Dennis is a great guy--professional, responsive, and someone who genuinely cares about taking care of people. He takes a lot of pride in what he does and in treating people the right way. I would recommend Platinum Pool Company to anyone! Let's go!!!! read more

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool, spa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price. read more

We have requested a quote to many different pool construction companies to replaster our pool with pebble tech, renovate our waterfall and tiles, and Platinum was very professional, organized and their price was fair and average vs all other vendors. Both Dennis and his dad Denny were great. Dennis provided clear pricing and quote. Took the time to explain everything and made sure we were comfortable with the work. Once the work started, Denny stepped in and managed the entire project end to end. Everything was done ahead of time and the work completed in 6-7 business days. The result was incredible and both my wife and I are very satisfied with the investment and result. read more

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Poor workmanship and terrible work done by subs this company uses. Had a full pool remodel 2016; pebble tec, tile install, and pool slide repair and remodel. The subs used quickcrete instead of proper tile grout, we found tubes in the trash, and the pool slide paint and epoxy, came off within a year as they used substandard materials. They were not monitored by Dennis and Denny. Pool tile started to crack within a year and water leaks around the pool deck. Beware! You may find problems a year or two after they complete the work. read more

Dennis & Denny were great to work with. Great with communication. Their team they have were all very professional. We are very happy with all the work they did for us. Our pool came out beautiful. Highly recommend. read more

I spent most of 2021 working with Dennis and Platinum Pools to bring my vision to life. I must say I'm more than pleased. It turned out even better than I previously thought. I decided to go with a black bottom pool. Dennis advised only around 10% of his clients go that dark. So happy I went with it. Add abalone shells to the mix so at night it literally looks like the Milky Way when the lights are on. Went with Porcelein tile with a wood look. Not the cheapest but exactly how I wanted it to happen. Denny the project manager was great to work with and their crews were dedicated and did great work. Russel, Dennis' partner is seriously the best. He takes his passion of working with customers and was at my house doing the finishing work. Such a great guy and he really took care of me. And yes Dennis the face of Platinim has an infectious energy and is the ultimate in customer service. Open and available I really appreciated our working relationship throughout the entire process. We had a few hiccups during the process but Dennis' goal I felt was always my satisfaction so it was great overall. I recommend connecting with Dennis if you're serious about installing a pool. He's not the cheapest but in the end you always get what you pay for. Hope this review helps you decide to go with Dennis and you'll soon have an amazing space to chill and enjoy life. read more

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This father and son duo helped my client out in a tough situation due to limited accessibility. Dennis and Denny were able to figure out ways to remove the existing pool surface with minimal impact to our tenant. The quality of the micro pebble Dennis recommended is exactly what we asked for and the pool surface is now smooth as can be. I would recommend Platinum Pool Company and will be using them for other clients in the future. read more

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Highly recommend - from the start to end Dennis and Denny were great. They nailed exactly what I wanted and Denny made sure I understood all the options and cost. They were both available for any questions and very one point to make sure that thing got done and address any issue or concerns. Thank you platinum pool! me and family will be joining the pool for many years to come! read more

Platinum Pool Company - Pool completed - Pool & Hot Tub Service Near Me

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We signed a contract with Dennis, the owner of Platinum Pool Company, on 9/7/22. The specs of our job were refinishing the plaster to be pebbletec, new coping and tile, installing a baja shelf, auto-fill, and replacing the skimmer. PROS: The work was completed* in the agreed upon timeframe. We're happy with the quality of most of the work. CONS: Be aware that after you sign with Dennis you'll be handed over to his father (Denny) who is the project manager. We complained multiple times about the communication with Denny. He would often show up without proper notice, whether to do work or collect payment. A challenge when you're working from home and expected to drop everything to accommodate Platinum. Denny is often condescending and doesn't listen. We even reached a point of requesting to only speak with Dennis moving forward. As for the work itself, we ran into two problems. First, the tile/grout on the wall between our spa and pool is less than ideal and inconsistent with the workmanship on the rest of the pool. We were told (by the owner) to choose tile of a certain size and with a mesh backing. What we weren't told was that we'd have a runway of 1/2" thick grout on both sides of the ledge. It looks like a landing strip. Had we been advised to be aware of this spot, we would have chosen a taller tile which could have filled the space better. The other problem we ran into was the pool and spa lights. We specifically requested color LED lights and even had it put in the written contract. Both my husband and I asked the workers if the lights we were seeing in the boxes were color. They assured us they were. However, we were told we couldn't turn on the lights until the pool was filled. When the guy came to do the water treatment once it was filled, we learned that the lights are white and not color. When we took this up with Denny, he told us the color lights were on backorder and that they decided to install the white lights instead. Of course this was without asking us first or getting our approval. It's at this point that we requested to only speak with Dennis (the owner). We requested to speak with him on the phone first before any fix be attempted. We wanted to insure brand new color lights would be used as the replacements, the work would be done by an electrician, and that the quality of the seal of the lights would be the same as if they'd used the correct lights to begin with/before the pool was filled. We requested a call with Dennis multiple times and have still yet to hear from him. For reference, we became aware of the light problem on 10/24/22 which is the same day we requested a call with Dennis. We emailed again and left voicemails. It's now 12/19/22 and we still have yet to talk to the owner. We've paid every portion of the contract, except the lights. Given no response from Dennis, we've had to move forward with engaging another company to replace the lights. Overall both my husband and I do not feel confident in recommending Platinum Pool Company. Problems arise on any job, but the breakdown of communication we've experienced is unacceptable. read more

Platinum Pool Company - This photo shows the 1/2" thick grout on both sides of our ledge which makes it look like a landing strip. - Pool & Hot Tub Service Near Me

Platinum Pools just completed our new pool construction and backyard makeover... and we couldn't be happier with the results! Dennis, Denny, Osvaldo, Russell and the rest of the team were first class professionals and we HIGHLY RECOMMEND them as a result. Here's a run-down of the pros: 1. The results. The pool, jacuzzi, paver deck, stone, and tile all look beautiful -- see photos for proof! 2. The process. Overall, it went pretty well although we had delays due to Covid which was beyond anyone's control. The City took 4 months to permit. 3. Dennis was very helpful from the start. He helped us to define our project goals and worked with a designer (Staci) to draft a visual picture / layout of the final results. He was also very helpful in guiding our decisions (for example, he gently advised against travertine as a tile deck-- "too slippery" -- good advice as it turned out). 4. Denny was a responsive project manager who could always be counted on to answer my numerous texts and discuss any and all concerns. I especially appreciated that he personally ensured that we received all the necessary City approvals along the way. 5. The pool diggers, shotcrete crew, paver installers and other construction crew were all highly professional and did excellent work in a timely manner. They also collaborated well with other miscellaneous workers (such as my pool fence installers and gardner) which I also appreciated. 6. Russell was very helpful in setting up the pool equipment in the final stages. i appreciated that he met with my new pool cleaner to ensure a smooth transition / "hand off". 7. Finally, the overall project stayed on budget which was huge. I appreciated that Dennis and Denny were clear about the project scope and handled scope changes (at our request) without any undue surprises at the end. And to be fair, a couple of "cons": 8. The construction took longer than the 90 days as provided in the contract-- probably closer to 120 days. Having said that, we know that Covid caused many delays and/or factors beyond their control (e.g., rain). Still, we were disappointed that we did not have our pool by the end of summer. 9. We did not include the BBQ Island as part of the initial project scope (our decision) but when we asked it to be added later, the cost nearly doubled. As such, we decided to go with another vendor for the BBQ Island. In summary, we feel the pros far outweigh the cons and we HIGHLY RECOMMEND Platinum Pools. - Tony & Mary in HB read more

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I needed the rock-work around my jacuzzi repainted and after getting a few quotes I went with Platinum Pool Company. It was a very competitive price and I felt comfortable after reading other positive reviews. Working with Dennis and his team was very easy. They answered my questions and started working on the project very quickly. They were able to finish the job in just 2 days and I'm very happy with the results. I also had them do an acid wash on the pebble surface, which was probably 7-8 years old. With the acid wash the pebble surface looks amazing and almost brand new. I would not hesitate to use them again. read more

Platinum Pool Company - Before - Pool & Hot Tub Service Near Me

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People who put in a 150% are very rare. I called and left a voicemail message with Platinum Pool Company on Saturday morning about a leak in my spa that required a new skimmer. I received a text back from Dennis a couple of hours later. He was at a wedding. Even so, he answered my questions about when can he could perform the repairs and about how long it would take to complete? Could he get the brick on the coping to match? Since, according to the leak detection company, they would be demolished, and difficult to match. Finally, I asked what's the Warranty? I told him that he could get back to me on Monday if necessary and that he was really awesome for working and corresponding with me when when he was at a wedding. Dennis immediately responded: "There is a possibility we could do it this Monday and it would take 2 days :) we are really good, we could save and reuse the bricks so you won't be able to tell." He also wrote that he would send me a contract on Sunday which he did, and I promptly signed it. As promised, his team showed up on Monday and finished in 2 days; Even though there was a broken pipe that also required repair. The brick coping had been skillfully cut out, salvaged, and replacd. There is virtully no sign of coping repairs. Once again, The leak detection / repair company had told me they could not do the leak repair because they did not feel that they could repair the brick coping, or match it successfully. Platinum's Workers are super skilled and beyond hard-working. The cost of Platinum's repair was more than fair and hIghly competitive it was, in fact, less expensive than others. And Dennis offered an extended warranty. I managed a construction/roofing company for many years. My company's logo is Integrity, Quality, Commitment. This is exactly the way I describe Dennis and Platinum Pool Company. I am super impressed and highly recommend them. I am sure that you will feel, like me, that you will never want Anyone else working on your pool or spa. read more

We used Platinum to resurface our pool with micro pebble. Although we have a smaller pool, Dennis still gave the same care as he would to a much bigger job by answering all the calls and texts sent about the best color to use and all the after care. His crew of guys are very quick, thorough and cleaned up after the work on each day, putting back all the plants and furniture around the pool for us. The pool looks great and having them do this job was without any hassle or complications. read more

Platinum Pool Company just completed my brand new Pool/Spa and Hardscape build, I can't believe how beautiful everything came out , Dennis and Platinum where so great to work with , I'm going through a inside remodel as well and have worked with numerous contractors and Platinum is by far the best I've worked with from communication/Efficient/honest and high quality work I'm beyond thrilled with the outcome and can't recommend them enough as I've already recommended them to 3 other friends and co workers . read more

Platinum Pool Company - Pool & Hot Tub Service Near Me

We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and small) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space read more

We just wrapped up our pool/spa and backyard remodel and couldn't be happier with Platinum Pools. When we started this project, we interviewed several pool companies and I am so happy we selected Platinum Pools. They were not the cheapest, and not the most expensive, but during the bid process we felt like we received fair feedback on our expectations and quality expertise when we needed to be steered in the right direction. Every person on the Platinum Pools team was knowledgeable about their respective craft and kept me informed on progress and next steps. And the proof of the final product is in the pictures! We highly recommend contacting Dennis if your backyard needs some updating. It was truly a great partnership and they were honest and fair throughout the entire process. read more

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Platinum Pool Company is probably one of the best in the business! From the start, I met with Dennis who was very punctual, professional, and polite. He listened to all my concerns and made sure he answered all my questions prior to leaving. As a rational consumer, I shopped around and talked to many other pool companies that serviced my area. Let me be honest, Platinum Pool Company was not the cheapest. But.. here is my take, you get what you pay for. Reliable and professional team, quality product, and outstanding results. See the attached pictures! After we agreed and the contract was signed, the demolition team was at my house (7AM on the dot) that same week. We ended going with the mini pebbles (Tropics Blue color). The color looks great against the rocks and you can't beat the warranty! Fast forward 3 weeks later, the project was completed. Keep in mind, other companies quote 1-2 months before they can start; 1-2 months to complete the project because it is summer and they are busy. Dennis provided a realistic time frame and got it done on time! Side note... If you have any rock work that needs to be completed, ask Dennis to send his "rock guy" Gustavo. We are so impressed with his work! The techniques he uses to make the cement look like real rocks are amazing! Plus, he uses 7 different shades of brown (not 1, but 7!) as well as other colors to make them look as realistic as possible. See the pictures for yourself! Gustavo is an artist! Also, Russell (pool equipment master) is awesome! Super hard worker, down to earth, and he'll never give up until it is right. He's like a mad scientist with pool equipment. All in all, we're super impressed with Platinum Pool Company! We'll definitely be contacting them for all future pool related projects! Dennis, Gustavo, Russell, and the rest of the team; my hats off to you all! Thank you very much for everything! It's going to be a great summer! read more

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We recently purchased a home with an in-ground pool and spa. Both the heater and pump were ancient. Heater would smoke when in use and pump sounded like a lawnmower. We needed both replaced, so we requested quotes from several companies via Yelp. Platinum Pool was one of the few vendors that responded extremely fast and also set up a time within a matter of days to come out and inspect in order to provide an accurate quote. They're competitively priced and care more about customer satisfaction than getting top dollar. Dennis came out for the quote and Russell installed a Pentair heater and variable speed pump. Both guys were super nice and extremely knowledgeable and weren't bothered by all my questions, since I know nothing about pools (first timer here). Communication was timely throughout the whole process on their part - both phone and email. Russell removed the old equipment, installed the new energy-efficient equipment (including above-ground pipes and valves), painted it all to match, showed me how to use the new heater and pump, and even showed me how to clean the filter at no additional fee. This was all completed in one day, too! Lastly, be sure to get a final invoice after installation with equipment details (model number and serial number) in order to apply for rebates. I was able to get rebates through both Pentair and SoCal Gas! Happy customer sure to recommend them to any and everyone I know with a pool! read more

This is a long over due review. Our pool and backyard remodel was done in early March and we are so happy with the results. I emailed Platinum Pool through Yelp and Dennis replied right away and was able to schedule a meeting within a week. We needed a quote for a slab leak and ended up remodeling the whole backyard. They were not the cheapest but the end result is worth it. We wanted the pool done by March and they finished the work as promised in time for my daughter and her friends to come visit for spring break. Check out the before and after picture. We now have a resort backyard. The spa is being used almost everyday since being quarantined. Thank you Dennis, Denny, Russell and to all the crew of Platinum Pool. You guys did a great job transforming our backyard! read more

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I Hired Dennis and Platinum Pool company to build us a new custom Pool / Spa and Hardscape, I can't believe how seamless the entire process was from start to finish with design/construction, Dennis and his team had truly transformed our backyard I still can't believe how beautiful it turned it, There is always someone to answer any questions we had from Denny his project manager & Dennis himself, his crew was so nice and their craftsmanship is truly art !!! I can't Recommend Platinum Pool Company enough !!! read more

Excellent service. Russel is very honest and helpful.. he put so many hours into our our old heather in order to fix it for us. He was very kind and didn't give up on the project even when it became very complicated to fix. Russel is very Knowledgeable and knows everything about pools and heathers. We will definitely use him again when the time comes. read more

Platinum Pool Company - My kids enjoying the warm pool - Pool & Hot Tub Service Near Me

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Waiting for service within the next couple of days. Good response time and fair pricing.

I needed to re-plaster my pool because the fiberglass was brushing off after years of wear. Dennis responded immediately to my request even though it was the weekend. He explained options and suggested that I visit the showroom, I did. I walked away with samples & booklets & looked at pools on different sites. I chose a grey tile and Tahoe blue mini pebbles finish and I couldn't be happier. Their crews are very professional, hard working and fast! Quick response, excellent friendly communication, fair price, efficient crews and fast turn around. read more

They refinished our pool which included emptying the pool, removal of old tile, replacing the tile, adding pebble tech, sandblasting the pool, refilling the pool and all the cleanup associated with the job. All this in a weeks time! Our pool looks brand new and at a very fair price. The work started a week after we received the bid. We're ready for summer! read more

I contacted Platinum Pool Company for a bid to redo our pool, after Alan Smith Pool Plastering abandoned our project. I've had to take Alan Smith to court and file a complaint with the CSLB. We have a pebble finish that is abrasive and causes constant injuries, and Alan Smith PP didn't install the Sheer Descent waterfall per the Manufacturers Technical Sheet, so the waterfall doesn't look anything like a waterfall any longer. The waterfall manufacturer said it's likely debris has plugged up the waterfall, which means all our new stone will also have to be torn off to replace the waterfall. Dennis contacted me right away and came out and gave me a bid to remove and replace everything that Alan Smith did 1 1/2 years ago. I was very impressed with his responsiveness. If we are able to collect from the courts, the bonding company, and CSLB, we will be contacting Dennis to return our pool to the backyard beauty it was before Alan Smith worked on it. read more

These guys are amazing. My wife and I really didn't want to remodel our backyard because of all the headaches we knew we'd incur with contractors. People being late, leaving a mess, getting over charged, people disappearing for days or weeks with no end in sight. I heard all the horror stories from coworkers and was extremely leery of doing this. My wife and I took our time researching who to hire. True to form, the first company I reached out to never called me back. You'd think for a huge job and lots of money to earn you'd get more interest, but no. The second company I called said to talk to them in a few weeks but never followed up. The third came out and gave a reasonable quote, but then I heard about and read about their work quality and folks not showing up so I didn't go with them. Turns out the answer was in right next to us the whole time, literally. Platinum Pools had done my next door neighbor's pool and it was outstanding. My neighbor got me Dennis' number and I called right away. And Dennis called me right back. I've never dealt with a more professional company for handling such a big job. I'm extremely picky, but Dennis and his dad Denny always made time to answer my calls and texts and never complained about my constant questions. Their crews all worked for them, so there was never any issues about accountability. The guys were always on time, showed up every day and kept things clean. I began taking to Dennis about the job in late August and asked him if we could get the job done by Thanksgiving. This included demolishing the existing concrete all over my backyard and essentially redoing the entire pool. New pebble, tile, and coping. Then putting in new pavers. He said they could do it. Not only did they, but they got it done three weeks ahead of schedule! One of my other neighbors waited over 6 months for some other company to get his pool and yard redone but ours took a fraction of that --all because they worked every day and worked efficiently and knew what they were doing. One of my other neighbors still tells me he can't believe how fast my job got done. Dennis and his team were thorough and explained the process every step of the way. They met with us to go over materials and introduced us to their guys. Shane at NPT was fantastic. Jose, the head of the paving crew, was amazing. When there was some extra cement that had to be cut after the job was done, he had his guys come back a few days later to fix it. Lastly, they have a genius stone worker named Julio who works for them and that guy is a true artist. We chose a marble stackstone that was brand new on the market and Julio made it look perfect. He worked late nearly every day and almost every Saturday until the job was done. I truly can't thank these guys enough. Our pool and yard came out spectacular. Denny, thank you for all your help and putting up with me. And Dennis, you are the man. Thank you Platinum Pools! read more

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Outstanding company! My backyard remodel was years in the making. I met with numerous OC companies and finally decided with Platinum Pool Company. They were honest and upfront from the start, didn't oversell and gave thoughtful insight. Their bid was in middle of the pack but their great reviews sealed the deal. Denny Sr. was there every step of the way, guiding the crews and making sure everything went as planned. Final result, was better than our greatest expectations!! Save yourself the stress and use them for your pool needs. I now have the resort backyard of my dreams read more

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I have to give Platinum Pool credit where credit is due. Throughout the entire process from start to finish they have been nothing but exemplary. The backyard is exquisite along with the customer care and follow up. I can't say enough good things about them. I was able to get an appointment promptly, I spoke with the owner who was very knowledgeable and has a keen since of understanding and placing your needs within your budget. The workers were friendly and understanding of my needs and what I thought would be a huge headache turned out to be smoother than I had ever anticipated. They will be the only company I will trust if I ever feel the need to move. However, I believe they have helped create our dream home. Thank you for everything! read more

Platinum Pool Company - Our Dream - Pool & Hot Tub Service Near Me

The BEST experience I have ever had with a contractor. From start to finish, Dennis and team were excellent. They over-communicated and always followed through on their commitments. We shared a picture of what we were looking for, and our pool came out exactly as we wanted. The payment schedule was super fair...it actually favored the customer. Very clear milestones. Denny who managed the project was here everyday to make sure things ran smoothly. Job took about 90 days, which is what was communicated up front. Another huge benefit was that the team managed the permit process as well as all of the inspections. Overall, this was a great experience and I highly recommend Dennis, Russell and Platinum Pools!!! We absolutely love our pool and will enjoy it for many years to come!! read more

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It has been within a year since my wife and I purchased our first home. We have a great pool that I have been looking forward to getting in since we purchased it back in the fall. Recently the motor started getting louder and louder which gave us great concern during these uncertain times. We also were in dire need of a new pool filter as we were still using the original sand filter from the 80's. I contacted Russell who was able to get out to the house to check on our equipment and he was able to provide a quote for the fix. Not only did Russell fix the problem but he made sure that the area and the equipment were cleaned up better than the way he found it. I had a great experience and would HIGHLY recommend this company to friends and family. read more

Platinum Pool Company - Pool & Hot Tub Service Near Me

Dennis and his team really delivered! Our pool is 15 years old and we had not done any major renovation or maintenance on it before. We knew it needed some TLC. I researched a few companies, one of whom never showed! But after reading the reviews about Platinum Pool Company, I thought how could I go wrong?! Well let me tell you, everything Dennis quoted, he delivered - 10 times over! Our pool didn't look this good when it was new! His team was super courteous and professional! They definitely showed pride in their workmanship which translated to a beautiful finished product! We weren't exactly sure what colors to go with so we left it to them - and we couldn't be more pleased with the outcome! See for yourself! Dennis was so responsive to texts and emails! What a pleasure to deal with someone who delivers! read more

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These people re-plastered/tiled my pool with Pebble Tech almost 2 years ago but I am just now getting on Yelp to sign up and write reviews. Might of saved someone else expense and problems. Not happy with the job as the final acid wash left long streaks running down to the drain. The owners never followed up on the workers or the final job, making no attempt to contact or inspect the work. The pool was filled with water by the time I inspected it and by then I had already spent $300 on water, so I had hoped the streaking might not show after a short time. It has become more pronounced in the meantime. The workers also dumped a bunch of colored plaster on my (nice) lawn killing a huge spot that had to be dug out. Bad attention to detail and no follow up or customer care. read more

Dennis ( the son) came out from Platinum Pools and gave me a bid for pebble tech and new coping. I explained that I wanted the exact Same coping, size and color. Their bid was comparable to other companies like Allen Pools and Brian's Pool Plastering. I felt that Dennis was honest and upfront so I gave them the job. They started measuring and ordered the coping. The demo was quick and effortless. The new coping was installed but it was not the same size. The new coping pieces were 21 inches in length. My old coping was 36 inches in length so now I have more grout joints than before. I asked Dennis why he didn't order the same lengths and he told me that they no longer make those lengths. After investigating and calling up numerous places, I found out that the 36 inch lengths can be ordered. It just requires a special mold to be made which costs an extra $500 to $1,000. This frustrated me cause I wish he was upfront with me; either he messed up with the ordering or he genuinely didn't know. Regardless, the smaller coping was already installed so I wasn't going to have them tear it out. The installer they hired, Julio, was careless. He banged up my iron gate carrying the heavy coping pieces. He even chipped my stone mailbox, which my gardener witnessed. Of course Julio denied all of this. I didn't make a fuss cause I just wanted him to continue with the installation. The coping came out looking good but I noticed the grout joints immediately cracked! I told Denny (the father) and he had Julio redo them. The rest of the job was finished quickly and without delays. The pebble tech installer was the best! His crew did a beautiful job. At the end I noticed that some of the grout joints cracked again. Denny said he would send Julio out again to redo them, but I asked if we could wait till cooler weather. It is now 6 months later and the grout looks worse than ever! The expansion joint has also cracked and looks sunken in places. I contacted both Denny and Dennis and left them messages, but no response from either of them. I hired a handyman to chip out the cracked grout, and he said that Julio did not put anything behind the thin grout for support. There were deep crevices underneath so my handyman said the grout Julio mixed was probably too dry so he couldn't push it in deep enough. My handyman did it the right way by making the grout a little thinner so he was able to pack it in deeper. Overall, I liked Denny the father. He was easy to communicate with, and he always addressed my concerns throughout the project. February 7, 2018 Denny just phoned this morning to apologize for not getting back to me. He was in the hospital with pneumonia. He said he would speak to Russell and arrange a time to come and address the cracked expansion joints. February 13, 2018 Thank you Russell and Dennis for coming out earlier today! Russell and Dennis removed the sections of cracked deck-o-seal (expansion joints) and redid them. Hopefully this new seal will last. read more

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Dennis came out to my house in Huntington Beach a couple months ago. He educated me on why he prefers pebble over plaster and we talked about many other things related to my pool. He was extremely helpful and knowledgeable. I am new to the pool world as I recently bought this home. The last person that owned it painted the pool and he was so helpful by explaining to me and the last owner on why pools should not be painted. Seems like common sense but people still paint pools for a quick fix. I definitely recommend talking to Dennis if you are looking to get work done. He has been in the business for a long time and he knows what he is talking about. Thank you for all of your help Dennis. read more

Dennis and his father Denny are as good as it gets when it comes to pool remodels. Dennis was extremely professional, so easy to talk to, and gave so much advice on what to go with for our pebble, tile, and stone work. Denny called every night to let me know what was going to be worked on the next day and at what time. There was no time wasted sitting around waiting for work to be done. Even with some weather issues (rain and strong winds), they completed the job on time. The guys were always on time, cleaned up after themselves and any questions I had were always addressed. I would recommend these guys 100 times over and I hope they're still around years from now when I need more work done. Thank you guys so much! ~The Grays read more

Platinum Pool Company - Right before demo - Pool & Hot Tub Service Near Me

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Awesome. Just awesome. It's always a crapshoot when you hire a company to do something that you have zero experience in, you never know if they'll screw you over. Dennis came over, assessed the situation with total honesty and took the time to explain what was wrong with my old pool heater. He was able to come within two days to install a new pool heater for my saltwater pool. If i didn't already have an ongoing pool maintenance person i would hire Platinum Pool Company in a heartbeat, they clearly are the experts! read more

We needed to have quite a bit of work done on our pool and spa. After reading many reviews, I selected Platinum Pool Company to do the work. I first talked with Denny. He said he would come to our home and assess what needed to be done with the pool and spa. He came and I was impressed with knowledge, his honesty and the pride he had for his company. He is really a nice guy! I normally do not write reviews for companies we do business with. Platinum Pool Company is the exception. Working with Denny and his team of craftsmen has been a joy. They were always on time, they cleaned up their work each day and they did an amazing job. My wife and I are so, so happy! I recommend that you contact Platinum Pool Company if you need to have any pool work done! Bill Brandom read more

Professional, competitive in pricing, honest and reliable! We got three bids for our pool remodel and the pricing was pretty close from all builders. We chose Platinum Pools based on the rapport we developed with Dennis. He took the time to listen to our vision and gave helpful suggestions based on his expertise and time in the business. Dennis, Denny and Russell were responsive to our input along the way and came up with viable solutions when we ran into problems caused by the original pool builder. Their crew was excellent! They showed up on time, did high quality work and cleaned up before they left. We highly recommend Platinum Pools! We wouldn't say they "under promise" but they most certainly "over deliver"! read more

Had Platinum Pool Company upgrade our pool equipment with a new variable speed pump and new pool heater as the old equipment was at least 30 years old. We also wanted them to rearrange the equipment into a better layout. Russell came out and in the space of a day had all the old equipment cut out and cleaned up. The next day he installed the new equipment and connected the hardware to the C/B panel. The connections were very neat and well laid out. Our gas line to the heater was not the best so he not only replaced it but also rerouted it to make it more compact and less obtrusive. He noted the pool light was not GFCI protected so he fixed that. And then, he helped me remove the rotted diving board. Overall a great, professional looking job, that was done quickly and with minimal disruption to our lives. And the price was very reasonable. Much appreciated and we will be using Platinum Pool again for future upgrades to our pool. read more

These guys were the best! We are so thrilled with our updated pool! Everything about this experience was great; Dennis responded quickly to my first call to come out and provide a quote, the process was explained well, Denny, Julio, Russell and their entire crew were absolute pros! The quality of workmanship and attention to detail make this company worthy of six stars! Thank you Platinum Pools! read more