The staff doesn't look like they want to be there I was greeted by a nice lady who checked me in , as I was selling items so I will give credit where it is due. When picking up my items , the girl checking me out was not helpful at presenting my buy. I asked why something was passed on and she said she didn't go through my items so she didn't know. Also not being shown what they want to make an offer on, just a piece of paper with numbers on it can be confusing to customers FYI . I have tried coming back to sell items but won't be returning just due to customer service (besides the girl checking in) read more

I've been shopping at Plato's Closet in Virginia Beach since I moved here in 2023, and I'm honestly disappointed. I recently found out they have a rewards program, but no one ever told me about it. That leaves me wondering what phone number has been entered during all of my previous purchases, because it certainly wasn't mine. A rewards program is supposed to reward loyal customers, but that only works if employees actually tell customers it exists and make sure they're enrolled correctly. After years of shopping here, I feel like I missed out on benefits simply because no one took the time to mention it. This isn't about free rewards--it's about customer service and making sure loyal customers are treated fairly. I hope Plato's Closet takes this feedback seriously and does a better job of informing customers about their rewards program in the future. Their Virginia Beach location advertises a FiveStars rewards program, so customers should be made aware of it at checkout. read more

Not a place to consign but certainly a place to shop if you want treasures at a bargain stock is constantly rotating so make a point to pop in on a regular basis. Predominantly geared to teen and early 20s fashion, but there are options for many styles. department store (coach/MC/Kate Spade) fashionable handbags and shoes at a very discounted price. Vans/Nike/Converse/similar branded sneakers at about 1/2 to 1/3 retail. Some tshirts for a little as $7-$10 and jeans for $8-$25...names like Levi's, American Eagle, Aerie. Limited selection for larger bodies that are not straight sized, but some options that are separated and not up priced due to larger sizing. Men's options are about 1/3 as large as the ladies sections read more

Customer service was honestly awful. The cashier was rude, short, and acted irritated. When she handed me the receipt, she just said "sign it" with zero professionalism or friendliness. I know retail jobs can be exhausting, but basic respect toward customers should still be expected. Definitely made me not want to come back. read more

I'm not a fan of Plato's Closet and haven't ever really been... it's a pain to go and try to drop stuff off, there is always a line, I don't see the value and you never get much money for the clothes... My husband had never been and cleaned out his closet and wanted to try it so we trekked over with a huge laundry basket full of some items he wanted to try to discard but thought were nice enough that they might make some money. Of all the items, coats, dress shirts, pants, etc., they choose two shirts from H&M and he got $8. LOL. Not worth it. read more

I mean... they took some of my things and paid me $4.20-$7.00 a piece. But check your stock and make a list. I was not paid for 3 items. The loss being ~$12.00-$21 is not enough for me to lose it but this is a quick and easy way to sell a few things before hitting up a regular donation site. Don't expect to get rich off of anything and again - check your items. Girl I know you pocketed those Lululemon bras read more

In my last five years in Hampton Roads, moving to four different cities and after two deployments, I had accrued a lot of random stuff that I had in a storage unit. And I figured it was a good time to get that mess sorted out, either through Facebook Marketplace or donate them to GoodWill. My roommate was the one who told me, why not try selling some of the stuff to Plato's Closet? My first five minutes of being inside Plato's Closet was basically, this place is one very large, disorganized thrift store, where you can find some decent name brand clothing, footwear and apparel, at relatively cheaper prices than elsewhere. Sounds pretty good so far. However, the main reason behind the two star rating, is because the stuff I had in my box to sell to Plato's Closet, included some name brand stuff like The North Face fleece, Adidas Gore-Tex Hiking boot, Columbia hoodie, and Eddie Bauer windbreaker, and for what should've been at least $120+ worth of merchandise, for reasons that were unknown to me, the store associate who looked through my box, offered to pay me $22 and change for everything. The thing that annoys me is that the staff who work there probably don't even know or understand the brands that I had in the box, and just gave me some BS estimate based on the very limited experience they had. Yeahhh...no thanks. I'll take my chances on Facebook Marketplace, Crossroads Trading, or just donate them to GoodWill. Never coming back to Plato's Closet. read more

I came in to sell some clothes. I was seen right away. They took my bag of clothes, and about 15 minutes later I received a text saying they were ready. I made less than $20, but that paid for my lunch. And there's a Goodwill a few shops down with drive up donations. read more

Asked about the return policy and was told I just needed my receipt and the tag on the items. When I brought back a couple items was told they only offer store credit. That was NEVER mentioned when I purchased the items and emailed what their return policy was. Will not shop here again. read more

I was looking for a pair of jeans and Cadence knew exactly where to direct me. She was thoughtful and made the trip a quick ask easy one row busy holiday season. read more

If i could put negative i would, i'm not one to write anything ever. i went last week to find some clothes and my experience was absolutely atrocious. i went to try on clothes and the girl there acted as if i was asking her to crawl on her knees and unlock the door with her teeth. Then when cashing out the girl barely said hi after i had to imitate conversation with her. I asked her if i could see some shoes on the wall, she rolled her eyes and walked over, then proceeded to throw them on the counter and walk away. i stood there confused for a solid 2 minutes as to way she left without saying anything. she retrieved a second match to a pair of shoes i was looking at, then asked "do you want these?" i responded no but thank you for getting them. she threw them back in the shelf and checked me out only asking if i had put my number in and if i wanted a bag. Then we returning home the shoes where labeled incorrectly but the girl at the counter had thrown the tag away, because she was struggling to scam it she ripped it off. so i assumed i could return them because of her negligence of the tag. i returned today to be told i can't return them no matter what which i was not informed. And OH LUCKY ME guess who got to tell me that...the same cashier. she tells me to give her my receipt just to she can tell them girl i bought them from to "do her job", her eyes widen as she sees her name. and goes "oh well looks like it was me but i know i did that because i always do" how lovely and sweet of her read more

When I went in today, my only purpose was to sell clothing. I was greeted upon walking in and already knew how to sign in for selling clothes. The employees were nice and said it would take about 20 minutes, which was right. Though when I was leaving I did have to remind them that I had two bags and not one. Someone else that was picking up also seemed to have a little trouble with making sure they had all their bags. It seems as though their collection system isn't the best because quite a few bags/boxes were just laying all over the floor. I would say I typically don't shop here because they clothes almost seem overpriced. Also, in my personal experience the Virginia Beach location isn't the best one to sell your clothes at because they are so darn picky. With two big bags today I was surprised I even sold 7 items. read more

Service is unprofessional. I was recommended by a friend to donate for cash. Waited in line for quite some time with two bags full of name brand material (The North Face, Under Armor, Nike, Aeropostale,express ,etc). Took my bags in at 7:49 and not even 10 minutes later I get a notification that my material is ready. Go back in and they literally didn't touch the bags at all everything was still in the bags the same way I placed them in then one of the workers goes on to tell me "your style just isn't really our style". Not coming back what so ever. read more

I used to frequent Plato's Closet since 2010, but I just haven't gone in the past couple years (due to me rather spending my money on food more than clothes, but I do LOVE thrifting). Anyway, came here because the twin wanted to buy some jeans, and so I decided to try on some sweatpants as well (tryna workout more cuz of all dis food). As I looked at my face in the mirror, guess what I saw reflecting back at me....? A security camera. That's right, if you can see the security camera reflecting through the mirror, you bet anyone watching through that camera can see you too. Now you can try to do some science with trying to calculate the angles and hidden spots in your dressing room, I just suggest that if you're going to try on clothes, try them on over the clothes you're already wearing -- unless you're trying on something very fitting or skintight. This store is still a hit or miss. And it always will be with any thrift store. But the employees are nice (and cute) and the store seems to be kept up for the most part. But yeah, lesson learned. I now know that security cameras hover somewhat over the changing rooms, and now you know too. read more

Plato's Closet - Used, Vintage & Consignment Near Me - Virginia Beach, Virginia

should have listened to all the poor reviews but I thought it can't be that bad. I was wrong. RUDE staff ... not helpful at all. they literally look at you like you are wasting their time. bought nothing I brought in which was mostly Anthropologie and free people. don't waste your time here! go to Uptown cheapskate instead where they are super friendly and helpful. read more

I was not greeted when I walked in and when I spoke to staff they still didn't speak back. After waiting for them to look at my clothes they only took 3 items due to "seasonal overstock". Staff was extremely rude while explaining this to me. When I received my clothes I saw that didn't even bother to fold my clothes back up or at least place them back in the basket neatly. read more

Plato's Closet - clothes thrown into my basket instead of placed neatly. - Used, Vintage & Consignment Near Me - Virginia Beach, Virginia

It's always pretty clean in here and they got a decent selection of clothes. Shoes are final sale and they have a lil walk way where u can try on your shoes and look at them read more

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I usually sell my clothes at Buffalo Exchange and Crossroads but recently moved so decided to give Plato's a try. I was really surprised that you aren't required to be at the counter when they are going through your clothes. My previous experiences selling the buyer tells you the prices of the items they are buying as they sort through. In hindsight, I wish I would've asked to be at the counter. Especially because when I got home and unpacked my bag I realized that everything was just shoved back in unfolded! Will not be going back. read more

IMO this location has nicer clothes then the other stores but everything is overpriced. Two items I wanted to purchase had original tags and were cheaper or the same price purchased new. If you're going to be cheap and do that, at least remove the original tag! My last trip here taught me to go to Ross before coming here. This store feels like a major ripoff. read more

Plato's Closet - Used, Vintage & Consignment Near Me - Virginia Beach, Virginia

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I am less and less impressed with Plato's every time I come. This particular location is really hard to get to/find, I'd never been to this area and it's in a kind of run down part of Lynhaven. The service was fine enough, they ran through their script quickly when I brought in my clothes. I didn't expect to sell much at all, but they didn't take anything, not even my f21 sandals I bought 9 months ago and wore once. I don't really understand what they're looking for, seems like they used to take more? Idk. Also, this store smelled bad! I like Plato's because they're different from a normal thrift shop and cleaner, but I didn't feel that way so much here. Some of the shoes were more expensive than somewhere like Ross... Just not impressed! read more

They took absolutely nothing. i brought 2 full bags of clothes which were in style. Staff was rude.

I have tried selling to them a few times in past years and recently and they definitely low ball you and are very picky. For a store that says they will take a bunch of different items, they only take a few and from a few people they deem as their favorites. I walked in and a purse I had in my drop off clothes a month or so ago was hanging up. I didn't remember them giving me anything for it or it being on the receipt when I went to pick up those clothes that day. I bought it back even though I never even got anything for it when I dropped off my stuff the last time. I would just be careful and cautious on what you bring in. Take pictures if you have too, because they could be skimming items from bags and no one is really noticing. They also never take anything and one of them recommended another resale store in Chesapeake on the receipt and I went to ask about it and the cashier glossed over it and said that it was about the styles. If they are recommending other resale stores, then they know they aren't anything special. Go to the other resale stores. You get more there. Pennies then to go back and sell it for dollars after. And all of the items in the store were stained, old, or not a high end brand like they claim they take. Lol. read more

Racks and racks of stuff, organized by size and sorted (mostly) by color. A few good name brands in there, but nothing that lit me up. I did some solid searching, and I brought my niece with me as well, but neither of us found anything we really wanted, and that's without taking into account the prices. read more

Plato's Closet - Used, Vintage & Consignment Near Me - Virginia Beach, Virginia

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Rude staff! I asked a question about an item and received the most dismissive response from the sales associate. A lot of the items were stained and visibly worn out - quality I'd expect from a run of the mill thrift store. Definitely not like any Plato's Closet I've been to before. read more

Staff here is incredibly rude and unwelcoming. They low ball you when trying to sell your clothes here. You're better off selling online yourself. read more

Despite their 2 stars, I still decided to give Plato's closet a chance considering my last visit was 3 years ago. Not much has really changed visually.. doesn't really seem organized and they have so many things all over I would be overwhelmed as a shopper. Today I decided to come in to get sell some clothes that I had that I wouldn't be wearing anymore. I had clothing items from Charlotte Russe, Old Navy, Ralph Lauren just to name a few. I wasn't expecting a big pay day for these items since I know how this sort of store works. I had a total of 3 bags, all clean clothes in pretty good shape. I checked in and waited about 30 mins and got the text that my clothes were ready for pickup. To my surprise, they did not want to purchase any of my clothes. They claimed that the items were not in season and I didn't have any styles that they were needing. I call BS. Lol a total waste of my time and I will not be coming back here again. I should've just gone with my gut and just donated my things to Goodwill, and that's exactly what I plan on doing. read more

Like someone stated before in a review, it is a damn circus in here. I walk in and twice that I've been here and no one greeted me. Cool, I'll gladly go elsewhere. It's just a thrift store. Occasionally I find things that I like but then end up giving it back and guess what they don't take it. Would just be better off shopping in the mall. Not worth selling your things to this place. You'll be disappointed. Spent time picking out a few pieces. Daughter had to use the bathroom and what do ya know bathroom was closed for the night and it was only 4pm. So I put everything on the fitting room counter and walked out. So disappointed in this store. I used to love shopping here read more

Brought in name brand Diamond, Hurley, Volcom and a brand new with tag LL Bean athletic shirt (young men's Medium clothes). After waiting the hour wait to receive an offer of 3 items for $11. I thought the clothes I brought in looked better than most everything in the men's section. I won't be a customer of Plato's. I'll just donate to the thrift store! The new clothes at TJ Max and Marshall's are better priced. read more

Wonderful place to shop for both male and female !!!! So much to choose from !!! Great customer service and the store if kept very very clean after all those shoppers !!! Good deals like dollar jeans, grab bag specials and the holiday specials read more

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Ugh. Don't get me started. The new building looks very nice inside compared to the location they were at in the shopping center before HOWEVER it is still a COMPLETE cluster f***. Nothing is really in any type of order, it's hard to go through the shirts or any of the clothes for that matter because they are not organized in any specific way other than sizes. It's a nightmare and too overwhelming to even try to deal with. I'd be there all day trying to go through the clothes and find something. They are all mushed together and the racks are overly filled. I always try to browse when i come in however I usually immediately give up due to the lack of organization. No one wants to have to search through that mess of hanging clothes. It's poorly put together to say the least. In addition, they literally never take any of your stuff. One or two items. They stated they needed denim. I brought in a whole bag of denim (All in great shape and barely worn - name brand) and was told they only took one of the items due to everything else being overstocked. Why TF is there a sign out front stating you need denim then!?! smh!! There was a 2 1/2 hour wait... when i finally got the text to come back and get my things, the guy in front of me waiting to drop off shoes was told there would be an hour wait as there were other people's items in front of his... he briefly complained about the wait and the young lady at the counter flirtaciously responded and said, "i guess i'll review these right now so you don't have to wait... but only because you're cute" and proceeded to take his items and wink at him... and then started to go through them and told me i needed to go to the cash register... seriously?! This place is a joke. I won't come back. Every single time its a damn circus. read more

Today i walked in at 5:16 and i was told they can't take my clothes because they are about to close...at 6. it wasn't busy, there were 2 people in the whole store. Let's say i understand you don't take clothes after 5 BUT write that on your website or on the door so I don't waste my time driving there 10 miles! If there is any sign I'll update my review, but i don't think there is one. Anyway i droped my clothes at goodwill and i m not going there any time soon. Other times that i went there it was ok, employees were nice. 2 times they took 2-3 things from two huge bags of clothes and one time they took almost everything and got almost 30 dollars for my stuff. If you have a lot of free time to stip by often you can find some good stuff amd maybe sell some of yours. read more

I'm an avid thrifter (which i know this may be a step above that) and one would think a place like this would have some better merchandise or at least better customer service. The customer service has went downhill. I don't remember the last time I was greeted in the past year. Today, I went with a friend who was selling a few things. The associate was rude and uninterested when she asked "you sold here before? Fill this out and give me your ID" straight to the point, I get it but your delivery is all wrong. The place was empty, so she said "it would take 15 minutes. Just check for your name on the board." 45 minutes later, if my friend didn't ask we'd be waiting until close. The manager replied "we aren't doing anymore buys" Confused, we replied we had been waiting when someone else told us 15 mins. NO APOLOGY. She also look confused and then handed the bags we pointed at over. read more

I thought this place was full of a lot of teeny-bopper junk, but there were some good find to be had. They occasionally have Sevens and Citizens and True Religions, all for under 40 dollars. I also ran across some nicer old Abercrombie and a bunch of J. Crew, but beyond that, there was a plethora of F21 and Charlotte Russe. If that is your thing, you may as well buy that stuff here as it is cheaper and still in good condition. Happy hunting! read more

I used to go to Plato's Closet years ago (about 4) when they first opened... not only did I sell clothes to them, but I actually shopped there too. I'm a huge fan of thrift stores and consignment shops, so this seemed to merge the two. Initially I was impressed. If you had nice, gently worn, and up to date clothing, you could sell them and get some nice pocket change. Sweet deal if you sold clothes that you just intended to donate anyway. Well, it didn't take long for a good thing to go bad. Less than three months later this place had done a 360. Many of the customers who frequented were teens looking to supplement their allowance, and adults who were clearly struck by hard times. Eventually this lead to the inability to sell anything for more than $12, an overload of clothing (to the point where you couldn't push the racks), and basically the downward spiral to quantity vs. quality. I won't touch Plato's Closet now. Not to sell unwanted clothing, and certainly to purchase. The store is overwhelmed by "stuff," very little breathing space, and speaking of breathing, it also smells like feet and body odor... overall, not nice anymore. read more

I entered the store, from out of town, where a long-haired red head Caucasian gal, and a short black haired Caucasian guy cashier did not greet me. They looked up and looked away. I was carrying in some pretty heavy cargo but I didn't expect their help. I placed my items on the counter, and not even simple "Hi, how are you? We'll be with you in one minute" Just blunt force trauma of "I really don't feel like pretending to be nice so just sign your name and fill out the form" customer service downhill at its finest. Your job isn't difficult. Open the store, Sort through the clothes, sell 10 out of 50 items, and clock out. I won't be returning for their sake. read more

For a consignment store, Plato's Closet is kind of refreshing. Most consignment shops specialize in your ultra high-end brands like Coach and Seven Jeans, but Plato's Closet targets your moderately priced popular brands like Abercrombie and American Eagle. So for those of us whose pockets are less than spilling over, Plato's is a chance to clothes swap. We can sell off those pieces in our closets that we're now bored with or just don't work anymore and find a more than suitable replacement, often for mere pocket change. Throw in shoes, jewelry and accessories and you're a brand new woman for under $50 if you're an on-point Discount Diva. Most of the items are nice and well maintained, but it is important to choose your items carefully because Plato's isn't as selective as some of your more ritzy consignment boutiques. read more

love this place, i can find AE jeans for only $18! Many times they even have the original tags on them. I definitely save a lot of money shopping here. The employees are always so nice and helpful as well(: read more

If you are looking to sell your gently used clothes here, I would encourage you to sell them on ebay or donate them to goodwill or a CHKD thrift store instead. I spent 2 hours waiting while they went through everything I brought only to have them say they wouldn't purchase any of it. Save yourself some time. Take your stuff somewhere else. I have a feeling the goodwill store at the end of the strip mall has a decent selection of Plato's Closet rejects. I did browse around a bit and they have a decent selection of stuff. So if you are just there to shop, you may like it. read more

Plato's Closet is a lifesaver. Before heading to the Philippines last year I had to get rid of a pile of clothes the size of a small car. I dragged it all to their location in VB and they took almost all of it off of my hands and handed me cash in 20 minutes. It's a bummer that even new clothes with tags weren't worth anything if they weren't related to some trend of the moment, but I'm sure it's useful when you're shopping. I browsed while they went through everything and didn't see anything I couldn't live without, but maybe they've gotten more of a selection now that they've been open longer. I'm not sold on shopping there yet, but whenever I need some quick change, I just need to grab a couple of things from my closet and set off to Plato's. What a good idea, wish I had thought of it! read more

Okay, now I personally feel like people writing the reviews are too attached to items they no longer want. If you feel like their buy price is ridiculous takes the item back and sell it yourself. It's a consignment shop y'all, they have to make a profit. That being said, I went in today and had a seamless sell and buy process. The store wanted three items out of my 30, which is fine. Y'all when they say they buy trendy items they mean TRENDY! Think madewell, forever 21 etc. You also have to be mindful of the season, don't come in with summer dresses and it's the dead of winter. I came In With jcrew fall items more fitted for work or an older demographic so I wasn't shocked. I definitely think they should expand their offering for more professional items. I know people are looking. I took off a star because the buy process seemed a bit shady, I had to ask to see the exact items they were buying instead of them showing me directly. Might have just been a simple mistake, but if someone brings in a large amount it's definitely better to show them the items picked so they're really comfortable with the sale. It seemed like they were hiding it, but again I just asked and the young lady showed me right away. They took about an hour to go through my items even though there were lots of bags ahead of me, so it was a fast process. They had lots of sorters which was fantastic. I'd be curious to see how they determine pricing for sure, but at the end of the day I made room in my wardrobe for items I will use and wear. Now I also purchased two items so my profits went toward that. I picked up a cute denim jacket and chunky sweater, both on my fall wishlist. The store is clean, and VERY organized. everyone was very friendly and even if they weren't so what? Not everyone is gonna have excellent customer service all the time. I'd say all in all if you're looking to sell here, then do it you never know if you've got some gems for someone else's closet...or if you'll find some goodies for yours. read more