I stopped at Tropical Smoothie Cafe on Baltimore National Pike in Ellicott City this morning after…read morearriving on a red-eye flight and heading to a family member's home. I wanted a smoothie, found this location on Google, and decided to give it a try after hearing friends rave about the chain. Unfortunately, I regret stopping here. I ordered online and when I walked in, I initially didn't see any employees. Then I noticed a woman dressed entirely in what appeared to be street clothes: pink beanie, shirt, sweatpants, and Crocs. At first, I honestly thought she was a friend or family member helping out in the store because there was no uniform or name tag. Then I realized she was actually making my drink. Not once did she greet me, acknowledge me, ask if I needed help, or even make eye contact. I stood in the pickup area waiting while she slammed blender containers around and appeared visibly irritated. She poured my smoothie, put the lid on, slapped the sticker on the cup, and dropped it on the counter without saying a single word. I reached for the drink and said, "Thank you," and received absolutely no response, just a look. The customer service was terrible, and unfortunately, the smoothie itself was not good either. First impressions matter, especially early in the morning when customers are tired and simply hoping for a pleasant experience. Please train employees on basic customer service skills. A simple greeting, acknowledgment, or "have a nice day" goes a long way. And if employees are unhappy or not prepared to work professionally, they should not be interacting with customers.

Using the mobile app is everything. My order is ready and accurate for pickup every single time. I…read moreneeded something quick and the açaí bowl is my favorite. Will definitely return.

I love eating at this facility! They have a drink called the blue banana with blue spirulina (I…read moreprobably spelled that wrong), but you get it. The prices are good for the quality of smoothies that you get, out of all of my favorite smoothie spots. I would say this one is the best, you can customize your drinks. The customer service is good. the place is really clean, and there's a really cool vibe about it, like there's a swinging chair that you can literally sit on and just like chilling and it's never really crowded. I would highly recommend coming in here if you want to try something besides smoothie king that is also really good for you with natural ingredients. The owner is very proud of her store and everybody there seems happy which makes me really happy too.

Loveee the acai and pitaya bowls!! My go to is the mixed berry açaí and the pure pitaya, but all…read morethe other bowls were delicious as well. Will need to try other things on their menu next time!

I may have the name wrong, but the menu item that has bananas and peanut butter in. It was so…read moredelicious and a high-protein drink.

I was looking for a protein filled breakfast and found good options at the Tropical Smoothie Cafe…read more The location is in the shopping center, but the parking can be a bit of a maze. I arrived a little bit after they opened, so the place was empty. The cafe was still empty and the cashier was patient and friendly. She let me look at the menu while she finished setting up in the back. She also helped with recommendations, since I was indecisive. Ended up with the Island Green smoothie and Cali Breakfast Flatbread. The flatbread was a little tough to eat, but the filling was good. The smoothie was very sweet. Overall a good experience and will come back to try other dishes/smoothies.

An absolutely fantastic experience from start to finish! Toastique is exactly the kind of fresh,…read morehealthy, and vibrant spot that Columbia has been waiting for. The space is bright, impeccably clean, and welcoming, and the staff is incredibly friendly and efficient, even when they are busy. The food is simply next level, balancing beautiful presentation with outstanding flavors: * Gourmet Toasts: The Avocado Smash and the PB Crunch toasts are absolute must-tries. You can taste the high quality of the ingredients, and the thick-cut artisan bread provides the perfect crispy-yet-chewy base for the generous toppings. * Smoothie Bowls & Juices: The açaí bowls are refreshing, perfectly textured, and loaded with fresh fruit and crunchy granola. Their cold-pressed juices are crisp, vibrant, and perfect for a quick energy boost. * Coffee & Vibe: Their coffee and espresso drinks are fantastic, making this the ideal spot for a quick morning pick-me-up, a post-workout refuel, or a relaxed weekend brunch with friends. Everything on the menu feels crafted with care and premium ingredients. It is absolutely worth every penny for the quality you get. I cannot recommend this place enough!

I love toastique. I've been a few times and every time, I love trying a new toast. They have good…read moreseasonal flavors or their menu has some good staples on it. This time I got the fig and prosciutto toast and it was just a flavor bomb! Salty, sweet, hearty, just everything you want in an open faced sandwich basically. They are also very accommodating. My son's milk soft has allergies to peanut which is on a lot of their menu items. They do a good job at directing you to available items and telling you how things are prepared in case of cross contamination. I also took him on this particular day to get a smoothie after getting his tonsils removed. They were very kind to cater to his every need with the order.

This is my 3rd time coming here. This one staff member is so rude.... Faithfully! It's extremely…read moreoffensive and unprofessional.

I have been going here for years for a smoothie run. Their drinks taste super fresh and they have a…read moregood selection of fruits. You can mix and match any way you'd like, they also have a kid size which is hard to find. These are a perfect afternoon treat when I don't feel like getting coffee. Definitely swing by here if you're inside the mall!

The dragon fruit bowl is my new favorite item. So filling and flavorful. Perfect meal or snack when…read moreyou want something sweet but healthy. Im addicted.

I absolutely love Jamba Juice!!…read more I was excited to be landing at BWI in the Southwest Terminal to get a smoothie and impossible sandwich, but they were closed when I arrived due to some type of equipment error. Boy was I disappointed. So today I left a little bit earlier so I could go to their Baltimore location on Security Boulevard and Whitehead. I was excited that it was a drive thru as I was limited on time. I was able to place my order right away, but it took at least 5 minutes for someone to come to window to take my payment. But I realized it was because they wanted to have all of my order ready when they greeted me. I ordered my favorite pb & banana protein smoothie, add chocolate, and an impossible handwich. I went miles out of my way, and every sip and bite was worth it.

Fresh, tasty, delicious food!! My wife got the Gimme the Greek salad. Large portion…read more I got the shrimp salad wrap. Large and packed

Small seating area. Creative salads and interesting meat…read moreoptions too. Fresh greens. Pulled pork.

The drinks here refreshing and decent. I have gone here a lot, and I would say there is not much…read moreseating as they have a restaurant in the same building. My go to drink is the peach oolong or sparkling strawberry green tea with less sugar. Service has been subpar. Some staff are super kind and others seem to be not. I've been noticing a pattern. They just won't interact with you. Don't expect them to greet you or say thank you. The kiosk doesn't say some of the toppings that are included in the drink. I added jelly, and got two scoops of jelly which isn't what I expected. There's also a lot of typos in the kiosk, but you need cash to pay with the staff... they should fix this

Yet again I came because I love the Boba tea. But the female is not helpful nor friendly behind the…read morecounter If you can get pass the Asian rudeness seemingly in America, get you a drink with or without boba.