traded here twice now and both times were way faster than I expected. the staff is friendly and communicative, and the buying process feels efficient instead of drawn out. they have a great selection on the floor, everything is organized well, and the fitting rooms have always been easy to access and available when I needed them. overall it's been a smooth, low-stress experience each visit. definitely one of the better Plato's Closet locations in Austin. read more

Plato's Closet - Thrift Stores Near Me - Austin, Texas

WARNING: Do not leave your belongings with this Plato's Closet location. I would strongly caution anyone against selling to -- much less shopping at -- this Plato's Closet. After this experience, I will NEVER shop at or sell to this store again, and I recommend anyone considering doing business here follow suit. On May 11, I dropped off one bag of clothing to sell at the Brodie Lane store. I received a receipt and was told they would text me when they finished reviewing my items. They texted me later that day saying they were done, so I returned that same afternoon to complete the process and pick up anything they did not buy. When I got there, the employees at the counter acted confused for several minutes before one casually said something along the lines of, "Oh, you're the girl whose bag went missing." That was how I found out Plato's Closet had lost my entire bag of clothing. Not one item. Not a receipt mix-up. An entire bag of my personal belongings. The bag included items from brands like Lululemon and REVOLVE. It 1000% did not consist of the low-quality, cheap items this store notoriously carries, like SHEIN and similar throwaway brands. I do not have an exact inventory of every item in the bag, and neither do they -- which means there is now no way to know the full retail value, resale value, or actual contents of the bag they lost. Looking back, I gave this store far more trust than it deserved. I assumed they had competent staff, organization, and safeguards to track customer belongings for a few hours. This location is usually frustrating at best: dismissive employees, overcrowded racks, piles of merchandise everywhere, and a store you can barely move through or shop. Even with all of that, I never imagined an entire bag of my belongings could disappear within hours. I was told the owner was aware, would review camera footage, and would call me before the end of the day. She did not call. I called the next day and was again told she would call me. She still did not call. I finally received a call from the owner more than a week later, on May 19, only to be told they could not find my bag and the footage did not provide answers. Instead of taking responsibility, the owner was defensive and dismissive. She focused on irrelevant excuses instead of the actual problem: Plato's Closet accepted my property, lost it, failed to return it, and had no explanation for where it went. I was willing to consider store credit only because the bag disappeared while in their possession. If they had accepted the full bag for resale, they likely would have offered me a reasonable amount. Since there is now no way to know whether the items were given away, misplaced, taken, thrown out, or otherwise lost, it should be treated as though they accepted the full bag. The items are gone either way, and I should not be left absorbing the loss because they failed to track my property. The only thing the owner vaguely mentioned on her own was maybe giving me a "discount to shop in the store," without ever giving an amount. After I explained what I believed would be fair, she reluctantly threw out what was basically a pennies-on-the-dollar store credit, which felt insulting considering they lost my property, waited over a week to call me, and still had no explanation. To make it worse, she said, "Well, we recommend you stay in the store while you are selling items," which is absurd. If you recommend customers stay in the store, why allow drop-offs? If you offer a drop-off service, you are responsible for having enough basic control over your operation to know where people's property is while it is in your store. My bag was only there for a handful of hours. I followed their system exactly: dropped off my items, got a receipt, waited for their text, and came back the same day. They are the ones who "lost" my belongings. If Plato's Closet cannot safely manage customer drop-offs, they should not offer drop-offs. Period. Other resale stores require customers to wait or complete the buying process in person for this exact reason. For all I know, they could have given my bag to another customer, thrown it away, misplaced it, or someone could have taken the items for themselves. I hate even speculating, but when a business loses customer property and cannot -- or will not -- explain where it went, every possibility is on the table. This was not just bad customer service. It was careless, shady, and unacceptable. I have bought from and sold to this location for years, but I will never give this store my business again. I would not trust them with my belongings, and I strongly recommend no one else does either. Do not shop here. Do not sell here. Do not leave your belongings here. This location cannot be trusted to protect customer property, take accountability, or handle a basic issue with professionalism. read more

Very nice clean store, has many clothes to choose from wish it was a bit bigger but it's cute read more

Plato's Closet - Clothes - Thrift Stores Near Me - Austin, Texas

I absolutely love shopping here! I always find something new to add to my wardrobe and the clothes are so well organized! The workers are very kind and helpful and I definitely recommend thrifting here! read more

Great place to shop; great selections and customer service! Great selection on items and friendly service.

Great selection! Very fun to shop here. There are some super fun items in the store. I pop in often because they are constantly updating the inventory read more

I came in on a whim to help a friend find a pair of boots for a bachelorette weekend in Austin! As soon as we entered we were greeted warmly by Ken and Sonja who helped us out! They were both patient and accommodating with helping my friend find a pair of boots. I found the cutest two tone vintage leather purse made in El Salvador and well as a pair of 30 DOLLAR COWBOY BOOTS?!?! What a steal! As a California girl I am leaving very pleased! And my friend with a cute pair of snakeskin cowboy boots too! read more

Plato's Closet - Cowboy boots and leather bag from Plato's Closet! - Thrift Stores Near Me - Austin, Texas

Great customer service and cute clothes with good prices. A ton of clothes to pick from!

You cannot leave the store if you are bringing in clothes. If you leave, to even just sit in your car or stand outside, you will be put further on the waiting list. The only seats in the entire store are right by the door and the sun is blazing hot even with it being 60 out. read more

Great selection and place to come for holiday sweaters. I also wanted the cutest Uggs but they didn't have my size read more

Plato's Closet - Thrift Stores Near Me - Austin, Texas

Friendly staff were able to help with selling clothes, and the store has cute clothes

i love it here! awesome costumer service and good selection! very organized and lots and lots of lululemon!

Worst experience I had today. I've been shopping in the store for years when I moved to Round Rock. I started shopping at the Plato's closet in Round Rock, which I love I came in because they were holding a bag for me. I called ahead and ask them if they could hold the purse they told me yes of course we'll hold it. Then I call again to double check and make sure and if not, I could pay over the phone as soon as I walk into the store I was greeted by this lady. I asked her hi. I called to hold a purse and I came to pick it up she answers back right away and says we don't hold items. I looked at her and told her ma'am I just called I talked to people on the phone and they told me that they were holding a purse for me. I also show her the picture of the purse and show her the store. She said well we don't hold items in this store super rude I told her ma'am I understand that but I talk to someone on the phone so obviously someone hold it for me then another worker stepped in and she was like yes we are holding the purse for you. Let me look for it. She automatically started looking for it and called another person that was on the phone with me. The other worker came in and grabbed the purse and show me the purse while the other lady was making faces and just looking at me open now the other two ladies were super nice and I ended up leaving the purse. It was $200 and I was not gonna give $200 to someone as rude as her. It was not the other ladies fall ended up buying a Lululemon wallet when the lady was checking me out with the Lululemon wallet she said don't give her any of her discounts I just ignore her still pay for the wallet and walked away and thank the other two ladies because the other two ladies were super nice to me. Never going worse customer service. read more

Plato's Closet - Thrift Stores Near Me - Austin, Texas

Great location and value for clothes also super sweet workers!! I brought it clothes and was able to use my cash I earned for hunter boots!

Walked in today asked for a price on a bag they the workers said you can't afford it cost too much that was the first thing that happened then I grabbed a item with out a tag asked for a price check then she asked if I was gonna buy it I said maybe and she said your gonna have to wait .so I waited and waited. she opened another register she took care of a couple of customers so on my way out I said I don't need a price check any more and walked out with out a purchase thanks but no thanks read more

This place has an insane amount of options to choose from. The staff is very friendly and helpful. read more

I went into Platos closet hoping to get some cash for my good item goods. & after they inspected they gave me back my bin with MISSING ITEMS ! They refused to show me the camera footage i called the cops and the cops stated their cameras had horrible pixels. The store owner was extremely rude and dismissive. I cant believe ive experienced something like this. I would never recommend such place!!!! THEY STEAL YOUR ITEMS!! read more

Fun to peruse the racks. Got some good deals on athletic wear! Would definitely come back.

Not to be confused with former Austin's Plato's Playhouse, an infamous swing bar, this is a tidy and well organized resale shop. Great for young and old, men and women, and especially teenagers this is a great place to walk in with old stuff and out with new stuff. Lots of shoes, purses, casual, and athleisure wear. Not as many business clothes. Ages 12 and up I'd say. One person's trash is now your treasure! read more

For once a store has tons of XS and 00 sizes! Definitely would recommend for small girls! read more

Great selection of clothing, I was in search of new cute business tops and found exactly what I was looking for. read more

Plato's Closet - Loved it all - Thrift Stores Near Me - Austin, Texas

Always have tons of stuff. Organized by color so it's easy for me to find what I am looking for in particular.

Lots of selection. Prices aren't very affordable though and it's a bit cluttered inside.

Tons of selections! I appreciate that all the clothes were organized neatly by size and category making the shopping a breeze. Will be coming back to sell my clothes next time :) read more

Plato's Closet - Vince Leather shoes - Thrift Stores Near Me - Austin, Texas

It was very good! A lot of clothes here and big selection. Plato's Closet is a great place to shop if you're looking for trendy clothes at affordable prices. The store is clean, well-organized, and easy to browse, with a wide selection of name-brand items in good condition. The staff is friendly and helpful, making the experience even better. I also like that the styles are current, so it's easy to find something cute without spending too much. Overall, Plato's Closet is a solid choice for both buying and selling clothes, and I'd definitely recommend checking it out. read more

Great store!! Great service thank you so much! Amazing selection, there is a lot of great brand name stuff!

Plato's Closet never disappoints! Found great items, super affordable, and the team was so nice. Love shopping here!

Very quick and polite staff! Good selection as well! Have always taken here before any other place. I recommend

Great selection and kind service. The staff helped me find exactly what I was looking for!

Wonderful and kind staff! Such cute clothes and great quality! Definitely will be back! :)

Love this shop! I've both sold and bought items here, and every experience has been great. The staff is always friendly, honest, and helpful. They make the process easy whether you're dropping things off or finding something new to love. You can tell they care about quality and customer service. Definitely one of the best second-hand stores around! read more

Great place to find good deals & friendly staff:) love how much more items they had than normal thrift stores!

Rude employees complete ignored me and couldn't even look at me when I was talking to her. Completely unprofessional!

very helpful employees and love coming here love love love love love love love ! Have everything I need read more

They have a lot of good stuff! I feel like it's easier to by second hand when it's already curated.

The owner of this store is incredibly rude every time I come in. She always seems stressed and in a bad mood. The buy counter is always overfilled with bins of clothing from people trying to sell, and the wait times to sell are over 2 hours no matter what time you go in. It seems they get more sellers than buyers, as the store is very cramped with clothing that it makes it hard to browse. I do not recommend this location!! read more

They have a great selection, including many high end brands. It's pretty well organized and a fun place to shop. read more

Plato's Closet - Lots of clothes to choose from - Thrift Stores Near Me - Austin, Texas

Sooooo many options and good prices! I can't wait to come back when I need something. Great selection of good fitness brands

Great customer service! Sonja was so kind and helpful. Nice selection of affordable clothing. Thank you!

they always have the best selection of clothes and staff is always very helpful!! definitely my top thrift store