Their representative, Wendy, was very friendly and kept us well informed. Our vehicle was in for scheduled maintenance and several issues were identified and expertly repaired. It runs great. read more

Luis, Victor, Chuy were all amazing. The car was ready when we arrived, signed a few documents then to Finance. Shout out to Romeo. Great team at Chapman Dodge.. read more

This experience was great, however I'm giving my review for the service manager and Wendy, my service advisor. Wendy kept me in the loop with everything going on with my truck. That being said, I am beyond leery of everything to do with Chapman due to the experiences I have had with Chapman Chevrolet. They sold me a known lemon and then flat refused to give me my money back after the truck left me stranded. The manager of the store and sales manager both told me that I should return the truck so they can resell it. Horrible. read more

Excellent service from service advisor Eros Osborn. In and out fast and kept apprised of what status was.

Advisor very knowledgeable and helpful. She was aware of vehicle history and service needs. Great service.

Our old 2003 Camry was on its last leg and we just moved here from South Carolina. We had been prolonging a car loan since forever but now faced with needing one since the Camry was pretty much a dead end. It would have costed more to fix it and then face additional problems again-- and we had already dumped 3k+ over the last year and half if vehicle repairs. On our way to the dealership the car had stalled so thankfully as we had discussed with them before they were wiling to take it as a trade in value. We already had our eyes on a truck that we test drove and finally decided to make the decision to buy as we had no other choice. We worked with one of the car salesman (I'll update here when I find it again) and the rest of the team was great! They were able to get us out the door with a lower APR than our bank and the process was fairly easy. Would recommend Chapman as they were more than friendly and accommodating for us as a military family who had just relocated here. read more

Derrick & Alex were exceptional in the process. Stopped in on Thursday night . Looked at some vehicles. Ran across a Jeep that had everything I wanted. Came back the next day. Because I never buy big purchases without sleeping on them. That day was real well. I got additional discounts and settled on a Grand Cherokee Limited. Price was good.the service was excellent. Derrick and Alex were fast efficient and open honest. I highly recommend this dealership and especially Alex Osuna & Mr. Derrick!! read more

The engine light went on! And since I needed an oil change, I took my 2015 Dodge Dart in. It has 169,416 miles. So I had them diagnose what was wrong. $195.00. They called later that day and said it was my oil pressure sensor, $514.31 (52.65 in additional fees). I went on YouTube and it takes about 1-1.5 hrs. The part is 50-75 bucks. I said no. They said my lower radiator hose is leaking. I asked if my car needed any coolant. They said no. I had them do a coolant flush at 163,321 mi. Just over 3 years ago. I haven't added a drop of coolant since. Hmmm. Cost to replace hose; $495.97 + tax + additional stuff. And, the coolant flush they also recommend is; $204.13. Now, since my last flush, no not that kind! It has been only 6,095 mi. Hmmmm! Welcome to Trump's America! This is affordability? read more

Chapman Dodge Chrysler Jeep Ram - How customers are treated! - Car Dealers Near Me - Yuma, Arizona

I had a great experience working with Alex Osuna as my car consultant. He made the entire process smooth, transparent, and stress-free. I went in with my Jeep Renegade and ended up trading it in for a Jeep Compass, and Alex took the time to explain all my options without any pressure. He was knowledgeable, patient, and truly listened to what I was looking for. If you're looking for someone trustworthy who genuinely wants to help you find the right vehicle, I highly recommend Alex Osuna. read more

Chapman Dodge Chrysler Jeep Ram - Car Dealers Near Me - Yuma, Arizona

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I wanted to share my purchasing experience from Chappman and how far it was from a normal transaction that has removed any of the joy from purchasing this vehicle. I don't believe this is the standard of business that they strive for, however they have yet to demonstrate otherwise. Seeing the overwhelming positive amount of new car purchase reviews, I wanted potential buyers to be aware of my situation and how customers purchasing cheaper, used vehicles are treated by Chapman CDJR Yuma. I traveled from Southern California to view this vehicle, upon arrival I was greeted by Humberto who quickly told me that the vehicle was inoperable. While this was concerning I asked to see the vehicle as it was I drove 170 miles to complete this purchase. We saw the vehicle out behind the dealership with no battery or alternator, so we could simply just look at the exterior/ interior at this time. Humberto became very aggressive after I stated I did not want to purchase a vehicle that I couldn't test drive, and after about 30 minutes of this he gave me an ultimatum I did not ask for. A. Sign the purchase order for the vehicle, which he promised he would not submit until I test drove the vehicle and agreed to purchase that weekend. B. Give him a 1000$ deposit to hold the vehicle C. Return in 2 days to test drive and purchase, with the potential for another customer to purchase before then. I returned on 2 days later to complete the purchase, this time without my family as Humberto had offended them so greatly with his actions on the prior visit. When I arrived I was surprised to see that the vehicle was again in the shop for a repair, so I again waited about 2 hours for this repair to be completed. Following the repair he asked Albert to accompany me on the test drive, specifically instructing Albert to NOT take the test drive to the interstate. We agreed and test drove the vehicle a couple miles, for about 10 minutes. When I returned we completed the financing and purchase paperwork, and I began my journey back to Southern California. About 2 hours into my drive home rolled down my windows when I discovered a mortifying noise coming from the vehicle. At this point I immediately contacted Humberto and Albert about this issue, along with a video of the noise. At this time we had discussed some options for diagnosis locally here in Southern California, however Humberto insisted on me returning the vehicle to Yuma. The next morning despite the noise and my reluctance I had expressed several times, I drove the Compass back to Yuma. At this time I again needed a second driver to complete the return trip as Humberto did not offer any sort of loaner vehicle or assistance at any point in time. At the time I was promised a quick repair, likely the belt or air conditioning according to Humberto, potentially related to the 2 recent repairs previously completed on the vehicle. For the next 29 days my only vehicle was in the hands of Chappman for a level of repair I didn't even realize was acceptable for a customer. The transmission in my vehicle was replaced with a USED HIGHER MILES transmission than what was originally in the vehicle to my surprise. When these concerns were brought up to Humberto he was adamant that I should be pleased with my "new" he repeatedly stated transmission. After paying hundreds in fines due to my inability to register the vehicle during the month of repair, I continue to face drivability issues directly related to their lack of diligence in the repair. Please see the included pictures by of the loose transmission bolt, missing transmission bolt, CV axle leaking following their repair and a shop rag stuck between the engine and transmission???? I am honestly at a loss of words for how this transaction and repair was handled by Chapman automotive group. I do not believe this is up to their standard of repair, but this is what has been demonstrated to me during this month long transition. Looking at the positive new car reviews this is perhaps how their used automotive customers are treated. read more

Nicest people, They were helpful and supportive. They don't push me to buy what I dont need or want. They cater to your needs.

I didn't know when you call the Yuma service department, if it's busy, your call will be routed through Phoenix. So be sure the person you're connected with, when getting service completed, is actually in Yuma. read more

My service advisor Wendy is the best she always keeps me updated on what is going on with my car problems. She always goes above and beyond to ensure that I am satisfied and has super great customer service skills. This is the reason I alerted feel comfortable with knowing she is taking care of all my concerns. read more

Laura and Yaty were exceedingly friendly and professional. They got me in at an appointment time of my choosing and completed the work professionally. They have one of the best customer waiting areas that I've been in. read more

When I made our appointment for an oil change for our Jeep, I was told it would be about an hour. We arrived on time, and was directed to the waiting area. Waiting for 2 hours before they came out and told us our car was next in line, and then told it would be another hour. The entire time we were there was just under 3 hours, and when I got in my car my handle and steering wheel was covered in grease phand prints, grrrrr I would have never came here knowing I would be wasting the majority of my day. Why do they stack appointments and make you wait- ridiculous. I will not come back- ever.... read more

I made a trip down to Chapman Dodge Service Dept to have a set of running boards put on my 2026 Ram 1500 Warlock. I bought the truck there (ask for Noah if you want a great purchasing experience) as well as the running boards from the Parts Dept. My Service Writer was Shellie. She was very knowledgeable and professional. She set my appointment up and once there, kept me informed of the progress. It's always nice to be treated as if your business is genuinely appreciated. I highly recommend Chapman Dodge for all of your vehicle needs. Yes, I'm sure there are cheaper places, but quality of service does carry a value. I will definitely be back for all my service needs. read more

Chapman Dodge Chrysler Jeep Ram - Car Dealers Near Me - Yuma, Arizona

Job well done to Eric in service department and the mechanic that performed the 60,000 mile work on my Jeep. My husband and I purchased our Jeep Cherokee Trail Hawk from Chapman Jeep in 22. My husband took care of the car, making appointments for service when needed. I drove it Sadly my husband died in Dec of 24. Not only did I lose the love of my life, I now have to do everything myself. Eric was wonderful to work with. He always worked with my husband. He was respectful and kind. He walked me through what needed to be done and then texted me before work was performed to let me know what it was going to cost. When I picked up my car, he went through what was done. Thank you Chapman Jeep for hiring people that still believe in customer service. read more

Working with Yarida was great. She greats you with a smile and pays very close attention to detail. She offered some other services that my truck needed with no pressure. They even washed my truck after my oil change. It came out looking brand new. I also had an opportunity to talk to Ken the service manager, and he is great at his job as well. read more

We were there to buy the car not put a deposit as agreed by both the salesmanager and salesman. Why would I put a deposit on a car I was there to buy? I would have given my down payment when I was signing but that was never the issue. You didn't want to replace the tires. Quit trying to make up a story to fit your narrative. What you did was shady and I didnt fall for it so you wanted to sell the car to another unsuspecting customer. All good I went an bought a brand new Hellcat so believe when I say I was going to buy both cars from you. I took my business elsewhere! read more

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Staff is excellent went above and beyond and answered all questions that I had to ask and told them not to wash my car and they did not.

Miguel Martinez did an excellent job with checking me in for my service appointment, kept me up to date on the progress.

Went in for oil change and a new battery. Dealt with service advisor Erick, who was very friendly, helpful and knowledgeable. Always happy with the service at Chapman. read more

Great fast service. Everyone I had contact with was very professional and clearly knew their job. The service agent did everything quickly to get my truck in, fixed and back on the road. So glad I have RAM, and deal with Chapman Dodge. read more

I had a great experience with service advisor, Yadira. She explained other services that were due in addition to the oil change. She was very thorough and did not pressure me to have additional services. She was friendly and kept me informed during the service. read more

Checked in was fast, advised what the recall would do and was advised at the end what was completed

Very nice Service advisor! I was able to get in even without an appointment! Very thoroughly explained my options for the service!

The team at Chapman are always friendly and helpful. Any car I ever have I will take to Chapman.

Great customer service, recommendation though expensive were explain in detail and timely. I avoid the desaturates local dealership and drive the extra hour to get Chapman's consent good service. read more

Good experience; Eros Osborn, the professional service advisor, did an exceptional job getting my Jeep in and out of service within a 24 hour period. I was comfortable with service upgrades or suggestions that I had not anticipated but understood needed addressing. This next part is somewhat petty: I would have given a 5 star rating but after spending about $1600 my Jeep did not even get a trip through the wash rack. C'mon now! read more

I made a deal with Salesperson Dario and his manager to purchase a new 2025 Jeep Sahara. The price was $46,000. I bring in $40,000 cash, and they give me $6,000 in trade for my 2020 Jeep Wrangler. We shook hands on the deal, and everyone was happy. When I went to sign the papers, the numbers showed us bringing in an additional $6,000. I decided not to move forward. The manager came in and said they cannot afford to lose $6,000 on the deal. I asked them why they wasted my whole afternoon. I reached out to the salesperson to find out what went wrong, but received no return call. Did they try to game me? Also, the service department has abysmal communication. Looks like I dodged a bullet. read more

Eros great customer service!!!!! highly recommended place with great service! amazing coffee

Staff was very professional and courteous. Transparent on all aspects of the purchase process

Excelente servicio por parte del personal en el área de servicios , gracias a Erick Cervantes por su amabilidad y ayudarme en todo el proceso tanto de recolección de mi vehículo que lo había dejado en casa ajena debido a fallas, así como en todo el proceso de reparación del vehículo. Gracias read more

Tomas de la torre was awesome with keeping me updated with my truck, customer service was excellent

Great service! Quick and painless. Got a complimentary carwash too! Super friendly and waiting area is nice and clean with free coffee!

They were kind, not pushy, very helpful. If I was going to buy another car or truck, I would definitely return. Very nice t work with.

Read Our Story Before Shopping Here!!! Definitely do not recommend auto sale shopping with this company. After making a deal on a vehicle through this company. We were told the vehicle in question would be ours. A lovely truck. One of a kind really. We were in the process of filling out paperwork with them, having them send the information to us. Being out of state, we thought they would be more accommodating and trust worthy since they seemed like a reputable dealership from the outside perspective. We were wrong. While we were working with them to fill out the paperwork.... ( mind you, they drug their feet for an entire week ) they sold the truck. While selling the truck, they put us on a hold under the assumption that they would be calling back to send the rest of the paperwork. They informed us only after we had given them all of our personal information. And then, when talking to the manager about why they have done this. The manager says this happens all the time. All the time? Why shop here then? Why not go somewhere more reliable and trustworthy? Also, multiple times we have asked to make a down payment, but they "wanted the paperwork first". If I could rate lower than a 1 star I would. I recommend to anyone thinking about this place, to be cautious, they will gaslight you into trusting them. Who knows what else they would do? Edit: After seeing some other reviews from the unfortunate others, it seems like this isn't their first time being shady. Keep in mind. read more

Chapman Dodge is awesome. My service advisor, Wendy, went above and beyond my expectations! While I was walking around the outside I met P.J. (salesperson). He is a great guy. Made me feel very welcome.​ Linda read more

Huge personal thank you to Christian and Heinz for helping me out and addressing the problems with my ProMaster van. The engine noises were taken care of on the first visit. The rattling of the sliding door was thought to be the middle hinge and was replaced; however, after leaving the dealership, the rattling continued. I returned for a second look and took Heinz on a ride-along so he could isolate the sound. Thankfully, he discovered when he pushed out on the door, the noise terminated. After arriving back at the dealership, he showed me how the door moved in and out when open. All it needed was a mere adjustment on the bottom roller. One more appointment and less than an hour later, problem solved! Both gentlemen were attentive and supportive of my continuous calls and visits and always retained professionalism. Thanks again guys for your patience and making the experience a pleasant one! read more

The staff gave me a really good quality service. I had a scheduled appointment at 7am, and by the time I showed (a few min after that time) there was a line of 4 cars ahead of me, so I was stressed thinking this oil change was going to take all day; however, I realized they really respect appointment's time, unlike other places. Also, they walk you through your car and inspect it inside out so if it's needing other things like tire rotation, etc, they will advise you and add it to the service, which is pretty useful because other places (like Walmart requires a second appointment to do so). They have a nice waiting area with lattes and great resting chairs and sofas :). What else can I say? There's many perks that I got at Chapman Dodge Chrysler-Yuma that made it by far THE BEST dealership ever! read more