Straightline Automotive personnel are courteous and professional. I received a quote for tires I…read morewanted at a good price and needed some suspension work that I felt was reasonably priced, comparing it to another quote I had from a place I have used for years. Although they did not have my car ready when they said they would due to factors beyond their control, it was not a problem for me since I am retired. My final bill was exactly what I was quoted and when I called the next day with a question the gentleman I spoke to on the phone answered my questions with assurance and knowledge.

great. straight forward pricing for tpms sensor replacement. i'll be back for other services.read more

110% satisfied with my experience with HIS Automotive Repair! They were friendly, fast, and went…read moreabove and beyond for me! I had some lights come on in my car and took it to Firestone to get a diagnostics on it but the soonest appointment they had was in 6 days from that date. I then did a quick search for other repair shops in the area and gave HIS a call. They were able to take me that day and fixed it the next business day. Everyone I spoke with was super friendly and helpful. They quickly diagnosed and fixed the problem and kept me up to date on the process. When I picked up my car today and took a look at the receipt they had not only fixed my original problem, they had also gone out of their way to fix a rattling sound my car was making. As someone who just moved to the area and doesn't know much about cars, I sure felt taken care of and will go back for any other service I may need on my car! Highly recommend to anyone looking for a local car repair shop! Thank you!

New to town and looking for an honest fair repair shop ?? Stop looking ! HIS is an outstanding…read morefamily shop , honest fair pricing and communication. Happy we found our "car" guy in our new town . Might be a couple days before they get you in , but for good reason.

I was in a hurry so pulled in Valvoline for an oil change on my truck. Paid $157 for just an oil…read morechange. Looked up what I paid the last time when it was changed at McLarty.... $86. I understand you pay a little more for not having to sit and wait but $70 more?

Irresponsible people they tell you that they have the parts but when you are inside they tell you…read moreno and you have to wait 2 more hours, something easy they make it difficult, perfect place to waste time

I took my F150 4x4 to this tire center and spent 11 hundred dollars on tired and I needed ans…read morealignment but this shop has the most incompetent technicians I've seen in 40 years and the technician who was supposed to do the alignment was to lazy and to weak to brake the nuts loose on the tie rod end then he lied about them being rounded and he flat out was to lazy to put penatrating oil or use a cheater bar to brake loose two nuts.. if you take your vehicle to this shop one should double check to sure your not being lied to like I was and I DON'T RECOMMEND THIS SHOP TO ANYONE BECAUSE A LIER DOESN'T BELONG WORKING ON ANYONES TRUCK BECAUSE LIES TURN INTO A LOT OF MONEY. GO SOMEWHERE THAT HAS A STAFF THAT KNOWS WHAT THEY'RE DOING.

If I could give us location zero stars I would. And this review was based on a couple of visits,…read morewhich I know you are reading this and wondering why would I subject myself to multiple visits to a busted firestone location, but my lady and I used them for some previous repairs and had to keep going back to try and get them to actually fix the issues they were paid to do. They have worked on three different cars in our family and they have jacked up two of them in the process. I took the Mustang in to get the heat fixed because only the air conditioning was working, and when we got it back the air-conditioning worked but the heat didn't. I took it back a month later to have the heat fixed, and what do you know, when we picked it up the heat worked, and now the air conditioning doesn't. On top of that, they were supposed to fix an oil leak on an older model Honda Accord, which still leaks oil about as fast as it did when we first took it to them. And lastly, even the oil changes that we've had completed at this location were not entered into firestones system. So subsequently when we visited other locations to have work done, they were unable to pull up any of the work from this location. From personal experience with this location, ownership is clearly running it on a shoestring budget, because staffing is always changing with very few consistent employees from visit to visit. In general, I typically try to avoid these locations specifically for that reason. But here in Northwest Arkansas, you don't have many options. However, I would STRONGLY encourage you to find another option because this location will likely end up costing you more money and more problems.

went for a full oil change. I went down there and after my $25 discount it was $72.18. They didn't…read moretop my fluids off. (I've always had that at any other place I've been and it was on my receipt that it was completed!) I checked the fluids when I got home bc the light for my windshield fluid was on and I figured it might just need reset. Nope! completely empty. There was other stuff on the receipt that was also not done. When they were done, I asked how to reset my oil light to make sure I was doing it right. The kid looked at me and said "I don't know we could google it together" ummm what?! I've tried calling an no answer. I will NEVER be back! to charge that much and not do anything.

If you value your vehicle DO NOT bring it here. I was there on January 23, 2025. Went in for an oil…read morechange. The tech said I also needed a coolant flush and new windshield wipers. They completed the work and charged me $324.83. A couple days later I noticed my heater was blowing only cold air. Come to find out the reason was all the coolant had leaked out of my car! I had been driving it for two days with no coolant! Thankfully it was extremely cold during that time and the engine didn't blow up in my car! I bought coolant to fill it up and could see where it was pouring out from a connecting hose. I went back to Take 5 and told them about the problem. They repaired it and I was offered a full refund to make it right. After two weeks my money was never refunded to my card. I called the office number and was told they would mail me a check for the full amount. The next day the shop manager called me and told me instead of them sending me a check he would refund the amount back to my card. Now a month later nothing has been refunded and no check was mailed! They are nothing but a bunch of scammers! Again if you value your vehicle DO NOT BRING IT TO TAKE 5!

Continues to disappoint, scheduled to have a flat tire repaired, even with the appointment waited…read morean hour before they even touched it, didn't put my wheel covers on properly and lost one, of course custom wheel covers, hard to recommend

Beware! I spent over $2,500 on a new radiator, hoses, and water pump at Big O's…read more One year and TWO months later....the water pump failed. When I called to find out if it was covered under warranty, I was left on hold for 25 minutes, only to have to call back later in the day. When I finally got in touch with someone, I was told that the warranty expired after one year...no exceptions. Save yourself time, money, and the hassle...avoid Big O's. They don't see customers...they see dollar signs.

James really swell fella. Called to help with car warranty. Honest smiles when dealing with…read moreuneducated customer and patiently explained. Also knowedgable.

I was told I had to bring my vehicle here for warranty work from Preformace Auto. So I did so. They…read moredon't call you to let you know anything about your vehicle. Wes was an asshole to me for asking questions about my vehicle. I get my car back 3 days later . I'm driving back home they failed to put all of my bolts back on my metal skid plate 4 bolts missing there are 6 altogether . So it's flapping and dangling . After leaving there shop I had to pull over on the highway just to turn back around and drive back to Christian Brothers. My skid plate could have caught on something and ripped the plastic off on the bottom of my vehicle or could have lodged up underneath potentially damaging expensive components like the oil pan, transmission, transmission pan. They had to go and look around to try and find MY SKID PLATE BOLTS! Incompetence...