appointment, it happens every time! This is no place for impatient people. read more

Going back again it was a lot better. Still though it is a crowded place and a bit disorganized but they are my go to for birth control until my pharmacist can prescribe me pills. read more

Everyone treated me with such respect and grace!! It was the fastest most comfortable visit to any planned parenthood, OR doctors office for that matter, I've ever experienced ! Thank you ladies so much! read more

Every time I come here the service is great. If you don't have an appointment I would recommend coming as soon as they open that way you shouldn't have to wait more than an hour, for the most basic treatments. The most I've had to wait was 2 hours but that's because I never make an appointment, and I came in later in the morning when the waiting room was full. read more

I feel beyond lucky to have access to a facility like this. While I've never personally had the misfortune of needing these services in an emergency type situation, I have come here both uninsured and with medi-cal and I've never had a problem with anything being prohibitively expensive. It's incredibly comforting to have this place in the back of my mind should I ever need it. They were so helpful and informative when helping me choose a birth control when I was 18 and they have been awesome helping me go off of said birth control when I started having issues with it about 5 years later. They were there to help after several doctors couldn't figure out what was going on with my hormones. I've gotten help here for a uti in way less time than it would have taken to go to the emergency room. And don't even get me started on emergency room debt. The staff are all wonderful, it's immaculately clean on the inside and when I'm here I feel safe knowing I'm in good hands. A sincere thank you to the staff of this facility, your work is revolutionary! read more

Worst fucking place simple check up with appointment, staff decides to have a stupid meeting while the waiting room is full!

The staff are friendly but they lose all stars because it's been almost 2 hours and I am still waiting. I made an appointment and there are only a few people here so I don't understand this ridiculous wait! Not happy read more

I'm writing this review as I wait for the doctor. I had an appointment for 10:30 AM today, it is now 2:12 PM, I just got done getting examined, the doctor was cute and very nice which made me calm down from waiting almost 4 hours. I saw at least 5 woman without appointments who came in after me and left before me. The people are nice here but the waiting is honestly not worth it. What's the point of making appointments? read more

I can't believe how great I was treated. I was in and out and was cared for well. Pia was amazing! She inserted an implant for b/c and did a great job. Thank you Pia! read more

Okay, I typically love this place because everyone is so nice and friendly, and I haven't had the difficulty with appointment times that other reviewers seem to have had. BUT! On my last visit, I wanted to get an exam and get a specific type of birth control pill. I was called back to a consult room with a male nurse. Okay, I'm as progressive as the next person, and I'm all for equal rights, etc., but this is the person who asks me questions like "How often do you have anal sex?" and "Are you having any unusual discharge?" Is it wrong of me to feel uncomfortable? I don't know. I've had male gynos before who have administered my exams, and that's not a problem for me. I feel like the nurse is really the more important person in these places, because she's the one answering my questions, some of which might be complex and embarrassing and unique to female experience. If it were just the fact that it was a male nurse (and he was super nice, I have no complaint there), then I'd figure it was just my own personal problem and I should get over it, right? Well, he seemed more interested in the fact that I wanted the birth control pills than that I wanted an exam, which was what I had really come for. Maybe I wasn't clear enough on the paperwork when I checked in. (It was kind of a, "Okay, so you don't really need an exam then?" Even though I had just told him that my last Pap was two years ago.) I figured, oh, well, I'll get an exam next time. But I explained that I was very sensitive to certain birth control pills and that I would like one containing a specific progestin (I mentioned a name brand and a generic that had worked for me in the past and cited both active ingredients). In other words, I was seriously clear about it. He indicated that he understood and said that the kind he was giving me were "low-dose" and "should be fine." Well, they're not fucking fine. He obviously had no idea what I was talking about, because he's never taken birth control pills before and isn't familiar with the kind of hell the wrong ones can put even the sanest woman through. (I'm sorry, I know I sound crazy, but the pills haven't worn off yet.) He gave me Ortho Tricyclen Lo, a triphasic pill that contains norgestimate. Aviane is a monophasic pill containing levonorgestrel. Aviane is 21 pills which all contain the same dosage (.01 mg/levonorgestrel, .02 mg/ethinyl estradiol, or estrogen). Ortho is 3 sets of 7 pills: round 1= .18 mg/norgestimate, .025 mg/ee; round 2= .215 mg/norgestimate, .025 mg/ee; round 3= .25 mg/norgestimate, .025 mg/ee. DO THOSE LOOK EVEN REMOTELY SIMILAR? Not only is it a completely different progestin, but it's even more estrogen, which is probably why I've been a raving lunatic for the last two weeks. I can't help but think that if my nurse had been a woman with first-hand experience, then this wouldn't have happened. I realize that not all female Planned Parenthood nurses have taken oral birth control, but we probably all know someone who has. Maybe I'm being unfair - maybe it's not that he's a dude, but that he's just not knowledgeable enough about the medications. Well, I got a problem with that, too, so - either way. I know it's not a matter of their selection of available pills - the guy told me they have lots of different kinds. I'd still recommend this location to anyone looking for a good women's health clinic in the area. But if I get that male nurse again, I'll feel like a jerk doing it, but I'm going to ask for a female nurse, and I'll probably end up telling her what happened last time. There's really too much at stake. Maybe this should just serve as an example for me to speak up a little more at the doctor and be my own advocate and all that. read more