I purchased a 2008 Mini Cooper S from these guys a few months back and everything was a great experience through and through. I dealt with Nick and Ray both directly and they are very responsive and on top of absolutely everything wether it be text or phone call during business hours or not. Full disclosure the vehicle had a couple of minor issues but the second I spoke with Ray they were handled with the upmost integrity, they took care of everything without a dollar coming out of my pocket and fixed it timely and well. I have had nothing but a five star experience with these gentlemen even when there was any issue with the vehicle I was provided with a loaner for the duration of the repair on top of a free tow to get the vehicle to the repair shop. Let me be clear this car was absolutely not a lemon by any stretch of the imagination and the issues that the car had were at no fault to Platinum Auto whatsoever. And to reiterate, they fixed it at no cost to me, timely and correctly while providing a loaner vehicle in the interim. Since I have received the car back it has now been tuned and has had many upgrades and has held up absolutely perfectly, the car clubs that I am a part of can back this statement 100% and can attest to the power and reliability that this vehicle has provided even throughout the rigorous abuse I have given it. If you need an honest opinion about this dealership, the service and quality they provide or even the overall degree of the owners feel free to ask Ray directly to give me a call, him and I have built a quality relationship throughout the purchase of this vehicle and just to make it clear I did not have any prior relationship with this dealership, the owners or anyone who worked here, I simply say the car online showed up with cash and bought this vehicle nothing further. read more

I came here with my sister to purchase a great quality used vehicle and had thoroughly enjoyed my experience! Everything was done in a timely and efficient manner. I was not waiting for any long period of time for anything. There were even big bows to put on your car after purchase for photos! I would like to give a big thanks to Ray & Nick for being very patient and understanding with me during this process as this was my first time buying a vehicle and also making a purchase this large. I would highly recommend this place for anyone. Very friendly and kind people! 10/10 experience I came here with my sister to purchase a great quality used vehicle and had thoroughly enjoyed my experience! Everything was done in a timely and efficient manner. I was not waiting for any long period of time for anything. There were even big bows to put on your car after purchase for photos! I would like to give a big thanks to Ray & Nick for being very patient and understanding with me during this process as this was my first time buying a vehicle and also making a purchase this large. I would highly recommend this place for anyone. Very friendly and kind people! 10/10 experience read more

file a complaint with the ct dmv - ct.gov/dmv/cwp/view.asp?... platinum auto sucks... these folks, nick, ray and bes are crooks. run do not do business with them they will lie to steal your money and sell you junk while smiling and calling you a friend. i bought and had a 2010 bmw 335d delivered to me based on bes's word that it was "a car he would drive anywhere". the brakes are frozen, the ac doesn't cool because the pulley and belt are missing, seat belt doesn't fasten, some lights are out. my question is how did this heap of s**t pass inspection in the state of connecticut. again run from this car lot or ride a bike but dont let these guys f**k you on a car deal. surprisingly you cant leave a review on their facebook page and cargurus requires you to have contacted them through their site in order to leave a review. update from the bmw mechanic here in nc - the ac compressor needs to be replaced in addition to the missing pulley and belt but best of all the charge air cooler needs to be replaced. with all of the other items that need to be repaired the car needs about 4000.00 in repairs, all of this for a car the dealer claims "could be driven anywhere" read more

i bought and had a 2010 bmw 335d delivered to me based on bes's word that it was "a car he would drive anywhere". the brakes are frozen, the ac doesn't cool because the pulley and belt are missing, seat belt doesn't fasten, some lights are out. my question is how did this heap of s**t pass inspection in the state of connecticut. again run from this car lot or ride a bike but dont let these guys f**k you on a car deal. surprisingly you cant leave a review on their facebook page. update from the bmw mechanic here in nc - the ac compressor needs to be replaced in addition to the missing pulley and belt but best of all the charge air cooler needs to be replaced. with all of the other items that need to be repaired the car needs about 4000.00 in repairs, all of this for a car the dealer claims "could be driven anywhere" file a complaint with the ct dmv - https://www.ct.gov/dmv/cwp/view.asp?a=799&q=245376 read more

I have purchased a 2014 Dodge Ram from them about 2 months ago ,so far it's been very pleasant business with them They have worked very hard to get Me approval which I have been either declining or getting so much add ins on top of what I'm purchasing,This guys were up front to me ,they explained all the charges clearly ,and there is no surprise at all The vehicle condition was great and so far I do not have any problems with it I came back for service because I really love their treatment to us .At that time I Had single problem with light which they fixed at no charge I do not hesitate to recommend this place to any friends and everybody out there I would like to thank you to Platinum Auto ,for such a great service and financial sources and for a great vehicle I will definitely come back again Larry read more

I would STRONGLY advise NOT to waste your time with this place. I sent a female friend to look at a vehicle here (which she was fully prepared to buy). After negotiations Ray and her came to an agreement on a fair sales price. When she returned to make the purchase he stated he would not sell the truck for the agreed price and instead insisted on $500 more. Luckily she realized this as a sign of a terrible business ethic and didn't buy the truck. One can only assume Ray attempted to extort the extra money from her as she was a woman whom he expected not to know any better. Please do yourself a favor and buy from a trustworthy, respectable dealer. This is NOT that place! read more

This was my first online experience on a vehicle buying from dealership,i purchased 2011 Jetta wagon and sent my payment but everybody was saying you have been scammed and you dont know what kind of a car what condition,The dealer was pleasure to do business with,They shipped my vehicle ,it arrived on time as they promised .Wow//Better than i was expected,they even did oil change and brakes for me..I registered in Ohio without any problem,Been driving my vehicle over 5 months now ,has been great since without any problems.I must say Thank You Platinum,And ill be look forwarding for another car purchase from you .Thanks Dan... read more

Friends and family of mine have been gone to Platinum Auto to purchase and service vehicles for years now. When it was time for me to purchase another car, I thought of them. Now, after working with them, I would never go anywhere else. I needed the car as soon as possible and I very was impressed with the efficiency in which the entire team worked. They are very honest and very friendly.Nick was straight up with all questions and concerns I have.I will only use Platinum Auto for my service needs. read more

Bought a 2010 BMW 335D and had it shipped. Was told by the salesman / owner Bes and Ray They had been driving the car for a couple of weeks and that it was perfect and would drive it anywhere. The car is a piece of s**t. the a/c doesn't cool, brakes are frozen up, passenger seat belt doesn't work, lights are not functioning properly among other things. The best part is they will not answer the phone or respond to text at this point. RUN FROM THIS DEALER AS QUICKLY AS YOU CAN read more

My husband purchased a 2014 Jeep Grand Cherokee LTD from them two months ago and I am loving it. Ray and Nick are very pleasant and very honest people to work with. I had a small problem with one of the tires and took the car back for them to look at it. They decided to replace all four tires with brand new ones for safety reasons. I highly recommend these car dealership. My husband also bought a 2012 Mercedes GL 350 from them and he is very happy with the car. A+++++ read more

I recently purchased a vehicle for my daughter. I've had nothing but a great experience. These guys are very honest and reliable and I'm very happy with my purchase. I recommend this place to everyone. It's been a pleasure working with them. I continue to go for my oil change and service needs and receive A+++ service. Thanks Platinum Auto for always taking good care of me!! read more

I am very pleased with my Mercedes Gl350 diesel I purchased from Platinum!!! I am very happy with my purchase. I told them to install new rims for the car they took care of the whole order and everything!! Wow I'm will recommend this to any one or family that is looking for a car suv coupe etc. thank you platinum see you next time when I'm ready to purchase another vehicle read more

I have been trying to get a fair deal and also good vehicle .I found these place ,They were upfront with me over the phone and I went down there dealt with Ray.Complete straight forward person .Test drove the vehicle ,figure out the finance details ,No surprises .Transaction went beyond my expectations.Over all very happy with my purchase .Definitely recommend.A+ read more

y and belt but best of all the charge air cooler needs to be replaced. with all of the other items that need to be repaired the car needs about 4000.00 in repairs, all of this for a car the dealer claims "could be driven anywhere" file a complaint with the ct dmv - https://www.ct.gov/dmv/cwp/view.asp?a=799&q=245376 read more

This place is beyond the worst place. Dishonesty is the policy. They pick up cars cheap at auction and flip them to unsuspecting buyers. Truly if you see a good review it is them boosting the place with made up accounts. read more

They are so amazing they sold us a 2012 toureg and it's awesome I love it. They also work with you and so friendly and respectful. Come down and check them out you will not be disappointed read more

Highly recommend this dealership even though I didn't buy a car from them but the overall experience with them went great and they went up and beyond to show me their inventory read more

Bought a car for $10,000 and it's a literal lemon. Didn't even try to give me my money back or give a accommodation car while they tried to fix it. read more

Run away, big liars, they are rip offs, sold me Audi with bad engine, went there 7 times, Raim was a big jerk, didn't want to hear about it