I cannot say enough amazing things about Kara Vervair, Vehicle Rental Specialist at Alexander…read moreToyota Yuma. I was completely stranded in Yuma after my engine blew in Quartzsite, AZ. I had my pitbull with me, and no one would rent me a car--or even let me inside--because of my dog. I had to tow my own car using a U-Haul just to make it to Yuma, and Hyundai (right next door) couldn't help either due to distance policies. Kara was the only person who stepped up. She worked with Hyundai while they called around trying to help me, and when nothing else worked, Kara went above and beyond anything I've ever experienced in customer service. I didn't even know how I was going to return the U-Haul and get back before she got off work--so Kara stayed late, came and picked me and my dog up herself from the U-Haul location. My phone was dying, it was getting dark, and I was terrified. She made sure I wasn't alone. She got me into a 2025 minivan (the only thing available) just to make sure I was safe and able to get home. She walked me through roadside assistance, checked on my safety, and genuinely cared that I made it back to Tucson okay. I cried. I hugged her. And I will never forget her kindness. Kara is a truly beautiful, compassionate human being. She treated me like a person--not a problem. She is an angel, and I don't say that lightly. I honestly don't know what I would have done without her that day. Thank you so much, Kara, for everything you did--for the things I can put into words and the things I can't. You are unforgettable and absolutely amazing.

Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

Their representative, Wendy, was very friendly and kept us well informed. Our vehicle was in for…read morescheduled maintenance and several issues were identified and expertly repaired. It runs great.

Luis, Victor, Chuy were all amazing. The car was ready when we arrived, signed a few documents…read morethen to Finance. Shout out to Romeo. Great team at Chapman Dodge..

I walked on the lot looking at a 2017 Sierra Denali with 99k miles on it. I asked how much and the…read moresales guy said "it's uh forty" I said what, he said "trucks are expensive" talking to me like I was a kid. The truck is nice but it's eight years old and probably $10000 - $15000 too much. He didn't even act like there was room for negotiation. The salesman said that the cheapest truck they had was a 2014 F-150 for $26000. I know they do sell vehicles but I have to wonder how they stay in business when you are a small used dealer that asks new retail prices for your inventory. As of time and date the economy and new and used car market is a buyers market and I am wondering what is going on with this place. Used car lots, tire shops (llanteras) restaurants and bars are good for certain types of activity and I have to wonder. The truck is nice but you would have to be a fool to pay $12000 - $15000 over market, I don't usually take the time to comment on anything. They have nice vehicles but I don't see how they stay in business. People are tired of being exploited and expected to have a $1000 a month car note on a used vehicle. This is an eight year old truck with damage and the last thing is that they don't have any prices on their vehicles, and not even on their website. A very questionable practice.

My story began on March 27, 22 when I fell victim to an unseen scam perpetrated by Alfredo Bran…read moreIbarra, the finance manager at the dealership. I gave him three thousand dollars as a down payment, but he only recorded that I gave him five hundred. My issue is that the dealership has forced me to wait until Ibarra's case is resolved, along with the other victims. Ibarra is scheduled to go on trial in October of this year. What will happen to the victims?

sold me a car with a blown motor took my money i guess we're going to court soon don't buy Here…read morewhen I talked to mgr he blows me out the door. Waiting on the shop to get official paperwork to confirm it's junk

I purchased a vehicle from Rahimi Automotive Group a month ago and the car has already had over…read more$2000 in repairs. Dean the owner has not taken any responsibility for servicing this vehicle before selling it properly and professionally. When I received the vehicle I flew in from out of state to get it, 30 mins off the lot the check engine light went on, then the transmission fault message and once I got to Austin I had the vehicle inspected immediately by Austin Roverworks and the diagnostic report basically stated it needed at least $4000 worth of repairs to really bring it to what they sold price wise. I immediately sent the report to Mike the manager at their Sahara Pre-Owned in Phoenix and he told me he couldn't help because the 15 day warranty was not valid, they did not communicate properly during the sale and basically lied and would not help at all even though the car had only been driven 1500 miles from Phoenix to Austin and they knew my situation. Dean who owns the dealerships is a liar, his staff are liars and basically did not own up to offering any type of rebate or help with the repairs. I would highly recommend avoiding this dealership and not buying a vehicle from Rahimi or Sarah Pre-Owned at all. They posted my bank statements online, tried to make me look bad on my reviews and truly were despicable in how they treated me post sale.

bad service when you ask questions after you bought the car they just want to sell you a car they…read moredon't care to help you out they put random information in there that you don't have access to

From the owner: Michelle's Auto Sales is a pre-owned car dealership, servicing the local San luis, Yuma, and…read moreSomerton Arizona area for over twenty years. Michelle's Auto Sales LLC is family owned and operated. We are the best used car dealer in town, high quality pre-owned vehicles Honda, Nissan, Toyota, Ford, Chevrolet, and much more. Visit us in San Luis, AZ on Main Street across from the U.S. Postal Office.

The Service Department Manager JB Brown seems to genuinely care about his customers. He never fails…read moreto listen to my concerns and he always asks about my brother and how he is doing which means a lot to me.

I wish I could give zero stars. I brought my 2019 Kia Soul in for an oil change, tire alignment,…read moreand full inspection before a road trip. I was told everything looked good, my car broke down on the trip anyway. The diagnosis changed three times throughout this ordeal: first the ignition coil, then all the fuel injectors, and finally the catalytic converter and O2 sensors, while my original symptoms stayed the same the entire time. After two weeks of silence, I called myself and was told the car was ready and staff had "been trying to contact me," no missed calls, no voicemails. I was rushed through paperwork and pressured to pay over $1,600. Immediately in the parking lot, the same burning smell and shaking that I noted to the service tech were still there. Isaac, the service tech, denied smelling anything at first, then after my friend confirmed it, it was suddenly "normal after injector replacement." Also my gas tank was nearly drained on pickup, and the check engine light came on on my way home. I brought the car back the same day and asked to escalate to the manager, JB. It took two full days to hear back. The following week I called three separate times for updates -- none of those messages were ever passed on to Isaac or JB or documented at all . On top of everything, the catalytic converter order hadn't even been submitted until over a week after the issue was identified. I also requested to keep my original catalytic converter after the replacement and was denied without any prior notice of that policy. I was without my car for over a month. I have exclusively serviced my vehicle at Kia, there is no excuse for this level of disorganization and disregard.

Dealership now called Horne Nissan-Yuma…read more My 5* rating is due to our experience in the last week of the year 2022. We traveled from California to help my parents find a good/safe/reliable vehicle. We arrived late but a very kind young man came out to answer our questions without making us feel rushed because they were getting ready to close. This salespersons name is Juan Diosdado. He 100% understood what I was looking for in regards to a vehicle for my elderly parents. He right away calmed my fears and showed me what might be the best fit for everything they were requesting. The process went smoothly all the way up to the signing. I would recommend you all go in and ask for Juan Diosdado. We could not be happier with his treatment of my elderly parents. The respect and kindness he showed them is how I wish they'd be treated every day-every where. Thank you Juan for all your patience and kindness. I will continue to send people your way.

I am updating my review to 5 stars based on how this issue was ultimately handled…read more I originally brought my 2017 Nissan Titan XD in on December 2, 2025, for a recall repair that was expected to take about four hours. During that visit, a new warning appeared immediately after the recall work was completed. The truck had no prior engine warnings during my four years of ownership. The diagnostic code that surfaced was P008B-00 (Low Pressure Fuel System Pressure Too High), which appeared only after the recall service and left me without my daily driver for several days. I initially worked with a service advisor, and while the situation was frustrating at the time, the turning point came when I spoke directly with Lisa, the Service Director, on the morning of 12/12/25 when I picked up my truck. Lisa went above and beyond to ensure she exceeded my expectations. She listened carefully, understood my perspective, and treated the issue with professionalism, urgency, and genuine care. Most importantly, she owned the experience from the customer's point of view, made things more than right, and ensured my truck was fully resolved and running perfectly. Leaders like Lisa are hard to find in the automotive service industry. She set the standard for what authentic customer service and accountability should look like. With her leadership in place, I am confident customers will be taken care of the right way. Thank you, Lisa, for restoring my confidence and closing this out the right way.