There are a lot of buildings in the medical complex and you have to drive up to the door of each…read morebuilding to see the addresses -- it's the building with the big OrthoVirginia sign at the top -- it's on the 3rd floor, so add time for parking, walking, and waiting for the elevator. It was a very busy place. I arrived for my 930 new patient appointment at about 935. There was a registration line of several people. When it was my turn, I was greeted by a friendly person and went through the check-in and copay procedure, including digital forms on a tablet. I then had to wait in line, again, to give the tablet back. Then, it was off to wait. About 1020, (45 mins later), I was called back to be advised I arrived too late and would need to reschedule. I mentioned I was only about 8 mins late (including waiting in the registration line) and was advised new patients are supposed to arrive 15 mins early, so I was outside the 15 minute window. I get the late policies. I felt horrible for being a couple minutes late, but I was definitely within the 15 minute window. However, I wasn't advised I needed to arrive by 915, I was told my appointment was at 930 and to bring my ID, insurance card, and list of medications (I took notes). And, if I was outside the arrival window, why was I allowed to register, pay my co-payment, and sit for 45 minutes just to be told to reschedule? Patients are usually advised of late arrival at registration. Thanks for wasting my time off from work. Will I get my $25 back? (It applied to the next visit!) I'm adding one star for the friendliness of the registration clerk and the doctor. I was able to reschedule the next week, and the reviews and recommendations for this doctor are overwhelmingly great, so we will see how it goes and I will update. UPDATE: I went back for appointment, previous results in hand, and asked to run the same labs, stating valid reasons, including an issue I had previously that was detected by running a lab not being ordered, and also that we couldn't compare apples to oranges, etc. The first request was refused and the second request was ignored, so I made an appointment with a different doctor. Side Rant: It is so hard to find a doctor that will work with you and not ON you. No one knows my body and my medical history better than ME! After all, I'm paying for a service. It's like going to a restaurant and having the server tell you what you are going to eat. LOL Feel free to message me recommendations! IMHO, the office staff could use some training in scheduling. Be sure to take extra time off work so you can arrive 15 mins earlier than your appointment or risk having to reschedule! She seems like a great doctor, just not one willing to work WITH me for my particular issue. YMMV

I am so glad that, after 5 years in Richmond, I found Dr McKenzie and her office. I am been so…read moreencouraged by their professionalism and how little I have to wait to be seen. When I talk to Dr. McKenzie, I repeatedly note that she is two things: caring and competent. I find that this to be an ideal mixture for me. I don't just want a doctor who is JUST attentive to my concerns and is kind (which Dr McKenzie definitely is), but who doesn't seem highly skilled at their job. I also don't want the other extreme- a doctor who seems well-read and passionate about medical concerns (which she also is!) but who doesn't listen. Dr. McKenzie is a good balance of both of these positive traits! I feel confident that she wants to get down to the bottom of what is bothering me, and not just give me a prescription. In fact, she has been helpful in guiding me to stop taking some meds that were harmful. She is funny and passionate about healthcare. I feel well cared for when I leave her office!

what a great experience! I was so nervous and every single person from the front desk person to the…read morenurses and doctors was just so amazing and kind. Getting my port out in was almost a pleasant experience and thats saying something!

I moved to Midlothian an year and a half ago and was looking for a medical group that could manage…read moreyearly adult physicals, general wellness, and a yearly gynecology exam. I'm not preggers, so I shouldn't have to get two doctors just because I have girly parts. After much hunting, I found Primary Health Group. They're my one stop shop. The office is well kept, the staff are friendly, and my doctor is very attentive and make sure I understand what we're doing, what lab results mean, etc. Love my doc.

I just got home from my appointment with Alexandra and had such a great experience with everyone!…read moreThey were professional, friendly and took their time. I highly recommend this place!!

The front staff is not rude at all they are nice and helpful. I love all the peds female docs…read morethere, very polite and professional and have definitely always answered my questions n concerns as they come up. Thankfully my kids are healthy and thriving so I can't complain about this place at all and we have been going for 4 yrs now

I called to ask just a few simple questions because I was trying to move my children from Colonial…read moreHeights a Midlothian I asked a simple question do you offer holistic medicine The lady put me on hold pretending like she's gonna help me but in reality it's just so she can get off work without the phone ringing in her ear this is how this company treats possible clients I wonder how they treat their actual clients

Dr. Iraj Mirshahi is my mom's new doctor, and I can't say enough good things about the practice…read more Everyone is so friendly. The energy in the practice is good. You can tell everyone enjoys their work and is happily employed. Dr. Mirshahi was thorough, caring, knew how to ask the right questions to get the information he was after, and had outstanding "bedside manner." Very happy that my mom is in great hands.

Although staff is courteous and seem knowledgeable and competent, there is little to no…read morecommunication once you're in a room. To sit for close to 2 hours with no info/update on tests and scans seems wrong.

I wish I could give zero stars. The dr did not listen or provide any valuable care. It was a…read morecomplete waste of our time and escalated our emergency instead of supported or helped.

Got my first CPAP machine today. Was overwhelmed just thinking about the appointment. But Katlin…read moremade it easy(er). Thanks.

I have been on a BiPAP since about June 26th. I have tried every face mask Quality DME has…read moreavailable, they all leak pretty badly especially at 3:00 a.m. and then for the rest of the night. I still have severe dry mouth which they said would go away with use of the humidifier. If I turn the humidity up, I get rainout which is not fun when you are trying to sleep. I can't win. I hate calling for support, and rarely do so anymore, because I am made to feel like it is not Quality DME's problem. I am beyond frustrated. The doctor is trying to help but if Quality DME won't provide a face mask that works for me, and they have the prescription, then I see that as a major problem with the effectiveness of the treatment. The BiPAP machine and wearing a face mask does not bother me. I am wearing the mask all night whether I am sleeping or not. Even when the mask is leaking I try to hold it in place with my hand and pillow but that is not working well for me. There are times when I get my four hours in and take it off. The lack of a properly fitting face mask is causing me to lose sleep. I am currently using the mask that leaks the least. Unfortunately for me, the face mask that leaks the least has worn out. My doctor requested a different face mask that they tried in a second sleep study but Quality DME's response is that I've used my supply and the complimentary mask so they will not ship me this mask for another two weeks. Plus, they have to prove to Medicare that I am actually using the BiPAP machine before they can even do that. The Quality DME customer service person even suggested that I stop using the BiPAP for a few weeks until I can get the new face mask. I could go online and buy face masks but how much will I have to spend until I find one that fits? This has been a miserable experience. I thought the company holding my prescription was supposed to work with me to get a properly fitting mask which has not happened. I guess I am lucky that this is not an ingested medicine. Apparently it is not the problem Of Quality DME if the can't properly fill a prescription.

Overall, Dr. Hackelton was been a good Doctor with regard to checking on my medications, and blood…read morework. I does not take long to get an appointment. She has a welcoming personality. However, she can appear rushed. I know many doctors are made to see several patients in a day due to the administrators, who oversee their work. She is subject to the same pressures as other doctors. She is not very skilled at diagnosing various illnesses, but refers patients to specialists so they can recieve care for a particular problem. I respect she is intelligent and knows when a specialist is needed. Recently, I have been disappointed with the medical field in general. I believe the doctors and patients are caught up in a high for profit industry. I do not judge a doctor for being rushed or unattentive at times. This is symptomatic of the health industry.

Great doctor! Quick, supportive, and caring!read more