I could not speak higher about the customer service with the Plugs staff! Extremely knowledgeable, professional and honest! I was able to get my washer and dryer in a great time frame and ones that fit in my tiny laundry closet! Support this local business you won't be sorry! read more

We absolutely love Plugs Appliances. We recently purchased several appliances from Plugs in Mt Pleasant. The service was impeccable, and the 2 men, Antoine and Sinclair, who delivered our appliances were exceptional. Great customer service, extremely friendly, and very knowledgeable! A special thank you to Greg and Amber in the store for their guidance and knowledge which helped me with my purchases. Thank you all. read more

It's a very relaxed atmosphere at the Plugs in Mt. Pleasant. Eric J. helped me find a washer, while being respectful of my budget. He then arranged for a Saturday delivery so that I didn't have to take time off from work. The delivery men, Eric S and Antwan, were efficient, friendly and professional. I plan to shop here for all future appliances. read more

From product knowledge to shopping advice to delivery/installation to customer satisfaction --- NOBODY beats PLUGS! We recently purchased a washer and dryer and subsequently encountered an ongoing problem with the dryer (brand name is unimportant). Lee, our sales rep, was 100% committed to making things right and ensuring we were satisfied with the product. From helping arrange service appointments to following up with the manufacturer for a replacement unit, he was the very best. Everyone at PLUGS with whom we dealt was professional and caring, but most of all, they wanted to make sure the customer was happy. No need to shop around, PLUGS is the best read more

Brad Whitney is the man; he has been helping me for years!!! He is quick and punctual and always hooks me up

After looking for appliances at the box stores and another local company, we decided to buy all of our kitchen appliances from Plugs. Tony, our salesperson was very knowledgeable and took a great interest in helping us choose the best appliances. Plugs will match prices, but unlike the big box stores, they provide excellent customer service and have gone above and beyond. We just replaced a refrigerator and again the service was impeccable. Tony provided his expertise, our new fridge was delivered quickly, and without a doubt the delivery personnel were fabulous! I can honestly say I have never had delivery people take such care in removing my old unit and bringing a new unit into our home. They took such pride in their work and I greatly appreciated all of their efforts. I will or consider going to any other retailer for my future appliance needs, Plugs is the best! read more

I am changing my review. Mr. Whitten Meares, owner of Plugs appliances, personally contacted me last night regarding my experience. He and his team immediately jumped into action and rectified the issue. My new upgraded fridge will be delivered( at no additional expense to me) by 2pm tomorrow. I am so grateful!! I truly appreciate his time and attention!!! read more

Fabulous customer service today. We initially refused delivery on a damaged appliance. The warehouse team made sure we had our new pristine refrigerator by the end of the day. read more

I purchased a large under-counter ice maker, with delivery and installation, from Plugs Appliances, selecting them specifically because of good reviews in this forum (and bad reviews of a few competitors.) I clearly made the correct choice. Although my installer was a great guy, my ice machine was installed improperly and did not function from the get go. Initially it appeared Plugs would be unable to rectify the situation in a timeframe that suited my schedule, so I hired my own contractor to correct the install - and the machine worked like a charm. I called the good folks at Plugs and explained that I hadn't really received a $140 installation - and without hesitation, they agreed! They apologized, fully refunded my $140, and even offered to pay my contractor's fee in addition to that amount! This is how a company wins customers for life. Their incredible display of integrity and customer service guarantees that I will return for all my appliance needs. Thank you, Plugs, for affirming that SOMEBODY out there knows how to treat customers! read more

A few issues with the instillation of my stove and dishwasher but plugs made everything right and in the end even paid me back for the installation. Great customer service. read more

I've got nothing but good things to say about Plugs. Usually, at appliance stores the sales person is the nicest person you talk to and Scott was great. But the people you don't know about until after the sale were even better. Kate the manager who arranged the shipping to me was even better. I live on Dewees Island, north of the Isle of Palms. Deliveries aren't hard, but they aren't standard. The delivery people have to pay attention to what I tell them. And they did. Kate was great. The guys on the truck were also friendly and helpful. They called me in advance to tell me when to expect them. Wahoo! Thanks Plugs. We're glad you're in Mt. Pleasant. read more

It is so refreshing to receive excellent customer service from Tony Mullen at Plugs appliances. We shopped for our new appliances for 6 months before deciding to allow Tony to service us with all new appliances in our completely renovated home. In today's world the hustle and bustle of schedules and busyness and so many retailers going to automated systems just adds stress to my life. Thank you Tony for a great stress free experience. read more

We are brand new to the area and were looking for a good local appliance store. Yelp helped us find Plugs and we had a really good experience. Our salesperson was helpful and efficient and the delivery went smoothly. We bought a dryer on Saturday afternoon and it was delivered and installed Monday morning. We would buy from them again and wouldn't hesitate to recommend them to others. read more

Wow!! What a great shopping experience! Prices were shown!! No backroom markups!Mature, seasoned salespeople were knowledgeable and couldn't have been nicer. Large store and lots of appliances well displayed. Great prices and huge inventory. Very professional. We will recommend and go back. Best appliance store in Mount Pleasant, hands down. read more

I purchased a refrigerator from Plugs less than a year ago and unfortunately I had a part go bad. I called the manufacturer and had an approved repair mechanic come out to fix it to no avail. Although Plugs is not responsible for repairs, etc, I told them the nightmare I was experiencing with the manufacturer (many month ordeal and over Thanksgiving) and they were kind enough to rush me a brand new refrigerator and recoup me some money from my food spoilage loss. I feel Gene, Loren and team went above and beyond to take care of their customer and make things right in an unfortunate situation that they had no control over. Thank you very much for helping me! I really appreciate it. Jessica Clouse read more

We had an unfortunate experience with Plugs on Sam Rittenburg in August. We were personally contacted by the owner, Whitten Meares, and he has done a nice job of solving our problem and helping us receive the appliances we want. Thank you, Whitten........very much appreciated. read more

We recently purchased a kitchen range and a refrigerator/freezer from Plugs Appliances. We highly recommend this business for shopping locally. They sell all brands of appliances. Their delivery service was as good as it gets. Very knowledgeable about the products, removing our existing appliances, and installing the new ones. read more

After owning a Maytag washer and dryer for 20 years it was time for an update. We purchased a Maytag top loader from Plugs. After using the washer we found that it was not what we expected from Maytag. After talking with Maytag Corp and not getting anywhere we turned to Scott Thomas and Plugs. They went above and beyond to make this customer happy no matter what. We cannot say enough about the service and care you get from Plugs. We returned the units and Plugs replaced them without any hassle. We are now satisfied with the new units, which by the way are Maytags. I would recommend Plugs and will shop there in the future. Thanks Scott and Plugs. read more

Our recent experience at plugs in Mt Pleasant was very positive. My wife and I bought an LG French door w/door in a door refrigerator. Plugs Sales Consultant Scott Thomas was friendly, courteous and knowledgeable without being pushy. Plugs charges $29.00 for delivery which includes removal of an old unit or in our case moving it to the garage. Delivery happened within a few days, not always the case with other appliances stores in the area we have dealt with. The delivery crew did a great job bringing in the new refrigerator connecting the water, leveling the unit and explaining the features and controls to my wife. they took away all the packing materials and moved our old fridge down to the garage without damaging any walls or floors. Unfortunately there was an issue with this refrigerator, there was water coming from one of the doors and it puddled on top of the freezer door. LG has a neat feature whereby a technician can access diagnostic codes over the phone. We were unable to resolve the problem using this process. When I reported this to Scott he immediately set up the replacement of the defective unit. Within a few days we had a brand new unit that worked perfectly and has been working perfectly since. In the newspaper the following Sunday I found an ad for the same refrigerator at a price $350.00 below what we paid. When I told Scott about that, he spoke to his management and within ten minutes he called to inform me that a check for that amount plus the sales tax paid on that amount would be mailed to us. I can't imagine how we could have been treated better. We have already recommended Plugs to friends and plan on purchasing a dishwasher from them in the near future. read more

My complaint was addressed and resolved. I feel very satisfied that there was a follow-up from Plug's and an apology. I would recommend and would most definitely shop there again. read more