I have never walked out of a restaurant in my life, but after waiting about a hour and a half with no food, we had no choice. The grand-kids were getting hungry and so out the door we went. Complaining didn't seem to help. We offered to pay for the drinks, chips, etc. but they were nice enough not to take us up on the offer. The atmosphere and people were nice .... Too bad this new restaurant fell short today.....we won't return. read more

Terrible service. Our waiter got our order wrong, then tried to push the food off on us, and then proceeded to be rude when the correct order finally came out. The manager made up for the situation and changed our waiter. The manager's customer service saved the meal from being absolutely terrible. The food was OK. But you might as well have gone to Guadalajara and had the same meal, better quality, with better service, for half the price. Next time, we'll just go to Guad. No restaurant has ever been able to survive in this building, Azteca is no exception. I give them three months. read more

Not too good for a first time experience. I was expecting the servers to be more up beat on there guest when the restaurant has no more then 2 party's in it -3 in each group. It was tasty food but the serves sucked. Need to step up you're game if you think you can last past outback. Good luck in the near futures. read more

i've been coming here for years now and the food is pretty decent. the customer service is always nice and the employees are really friendly! although, recently their sauces have had less flavor and have been less enjoyable. overall, it's a good restaurant but they could improve in a few things. read more

Meh, not my favorite. I'd say it's okay. Service was not the best. Maybe you'll have a better experience. We just got tacos and they came cold. Sent them back, which I don't really like to do. read more

I grew up going to one at a different location, but after 10+ years of being away, it was just as delicious as I remember. I highly recommend the tableside guacamole and making sure you get their special "white sauce" with your chips and salsa. This place is jammin'. read more

Maybe there just off to a really bad start but It was awful service .. So unorganized .. So unprofessional ...and the most important part the food.. not good! That building is just Jinxed ... They need to get it together quick or the fate of this restaurant will be like the others before. Hate writing a bad review but there are way better Mexican restaurants in this town . I will not be going back to Plaza Azteca . read more

Had a really rough experience there today. Got some takeout nachos: my usual order with no meat. I've ordered this a million times, so imagine my surprise when I get home and there are raw mushrooms, sweet potatoes, squash, and zucchini on my nachos! FYI, raw root vegetables are not yummy. I am with the rest of the reviews that the service is just not there. read more

I ate here recently and overall had a good experience. I ordered the Tacos Al Pastor, since that's the best Mexican dish ever... It was different here than I've experienced elsewhere, but still good. The atmosphere is nice, feels like a chain store... which it is, but warm and inviting. The service was quick and friendly. The only thing that was a bit of a downside was that it was kind of pricey for what we got. I liked the experience here, but I'd probably end up choosing more of a mom n' pop type of Mexican restaurant next time around. Just a preference of mine though - overall this was very good! read more

We waited for a table for about 10 mins and we are so thankful that we did because we saw a roach crawl across the floor into the cooking area. So we left and will not be back. The lights were all on so it's surprising that a roach would even be "out" and where there's one there's a LOT more!! read more

Great service. Food was excellent, nice portion sizes ok lunch menu. Table side Guacamole was excellent.Clean and great atmosphere. First Time visit. Will definitely return. read more

I have heard about this place from friends, so it was highly recommended. Me and my wife stopped in on a Sunday for a late lunch and it was really good. Their chips were hot and the salsa was just right, not too spicy. The table side guacamole was awesome and our chickens salads were flavorful. I would recommend this restaurant to family and friends since our experience was a good one. read more

We went on a Friday around 6pm. We were seated quickly and the atmosphere seemed very friendly and clean. That is about it!!! We waited for over 10mins and were never greeted by a waitress or waiter. Not even a drink order! The table next to us was receiving their food and two of the orders were incorrect. As we looked around there was a waitress just standing there on her phone with not attention to the restaurant or customers. NOT a great first impression. We left read more

Plaza Azteca is the worst restaurant I have been to in many years. I travel for work and eat out at least 5 times a week - my standards in general are pretty low, I never complain or send food back. This place was horrific - a real train wreck. I would never go back and predict this joint is going to end up like the long list of dead ventures before them at this location. First - let's start with the service. Neither the hostess or waitress smiled. We were greeted with "what do you want to drink? " When asking about soft drink choices for my son - the answer was "Coke products". I eyed up the "table side guac" - but something was a turnoff wiith the beat up cart and tip jar scotched taped to the serving table. My tacos and quesadilla looked like a 3 year old plated them. They were disgusting - Taco Bell makes better food. My 7 year old son ordered a hamburger and fries - he commented "they taste like Mexican food". When I took a bite I was horrified - the burger could not possibly have been from a cow. It tasted like frozen, squashed mystery meat not fully cooked with bleach mixed in there - so did the french fries. I would not let my son finish the meal. 3 hours later we both still have the taste in our mouth and stomach aches. Again - I am not picky and have never felt the need to write a review - but felt people should know stay far away from this place. read more

the service was slow the waiter even slower i ordered cheese and onion enchiladas with rice and the rice was fine but the red was disgusting and the enchiladas had uncooked onions and a cheese sauce Most restaurants have this item on their menu but I guess I could see why they don't because they don't know how to make a good one ughhh read more

The first time I went to Plaza Azteca I loved it! Mostly becuase of the table side guacamole. So for my birthday, I wanted to go there. It went from being my new favorite restaurant to I will never go there again! First, the guacamole wasn't table side this time, disappointment right away, no real explanation, just "we dont have the cart"...? Then, since the guacamole I got was bland, I asked for lime slices. The waitress brought me slices from the bar! Gross! Then I asked about sharing the "feast for all" dish, and she said it was small, not so! It's huge! So I ordered the California fish tacos and my husband got the "feast for all". The fish tacos are described in the menu as coming in flour tortillas, well they were made wrong and came in corn tortillas. The corn tortillas were really gross. I told the waitress and she got the manager who just said "ok" and walked away with no other explanation or plan as to what he was going to do. I expected them to be remade, so I told him I had already put the rest of my non-table side guacamole in my tacos so when they brought the remade tacos, please bring some more guacamole from the kitchen. He came back with two flour tortillas that had dried hard edges, and some guacamole in a little dish. Shock! He wanted me to fix them myself. The waitress came and asked if everything was ok, and I said not really and she saw the tortillas and said she would talk to the owner. Never heard anything after that. The "feast for all" my husband got was gross. The kids pizza was so cheap and undercooked and my sons stomach started hurting right away. Then, since it was my birthday, my husband let the waitress know and asked if they do anything, she said they could sing me happy birthday but that was it. So no free scoop of ice cream or anything. So my husband requested a slice of cake. They came with the slice, sang, then the icing on my cake so to speak, was one of the waiters pretended to try to feed me some whip cream, when I reluctantly went for it, he smudged a bunch of cream on my nose. Sure, if I was a drunk chick, or a 6 year old girl that could've been funny, but after everything that happened, I kinda wondered if they did it becuase they thought I was a pain. The service was slow, and I had to ask the manager two times just to get our plates out of our faces after we had finished 10 minutes ago. We couldn't get out of there fast enough. Everything we ordered was horrible and the service was almost as bad. I know that out of 500 meals a night there has got to be a few that go wrong, but management and my server could've done a lot more to make it better. I was very disappointed. read more