Aim To Please was recommended to us by a neighbor after a third plumber failed to solve a problem…read morein our basement. (One of the plumbers didn't bring a snake and asked to borrow ours.) We were a little worried when we heard pounding from the basement but they were fixing the actual problem -- a broken grate. They were so incredibly helpful and polite and kind. Thank you.

Same day service, good pricing, excellent clean up. Answered phone, no message required. If I need…read morea plumber, this is who I will call.

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

Our toilet wouldn't stop running, water continuously was filling the toilet bowl and splashing…read morevigorously. We called On the Side Plumbing and they arrived within 30 minutes. The technician had all of the needed parts and was able to fix the problem in 15 minutes! The technician, Ken, was professional and friendly. We are so grateful!!!

From the owner: Locally owned and operated, We specialize in Residential Service Plumbing. Faucets, Toilets, Water…read moreHeaters and Drains. We now offer power washing Services for your home or commercial property as well. Call us for an estimate!

I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Our general contractor used HFI for our plumbing work on a re-model. The crew was knowledgeable,…read morefriendly, professional, thoughtful and detail-oriented. I was amazed at their clean up after their portion of the job - even cleaning up after other trades that had been in. I would recommend. :)

Called to have a new thermostat installed on a heat pump. I ask what they charge and the girl told…read moreme they charge $110 per hour and the charges start when he arrives. The man came and installed a non-programmable heat pump thermostat that costs less then $40 at home depot. I was charged a $110 diagnostic fee and then 214.84 for the thermostat plus and 18.00 fuel surcharge. I paid $354 for less than an hour of work. Make sure you get the charges clarified if you use these guys and buy your own thermostat!

I needed a few plumbing repairs at my home. Izac from Mann Plumbing arrived on time and completed…read morethe repairs in an efficient and effective manner and cleaned up the areas too. Thank you Izac and the crew at Mann Plumbing.

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

They were very professional & explained exactly what they found. They repaired & cleaned,…read moreeverything is working great.

My husband and I had the crew from Brian's heating and cooling out to replace out heating and…read morecooling system along with moving the heating unit to a completely different room. I was very pleased not only with their work ethic but also with their willingness to fix issues that were done incorrectly by contractors before them. I am not extremely mechanically inclined but the technician Adam was patient with my questions and went out of his way to explain things to me. Overall this was the best experience we have ever had with any contractor we have had complete work in our home. Sherry and Stephen Titzer

Your Second Opinion Plumbing just finished their work today, and we could not be happier with it…read more Despite what ended up being a bigger job than originally thought, YSOP made the process smooth, with great communication throughout. I reached out to them last week after water started falling from the upstairs bathroom into the first floor bathroom of the duplex we own. I sent them a message via Yelp and their office responded within the hour, allowing me to pick the time when they would come out the following day. And from there we were rolling. During the initial visit, Cody deduced that there was likely a problem with the flange and wax ring in the upstairs toilet. When they came back the next work day to do the work, we ended up having to get into the walls, where it was easy to see that the 100+-year-old cast iron pipes, original to the home, were actually rusting, with very noticeable cracks in them, leaking water throughout. Over the next day and a half, YSOP replaced ye olde pipes, patched another leak, replaced the flanges on both toilets in the building and moved the plumbing for the basement washing machines, since they already had to work in that vicinity anyway. This was a big job, that didn't come cheap, but they were upfront with all costs and kept to their quote. I also appreciated that they called to give me a 20-minute warning before they showed up each time. Through and through, YSOP was easy to work with, respectful of me and my property and thorough communicated. I will definitely use them again!

Your call from the owner got my name wrong and implied I was just confused about the work done. He…read morewas patronizing at best in the voicemail. The work was not fully explained. If you had said the finish was different we would have worked out a new plan or you would have left because you were unable to complete the work accurately. And a toddler can caulk better than that. Way to stand behind absent minded work, nice!

Excellent work by Steve Morin Plumbing…read more They were competitive on price, very responsive to my Inquiry and offered additional advice such as using a water heater pan and flushing my water heater. Highly recommended.

Steve and Jesse are AMAZING! We have used them for years and they are always trustworthy and so…read morehelpful!