On 4/17/26 I brought my 2023 Toyota Highlander to the Service Dept to have someone look at the year…read morein the drivers seat. The year is pulling from the seam. Unfortunately I was told by Service Advisor Riad Almasri that it's not covered under warranty. Therefore if I wanted it fixed I could order the seat for $1,200.00 and labor would be $300.00. I went ahead and ordered a new seat. Riad informed me that the seat could take up to 2 months to receive because it's a custom order. The new drivers seat came in within a month. I arrived on May 18th to have my new drivers seat installed. Other than the obnoxious price for a new drivers seat & labor I'm very pleased by the overall service I received from Riad.

I will post photos of these two "salesman " soon . On…read moreSaturday February 28th 2026 I visited Toyota of Riverside with my wife to purchase a 2025 Toyota Tundra.  I was ready to put down $35,000 cash leaving  a $12,551.95 balance.  I requested a one year car loan to pay off the remaining balance.  Instead Sigfrido Olguin "Ziggy"  lied straight to my face and to my wife claiming it is ILLEGAL in the state of California for a one year car loan.  "Ziggy" boss Julio Fuentes "sales manager" was in the office and said nothing .  Nothing illegal in CA ON A ONE YEAR Loan .  Ziggy was not "HELPING" us he was  "SCAMMING " us into a 3 year car loan to jack up interest and his commissions.  That is fraud plain and simple.  Ziggy also refused our trade in.   He even told me to sell my car on the outside, on the streets.  Toyota of Riverside advertises trade ins on their website and signs why push it if Ziggy flat out refused to take mine?  Who knows how many customers in his 20+ years working there he's lied to about loans, ditching trade ins, telling hard working people to "sell your car on the streets" .  This is not customer service it's PREDATORY.  Ziggy violated California Business & Professional code 17200 (un fair/deceptive acts)  the Automotive Dealers Fair Practice Act and basic honesty.  I will also report "Ziggy" and Toyota of Riverside to the Federal Trade Commission for deceptive advertising and unfair practices under section 5 of the FTC act 1-877 FTC- HELP. California DMV dmvinvestigations.my.site.com , Bureau of Automotive Repair 1-800-952-5210 bar.ca.gov . Attorney General 1-800-952-5225 oag.ca.gov/consumers ,BBB bbb.org/file-a-complaint. This "salesman" made the whole car-buying experience miserable for me and my wife. He is the guy who makes your skin crawl the second you walk on the lot. The only thing he cares about is squeezing every penny he can out of you. Ziggy, He treated my wife and me very disrespectfully during our visit. He repeatedly called my wife "mi señora" instead of addressing her by name, had a cocky and arrogant attitude the entire time, and refused to show us basic paperwork. He would not provide the invoice breakdown, the interest rate, or the Carfax report when we asked. When my wife finally had the invoice in her hand he would pull it away. And walk out of the office in hand . Worse, he tried to gain our trust by bringing up that we are both "Mexican" acting like that somehow meant he wouldn't screw us over. It felt insulting and made us extremely uncomfortable. I will re- post on facebook community page "What's Up Riverside" "What is going on in Riverside County" "What's happening in Riverside CA" and all social media platforms . California's anti-SLAPP law is Code of Civil Procedure Section 425.16.

Big B helped us find a used EV Hyundai - we came here originally from Moreno Valley location, but…read morethey didn't have any options with our budget at the time. After sending us here and a few different test drives we found a car we liked a couple weeks after our original visit. Talk to Big B and he'll help you out.

Buying a car can be exciting, but it can also be exhausting. In the past, we've experienced the…read moretypical high-pressure sales environment--salespeople following us around the lot, constant phone calls, and feeling pushed to make a decision before we were ready. When my husband and I walked into Riverside Hyundai, our intention was simply to look. We wanted to compare the 2026 Hyundai Santa Fe Calligraphy, explore the available upgrades, review the warranty, and get an idea of pricing. We had absolutely no plans to purchase that day since we were leaving for vacation and didn't want to buy a brand-new vehicle only to have it sit unattended in our driveway for a couple of weeks. We were greeted by Alex, who listened to exactly what we were looking for and guided us in the right direction without any pressure. It didn't take long before we found the perfect Santa Fe Calligraphy with the exact exterior color and interior we wanted. Alex invited us into his office, where we spent about 45 minutes with him and "Big B" reviewing the available options. We explained that we were shopping around and simply wanted a printed quote to take home and compare. There was no sales pitch, no pressure, and, to our surprise, Alex never even asked for our phone number or email address. That alone spoke volumes. After returning from vacation, we visited several other dealerships. Most immediately asked to see the quote Alex had given us and simply said, "We'll beat it by $500." That approach told us they weren't interested in earning our business--they just wanted to undercut someone else's work. Despite asking not to be contacted, we also received repeated follow-up calls from other dealerships. To make matters worse, several were quoting us 2025 models even though we had specifically requested pricing on a 2026. At that point, we knew Alex was our guy. When we reached back out after our vacation, the conversation picked up right where it left off--friendly, professional, and completely pressure-free. We worked out a fair deal with a simple handshake, and we felt confident moving forward. Buying a vehicle isn't just about purchasing a car--it's about choosing a dealership you'll trust for years to come. The sales experience is only the beginning, and we're hopeful the service department will continue to provide the same level of professionalism and customer care that Alex and the team showed us from day one. If you're looking for a relaxed, honest, and no-pressure car-buying experience, we highly recommend asking for Alex at Riverside Hyundai. Thanks again, Alex! Tom & Heather

Scott Brady has saved Honda's reputation! Mr. Brady has been nothing short of amazing...dynamic…read morepersonality, thorough, pleasant, respectful, knowledgeable and above all - professional! My 2024 Prologue is the first Honda I have owned and I have not been happy at all. Spreen Honda totally corrupted my opinion of dealerships and multiple issues with this vehicle has severely tarnished Honda's image. This vehicle, unbeknownst to me at the time, was really a GMC vehicle that Honda placed their name on. There are two open recalls on the truck. My vehicle has been in and out of the Spreen dealership more than 10 times in less than a year - axle clicking, front bumper coming off, display console blackouts, rear camera blackout, vehicle not updating, HondaLink app not connecting to the car, etc. Spreen service counselors are the worst liars ever. Service have told me that parts were not available for any of the recall and the issues with the axle could not be addressed until Honda authorized the replacement. Spreen needs to be investigated by the State of California!! After the poor service at Spreen multiple times, I decided to make an appointment with Riverside Honda. Mr. Brady was my assigned service counselor. Mr. Brady assured me that my vehicle would get a thorough inspection and all issues found will be addressed. As it turned out my concerns of safety were confirmed when the technician discovered that BOTH axles (left & right) were bad, clicking when making turns at low speed, and needed to be replaced. The vehicle is NOT two years old yet and there warranty repairs needed...?!?!? Mr. Brady ordered the axle parts and had them installed under the warranty. He also got the display recall repaired. Mr. Brady kept in contact with me the entire day whenever my vehicle was left in his care. Again, Mr. Brady has saved the face of Honda. However, I certainly believe I got a LEMON from Spreen Honda. If anyone has had the same issues and found a Lemon attorney to handle, please let me know.

This is the third time I've tried to leave a review about my experience here, and previous ones…read morehave not remained posted. That alone should raise concerns. My experience with this dealership was extremely frustrating. I did not feel that my concerns were taken seriously, and despite being contacted after my initial review, no meaningful effort was made to resolve the situation. At one point, I was warned about potential "defamation" for sharing my experience. That response felt inappropriate and discouraging, especially when I was simply trying to communicate what happened from my perspective. I was also repeatedly contacted by a salesperson even after I made it clear I was not interested, which added to the negative experience. If you are shopping for a car, I strongly recommend taking your time, comparing offers, and considering financing through a credit union or outside lender so you have more control in the process. Overall, I would not return here based on how my situation was handled.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,

Looking for a new car? Look no further. Contact Rudy at South Coast Auto Brokers!!…read more After sending an inquiry on Yelp, I received a response in less than 10 minutes. Rudy asked me to submit my vehicle inquiry and specifications on his company website and once I did, Rudy went straight to work. He worked diligently throughout the day, contacting his network of dealerships and kept me in the loop. He found the perfect car with every option I asked for. Matter of fact, the car was optioned even better than what I asked, all within my budget. By 7pm that evening, I was able to get my wife into her new Lexus RX350. My wife loves her new ride. Happy wife = happy life. Thank you Rudy for everything. You have definitely earned a lifetime client. Will be reaching out again for my next car purchase.

Another 5-Star experience with South Coast Auto Brokers and Rudy. He's an absolute Ace and his…read moreresponsiveness and excellent service to his clients is above and beyond. Rudy knows the car business inside and out and will handle all aspects of the purchase, including the trade-in. Through his contacts, he was able to get me top dollar on my trade-in and more than I would have gotten on my own. When the day of delivery came, the buyer came with a tow truck, some standard paperwork for me to sign and a check for my equity. Amazing! Thanks again, Rudy and South Coast Auto Brokers for another 5-Star experience. Looking forward to doing business with you all again!

I was recommended to Carsmart by a friend and am so thankful fir the recommendation…read more The owner, Antonio, was very patient in answering all of my questions and took his time to explain everything about the vehicle. He was completely honest and fair with all of my questions. I purchased a 2005 Chevy Suburban and it is perfect for all of our family needs and an excellent price. I am so very grateful for him and look forward to doing business in the future.

I've always wanted to own a Crown Victoria Police Interceptor for many years. Got recommended a…read moredealership by a friend who also owns a Crown Vic. Checked out their listings and saw a super clean Vic with relatively low miles and low idle hours. Went to the dealership and met Antonio, who let me test drive it and I instantly fell in love. It was my first time financing a vehicle and Antonio helped me out and was able to get a loan through my credit union. Was super easy and quick. Would definitely recommend CarSmart and Antonio for anyone looking to purchase a vehicle.

Ezekiel/Zeke & Nicolas/Nick are the BEST team ever! My…read morefamily is a 30-yr Lexus family and have gone through 3 SUVs but it's been a few years since I've been to RiversideLexus for service. A lot of new faces but I did recognize Zeke and was thankful being assigned him for my service manager. He's shy but very kind &friendly once he warms up to you. :) I arrived for the 8am service for my new RX hybrid and greeted right away by Nicolas. His polite and welcoming demeanor is a huge plus, especially to a girly-girl who knows little about cars. I was nervous and had a dozen questions swimming in my head; worried about my "new baby"-- but just chatting with Nicolas, I was already put at ease. "Service with a smile" goes a long way and he has a great attitude for customer service. Ezekiel (you can call him Zeke) is awesome as well. He jotted down all my concerns and made sure to explain every step of the process. He didn't have the "smarmy, condescending car salesman" attitude. Since this was my first service for the new RX hybrid, it was an easy process but they actually made me feel welcomed and comfortable, which is incredibly appreciated. Zeke also double-checked and explained the care/service package that I had purchased. He was always polite and patient with all my silly questions. It's only because of Zeke and Nick that I will continue to choose Riverside Lexus and tell all my family and friends to get their services done there. :) See you in a few months, Zeke!

After a very disappointing experience at Shottenkirk Desert Lexus, where we felt no effort was made…read moreto work with us on a deal, we decided to walk away. That turned out to be the best decision we could have made. We contacted Riverside Lexus, and within minutes they responded with multiple offers on the exact same 2026 Lexus IS 350 we wanted. Not only was the pricing substantially better, but the entire experience was outstanding from start to finish. A special thank you to Sales Manager Gabriel (Gabe) and Assistant Finance Manager Jose for their professionalism, honesty, and exceptional customer service. They made the process easy, stress-free, and enjoyable. If you're shopping for a Lexus, do yourself a favor and call Riverside Lexus first. Highly recommended! John Mooney

A Huge thanks to Samuel for helping me navigate my BMW's SULEV warranty process. He was super cool…read moreand approachable, and he took the time to assess my concerns and understand exactly what I needed. He made the entire experience straightforward and stress-free while providing excellent communication throughout. It's clear he genuinely cares about helping customers. For all things BMW, I highly recommend asking for Samuel

Blake in the sales department was amazing to work with. He was super helpful, patient, and made the…read moreentire experience smooth and stress-free. He took the time to answer all my questions, explained everything clearly, and never made me feel rushed. His professionalism and friendly attitude truly stood out. I highly recommend working with Blake! Also I had a great experience with Samuel in Parts and Service was great to work with. He was helpful, professional, and made sure everything was handled smoothly. His friendly attitude and excellent service made the experience easy and pleasant. Highly recommend Samuel for his great customer service!