I was really disappointed that a car I purchased there only lasted 6 mos I feel that was a total…read morelemon. I wish I would have looked somewhere else for a better deal and a better used car. Expensive lesson learned for sure.

I bought my Jeep here in cash about 10 months ago . These people sold me a Jeep with a fucked up…read moretransmission on top of it motor damage and also the electrical panel to the car was in the wrong car model . I have the paper work for all this. Had to pay 11k to fix these issues. When I made multiple calls and e-mails to this place they did not help me or at least say sorry ... only thing they told me on the phone was to bring my Jeep to them and they can fix it discounted .... What a joke. They should of fixed it before selling it to me . I'll never go back . You would think they would be on top of it when I paid 20k cash for this Jeep.. the pictures I put are the burnt up electrical panel ... the mechanics working on my Jeep are shocked my car did not catch on fire. Anyone needs more questions or proof message me I'll gladly show the paperwork .shout out to team ramco for fixing my Jeep !

I never write reviews but I had to this time. I literally could not have asked for a better car…read morebuying experience. I worked with Anthony. The things I appreciated most about Anthony are that he is honest and genuinely cares about the customer getting what they want not just about making himself or the dealership money. During the car buying process Anthony was a clear communicator. The deal we negotiated over the phone was exactly the deal that I got when I arrived with no surprises. He was so generous with his time and as I had questions about the car or the price, etc. he texted with me even after hours. When I bought the car Anthony was patient while I looked at it and took it on a drive. He even came in on his day off to accommodate my schedule. Even better, he spent lots of time with me walking me through how the features work, etc. While he did a great job with this, I managed to turn my car into emergency stop mode and found myself stranded in a parking lot 3 hours away from the dealership on a Sat night. I called Anthony who called his colleagues in the service department to try and help me fix my screw up. I don't know any person in sales or service who would do such a thing. Now that my car is sold you would think Anthony would be ready to move on to the next client. Nope! He has told me to call him at anytime with any questions or concerns. I plan to do just that. My only complaint? That Anthony doesn't work in Tucson. Seriously, I wish Anthony taught others in car sales and service how to do what he does because it would make the car buying and servicing process a better one. THANK YOU ANTHONY!!!

Call me crazy. But this is the second time I was scammed by Alexander mitsubishi flight line…read more Whatever they wanna call themselves, I love the product wouldn't recommend the dealership to my worst enemy. Went in with my wife to get a mitsubishi Mirage, they had advertised. Do all the paperwork, all the process, then they said, oh well, the car's not here it is, having a couple of scratches buffed out. 4 days later, I found out the car was hit in the front was hit in the back hood latch, replaced, headlights replaced splash pans underneath the car, missing and I got pictures. I go back to the dealership and ask why I was lied to the manager, big heavy guy obnoxious rude comes out. Don't he don't appreciate me calling him a liar. Even though they've lied to me then he proceeds to tell me how I am the problem because I had a problem with him before trying to sell me a car, they did not have the car the deal the whole process, I think an honest investigation, which shut this corrupt dealership down, they will lie, cheat, steal, do anything to make a sale and no no business scruples, no honesty, no integrity, worst d*** dealership in the country. I even told the manager that I had pictures. He said he didn't want to see my pictures. They didn't matter to him this whole ordeal. To get a car that was not what it was represented, to be be careful with this place, they will definitely try to get you to sign paperwork on a car, they do not have possession of or is somewhere else. It's all part of the scam to them, they don't care all they care about is stealing your money.

I was in a pickle and needed a rental car in Yuma, AZ. I was referred to Toyota and was surprised…read moreto learn that Toyota rented vehicles. Kara in the rental department came to the rescue! I rented a brand-new Toyota Highlander, and the entire experience was excellent. Kara was incredibly helpful, friendly, and easy to work with. She made the rental process quick and hassle-free, which was exactly what I needed. The Highlander was clean, comfortable, and a great vehicle to have while I was in Yuma. Kara went above and beyond to make sure everything went smoothly, and I really appreciated her excellent customer service. I would highly recommend renting a Toyota from Kara and her team. If I ever need a rental car in Yuma again, she will definitely be my first call! Thank you, Kara, for making a stressful situation so much easier!

Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

Met personally with Yuma Hyundai Manager Angel & giving him a 10+ out of 10 for resolving any & all…read moreconcerns regarding our Hyundai Palisade Caligraphy. All concerns & needs addressed in a very professional manner & now without hesitation we will continue business with this Yuma Hyundai Dealership. Thank you Angel.

I looked up a car. (Hyundai Sant Cruz Limited) I originally found it on TrueCar for $23490. As of…read morethis writing its still listed for $23490 on True Car. I decided to look at Hyundai of Yuma and it was $22995 on their website. I contacted them over the weekend, and today I went in with my wife to look at it. It was a different color (which was fine with me), but it was the same car. Same mileage number Same features, Same everything. They just used the wrong stock photo on Tru Car. They did the usually car sales stuff, makes wait, get us invested, etc, but I expect that at nearly any car dealer. Then before we drove it they said, oh, we made a mistake that car is supposed to be $35999, and now that I am home they have updated the price on their website, They did offer a "deal" at $31000. That's still $8000 more than advertised. Like I said it still shows $23490 on the True Car website. It sucks, but maybe it was an honest mistake, except every deal I've gone to any dealership in Yuma in the last couple years has either just sold, or now, "oh we made a mistake." That's not the finisher for me though. They had another car a year older, with more miles advertised for 23,995, and it still showed at 23995 when I checked a few minutes ago. Now it appears their website is down. In my opinion trying to prevent the collection of evidence for this complaint. I got a screen shot of the price on that car. When I asked, what the real price (hoping it wasn't another "mispriced" car) they said it was $32,000. I was done after the first car, but we hung around because of my wife. She was interested. Now mind you this car wasn't for her. It was for me, so I was just hanging around because she was interested. I think this kind of behavior needs to stop. Its not the first time I've showed up at a dealership ready to buy at the advertised price, but most times they car or truck just isn't there. They claim to have "just sold it." This is the first time I've ever seen the price of a car jacked up so much. I have seen dealerships try to raise the price after the offer, but this is first time, they just came right out and jacked up the advertised price by 8-9 thousand. I was pissed, but I'm not the asshole. On the way out a different sales tried to bracket me into a price range. No. I wanted the advertised car at the advertised price. It wasn't about a bracket or what I can afford. My current vehicle was a $50,000 new truck two years ago. A 31,000 or 32,000 car is not out of my budget. I just don't believe in rewarding bad behavior. ********Response to Response******** We bought two cars there in the past, and my wife just turned in her lease at your other dealership (Kia). This is the second time I have tried to buy a Santa Cruz in the last few years. When I told my wife I had found other Santa Cruz's elsewhere she immediately asked me if I want to go buy one. I give up. I'm not going to buy one anywhere. I am still looking for a backup vehicle for my big truck, but I am not going to buy a Hyundai anywhere now. Even if I go to Phoenix, Las Vegas, or somewhere in California and buy one (I found a few) Hyundai of Yuma would still be the local dealer for any warranty service. When they were playing games and looking for the other older, lower feature, more mileage truck that turned out to be for more money... LOL... I took a walk around the lot and looked at nearly every car on the lot new and used. They were all dirty like they hadn't been washed in a while. Maybe we had some weather I don't remember, or maybe they can't afford to pay the guys who come and clean all the cars regularly like all the other new car dealers do so everything looks bright and shiny. I'll leave that to anybody reading this to decide if that is related. ******************************* See images for what I bought instead. I paid the advertised price.

Dealership now called Horne Nissan-Yuma…read more My 5* rating is due to our experience in the last week of the year 2022. We traveled from California to help my parents find a good/safe/reliable vehicle. We arrived late but a very kind young man came out to answer our questions without making us feel rushed because they were getting ready to close. This salespersons name is Juan Diosdado. He 100% understood what I was looking for in regards to a vehicle for my elderly parents. He right away calmed my fears and showed me what might be the best fit for everything they were requesting. The process went smoothly all the way up to the signing. I would recommend you all go in and ask for Juan Diosdado. We could not be happier with his treatment of my elderly parents. The respect and kindness he showed them is how I wish they'd be treated every day-every where. Thank you Juan for all your patience and kindness. I will continue to send people your way.

I am updating my review to 5 stars based on how this issue was ultimately handled…read more I originally brought my 2017 Nissan Titan XD in on December 2, 2025, for a recall repair that was expected to take about four hours. During that visit, a new warning appeared immediately after the recall work was completed. The truck had no prior engine warnings during my four years of ownership. The diagnostic code that surfaced was P008B-00 (Low Pressure Fuel System Pressure Too High), which appeared only after the recall service and left me without my daily driver for several days. I initially worked with a service advisor, and while the situation was frustrating at the time, the turning point came when I spoke directly with Lisa, the Service Director, on the morning of 12/12/25 when I picked up my truck. Lisa went above and beyond to ensure she exceeded my expectations. She listened carefully, understood my perspective, and treated the issue with professionalism, urgency, and genuine care. Most importantly, she owned the experience from the customer's point of view, made things more than right, and ensured my truck was fully resolved and running perfectly. Leaders like Lisa are hard to find in the automotive service industry. She set the standard for what authentic customer service and accountability should look like. With her leadership in place, I am confident customers will be taken care of the right way. Thank you, Lisa, for restoring my confidence and closing this out the right way.

Eros O is the best service advisor at Chapmans He goes above…read moreand beyond to provide a great vehicle service experience

This experience was great, however I'm giving my review for the service manager and Wendy, my…read moreservice advisor. Wendy kept me in the loop with everything going on with my truck. That being said, I am beyond leery of everything to do with Chapman due to the experiences I have had with Chapman Chevrolet. They sold me a known lemon and then flat refused to give me my money back after the truck left me stranded. The manager of the store and sales manager both told me that I should return the truck so they can resell it. Horrible.

warranty work. Chapman Service has always been great. Frank, my service advisor, is always amazing…read moreand has outstanding customer service! Bravo Chapman! JT

Carlos at service department nothing but great helpful,informative,taking initiative since day one.read more

Ernesto and his team were great to work with from the start. No BS straight to the point. Unlike…read moremany car dealerships, Ernesto beat the estimate he initially provided my niece before driving down from CA. Upon her arrival, Ernesto was able to improve the final numbers giving my niece a killer deal. I would like to commend Ernesto for making this transaction very rapid and smooth. I look forward to referring business and purchasing vehicles from them in the future.

Their own salesman trashes the business. Ridiculous if I were looking for a used car I would stay…read moreaway from this business. Jose Santos is seriously ridiculous. He states "what do you expect buying a used car" there's plenty of used cars out there that are reliable, seems like this used car lot doesn't care what they sell.