We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

This weekend we decided it was time to splurge on ourselves for a change and purchase a hot tub to…read moreenjoy during the cooler season. After doing some research and visiting several stores, we ended the day at Sunset spas. We met with Mitch and immediately felt at ease and not pressured to take advantage of their Black Friday sales. It was at that point we knew we found the right place. The process was easy and seamless! We can't wait for delivery of our new spa and look forward to enjoying it for many years to come.

I've ordered from this company many times without any issues, but this recent experience has been…read moredisappointing. I ordered a brush that never arrived. Somehow it was shipped to the wrong address, and instead of helping to resolve the problem, the company is putting the blame on me and refusing to make it right. Very frustrating considering my previous positive history with them.

I've purchased numerous items at this store during the last nine months. It's a convenient store if…read moreyou need something and don't want to shop for price. Overall, prices are high. The girls that work there are quite friendly and pleasant, but they lack any sort of pool and accessory knowledge in my experience. Made what will be my last visit today. The manager was anything but helpful. He seemed completely indifferent to helping me resolve an issue with a defective Swimways product that Leslies has for sale. Definitely not a way to earn and keep my business.

Overall we had a great experience with Presidential Pools. The communication was generally very…read moregood and timely. I didn't give them a 5 because of a few issues. the first issue was that we only received the rendering for review and when they said the permit was approved. we thought it would be the same as the rendering. The pool equipment on the permit was not where we had discussed putting it and the location o the fence was totally different from what was approved on the permit vs the rendering. This all could have been avoided if they had provided the drawings to us and had us approve them. We had to request the drawings multiple times and were not given them until after the permit was approved and no changes could be made. Also, the Baja shelf ended up being 18" deep. There are not any lounge chairs that are made to use in 18" of water. The standard is 12" so I don't know why that wasn't explained to us. We did feel that the subcontractors were very professional and worked hard to make sure everything was level and done correctly.

Jordan did an amazing job as our project manager! Jordan was easy and fun to work with and was a…read moregood communicator throughout the process!! We're very happy with how the pool turned out!!!

We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

We had a fantastic experience with Dolphin Pools from start to finish. Chris Manno in sales was…read moreawesome to work with. He took the time to understand what we wanted, guided us in the right direction, and helped us build our dream pool while making sure we spent our money wisely. Nick Manno was outstanding on-site, making sure everything ran smoothly throughout the construction process. It was clear that he genuinely cared about the quality of the project and keeping things on track. Jake Wozniak was always just a phone call away whenever we had questions. No matter what came up, he was responsive, knowledgeable, and willing to help us understand the process. The entire Dolphin Pools team made what could have been a stressful project an enjoyable experience. They truly care about their customers and take pride in their work. Dolphin Pools is the only pool builder I will ever use, and I highly recommend them to anyone looking to build a pool.

My new swim spa was delivered on Monday and is now filled, warm and running. It took 8 weeks to…read morebuild but was here in the promised time. The crane over my house was scary but the guys knew what they were doing and got it in place quickly and without incident. It is a beautiful addition to my yard, the kids love it and I am looking forward to getting in shape. The best thing about the whole process was the people there. They were very patient with my many visits and long shopping process. I actually started looking about six months before I purchased my swim spa. They took lots of time with me and answered all of my questions it was nice that they weren't pushy and impatient with me. Overall positive experience and I would recommend talking to them before buying a tub.

Since I wrote my last review, I found Nathan at SPA Hot Tubs. He came out today and fixed my spa…read morefor a very reasonable price. Other spa repair companies weren't familiar with Ateta Spa, but Nathan knows Atera Spas and I'm glad he is available for any issues I may have in the future.

If you are looking for hot tub dont waste your time going here! The man was rude. I asked him 4…read moretimes what temperature does the hot tub gets in the summer without it turned on. He first told me it gets up to 104 turned on. I said what temp does it get with it turned off he said he didn't know. I said can you give me a range and he said no he didn't know. That's bs how do you work at a place that sells hot tubs in Arizona and not know the range it can get up to? Learn better customer service I will take my money to a place that will want to answer my questions! After the 4th attempt me telling him my sister thinks the hot tub will get to hot in the summer is when he told me I could add a cooling system but I was already over his rude behavior. If someone is spending over 10k answer their questions!

Great Spa store has excellent products, easy financing and installation services. They also carry…read moreall the maintenance products and accessories you'll ever need!