After visiting VSS I felt fully satisfied with my new gear and confident that I was going to have a great ski season. Their team made sure my boots were comfortable and fit just right. They were all very knowledgeable, kind, and caring. After getting my boots and skis fitted they even helped me chose a jacket that was bet for me. To mean this seemed like a great business and worth any wait! I will definitely come back and recommend to all! read more

I just left this shop after spending about 1.5 hours working with Greg on a new pair of boots. I can't say enough good things about this experience. After measuring my feet he brought out at least 6 pairs of boots from an assortment of companies. He explained the features of each one and his goal was to find me the perfect fitting boot no matter how long it took. I was very impressed and would recommend this shop to anyone looking for anything ski related. read more

Came here after a sad mishap with rentals from a shop elsewhere that ended with an ankle injury. They were very busy the day we came, but it was 100% worth the wait. Keith was a true star - extremely knowledgable, kind, and a pro with respect to the equipment. He was very helpful and patient throughout. Asked pertinent questions about skiing ability, and took the time to explain ski tuning the next day when we went to pick up our gear. All hail the master at boot fitting! 10/10. read more

Highly recommend this small business! Personalized care and attention to detail is their practice. The Keith went out of his way during a very busy time to help me get fitted for boots. They consistently have products that the competitors don't. I will definitely be coming back not just for the ski equipment but because I loved how knowledgeable and passionate this family business is. read more

I've been shopping at Village Ski for years, they consistently have great service. Most recently I purchased new ski equipment for my entire family of four. Prices were fair and service was exceptional. The salesman was knowledgeable and eager to help get each of us in equipment that made sense for our ski level and style. Highly recommend. read more

We've been renting skis here for years. Just had another awesome experience! Great techs and they get you in and out super fast. Great place to get your gear for the season. read more

Village Ski & Snowboard - Ski & Snowboard Shops Near Me - Franklin, Massachusetts

Couldn't recommend Village Ski any more. Staff is attentive, welcoming and enthusiastic. They fitted me with a pair of skis that were perfect for me. It's made a huge difference this year and given me more confidence than I've ever had on the slopes. Great spot! read more

Bought a new pair of badly needed alpine boots yesterday. Greg was great and spent quite a bit of time fitting me and discussing boot technology. Got a great fitting boot. Nice shop. read more

We first discovered Village Ski & Snowboard when I went ski shopping with my friend who was told of the great service. I'm so glad I went along! Not only did my friend find the perfect pair of skis, but I did too! Greg really did a great job getting us both fit and the prices were reasonable as well! This is the first time I have bought skis since 8th grade, so I had a lot to learn about the new skis! Greg did a great job explaining everything and didn't try to put me in a ski that was more than my intermediate level needed. I was so satisfied, I returned the next day with my husband and youngest son to get them their own skis, too. Their needs were different than mine, and the guys did a great job getting everyone the best fitting boots and skis for their needs. Again, the prices were reasonable and we felt like we got nice equipment for a good value. Now we can all hit the slopes together (think SNOW)! read more

Keith spent a lot of time with my husband getting him properly fitted for boots. Spoke to him about his skiing goals so he could get skis he could grow into by virtue of skill level. read more

Still, the best customer service ever...Our go to spot when we need snowboard tuning or cool stuff.

Great Customer Service! Took my 15-year-old son in to get sized for ski boots and we were helped by Justin. He was outstanding! Didn't try to oversell us, helped us pick out an affordable boot that was comfortable and matched well to his ski abilities. He explained everything thoroughly during the process and made sure both Dylan and I were happy with the boots. This is the second time I have got this type of experience at this store. They have a great staff who really know there stuff. read more

Just bought a pair of blizzard brahma skis they did exactly what the guys told me they would do they put me in the perfect ski

Great dispute resolution. I brought my son in just to get familiar with skis and product. We met a great salesman who got us into some new and lightly used equipment for a great price. After trying to return goggles (I had found my motocross goggles) and a miscommunication with the manager, I was less than pleased. The salesman called us the next day and resolved the issue with tact and composure. I've been boarding and skiing my whole life, always try to shop in my community, my first experience was a little choppy at this establishment but the effort in resolving the problem demonstrates their awareness that customer satisfaction is what keeps businesses thriving. At the end of the day, any shop can fit you into equipment but caring about the customers experience separates the quality shops from the shops that only want your money then hustle you out the door. This shop is Quality. read more

I just purchased skis here to replace my old Elan skis that I got here in high school. Village ski and snowboard is the best in terms of service and price. You always get top notch equipment and knowledgeable staff that ensures you get the right gear. This is the only place to go for winter equipment. read more

I went to this place to get new skis and boots. I am a new skier so I needed lots of help with all the decisions. I was helped by Greg and he was awesome. Greg was really helpful and patient through the entire time. He was not pushy at all and he really made sure I was getting a good package given my ability and objectives... I bought skis and boots on Thursday and they could be ready to go in 20 minutes. The other guys in the shop were also super friendly. It seems they all love ski and It was nice to chat with them about places to go ski. I went ski on Saturday and boots and skis fit and perform perfectly. I will definitely be back to get other staff there...I really recommend this place!!! read more

Extremely unhappy customer! Bought a snowboard for my son that turned out to be not a good fit for him. When I tried to return it (the next day they were open) - their only way to "make things right" was to sell me another board for more money. When I decided to just return it, they charged me a 20% restocking fee!!! I know this is their policy but they wouldn't budge on waving or even lowering the fee even though they mislead us into the purchase. Not good customer service in my book. read more

Was looking to buy my first board and boots, and this was close to my gym so I swung by one afternoon. I feel terrible for forgetting his name but the dude who helped me get fitted for boots was AWESOME and super patient since my feet seem determined to be trouble. He spend a good three hours making sure the boots fit fine and didn't cause any discomfort and Even though I felt bad for taking up so much of his time he was super friendly a jovial the entire time. When I came in later to buy the board he helped me pick one for my needs and got me a really good deal (compared online later). Will be coming back for all my snow needs! read more

Best service! Everyone their is super knowledgeable, professional, and friendly. We rented skis through them for the season last year and this year for my 10 year old and 13 year old. I bought new skis and boots from them this year. They were extremely helpful and patient helping us with our skis. And when my 13 broke a ski on a hard fall on a ski club trip their first question was "I hope he's ok." They helped us replace the skis as inexpensively and quickly as possible....they didn't want us to have to rent skis at the mountain on top of everything else. Their August sale is a great opportunity to save some money. read more

They certainly know their products but some customer service aspects could use some work. We drove there from Westwood to rent skis for my son. At the end of the season my son and I returned them. It was a long drive for us. My son really need to use a bathroom at that point. I asked the sales person if he could use their facilities thinking they would accommodate a paying customer.. The associate was firm in stating they don't have a public restroom.. I get it.. my bad.. long drive, we should know better.. but give the kid a break. We just paid for our rental. After he gave this official response he has the audacity to try to do a sales pitch for a ski purchase over the rental program. Liquor store next door was very accommodating to my son.. and I bought a bottle of whiskey to show my appreciation.. you see how that works? I won't be going back to Village Ski. read more

Village Ski & Snowboard is the BEST ski shop we have ever purchased from. The entire staff is knowledgeable and above everything else, PATIENT! They do not pressure you in any way, but if you are purchasing, they do not want you to leave unless you are completely satisfied. I have a very difficult foot to fit, and I was pessimistic I would ever find a boot that was truly comfortable--but after many attempts, they found the perfect boot that I did not think existed. I can not recommend them enough. read more

I'm just getting back into skiing after a long break. My old gear was 25 years old. Therefore, I was looking for the whole package, skis, boots, poles etc. I briefly met with Rich who gave me an overview of current ski technology then the torch was passed to Greg. Greg did a great job asking pertinent questions regarding my skiing ability and style so he could make the best recommendations. We spent a significant amount of time choosing boots and getting them fitted. After the first couple of runs on the gear, and some basic adjustments, I'm very happy with the new gear and the service I received by the team at Village Ski & Snowboard. read more

Decent prices, seem to know what they're talking about. However, felt as if I was being talked down to by one individual in particular, thus the poor rating. Won't be giving my business there. read more

Excellent selection, great service, good selection, good prices. They know how to fit ski boots and they are very patient, very methodical. Greg and Kevin are very knowledgeable and a pleasure to work with! read more

This is the only ski shop that I will ever but equipment from! The hardest thing about buying ski equipment is getting a boot that stays comfortable throughout a ski day, and performs as it should. My entire family has always been more than satisfied with the service a Village Ski and Snowboard. They will go out of their way to service and adjust equipment long after the purchase. They also excel at fitting the exact ski to my skiing style, and again, have done so for my wife and 3 kids. As I said, I will never buy equipment anywhere else ! read more

I came onto yelp to write a review for this shop and saw the comment before mine... I'm shocked! My family and I had a great experience! I traveled about an hour to the shop based on a recommendation from a friend since I'm new to the area. I have 30 years of skiing experience and had a custom boot fitting which I was extremely pleased with- THE STAFF WAS EXTREMELY KNOWLEDGEABLE! Anyone that skis knows that a proper boot fit is key and these guys know what they are doing! My two kids and husband were also fitted. We worked with a couple different people and all were knowledgeable and very accommodating and patient- we spent over two hours in the store. We used all our new gear and equipment this past weekend and had a blast! Be back for more goodies soon! WORTH THE DRIVE! read more

Never have I encountered such arrogant sales staff. Actually told my wife she was wrong, the boots fit properly. They were the experts, not her. read more

Overpriced and condescending. Tried to return/exchange a snowboard bag within the time frame they posted and attached to my receipt which I also brought with me, then they refused to take it back because we removed the tags! It was a Christmas present for my daughter and never used - brought back within 2 weeks of purchase with a receipt. Any store with reputation, customer satisfaction and retention in mind would not have even blinked an eye at this request! read more

This is an exceptional store. Family-owned, friendly, and - above all - knowledgable. I can't say much more, other than that I wouldn't think of going anywhere else for my family's skiing purchases. I live locally, but this store would be worth traveling for. Really great place. read more

Great group of hard working people who really know their stuff. I came in with no idea on what type of ski or boot I wanted to be in and Greg helped me out and got me in the perfect setup for the style of riding I want to do and all at a great package deal price. read more