Overpriced for the service you get. My little sister spilled a strawberry milkshake on my stairs at 11pm. I called Platinum Carpet Systems the very next day; they came the day after. Tried to upsell me a "carpet protectant" but I declined. Coincidentally (or not) my carpets look the EXACT SAME AS THEY DID PRIOR TO THE "CLEANING". You mean to tell me "state of the art equipment" could not remove simple milk and strawberries????? Okay. Went to Publix and got a rug doctor and would you know the stain came right up?! Hmph! Should have gone with my first mind but I try to support small businesses. Lesson learned. read more

Platinum Carpet Systems - This how my carpet looked after they "cleaned" it, which is the same way it looked the night before when the spill occurred. - Carpet Cleaning Near Me

I have 2 bad ass little dogs - a sweet girl puppy who is 9 months old and hasn't quite figured out that my floor is not a toilet and a 3 year old male who was perfectly trained until little hellion came along and he decided it was time to mark his territory over the top of her accidents. Gross x 1,000,000. I hated having visitors - seriously, it was that bad. When Robert and Sean from Platinum showed up I stepped outside and shut the front door. "Ok, guys. Before you see this mess, let me just tell you that I don't have high expectations. Whatever you can do is fine with me." Seriously - it was THAT bad. Like replace the carpet and start over, never allowing my pretty little pups out of their cages again bad. I kid you not. Robert and Sean were professional, courteous and dare I even say funny. We had a grand old time while they cleaned all signs of my little badass Bichons out of my carpet. And my carpet? HOLY F'ING HELL!! It looks AWESOME. And by awesome, I mean spectacular, fantastic, amazing! I was so impressed that I whipped them up a batch of my famous Pink Cupcake Dreams cupcakes - peanut butter chocolate - to thank them. I packed them a nice pink box of 12 before they left. Seriously - they wayyy exceeded my expectations. They arrived on time, finished quickly and nearly all the stains in my carpet are GONE. By far the best! Thanks guys! read more

I had a bad experience with carpet cleaning before, so it took me a few years to decide to call another company! This time I chose Platinum Carpet Systems. Lucky me!!! I sent them an email to ask for as estimate and got an answer right away (seriously, it took them 5 minutes to answer me!). All communication was through email (which I prefer) and all my questions were answered really fast! The price was amazing! Better than all competitors! They were able to book me 2 days after my first contact (again... so impressed!) and when the came... OMG... it feels like I have a new house. The cleaning is amazing, really thorough, and my house smells soooo good! And they did it in two hours! I will definitely be using their services again and I really recommend them! I'm really, really happy! read more

Horrible service. Have had carpets cleaned many times before and when these guys came, took 24+ hours to dry AND left residue in my carpets. I called to let them know and the owner questioned me and put me on the defensive. I am a Christian honest person and would never complain unless it was really bad. They came back today to fix it and questioned me even more. He said that it was from the previous carpet cleaning company and made me feel like I had to defend myself. Like it's my fault???? There was no residue BEFORE, now there is. Why is it that every bad company wants to blame someone else??? Take responsibility and give someone customer service...don't question them and blame someone else for your error!!!!! You have been warned read more

Based on all the wonderful reviews, I expected more. The cleaning we got was average and overpriced.

Platinum Carpet Systems was great. The carpeted areas of my home look brand new. The company was very upfront and consistent in terms of information and expectations, incluing pricing. I thought the scheduling process was a bit cumbersome and could use some improvement but everyone that I encountered in the company, from the initial person I called and spoke with to the two gentlemen that came out to do the cleaning were professional and courteous. In terms of the quality of the work - its pretty much the best I've seen. They moved the furniture and placed plastic protector tabs underneath them. I had coffee stains that had been in the carpet for over 2 months and they indicated that they may not be able to completely remove the stains. Guess what? It's gone. And they worked quickly. I couldn't believe it but they were in and out in under and hour. I would highly recommend this company. read more

Outstanding job done, especially on my high traffic areas. Not trying to nickel and dime you. Very impressed with them and will use again.

I used Platinum Carpet Systems when I moved out of my last apartment and boy oh boy was the carpet in bad shape before they arrived. They were on time and pleasant explained how everything was going to work. My carpet looked better than it did when i moved into the apartment. I have used other services in the past but in the future this will be the only place I call! read more

This is the only carpet cleaning company I will use, no matter how many others offer discounts and Groupons. I can trust them, they are responsive and fast, and the results are great. I use them at least once a year. read more

Used them today for the first time. Loved the fact that they came early and cleaned the house quickly. I will definitely be using them again when it's time for a refresher read more

The carpet cleaning was fine and they did an excellent job of getting out to my place in record time! I, like another reviewer, have pets and one of them hasn't quite figured out that the toilet is outside...not inside. The carpet cleaners did a wonderful job of getting much of the smell and stains out of the carpet. However, I wouldn't advise that you enter their trivia contest for free movie tickets. Nearly a year and 3 phone calls later, I am still waiting on mine. Every time I call there is another excuse. read more

I am moving into a house with white Berber carpet that looked tan, now it looks brand spanking new! I thought I was going to need to replace it. I bought a certificate on Groupon and expected sub par service because of the discounted rate. I was so pleased with the job. I was given a courtesy call the day before they came (and a one hour window period -not 4-6 like most services). They showed up on time and told me that I could get scotchguard for an additional fee if I wanted but did not try to hard sell me into anything. They were very thorough and did the job quickly and efficiently. The clean carpet makes the whole room feel fresh. I am very very happy with their service. read more

I used Platinum Carpet Systems after a leaking garbage bag stained our carpeted staircase leading out from our living room. Not only did they go out of their way to meet us at our house at an odd hour, but they did an exceptional job getting the stain out of our carpet (even after warning us that it might not come all the way out!) Thank goodness it did -- our carpet looks brand spankin' new! This is the second time we have used Platinum Carpet Systems and I can honestly say that I would not use anyone other than them from this point on. read more

I used Platinum Carpet Systems when I first moved into my house in 2011. In the following years did the "do it yourself" carpet cleaning, but finally decided I needed to have a professional. This company was very professional, it was easy to book a time, they called before they arrived, did above and beyond what I had asked them to, and the carpet, both the semi-new (4 years old) and the older carpet looked 100% better when they were finished. The technicians who came out were great, and they completed 4 rooms and a hallway in an hour. Highly recommend! read more

My carpet is 8 years old, normal wear and tear, no pets or children. I was ready to get new carpet because the stairs and walkways to the rooms looked horrible, but my husband convinced me to give the carpet cleaning a try. The workers were very courteous. They were done very quickly and I was extremely pleased with the results. Now I can save that new carpet money for something else. read more

Used them twice. They are NOT very good at getting spots out of carpet. Both times, I used Folex (available at big box stores) a few days after they "cleaned" my carpet and removed the spots that they didn't, I would recommend someone else. read more

I feel sorry for the owner, I called a day before and asked for the room special for 149.99. I specifically asked for master bedroom, jack and Jill bedrooms, walk foyer area and stairs. The tech Robert asked my wife what to do. I told the admin Courtney what I wanted done. I don't know how the tech ended up doing my walk in closet for 19.99. That is a rip off. Courtney the admin was no help and could not take away the charge. Poor, poor, poor customer service. Again, I feel sorry for the owners cause they would have fix this. read more