After visiting VSS I felt fully satisfied with my new gear and confident that I was going to have a…read moregreat ski season. Their team made sure my boots were comfortable and fit just right. They were all very knowledgeable, kind, and caring. After getting my boots and skis fitted they even helped me chose a jacket that was bet for me. To mean this seemed like a great business and worth any wait! I will definitely come back and recommend to all!

I just left this shop after spending about 1.5 hours working with Greg on a new pair of boots. I…read morecan't say enough good things about this experience. After measuring my feet he brought out at least 6 pairs of boots from an assortment of companies. He explained the features of each one and his goal was to find me the perfect fitting boot no matter how long it took. I was very impressed and would recommend this shop to anyone looking for anything ski related.

Drew's the man!! Young kid great attitude great service. No…read morepressure. Going back next week for a fitting.

I am a 64 years old female learning how to play golf. I have been to this location several times…read morelooking for assistance regarding buying golf clubs and looks like no one wants to work. Is like I was invisible! I noticed when a man walks in the world makes sense, "what's up, how can I help you?" One more thing I have been able to find some of the things I need on my own and they are of good value.

They could've charged me a ton to buy new brakes. Or, the could've charged me a lot to fix the…read morebrakes I have. Instead, gentleman talked about options with me for a minute or two, then got out his pliers, and bent them in to shape. Said it was free. To be clear, I didn't buy the bike from them... I've been in a few times. They've always been helpful. I've spent some money. But I'm not a regular or anything. They just take care of you.

Great service, exceptional staff. This store came highly recommended by friends and it did not…read moredisappoint.

We went in last week and Doug was absolutely amazing. He not only helped us pick out bikes, but was…read moreso knowledgeable and helpful fixing our old one. When we were having trouble fitting all of our bikes on our car bike rack, Doug came out and helped us put our bikes on the rack. He was so patient the entire time we were there. He even ran inside to get a tool to space out our rack better. He went above and beyond; we will definitely be going back to sun and ski, anytime we need bike or ski equipment thanks to Doug.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

Beginner review: If you're new to skiing, I'd highly…read morerecommend the beginners package (~$150) which honestly was totally worth the price tag. It included an excellent lesson (shout out to my instructor Jason), decent rentals (notably the boots were nice and warm), and access to 2 easy slopes and a lift with 2 green slopes for practice. Once you scan the lift ticket, it's active for 4 hours which is plenty of time to get some skiing in. If you're new to this and want to get good, plan on taking more than one lesson. Not sure if it helps but I'll share my progression over one full day of skiing: It'd been 20 years since I skied, so I joined the morning lesson with the first timers and could ski down the bunny slopes comfortably by the end. I took another lesson the same day and was skiing down the green trails without any issues, although not the most efficiently (skis mostly but not always parallel). The facilities were clean and with everything you might need, hot food, drinks, a store, bonfires, wifi, a decent amount of locker space, and a very large area for rentals. It felt very safe, and everyone I interacted with was friendly. Parking wasn't an issue either. Overall, I enjoyed the lessons and my experience skiing at Wachusett, and I'd definitely go again!

Awful customer service! Will never go back. We went for years prior to this experience…read more The mountain was jam packed and making snow when we went with a party of 8. We took one lift and the snow conditions were terrible. They were making snow late in the season and there were mounds in the middle of the trails with countless people falling. Customer service promised us comped tickets for next time we returned. I emailed a man named Chris Stimpson. He confirmed the 8 lift tickets to be comped on our next visit. When we reached out the next season to receive the tickets Chris told us they would not be honored despite sharing the emails. We will not return to Wachusett after this experience and being promised something via email and then not following through

Strands has quality products with expert staff. Local owned shop since the 1930's so what you loose…read moreout on price compared to online shopping is worth the history and expertise in my opinion. Highly recommend.

Always have what the kids and I need for ski season! Friendly, affordable, and fast turnaround.read more

I purchased skis and bindings from Al's Ski Barn in December 2025. When I followed up with a few…read morequestions about the bindings, the response came quickly, which was great, but it felt unnecessarily snarky and condescending. That kind of tone really soured the experience. Additionally, I compared prices for my specific ski and binding model and found better deals at other reputable retailers like evo and Backcountry.com. If you're looking for the best value and more friendly support, I'd recommend shopping around before choosing this retailer.

Always super helpful and always have what I need for anything skiing related. They even put on my…read morebindings for free when I got new skis. 100 percent recommend